Generated from real user reviews
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TERESA B.
Small-Business (50 or fewer emp.)
4.0/5
"MAKES PAYROLL EASY"
What do you like about Asure?
The team members are very helpful and will guide you through any questions you have.
Khara T.
Small-Business (50 or fewer emp.)
4.0/5
"I have been satisfied with Asure services."
What do you like about Asure?
There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services tha
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"I have used Asure for Lacaillade Masonry for over 10 years."
What do you like about Asure?
I like how easy it is to use and I can get support on the line fairly easily when needed.
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Haley S.
Enterprise (> 1000 emp.)
5.0/5
"User-Friendly Interface, But PTO Accrual Needs Improvement."
What do you like about Asure?
Very easy to use and navigate, simple and effective
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you like about Asure?
The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Bobbi H.
Small-Business (50 or fewer emp.)
5.0/5
"Quick Efficient Software"
What do you like about Asure?
Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Asure Payroll"
What do you like about Asure?
Asure's customer service is great! The Payroll took some getting used to.
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you like about Asure?
The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you dislike about Asure?
There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Scott S.
Small-Business (50 or fewer emp.)
4.0/5
"Asure HR and Payroll"
What do you dislike about Asure?
There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Khara T.
Small-Business (50 or fewer emp.)
4.0/5
"I have been satisfied with Asure services."
What do you dislike about Asure?
Asure schedules payroll too early in the pay period.
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Mark Phelps I.
0.5/5
"Complicated Interface and Poor Support"
What do you dislike about Asure?
Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser
Kim C.
Mid-Market (51-1000 emp.)
0.0/5
"Asure, not good."
What do you dislike about Asure?
Everything. My employees could not understand how to log on. Too maky hands were in the pot.
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Stephanie R.
Small-Business (50 or fewer emp.)
5.0/5
"Easy on-boarding and great timekeeping"
What do you dislike about Asure?
The GEO tags are a little hard to see when there are so many close together, but we are managing.
Thomas W.
Small-Business (50 or fewer emp.)
0.0/5
"Terrible business practices"
What do you dislike about Asure?
The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a l
Timing is everything. When I need to get an answer and my rep is not available, another rep can step right in to help! Review collected by and hosted on G2.com.
Wish you were open after business hours! Review collected by and hosted on G2.com.
Asure Time and Attendance has been a wonderful product to use. Asure Time and Attendance has been a wonderful product to use, from the moment we implemented it to now. It was easy to implement, making sure we weren't left wondering how it all works. There are loads of features and they are very helpful. Plus, the user interface is easy to navigate, which makes using the product a breeze. Review collected by and hosted on G2.com.
Better training manuals for Asure HR would be helpful. I'm pretty intuitive in working with applications and it's been a struggle to figure out some of the ways to implement uploading applications. Review collected by and hosted on G2.com.
The way they are always willing to help. They respond timely to all emails. They don't talk down to me but they help me understand it completely. The program is easy to use to the point it seems to be dumbed down. Our payroll is bi-weekly and it is always ready when I am to enter my payroll. When we first signed up with Webb payroll, they were very patient with me as I was learning the program. Review collected by and hosted on G2.com.
Nothing! I would not change a thing. I think I wouldn't like it as much if anything was changed. Review collected by and hosted on G2.com.
The team members are very helpful and will guide you through any questions you have. Review collected by and hosted on G2.com.
Fees keep rising from when we first started out. Review collected by and hosted on G2.com.
The software is fairly easy to use without any special training. Review collected by and hosted on G2.com.
The software is web based, and the site can at times be very laggy and unresponsive. Review collected by and hosted on G2.com.
Asure offers many features beyond payroll processing and the pricing seems fair. Review collected by and hosted on G2.com.
Asure is growing quickly but day to day basics seem to be more difficult than needed be, Getting a simple question answered takes way too long as most times there isn't a response via phone. The worst is being redirected to another customer service rep that is outside your usual area / HUB. Review collected by and hosted on G2.com.
I like the fact that I talk to a person instead of a machine which has been the case with other payroll companies. I appreciate the way that they listen to my problem and then reword it to me. It helps me to see that they understand my problem correctly. And, even if my representative is busy, there is always someone there to help me. The process of swapping over to the assure system was easy. Our representative entered all of our employees for us. Review collected by and hosted on G2.com.
I know that it is a safety issue. But, I don't enjoy the fact that the new update to the system keeps me from seeing the account number on the direct deposits we enter. Working in trucking, I have drivers who move their banking institutions frequently. So, I need to know what account is attached more easily than having to call in. Review collected by and hosted on G2.com.
Asure suits my small businesses very well. Review collected by and hosted on G2.com.
At time s certain reports are not easy to find Review collected by and hosted on G2.com.
Customer Service is always great. They process payroll quickly and answer any emails right away. Review collected by and hosted on G2.com.
Pricing has gone up so of course paying more is always a bummer. Review collected by and hosted on G2.com.
I can't think of a single thing off the top of my head. Review collected by and hosted on G2.com.
I don't like how the transfer to Asure was not smooth like promised (supposedly copying everything over directly but we had to manually enter a lot of things and change things that were entered incorrectly by Asure). I don't like how every time I have an issue and I reach out to our rep, she never even comprehends my questions and it takes months to resolve issues with no updates along the way and snarky comments by our rep when she is the one who never even understands what is being asked of her even though I have explained in full detail. Our rep also does not look at all attachments sent to her and then treats me like I don't understand all the documents required when the information has been there the entire time; she just refuses to take in all information before sending a response. Review collected by and hosted on G2.com.