Asure Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the amazing customer service from Asure, highlighting helpful contacts and accommodating personnel. (75 mentions)

Users praise the amazing customer support of Asure, highlighting helpful and accessible representatives like Sarah and Cheryl. (69 mentions)

Users find Asure's interface to be extremely user-friendly, simplifying payroll and onboarding processes effortlessly. (54 mentions)

Users value the accuracy and timeliness of Asure's payroll management, making their monthly processes seamless and efficient. (39 mentions)

Users are impressed with the accurate and timely payroll service, highlighting its user-friendly platform and support. (36 mentions)

Users report poor customer support with Asure, citing issues with communication and unresponsive representatives. (25 mentions)

Users experience poor support services with Asure, citing inconsistent communication and lack of accountability in onboarding. (18 mentions)

Users face payroll issues due to misleading terms, complicated service termination, and cumbersome configuration processes. (17 mentions)

Users find Asure to be not user-friendly, citing issues like website timeouts and difficulty navigating the system. (14 mentions)

Users find difficult navigation within Asure, struggling to make updates and access essential services effectively. (11 mentions)

5 Pros or Advantages of Asure

1. Helpful

Users appreciate the amazing customer service from Asure, highlighting helpful contacts and accommodating personnel.

See 75 mentions

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TERESA B.

Small-Business (50 or fewer emp.)

4.0/5

"MAKES PAYROLL EASY"

What do you like about Asure?

The team members are very helpful and will guide you through any questions you have.

Khara T.

Small-Business (50 or fewer emp.)

4.0/5

"I have been satisfied with Asure services."

What do you like about Asure?

There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services tha

2. Customer Support

Users praise the amazing customer support of Asure, highlighting helpful and accessible representatives like Sarah and Cheryl.

See 69 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Asure Payroll"

What do you like about Asure?

Asure's customer service is great! The Payroll took some getting used to.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I have used Asure for Lacaillade Masonry for over 10 years."

What do you like about Asure?

I like how easy it is to use and I can get support on the line fairly easily when needed.

3. Ease of Use

Users find Asure's interface to be extremely user-friendly, simplifying payroll and onboarding processes effortlessly.

See 54 mentions

See Related User Reviews

Haley S.

Enterprise (> 1000 emp.)

5.0/5

"User-Friendly Interface, But PTO Accrual Needs Improvement."

What do you like about Asure?

Very easy to use and navigate, simple and effective

Scott S.

Small-Business (50 or fewer emp.)

4.0/5

"Asure HR and Payroll"

What do you like about Asure?

The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.

4. Payroll Management

Users value the accuracy and timeliness of Asure's payroll management, making their monthly processes seamless and efficient.

See 39 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Asure Payroll"

What do you like about Asure?

Asure's customer service is great! The Payroll took some getting used to.

Bobbi H.

Small-Business (50 or fewer emp.)

5.0/5

"Quick Efficient Software"

What do you like about Asure?

Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll.

5. Payroll Ease

Users are impressed with the accurate and timely payroll service, highlighting its user-friendly platform and support.

See 36 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Asure Payroll"

What do you like about Asure?

Asure's customer service is great! The Payroll took some getting used to.

Scott S.

Small-Business (50 or fewer emp.)

4.0/5

"Asure HR and Payroll"

What do you like about Asure?

The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll.

5 Cons or Disadvantages of Asure

1. Poor Customer Support

Users report poor customer support with Asure, citing issues with communication and unresponsive representatives.

See 25 mentions

See Related User Reviews

Mark Phelps I.

0.5/5

"Complicated Interface and Poor Support"

What do you dislike about Asure?

Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser

Scott S.

Small-Business (50 or fewer emp.)

4.0/5

"Asure HR and Payroll"

What do you dislike about Asure?

There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.

2. Poor Support Services

Users experience poor support services with Asure, citing inconsistent communication and lack of accountability in onboarding.

See 18 mentions

See Related User Reviews

Mark Phelps I.

0.5/5

"Complicated Interface and Poor Support"

What do you dislike about Asure?

Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser

Scott S.

Small-Business (50 or fewer emp.)

4.0/5

"Asure HR and Payroll"

What do you dislike about Asure?

There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed.

3. Payroll Issues

Users face payroll issues due to misleading terms, complicated service termination, and cumbersome configuration processes.

See 17 mentions

See Related User Reviews

Mark Phelps I.

0.5/5

"Complicated Interface and Poor Support"

What do you dislike about Asure?

Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser

Khara T.

Small-Business (50 or fewer emp.)

4.0/5

"I have been satisfied with Asure services."

What do you dislike about Asure?

Asure schedules payroll too early in the pay period.

4. Not User-Friendly

Users find Asure to be not user-friendly, citing issues like website timeouts and difficulty navigating the system.

See 14 mentions

See Related User Reviews

Mark Phelps I.

0.5/5

"Complicated Interface and Poor Support"

What do you dislike about Asure?

Their interface is very complicated and not user-friendly. It's very difficult to get someone to give you support when you try to contact customer ser

Kim C.

Mid-Market (51-1000 emp.)

0.0/5

"Asure, not good."

What do you dislike about Asure?

Everything. My employees could not understand how to log on. Too maky hands were in the pot.

5. Difficult Navigation

Users find difficult navigation within Asure, struggling to make updates and access essential services effectively.

See 11 mentions

See Related User Reviews

Stephanie R.

Small-Business (50 or fewer emp.)

5.0/5

"Easy on-boarding and great timekeeping"

What do you dislike about Asure?

The GEO tags are a little hard to see when there are so many close together, but we are managing.

Thomas W.

Small-Business (50 or fewer emp.)

0.0/5

"Terrible business practices"

What do you dislike about Asure?

The service contract is misleading. I signed up for the HR services as a "deal" for doing the ERTC filing. The terms and conditions were buried in a l

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Lynn L.

Bookkeeper

Small-Business (50 or fewer emp.)

7/29/2025

"I am a bookkeeper and use Asure for several clients"

4/5

What do you like best about Asure?

The most helpful for me is using the Evolution Client to be able to get Certified Payroll reports for certain jobs. I also like that we still have a local presence. I like how easy it is to create a payroll from start to finish, especially with the integrated timeclock. Review collected by and hosted on G2.com.

What do you dislike about Asure?

I don't like that I cannot email my rep directly without it automatically creating a support ticket. Sometimes you want to say thank you, or just ask for confirmation after a ticket has already been created and closed. There should be a choice before sending the email. Review collected by and hosted on G2.com.

Aaron K.

Associate Pastor & Business Administrator

Small-Business (50 or fewer emp.)

5/20/2020

"Easy and Reliable Process!"

5/5

What do you like best about Asure?

The online portal is user-friendly and intuitive, making it easy to navigate and manage everything I need. Whenever I’ve needed personal assistance, their team has been just a phone call or email away—always responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Asure?

The website can sometimes be slow to sign in and respond, which can be a bit frustrating at times. Review collected by and hosted on G2.com.

Recommendations to others considering Asure:

The possibilities are endless. Explore! Review collected by and hosted on G2.com.

What problems is Asure solving and how is that benefiting you?

We’ve only just begun to explore all the features this company offers, but we’re already very impressed with what we’ve implemented so far. Submitting payroll—even with varying deductions—is incredibly easy and streamlined. Overall, we’re very happy with the service and excited to continue discovering everything it can do. Review collected by and hosted on G2.com.

Scott S.

Chief Financial Officer

Small-Business (50 or fewer emp.)

7/28/2025

"Asure HR and Payroll"

4/5

What do you like best about Asure?

The application is user friendly and fairly easy to use, including the set-up of employee records and processing of payroll. Review collected by and hosted on G2.com.

What do you dislike about Asure?

There have been a few instances where a support ticket has been closed without much explanation, just that the ticket is closed. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

4/22/2026

"Quick, Hassle-Free Hour Reporting with Paperwork Handled"

5/5

What do you like best about Asure?

YOU CALL IN YOUR HOURS AND YOU ARE DONE. ALL THE PAPERWORK AND REPORTS ARE HANDLED. Review collected by and hosted on G2.com.

What do you dislike about Asure?

BECAUSE THEY ARE OFTEN SO BUSY AND WAIT TIMES CAN BE LONG, ENTERING THE HOURS ON LINE WOULD SOMETIMES BE HELPFUL Review collected by and hosted on G2.com.

Verified User in Information Services

Small-Business (50 or fewer emp.)

5/30/2026

"Broken Promises and Terrible Communication"

0.5/5

What do you like best about Asure?

Not much. Broken promises, poor service, terrible communication Review collected by and hosted on G2.com.

What do you dislike about Asure?

Terrible communication, service, and questionable practices. The right hand doesnt know what the left hand is doing Review collected by and hosted on G2.com.

Bobbi H.

General Manager

Small-Business (50 or fewer emp.)

11/7/2024

"Quick Efficient Software"

5/5

What do you like best about Asure?

Asure is very easy to navigate through. The upgraded webpages make it a breeze getting to where you need to be to do payroll. Review collected by and hosted on G2.com.

What do you dislike about Asure?

What I like least about Asure is it sometimes doesn't sync up with the time clock software. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

4/21/2026

"Responsive Customer Service That’s Always There When You Need It"

4.5/5

What do you like best about Asure?

Customer service is great when needed. Able to answer phone or return calls when needed. Review collected by and hosted on G2.com.

What do you dislike about Asure?

No major issues. Report pulling is sometimes limited but there are work arounds as needed. Review collected by and hosted on G2.com.

Kim C.

Office Manager

Mid-Market (51-1000 emp.)

12/18/2025

"Asure, not good."

0/5

What do you like best about Asure?

There was nothing I liked about Asure. It was not user friendly. Review collected by and hosted on G2.com.

What do you dislike about Asure?

Everything. My employees could not understand how to log on. Too maky hands were in the pot. Review collected by and hosted on G2.com.

Molly H.

Controller

Mid-Market (51-1000 emp.)

7/29/2025

"Asure goes above and beyond"

5/5

What do you like best about Asure?

Everyone that I have dealt with are kind and very helpful! They take the time to answer any questions I have and make sure that we have everything we need. We are in the process of changing our payroll system and are looking forward to implementing their system. It looks easy to use and will be so helpful not only with payroll, but the HR features too. Review collected by and hosted on G2.com.

What do you dislike about Asure?

Nothing! They haven't given use any reason to dislike anything about them. Review collected by and hosted on G2.com.

Khara T.

Executive Director

Small-Business (50 or fewer emp.)

9/2/2025

"I have been satisfied with Asure services."

4/5

What do you like best about Asure?

There is a direct deposit option that is helps us save in mailing. Staff are willing to wait in scheduling payroll. They also offer other services that are useful to organization like ours. Review collected by and hosted on G2.com.

What do you dislike about Asure?

Asure schedules payroll too early in the pay period. Review collected by and hosted on G2.com.