--- title: Asure Reviews meta\_title: 'Asure Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 391 reviews by the users' company size, role or industry to find out how Asure works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 391 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Asure Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **exceptional customer service** of Asure, praising the helpfulness and availability of staff. [(75 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683607&qs=pros-and-cons#reviews) Users value the **amazing customer support** of Asure, highlighting responsiveness and helpfulness from dedicated contacts. [(69 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683482&qs=pros-and-cons#reviews) Users value the **ease of use** of Asure, making payroll and onboarding processes seamless and efficient. [(54 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684844&qs=pros-and-cons#reviews) Users commend the **accuracy and timeliness** of Asure's payroll management, making the process user-friendly and efficient. [(39 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684286&qs=pros-and-cons#reviews) Users appreciate the **accurate and timely payroll** service of Asure, praising its user-friendly interface and support. [(36 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684952&qs=pros-and-cons#reviews) Users report **poor customer support** with Asure, facing issues like unresponsive representatives and lack of accountability. [(25 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683500&qs=pros-and-cons#reviews) Users note that **poor support services** lead to frustrating communication issues and lack of accountability during onboarding. [(18 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684392&qs=pros-and-cons#reviews) Users experience **payroll issues** with Asure's misleading terms and cumbersome data processing, causing frustration in service management. [(17 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684525&qs=pros-and-cons#reviews) Users find Asure to be **not user-friendly** , facing difficulties in navigation and service termination processes. [(14 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684709&qs=pros-and-cons#reviews) Users find **difficult navigation** frustrating, with issues accessing key information and managing HR tasks effectively. [(11 mentions)](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684471&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Asure ##### 1. Helpful Users highlight the **exceptional customer service** of Asure, praising the helpfulness and availability of staff. [ See 75 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683607&qs=pros-and-cons#reviews) See Related User Reviews TB TERESA B. Small-Business (50 or fewer emp.) 4.0/5 "MAKES PAYROLL EASY" What do you like about Asure? The team members are very helpful and will guide you through any questions you have. ![Khara T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khara T.") KT Khara T. Small-Business (50 or fewer emp.) 4.0/5 "I have been satisfied with Asure services." What do you like about Asure? There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services th ##### 2. Customer Support Users value the **amazing customer support** of Asure, highlighting responsiveness and helpfulness from dedicated contacts. [ See 69 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683482&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I have used Asure for Lacaillade Masonry for over 10 years." What do you like about Asure? I like how easy it is to use and I can get support on the line fairly easily when needed. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Our experience with Asure has always been welcoming and efficient." What do you like about Asure? We really appreciate how quickly the Asure team works to resolve our requests and the consistent communication throughout. Our weekly payroll submissi ##### 3. Ease of Use Users value the **ease of use** of Asure, making payroll and onboarding processes seamless and efficient. [ See 54 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684844&qs=pros-and-cons#reviews) See Related User Reviews ![Haley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley S.") HS Haley S. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly Interface, But PTO Accrual Needs Improvement." What do you like about Asure? Very easy to use and navigate, simple and effective SS Scott S. Small-Business (50 or fewer emp.) 4.0/5 "Asure HR and Payroll" What do you like about Asure? The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll. ##### 4. Payroll Management Users commend the **accuracy and timeliness** of Asure's payroll management, making the process user-friendly and efficient. [ See 39 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684286&qs=pros-and-cons#reviews) See Related User Reviews ![Bobbi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobbi H.") BH Bobbi H. Small-Business (50 or fewer emp.) 5.0/5 "Quick Efficient Software" What do you like about Asure? Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll. ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Setup with Assure, No Changes Needed" What do you like about Asure? I love how Asure makes handling payroll easy. Switching my old payroll data to Asure was seamless, and I appreciated the simplicity of the process. Th ##### 5. Payroll Ease Users appreciate the **accurate and timely payroll** service of Asure, praising its user-friendly interface and support. [ See 36 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684952&qs=pros-and-cons#reviews) See Related User Reviews SS Scott S. Small-Business (50 or fewer emp.) 4.0/5 "Asure HR and Payroll" What do you like about Asure? The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll. ![Bobbi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobbi H.") BH Bobbi H. Small-Business (50 or fewer emp.) 5.0/5 "Quick Efficient Software" What do you like about Asure? Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll. ### 5 Cons or Disadvantages of Asure ##### 1. Poor Customer Support Users report **poor customer support** with Asure, facing issues like unresponsive representatives and lack of accountability. [ See 25 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1683500&qs=pros-and-cons#reviews) See Related User Reviews ![Mark Phelps I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Phelps I.") MI Mark Phelps I. 0.5/5 "Complicated Interface and Poor Support" What do you dislike about Asure? Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser SS Scott S. Small-Business (50 or fewer emp.) 4.0/5 "Asure HR and Payroll" What do you dislike about Asure? There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed. ##### 2. Poor Support Services Users note that **poor support services** lead to frustrating communication issues and lack of accountability during onboarding. [ See 18 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684392&qs=pros-and-cons#reviews) See Related User Reviews ![Mark Phelps I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Phelps I.") MI Mark Phelps I. 0.5/5 "Complicated Interface and Poor Support" What do you dislike about Asure? Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser SS Scott S. Small-Business (50 or fewer emp.) 4.0/5 "Asure HR and Payroll" What do you dislike about Asure? There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed. ##### 3. Payroll Issues Users experience **payroll issues** with Asure's misleading terms and cumbersome data processing, causing frustration in service management. [ See 17 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684525&qs=pros-and-cons#reviews) See Related User Reviews ![Mark Phelps I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Phelps I.") MI Mark Phelps I. 0.5/5 "Complicated Interface and Poor Support" What do you dislike about Asure? Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser ![Khara T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khara T.") KT Khara T. Small-Business (50 or fewer emp.) 4.0/5 "I have been satisfied with Asure services." What do you dislike about Asure? Asure schedules payroll too early in the pay period. ##### 4. Not User-Friendly Users find Asure to be **not user-friendly** , facing difficulties in navigation and service termination processes. [ See 14 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684709&qs=pros-and-cons#reviews) See Related User Reviews ![Mark Phelps I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Phelps I.") MI Mark Phelps I. 0.5/5 "Complicated Interface and Poor Support" What do you dislike about Asure? Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser ![Kim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim C.") KC Kim C. Mid-Market (51-1000 emp.) 0.0/5 "Asure, not good." What do you dislike about Asure? Everything. My employees could not understand how to log on. Too maky hands were in the pot. ##### 5. Difficult Navigation Users find **difficult navigation** frustrating, with issues accessing key information and managing HR tasks effectively. [ See 11 mentions ](https://www.g2.com/products/asure/reviews?filters%5Bsentiment_snippet%5D=1684471&qs=pros-and-cons#reviews) See Related User Reviews SR Stephanie R. Small-Business (50 or fewer emp.) 5.0/5 "Easy on-boarding and great timekeeping" What do you dislike about Asure? The GEO tags are a little hard to see when there are so many close together, but we are managing. ![Thomas W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas W.") TW Thomas W. Small-Business (50 or fewer emp.) 0.0/5 "Terrible business practices" What do you dislike about Asure? The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a PT Paula T. Office Manager Small-Business (50 or fewer emp.) 2/14/2025 "Always available and fast on responses." 5/5 What do you like best about Asure? The way they are always willing to help. They repsond timely to all emails. They don't talk down to me but they help me understand it completely. The program is easy to use to the point it seems to be dumbed down. Our payroll is bi -weekly and it is always ready when I am to enter my payroll. When we first signed up with Webb payroll, they were very patient with me as I was learning the program. Review collected by and hosted on G2.com. What do you dislike about Asure? Nothing! I would not change a thing. I think I wouldn't like it as much if anything was changed. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? My problems are few but I do on occassion have questions. Whether it's a problem or question, they solve it pretty quickly. Therefore, nothing is being waited on to be solved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TB TERESA B. bookkeeper Small-Business (50 or fewer emp.) 10/9/2025 "MAKES PAYROLL EASY" 4/5 What do you like best about Asure? The team members are very helpful and will guide you through any questions you have. Review collected by and hosted on G2.com. What do you dislike about Asure? Fees keep rising from when we first started out. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? We are able to input our hours and bonus information and that's all we have to do. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 10/13/2025 "I am the practice manager for out veterinary clinic." 4/5 What do you like best about Asure? The software is fairly easy to use without any special training. Review collected by and hosted on G2.com. What do you dislike about Asure? The software is web based, and the site can at times be very laggy and unresponsive. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? The payroll systems help with timely filing of payroll taxes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 7/30/2025 "Growing Quickly" 4.5/5 What do you like best about Asure? Asure offers many features beyond payroll processing and the pricing seems fair. Review collected by and hosted on G2.com. What do you dislike about Asure? Asure is growing quickly but day to day basics seem to be more difficult than needed be, Getting a simple question answered takes way too long as most times there isn't a response via phone. The worst is being redirected to another customer service rep that is outside your usual area / HUB. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? Payroll processing, 401k benefits, some HR assistance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JS Jennifer S. Payroll Lead Mid-Market (51-1000 emp.) 12/6/2024 "Effective and Helpful" 4.5/5 What do you like best about Asure? I like the fact that I talk to a person instead of a machine which has been the case with other payroll companies. I appreciate the way that they listen to my problem and then reword it to me. It helps me to see that they understand my problem correctly. And, even if my representative is busy, there is always someone there to help me. The process of swapping over to the assure system was easy. Our representative entered all of our employees for us. Review collected by and hosted on G2.com. What do you dislike about Asure? I know tha it is a safety issue. But, I don't enjoy the fact that the new update to the system keeps me from seeing the account number on the direct deposits we enter. Working in trucking, I have drivers who move their banking institutions frequently. So, I need to know what account is attached more easily than having to call in. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? They help us with our taxation. They make it easier for us to have the information available for our CPA to use to file our business taxes as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Arnold T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arnold T.") AT Arnold T. Owner/Operator Small-Business (50 or fewer emp.) 7/29/2025 "Evolution Is very user friendly" 5/5 What do you like best about Asure? Asure suits my small businesses very well. Review collected by and hosted on G2.com. What do you dislike about Asure? At time s certain reports are not easy to find Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? I only use payroll and advanced HR but it serves my small business well Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ellen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellen M.") EM Ellen M. Networker - Event Coordinator Small-Business (50 or fewer emp.) 7/18/2025 "Payroll Company that provides consistent and accurate service" 4/5 What do you like best about Asure? Customer Service is always great. They process payroll quickly and answer any emails right away. Review collected by and hosted on G2.com. What do you dislike about Asure? Pricing has gone up so of course paying more is always a bummer. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? payroll processing and tax payments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KC Kelsey C. Office Assistant Mid-Market (51-1000 emp.) 11/6/2024 "Poor customer service from our company rep and terrible support" 0/5 What do you like best about Asure? I cant think of a single thing off the top of my head. Review collected by and hosted on G2.com. What do you dislike about Asure? I dont like how the transfer to asure was not smooth like promised (supposedly copying everything over directly but we had to manually enter a lot of things and change things that were entered incorrectly by asure) I dont like how every time I have an issue and I reach out to our rep she never even comprehends my questions and it takes months to resolve issues with no updates along the way and snarky comments by our rep when she is the one who never even understands what is being asked of her even though I have explained in full detail. Our rep also does not look at all attachments sent to her and then treats me like I dont understand all the documents required when the information has been there the entire time she just refuses to take in all information before sending a response. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? Asure has caused more problems for me it has solved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 8/4/2025 "I have used Asure for Lacaillade Masonry for over 10 years." 5/5 What do you like best about Asure? I like how easy it is to use and I can get support on the line fairly easily when needed. Review collected by and hosted on G2.com. What do you dislike about Asure? I would like the web version to be more robust like the client I have downloaded to my laptop. Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? We have to do Certified Payroll for some jobs. Asure makes this simple to accomplish. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Melissa J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa J.") MJ Melissa J. Director of HR Mid-Market (51-1000 emp.) 2/14/2025 "User Friendly" 5/5 What do you like best about Asure? Asure is extremely user-friendly! The platform is easy to understand and navigate, even for those who aren't good with computers. Mobile app is just as userfriendly Review collected by and hosted on G2.com. What do you dislike about Asure? I wish there were a spot to put in notes when I have to update a time card for an employee Review collected by and hosted on G2.com. What problems is Asure solving and how is that benefiting you? Tracking time card for our employees who work out in the field. I love having our employees clock in and out using their phones and being able to see where they start/stop work. It's great to hold employees accountable and make it easy for everyone. Review collected by and hosted on G2.com. 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