Generated from real user reviews
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TERESA B.
Small-Business (50 or fewer emp.)
4.0/5
"MAKES PAYROLL EASY"
What do you like about Asure?
The team members are very helpful and will guide you through any questions you have.
Khara T.
Small-Business (50 or fewer emp.)
4.0/5
"I have been satisfied with Asure services."
What do you like about Asure?
There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services tha
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"I have used Asure for Lacaillade Masonry for over 10 years."
What do you like about Asure?
I like how easy it is to use and I can get support on the line fairly easily when needed.
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Haley S.
Enterprise (> 1000 emp.)
5.0/5
"User-Friendly Interface, But PTO Accrual Needs Improvement."
What do you like about Asure?
Very easy to use and navigate, simple and effective
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you like about Asure?
The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Bobbi H.
Small-Business (50 or fewer emp.)
5.0/5
"Quick Efficient Software"
What do you like about Asure?
Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you like about Asure?
The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you dislike about Asure?
There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you dislike about Asure?
There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Khara T.
Small-Business (50 or fewer emp.)
4.0/5
"I have been satisfied with Asure services."
What do you dislike about Asure?
Asure schedules payroll too early in the pay period.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Kim C.
Mid-Market (51-1000 emp.)
0.0/5
"Asure, not good."
What do you dislike about Asure?
Everything. My employees could not understand how to log on. Too maky hands were in the pot.
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Stephanie R.
Small-Business (50 or fewer emp.)
5.0/5
"Easy on-boarding and great timekeeping"
What do you dislike about Asure?
The GEO tags are a little hard to see when there are so many close together, but we are managing.
Thomas W.
Small-Business (50 or fewer emp.)
0.0/5
"Terrible business practices"
What do you dislike about Asure?
The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a l
Concierge service from the introduction through the demo and all the way to onboarding and beyond. Review collected by and hosted on G2.com.
If not for the referral service, I wouldn't have known they existed. Review collected by and hosted on G2.com.
I am thoroughly impressed with their service. Platform is easy to ork with. . I appreciate how accurate and timely the payroll is every month. Review collected by and hosted on G2.com.
Their customer support is slow to getting a responce. Review collected by and hosted on G2.com.
Asure provides strategic support services that allow our HR team to focus on employees. Implementation was very easy, and their customer support is outstanding - they are very responsive, making the system very easy to use. Review collected by and hosted on G2.com.
We haven't yet had any issues with Asure Review collected by and hosted on G2.com.
Easy to use platform, very dependable. Customer service reps are extremely helpful. Review collected by and hosted on G2.com.
Nothing negative to report, Asure has always handled our issues in a timely fashion. Review collected by and hosted on G2.com.
The ease of processing payroll. They communication is great. We have a good rep that is always willing to help Review collected by and hosted on G2.com.
Reporting features could use improvement Review collected by and hosted on G2.com.
The staff we've worked with at Asure has been wonderful, specifically Kaitlyn and Shelley. They have worked closely with me to ensure that their solutions work for our office. We have a number of unique situations and no matter what challenge I've thrown at them, they have a quick and easy solution. I am truly impressed!
Shelley made implementing a new portion of the system so easy. Our staff uses the software every day and they've expressed how easy it is for them to use it. I love how the timeclock integrates with the payroll. It makes my job easier and less room for data entry errors.
Kaitlyn's ongoing customer service has been a true pleasure. Her responses are quick, helpful and kind. I've never been stuck with an issue or a question since Kaitlyn has been on the case! Review collected by and hosted on G2.com.
Occasionally the software is a little clunky feeling. But nothing that impacts use in a large way. Review collected by and hosted on G2.com.
The responsiveness to questions via email and phone calls. In addition, Assure will not only withhold payroll taxes but will handle paying withheld taxes to the government on behalf of their clients so the client does not have to worry about sending in payroll taxes. Review collected by and hosted on G2.com.
We were surprised to find out that they charge an additional fee if you do not use who they recommend for workers comp insurance. I wanted to use a policy I already had in place. In addition, they said they would be able to work with the insurance company and report directly to them the workers comp amount each pay period only to find out they are not willing to do this. I think initially we were told things just to get us to agree to use their services (this was through HR for Health) and then once they had us the realities came into light. Review collected by and hosted on G2.com.
I have less than 10 employees but I need to maintain state compliance. Working with Asure keeps me compliant, gives me an expert to help me make decisions, and help with special projects. I wish I hired them earlier. Review collected by and hosted on G2.com.
I don't have any feedback for this, there is nothing I dislike Review collected by and hosted on G2.com.
Once established, it is seamless. Everyone is very knowledgable. Review collected by and hosted on G2.com.
At times, the response is a bit slow but usually during high volume times. Review collected by and hosted on G2.com.
The communication and accuracy when processing my payroll change request. Review collected by and hosted on G2.com.
I cannot think of anything right now as BETH is fantastic!! Review collected by and hosted on G2.com.