--- title: Aspect Workforce Reviews meta_title: 'Aspect Workforce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 315 reviews by the users' company size, role or industry to find out how Aspect Workforce works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 315 scale: '5' date_modified: '2026-07-16' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aspect Workforce Reviews **Vendor:** Aspect Software **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.2/5.0 **Total Reviews:** 315 ## About Aspect Workforce Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes. ## Aspect Workforce Pros & Cons **What users like:** - Users value the **efficient forecasting and scheduling tools** of Aspect Workforce, enhancing operational excellence and reducing overtime. (11 reviews) - Users value the **strong scheduling and forecasting capabilities** of Aspect Workforce for effective workforce management. (10 reviews) - Users find Aspect Workforce's **ease of use** enhances scheduling, productivity tracking, and overall operational efficiency. (8 reviews) - Users appreciate the **powerful forecasting and scheduling tools** of Aspect Workforce, enhancing real-time management and planning. (7 reviews) - Users value the **strong scheduling and workforce management features** of Aspect Workforce for improved operational efficiency. (6 reviews) - Users value the **predictive analytics** of Aspect Workforce, enabling precise forecasts and efficient resource optimization. (4 reviews) - Users value the **exceptional customer support** from Aspect Workforce, which enhances collaboration and empowers innovation. (4 reviews) - AI Integration (2 reviews) - Customization (2 reviews) - Users commend the **supportive culture** of Aspect Workforce that fosters collaboration, innovation, and customer care. (2 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and training for effective use of Aspect Workforce. (4 reviews) - Users find **limited customization** in Aspect Workforce, impacting flexibility and overall satisfaction with reporting options. (4 reviews) - Users find the **complexity** of Aspect Workforce overwhelming, necessitating significant time and training for effective use. (3 reviews) - Users find the **customization difficulty** frustrating, limiting their ability to tailor features to their needs. (3 reviews) - Users find Aspect Workforce **not user-friendly** , citing a clunky interface and complicated navigation for tasks. (3 reviews) - User Interface Issues (3 reviews) - Users find the **difficult learning curve** of Aspect Workforce slows initial adoption and can overwhelm smaller teams. (2 reviews) - Users find the **learning difficulty** of Aspect Workforce overwhelming, causing delays in adoption and effective use. (2 reviews) - Limited Options (2 reviews) - Poor Reporting (2 reviews) ## Aspect Workforce Reviews ### 1. Workforce Management Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Aspect Workforce?** The scheduling module and the possibility to create multiple scenarios **What do you dislike about Aspect Workforce?** The limitations that sometimes I identify to create schedule (could be training) **What problems is Aspect Workforce solving and how is that benefiting you?** Staffing problems and I achieved savings in FTE ### 2. Terrific product, raises the bar when it comes to WFM platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Aspect Workforce?** Full scale solution, you can choose what you use to customize to your needs **What do you dislike about Aspect Workforce?** Forecasting for smallish groups, less than 20 FTE **What problems is Aspect Workforce solving and how is that benefiting you?** Improved staffing requirements, agent productivity ### 3. It has been very painful since I helped set up the system but the work Aspect track is incredible. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Aspect Workforce?** I like how easy it is to capture the data and record everything our customer agents are doing. **What do you dislike about Aspect Workforce?** I thought it was initially very difficult to set up the system...I also thought that your training wasn't that good. The training was very long and I felt like in that amount of time it wasn't necessary and the instructor seemed very confused himself sometimes. **Recommendations to others considering Aspect Workforce:** in my opinion it would be easier for Aspect Workforce Management and any company using it if Aspect does all the development from start to finish. It saves a lot of time and effort from the IT/development side and in case of any support it is always better for Aspect to do the Support then someone from IT. **What problems is Aspect Workforce solving and how is that benefiting you?** Aspect Workforce Management is amazing at what it does and how we're able to look at those customer service agents that provide the best customer experience to our customers. ### 4. Not a solid WFM tool **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Aspect Workforce?** The Microsoft Office Calendar interface allows associates to see any changes made to their schedule, to include PTO approval, in near real-time. In fairness, this is a function that is in almost every other Workforce Management tool on the market today. **What do you dislike about Aspect Workforce?** This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year volumes rather than utilizing your client base population. **Recommendations to others considering Aspect Workforce:** Compare this to other tools such as IEX TotalView and Genesys WFM before buying. You will find other solutions that are better at working with your business and cheaper on your finances. **What problems is Aspect Workforce solving and how is that benefiting you?** PTO selection by the associates and scheduling of items by WFM are the only benefits to this tool. The forecasting is only accurate after jumping through absurd hoops and is inaccurate unless the call volumes are static. ### 5. I really like Aspect WFM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Aspect Workforce?** I appreciate the ease in running different reports, as well as the ease in which Aspect talks to Avaya and Kronos. I also really like Empower! Most staff using it are very happy with being able to use a URL to view their schedule. The 'Help' index is really useful, too. I participate in a lot of the ASUGA webinars and they are wonderful. **What do you dislike about Aspect Workforce?** I would like to see more ease in building some of the rules, without having to have a consultant come in. I would like to be able to use more set up specific to our department without the risk of changing another department's settings. Perhaps that user error, but it often seems complicated. **Recommendations to others considering Aspect Workforce:** Really take advantage of the Aspect consultants who come to help train and set up. Ask a lot of questions, consider future scenarios, and keep their email address handy! **What problems is Aspect Workforce solving and how is that benefiting you?** We're forecasting more which is leading to better and easier staff, and moving away from manual schedules. Getting users to view their schedules online. ### 6. Schedule your company with the best system. **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent L. | Human Resources Analyst, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2019 **What do you like best about Aspect Workforce?** Our entire company is in one system and able to optimize based on business need. **What do you dislike about Aspect Workforce?** Reporting needs to be automated more and provide proactive recommendations. **What problems is Aspect Workforce solving and how is that benefiting you?** Making sure we have the ability to answer the phone across the VCC. ### 7. Great scheduling tool **Rating:** 3.5/5.0 stars **Reviewed by:** Katrina S. | Tech Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Aspect Workforce?** My favorite feature is that employees are ablrle to use the site from home and from their phones. **What do you dislike about Aspect Workforce?** I dislike the time constraints. Meaning that you can only put in requests 90 days in the future or more than 48 prior. **What problems is Aspect Workforce solving and how is that benefiting you?** This is where employees can request time off and overtime hours on their own, so it has great benefits. ### 8. All change **Rating:** 4.0/5.0 stars **Reviewed by:** Mark Y. | Mr, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Aspect Workforce?** A complete system, rather than several spreadsheets. **What do you dislike about Aspect Workforce?** Trial & error to make adjustments work. should be off the shelf solutions library. **Recommendations to others considering Aspect Workforce:** Great configuration support. **What problems is Aspect Workforce solving and how is that benefiting you?** Time spent scheduling ### 9. Aspect Review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Aspect Workforce?** The only thing I like about this system is being able to adjust my schedule independently, though the method of doing so is slow/archaic **What do you dislike about Aspect Workforce?** The system isn't set up to be user friendly at all. It's slow and tedious, as though it were launched in the 90's. The interface doesn't seem to take individual user needs into account at all. One can't view their schedule in a weekly or monthly increment without scrolling through individual days. Any click to open more information takes 20+ seconds to load. **Recommendations to others considering Aspect Workforce:** I'd look for anything else **What problems is Aspect Workforce solving and how is that benefiting you?** The goal with switching to Aspect was to reduce the amount of work the scheduling team was doing to change schedules **Official Response from Shelley Hofman:** > Thank you for your feedback. We are sorry to hear that you don't like the solution. It sounds like you are on an old version of Aspect Workforce Management. Our current UI is super easy to use and most of our customers are really happy with it. You can see the latest version at https://www.aspect.com/solutions/workforce-optimization/workforce-management-software. We'd love the chance to reach out to find out more about your experience and how we can help. If you send me an email, I can connect you with your account team. Thanks again for the feedback. -Shelley Hofman, shelley.hofman@aspect.com ### 10. Long time user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** Aspect WFM does a great job with flexibility. It has a large number of ways to modify and run sample scenarios to allow you to answer a lot of different questions. The automatic approval process for segments is also very well done. **What do you dislike about Aspect Workforce?** Aspect seems to fail when things get overly complex. Trying to model groups that are not 1:1, with complex multiskills, often results in strange results. **Recommendations to others considering Aspect Workforce:** Ensure your phone system is compatible! **What problems is Aspect Workforce solving and how is that benefiting you?** We use Aspect for all our forecasting and scheduling. The ability to run different schedule sets for individual weeks is often useful, but can require some creative settings. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Workforce Management and for the 4-star rating. We appreciate all of your positive and constructive feedback and will forward it on to our product team to review so we can continually improve the product. Thanks again! ### 11. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** Analytic options, are the best feature of this tool, you just need to update information and system will create forecast, staffing what ever you need **What do you dislike about Aspect Workforce?** As of right now there is nothing I can say I dislike from this tool **Recommendations to others considering Aspect Workforce:** I will say this is an amazing tool that will feed your needs in a matter of Real Time analysis, scheduling, planning and forecasting, as well as WFO and APM **What problems is Aspect Workforce solving and how is that benefiting you?** 1. Real Time optimization,. 2. Save Money by been able to provide schedules to advocates just in front of their desk. 3. Been able to manage their schedule Adherence. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Workforce Management and for the 5-star rating! We appreciate the detailed feedback and will forward it on to our product teams for review. Thanks again! ### 12. Beneficial Services **Rating:** 2.5/5.0 stars **Reviewed by:** Sarah B. | Licensed Professional Counselor , Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2019 **Describe the project or task Aspect Workforce helped with:** This program assisted with scheduling appointments, scheduling reminders, and with communication needs. It provides an easy mode of communication and completing and planning tasks. **What do you like best about Aspect Workforce?** This program assisted with scheduling appointments in a more efficient manner, sending reminders to clients, and with communication needs between providers. It makes planning simple and easy to see. **What do you dislike about Aspect Workforce?** This has been a beneficial and helpful program. It is easy to implement and use. It saves time and resources. I do not have a negative to provide. **Recommendations to others considering Aspect Workforce:** This has been helpful and easy to use. ### 13. Saves the day every6 **Rating:** 5.0/5.0 stars **Reviewed by:** Dontae M. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2018 **What do you like best about Aspect Workforce?** We can slide our shift. We can sche6 important days off with ease **What do you dislike about Aspect Workforce?** mobile app malfunctions, sometimes the app loads a litt5 slow **Recommendations to others considering Aspect Workforce:** make moving your schedule across months possible **What problems is Aspect Workforce solving and how is that benefiting you?** Gives employees flexibility, also allows us to match production needs, scheduke important days off without the paperwork. ### 14. Great tool for tracking schedules, staffing and adherence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Aspect Workforce?** I enjoy near real time adherence view allowing me to see my employees actions compared to their schedule **What do you dislike about Aspect Workforce?** I would like to see an option to export reports **Recommendations to others considering Aspect Workforce:** Familiarize yourself with near time adherence view. It is an awesome option. **What problems is Aspect Workforce solving and how is that benefiting you?** This tool has benefited me by helping my agents improve adherence and catch call avoidance easily ### 15. Good software with a bit of a learning curve. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Aspect Workforce?** The potential of the tool in managing the coverage of our contact channels, and scheduling coverage for the break periods, like bank holidays etc. **What do you dislike about Aspect Workforce?** Learning to use it correctly may take some time. **What problems is Aspect Workforce solving and how is that benefiting you?** Streamlining the schedules and managing the coverage efficiently was the most important benefit of using Aspect WFM ### 16. Scheduling tool **Rating:** 4.5/5.0 stars **Reviewed by:** Paul R. | WFM, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Aspect Workforce?** The scheduling tool is so easy and quick to use, really helps with my 9 sites with monltly scheules. **What do you dislike about Aspect Workforce?** The rules are not that easy to use or understand. I have to make manual updates to cover there short falls. **What problems is Aspect Workforce solving and how is that benefiting you?** I can controle 9 sites from one tool quick and easy. ### 17. Love Aspect **Rating:** 5.0/5.0 stars **Reviewed by:** Tom M. | RTA, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** The fact that I can pull data and reports. It does the job for me. **What do you dislike about Aspect Workforce?** At first it was a lot of getting sue to, but with time I began to grow and like it. **What problems is Aspect Workforce solving and how is that benefiting you?** The benefits are the ability to filter and see times listed in specific pause codes. **Official Response from Shelley Hofman:** > Tom, thank you for taking the time to review Aspect Workforce Management and for the 5-star review! We appreciate your feedback and will send it to our product team to review. ### 18. Aspect Workforce Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Maria R. | Manager - Workforce Planning , Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about Aspect Workforce?** The ease in forecasting and scheduling. and PTO bids. The addition of WFO and Aspect Mobile, empowers agents and coaches to view their schedules and KPI's which in turn takes a load off the workforce team. **What do you dislike about Aspect Workforce?** I dislike that we recently upgraded and we are 6 months away from end of life. **What problems is Aspect Workforce solving and how is that benefiting you?** There are several business problems we are solving for with Aspect Workforce Management mainly agent adherence, scheduling bids and and time-off bids. There has been great benefit to being able to adjust hours of operations for what-if scenarios. **Official Response from Shelley Hofman:** > Maria, thank for taking time to review Aspect Workforce Management and for the 5-star rating! We appreciate your detailed feedback and will forward it on to our product team to review. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 19. Aspect - Leader in Workforce Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about Aspect Workforce?** Aspect Workforce Management is a very robust system with a whole host of features to better help manage our workforce. The core software provides a number of reporting options as well as functions to help creatively solve staffing challenges. Aspect also provides services (such as APIs and web-services) that allow us to integrate our own tools into the system for a seamless advisor experience. **What do you dislike about Aspect Workforce?** The software does have a steep learning curve simply because there is so much built into it. I've been working with it for over 10 years and still find new features I didn't know existed. **Recommendations to others considering Aspect Workforce:** We suggest working closely with Aspect during implementation and being honest and upfront about your needs. As mentioned, the tool offers a lot in functionality and reconfiguring the tool to fit changing business needs can be an issue. Also take advantage of the Aspect community forums. Aspect itself will teach you the basics but the community users are very helpful with best practices which really lets you get the most out of the tool. **What problems is Aspect Workforce solving and how is that benefiting you?** We use Aspect Workforce Management to staff our call centers. We have over 16,000 employees and Aspect is the only product we have found that can handle this scale. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star rating! We appreciate your detailed feedback and are glad to hear that as a long time user you find the solution robust and that it provides a seamless experience for over 16,000 employees. Your input will be forwarded to our Product Team to review. I'm sure they will be thrilled with the feedback. It's great to hear that you are utilizing the Aspect Community to get best practices from other users. Thank you again for taking the time to share your thoughts. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 20. Good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Aspect Workforce?** run escenaries and get the numbers of FTE's **What do you dislike about Aspect Workforce?** graphics view and manage a groups of agents and work with their breaks and lunches **Recommendations to others considering Aspect Workforce:** change the graphic aspect to be more friendly, sometimes i feel like lost, add module where we can move manually breaks and lunches sharing a group of agents, what you have is complicated to manage, from audit trail we can have a friendly way to move breaks and lunches without go to every profile losing the view of the rest of breaks. you should add some place where we can find pattern schedules **What problems is Aspect Workforce solving and how is that benefiting you?** calculation of staff and reduce of time to calculated them ### 21. AWESOME **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael S. | Workforce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** Aside Tools that the ASPECT has such as Mobile & Empower. **What do you dislike about Aspect Workforce?** Lack of ability to audit the work at all Areas. **What problems is Aspect Workforce solving and how is that benefiting you?** We`ve solved requests we received regarding historical data, abs %, etc. ### 22. Great and easy tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Aspect Workforce?** Multi Channel scheduling / The fact Agents take some control **What do you dislike about Aspect Workforce?** Inability to view the trial schedules for multiforecast in 1 place **What problems is Aspect Workforce solving and how is that benefiting you?** Fairness and coverage is the main issue that aspect is helping fix ### 23. New User Old Version no longer supported **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Aspect Workforce?** The Intra Day Performance view and reporting function **What do you dislike about Aspect Workforce?** Unable to allocate holiday allowance at interval level **What problems is Aspect Workforce solving and how is that benefiting you?** Nothing at the moment but hopefully once we've finalised getting the new package this will change. ### 24. Great Looking product, employee engagement essential **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Aspect Workforce?** Mobile app Scheduling function User friendly **What do you dislike about Aspect Workforce?** Limited ability to change between SLA and Answer rate scheduling/forecasting Lack of flexibility for Holiday interval planning **What problems is Aspect Workforce solving and how is that benefiting you?** Reduced manual hours Automated holiday booking process ### 25. The only real end to end tool out there!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Aspect Workforce?** If I can conceive the idea I can find a way to do it in Aspect - it has the best ability to meet customer needs in the tool set. **What do you dislike about Aspect Workforce?** Because it can do so much it takes users a long time to learn how to fully leverage it's many capabilities and finding workforce professionals with the knowledge can be challenging. **Recommendations to others considering Aspect Workforce:** Make sure you have the right team of professionals both on the technical and business side with a strong partnership with Aspect to ensure success. **What problems is Aspect Workforce solving and how is that benefiting you?** Getting the right people in the right place at the right time... and then delivering on the plan! ### 26. My experience with Aspect **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Aspect Workforce?** I like the IP views the most. It's a great way to easily see intraday forecast vs. actual for volume and staffing. And the fact that you can view future projections as well as historical data is great **What do you dislike about Aspect Workforce?** Configuration and maintenance of the tool is extremely labour intensive compared with other tools on the market. **Recommendations to others considering Aspect Workforce:** Not at this time **What problems is Aspect Workforce solving and how is that benefiting you?** Using Aspect, we have full and easily accessible visibility of available resources per interval across all our sites. This tool is also used by our advisors to have easy access to schedules and also creates self service functionality for items such as shift swaps and PTO management ### 27. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Aspect Workforce?** The support provided by the team at the conferences **What do you dislike about Aspect Workforce?** Terminology of some of the areas - they are a bit too techy. **What problems is Aspect Workforce solving and how is that benefiting you?** In day scheduling ### 28. Aspect Workforce is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Aspect Workforce?** It is so easy to use and is so helpful on keep track of everything. I love the way the I can keep track of my PTO and Unplanned time. **What do you dislike about Aspect Workforce?** Nothing really to dislike about it at all. It works very well **Recommendations to others considering Aspect Workforce:** This system is great for time management. It keeps track of everything from How many people are on break to the amount of PTO a person still have left to use. **What problems is Aspect Workforce solving and how is that benefiting you?** Just overall time management **Official Response from Shelley Hofman:** > Thank you so much for taking the time to review Aspect Workforce Management and for the 5-star rating! We are pleased to hear that it is easy to use to manage your time, PTO and unplanned time. Your input is very valuable to us and will be forwarded on to our product teams to review. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 29. Friendly user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Aspect Workforce?** It's efficiency, quick results and the appropriate way to manage large groups of people **What do you dislike about Aspect Workforce?** its interface seems old or antiquated, is my understanding there is or there will be a new version but I'm not sure if my company will get it **What problems is Aspect Workforce solving and how is that benefiting you?** It allows me to export needed data in order to show reports that are used to accomplished several business needs. ### 30. Aspect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Aspect Workforce?** That the agents can be independent and not wait on someone else **What do you dislike about Aspect Workforce?** Worried that the hours in group allowance calendar will not auto update. Also would love to have a feature that allows the agents to remove PTO, Sick and OT segments **Recommendations to others considering Aspect Workforce:** great product and easy to use. **What problems is Aspect Workforce solving and how is that benefiting you?** The agents are now able to request time off and overtime without having to rely on us when they are not working. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Workforce Management and for the high marks! We are happy to hear that agents can serve themselves, and we appreciate your feedback on the on PTO, sick time, etc in the mobile app portion of the solution. We'll forward this on to our product team to review. Thanks again! Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 31. A Business Class Workforce Management Tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Peter P. | Technology Comms - Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Aspect Workforce?** The ability to model and vary, with ease the model to ensure we have necessary staff to meet our customer's demands. **What do you dislike about Aspect Workforce?** sometimes integration with other telephony platforms can be a bit m=hit and miss. **What problems is Aspect Workforce solving and how is that benefiting you?** We are working towards recruiting to our FTE thanks to being able to use WFM to accurately see our peaks and troughs. We are also able to monitor adherence to schedule to ensure our staff are sticking to the plan. **Official Response from Shelley Hofman:** > Peter, thank you for your review of Aspect Workforce Management. We appreciate you taking the time to provide feedback. We are pleased to hear that you like the ability to model and that it helps you to monitor adherence. We also appreciate your feedback on integration. Your input will be forwarded on to our internal team for review so we can continually improve how we serve customers. Shelley Hofman | Aspect Software | shelley.hofman@aspect.com ### 32. Excellent tool - the best to accomplish the goals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Aspect Workforce?** The reporting section, the autorun option and all the formats to export the data we need. **What do you dislike about Aspect Workforce?** there is no option to personalize reports or create reports **Recommendations to others considering Aspect Workforce:** From all other options on the market I strongly recommend Aspect, is so user friendly and easy to manage all the data we need in order to take the best decisions for the business, as well as the best option for the reports view, **What problems is Aspect Workforce solving and how is that benefiting you?** Scheduling, forecasting and reporting. The option of analyze the data and take the best decisions ### 33. Can get the job done, still needs improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Chris G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Aspect Workforce?** Fairly simple and user friendly program, as long as you are making basic changes and updates. Drag segment options and useful Search functions **What do you dislike about Aspect Workforce?** -Slow. Running off local PC connected to server half way across the States, creates so much lag and response when doing simple tasks or running reports. I can connect (with limited user connections) to a remote server and run the same reports about 4 times faster than on my local PC. -Nearly impossible to remove forecast groups unless you can properly follow the insane amount of steps in the correct order for each group. -Limited on proper data reports that can be pulled from the system. **Recommendations to others considering Aspect Workforce:** Needs better live views for ACTUAL data **What problems is Aspect Workforce solving and how is that benefiting you?** Forecasting for staffing in call centers. If all data can be programmed correctly, there is a very simplified way to pull suggested staffing goals without too much effort. The lead up to said end goal however can be extremely time consuming. **Official Response from Shelley Hofman:** > Chris, Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and will be forwarding all of it to our Product Teams for review. They will likely be reaching out by adding a Comment on this review to see if they can help address any of these issues for you. Your feedback is important to us, so thank you again for taking the time to share your thoughts. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 34. Nearly Perfect **Rating:** 4.5/5.0 stars **Reviewed by:** Gale S. | Senior Workforce Management Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Aspect Workforce?** Aspect is a robust omnichannel solution to all of our BPO needs. I personally prefer the alarm summaries and superstate hours analysis functionality. **What do you dislike about Aspect Workforce?** There is very little to dislike , the software offers so much versatility and functionality as well as plugins via API across platforms. **What problems is Aspect Workforce solving and how is that benefiting you?** Increasing agent efficiency. Lowering AHT. Improving client KPI and customer retention ### 35. Tools to make work faster and more efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Yan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2018 **What do you like best about Aspect Workforce?** Sometimes we have tools at our disposal, but we might not know the best ways to use it. Aspect gives the support for users to solve doubts and courses to learn how to make the best out of each tool. Then we are able to learn what we need for each role in the Corporation, finding faster ways to generate schedules and forecasts for planning purposes. **What do you dislike about Aspect Workforce?** On some days the traffic is high on the servers, and since Aspect uses a virtual environment to host the tools, we have issues with connection now and then, but only for a short while. On these days, tools run slightly slower than usual, but we are able to work with it without bigger problems. **Recommendations to others considering Aspect Workforce:** If you use other softwares, compare all the tools you can have on each to see if it is Worth the investment. **What problems is Aspect Workforce solving and how is that benefiting you?** Headcount planning for the business. We deal with Technical Support through chat and phone, so we need fast planning to work with demands and hiring if needed. We had benefits with Aspect because it got easier to work with historical data and to compile everything. The software generate the Schedule set studies withing customizable patterns and even break and lunch schedules, which is great. It makes the best out of staff potential. **Official Response from Shelley Hofman:** > Yan, hank you for taking the time to review Aspect Workforce Management and for the high marks! We appreciate your detailed feedback on how you like the scheduling and headcount planning, as well as the issues with a slower connection. I have forwarded all of your feedback to our internal teams so we can continue to improve our WFM solutions. Again, thank you for taking the time to provide you input. We truly appreciate it! Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 36. Overwhelmed To Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Keith B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2018 **What do you like best about Aspect Workforce?** The AutoRun features which auto update NCO and AHT, application delivers exceptional schedules with varied labor resources. **What do you dislike about Aspect Workforce?** Configuration! Although I hold 30 years in the WFM field, I was new to Aspect WFO. Learning the "terminology" specific to Aspect and the relationship between modules started as a difficult period for me. The support team and the learning curriculum's understood I was fresh and provided the knowledge necessary to get the app up and running, while explaining the processes and linking terminology. All said and done, my worries were not warranted. **Recommendations to others considering Aspect Workforce:** Attend the configuration classes to learn how the app functions, it will be critical for taloring WFO to suit your business needs! **What problems is Aspect Workforce solving and how is that benefiting you?** Currently our organization is deploying the basic inbound scheduling and the agent desktop for viewing. Once this becomes a normal routine for agents, the time off (Calendar) and shift trades will launch. Making the agents responsible for their success has made them understand they do control there time to meet KPI's. **Official Response from Shelley Hofman:** > Keith, Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star review! We are pleased to hear that you find the scheduling exceptional and that you like the AutoRun features. And thank you for your feedback on the configuration process. This detailed feedback will be forwarded on to our internal teams so we can continue to improve our solutions and processes. And we look forward to hearing how you like the shift trades once they launch. Again, thank you for taking the time to provide your feedback. We truly appreciate it! Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 37. Call center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2018 **What do you like best about Aspect Workforce?** It allows you to put in same day schedule request for example paid sick time. It allows you to check your balances at home including pto/pst iT allows you to see your shift **What do you dislike about Aspect Workforce?** It freezes It doesnt work on your phone if you made changes at work - it does not show any updates the data to read is not user friendly **Recommendations to others considering Aspect Workforce:** It freezes to much- please fix that **What problems is Aspect Workforce solving and how is that benefiting you?** give agents real time access to scheduling request **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Workforce Management. It sounds like you are reviewing the WFM Mobile app? The issues you are having might be how the app was set up at the corporate level. You may need to get a new registration link from your WFM team, but we are happy to help as well. Please send an email to APS.AMER.CI.AppSupport@Aspect.com with your NAME and COMPANY so that we can work with your WFM team to resolve. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 38. Aspect Workforce Management is a user-friendly package that puts data at your fingertips. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly. **What do you dislike about Aspect Workforce?** Possibly some other tools for reviewing total hours "at a glance" (i.e. from segment worksheets or emp datacenter) would be an added value. **What problems is Aspect Workforce solving and how is that benefiting you?** Assisting with staffing placement and recognizing needs on the fly is the biggest solution we are offering at present. The ease in identifying both needs and surplus availability is a plus. ### 39. Awesome Product, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer L. | Service Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** Ease of use, real time display for hours availability and need **What do you dislike about Aspect Workforce?** the product intraday staffing could be easier to read. Like, different verbiage or separate the tabs for available time off or available additional time instead of having them on the same screen **What problems is Aspect Workforce solving and how is that benefiting you?** real time display is crucial, understanding business need and call volume for the day **Official Response from Shelley Hofman:** > Jennifer, thank you for the review of Aspect Workforce Management and for the 5-star rating! We are so glad you find it easy to use and appreciate your feedback on the different tabs. We will forward all of your feedback to our product teams to review so we can continually improve our solutions. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 40. Aspect WFM end-user review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Aspect Workforce?** Aspect reporting provides robust forecasting capabilities with multiple variable for if/then scenarios. **What do you dislike about Aspect Workforce?** Aspect has limitations in terms of incorporating the impacts of additional FTE added in as a result of reps working mandatory overtime. This is worked either prior to start of shift or after their respective shift ends; however, Aspect does not allow for addition of staff during specific intervals for forecasting change in service level. **What problems is Aspect Workforce solving and how is that benefiting you?** Hiring in anticipation of attrition; forecasting staffing needs to achieve commercial client performance guarantee requirements, including service level, abandonment rate, and average speed of answer. ### 41. Reporting and Automation Analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Aspect Workforce?** This tool is very efficient and very friendly user, it allows to have the information at the tip of you fingers every time you need it. **What do you dislike about Aspect Workforce?** Not too much to say, I think its interface might be a little outdated, it could be renovated with a more fresh and new visual. **What problems is Aspect Workforce solving and how is that benefiting you?** Me and my department are in charged of facilitating reports, some of those are crucial to take key business decisions. Its flexibility and easy of use makes my job a nice experience. **Official Response from Shelley Hofman:** > Thank you for your review! We updated the interface in 2016 which many of our users like, so you might not be on the most recent version? You can see an example in the Profile tab of this WFM listing on G2 Crowd, or go to https://www.aspect.com/solutions/workforce-optimization/workforce-management-software for more info. Thank you again for the positive review! ### 42. Great tool but missing some options. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Aspect Workforce?** The ease to use and the fast response, the export options and automation settings makes it easy to use nad the administrations makes it easy to develop custom options. **What do you dislike about Aspect Workforce?** There are some reporting export options that cannot be automated. **What problems is Aspect Workforce solving and how is that benefiting you?** Reports automation and exports to feed the reports using Aspect Workforce Management. ### 43. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Aspect Workforce?** I believe aspect contains fullfils all the needs a WFM Scheduler, RTA, or Reporter needs in order to deliver an outstanding job **What do you dislike about Aspect Workforce?** Aspect should allow the personalization and creation of new automatic reports. **What problems is Aspect Workforce solving and how is that benefiting you?** The Autoruns are a great feature that help us to get data from Aspect and use it for our reports. ### 44. Upgrade from Aspect 8 to Aspect 18 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Aspect Workforce?** The WFO GUI interface is vast improvement **What do you dislike about Aspect Workforce?** TH efact that the days of week factors are now hidden under special in monthly update. **Recommendations to others considering Aspect Workforce:** easy to use from beginning to expert **What problems is Aspect Workforce solving and how is that benefiting you?** Trying to leverage our resources as a call center. We will realize benefits when we go to pure multi channel schedules. ### 45. Great Layout and Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Claire (Cyle) C. | Customer Service Representative, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2018 **What do you like best about Aspect Workforce?** I really love the layout of Aspect on my desktop, my dashboard has the important information I need but it's still super easy to make any changes. I love the staffing information that shows how many agents will be at the center, and my personal account shows my PTO, and accrued PTO on any given day in the future so it's super easy for me to plan ahead for vacations. **What do you dislike about Aspect Workforce?** I don't love the layout/design on the app? It just looks a little outdated but it still is handy for when I need to make changes when I'm out of the office. It doesn't keep me logged in for as long as I would like (it usually logs me out after a few days) but I don't use it too often on my phone so it's not a large problem. **Recommendations to others considering Aspect Workforce:** It's great to use and very useful. The insights provided really streamline your office/workplace and make you and your team more productive and efficient. **What problems is Aspect Workforce solving and how is that benefiting you?** AWM is really useful for coordinating schedule changes with my team at work, and to coordinate meetings around breaks and lunches since we all have different shifts. If someone is scheduled to be out of office we don't even need to verify with them in person we can just check their Aspect to see if it's official on there. Also we can schedule breaks and lunches in line with business needs, so if it's supposed to be really busy around 6:30 PM we know not to put our breaks around that time since the center needs the staffing. **Official Response from Shelley Hofman:** > Claire, Thanks so much for taking the time to review Aspect Workforce Management, and for giving us a 5 star rating! We are happy to hear that you love the layout on the desktop, staffing, and PTO and the ability to easily schedule changes with your team. We also appreciate your feedback on the layout of the app. We will make sure to forward your feedback to our internal teams. Thanks again! -Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com ### 46. Best tool for WFM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2018 **What do you like best about Aspect Workforce?** Generate Meetings is very handy and most used function. **What do you dislike about Aspect Workforce?** I have no dislike point for Aspect, but set up is little bit difficult. **What problems is Aspect Workforce solving and how is that benefiting you?** I takes much times for create roster or scheduling by manual, but Aspect has cut a cost and work load. ### 47. Aspect Quality Management (AQM) Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2018 **What do you like best about Aspect Workforce?** AQM is fairly easy to use and has been reliable on 100% call logging,. **What do you dislike about Aspect Workforce?** Not sure if its the fact that I have been using AQM for over 5 years and have gotten used to it, but can't think of anything I dislike. If there was one thing it might be needing a flag to identify different types of calls (which it may be able to do, I just haven't researched far enough). **Recommendations to others considering Aspect Workforce:** AQM is worth taking a look at! **What problems is Aspect Workforce solving and how is that benefiting you?** 100% call recording of all calls, including calls where TCPA consent and payment authorization was captured. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Quality Management and for the high marks! We are so pleased to hear that it's easy to use and to record 100% of your calls, and appreciate your other feedback as well. Your input will be forwarded on to our product team to review. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 48. I have been using Aspect WFM for over 15 years now. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Aspect Workforce?** The ease of use and simplicity it has to set up what you want to do within your workforce. **What do you dislike about Aspect Workforce?** There is nothing about this product that I dislike or would not recommend use of. **Recommendations to others considering Aspect Workforce:** This is a superb product and one that I would recommend to anyone that is shopping for an easy to use product to manage their workforce. **What problems is Aspect Workforce solving and how is that benefiting you?** Forecasting and scheduleing of workforce simultaneously on a day to day basis along with forecasted Volume and AHT. ### 49. Aspect Review **Rating:** 3.0/5.0 stars **Reviewed by:** Grant R. | Forecasting/Capacity Planning Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** Aspect makes it easy to edit multiple schedules at the same time. **What do you dislike about Aspect Workforce?** Aspect does not have an easy way to run a bid process for picking schedules or for PTO. **Recommendations to others considering Aspect Workforce:** Test out the product before making your decision **What problems is Aspect Workforce solving and how is that benefiting you?** I'm using Aspect to schedule offline activities during areas of high availability. ### 50. Definitely good for day to day scheduling purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **Describe the project or task Aspect Workforce helped with:** I definitely like the breakdown of my day to day schedule, as well as the ease of viewing different schedule requests and accruals. **What do you like best about Aspect Workforce?** I like the interface and dashboard, everything is simple to use and to the point. Not guessing about how time is being spent during the day. **What do you dislike about Aspect Workforce?** I don’t like the way that the specific schedule page has a segment for my entire workday as well as my segmented workday. That’s the only confusing part. ## Aspect Workforce Discussions - [Where is the best place to retrive training docs?](https://www.g2.com/discussions/13841-where-is-the-best-place-to-retrive-training-docs) - 1 comment, 1 upvote - [What factors affect the FTE calculation? How the shrinkage module impact that calculation ?](https://www.g2.com/discussions/13800-what-factors-affect-the-fte-calculation-how-the-shrinkage-module-impact-that-calculation) - 1 comment, 1 upvote - [What does aspect software do?](https://www.g2.com/discussions/what-does-aspect-software-do) - 1 comment - [View Aspect Workforce pricing details and edition comparison](https://www.g2.com/products/aspect-workforce/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+15%3A11%3A03+-0500&secure%5Bsession_id%5D=14fab96e-288a-4594-992c-181502b60196&secure%5Btoken%5D=498b264e322bb909b700e3d547bbd883ca0602d3063731812870b46cfae66549&format=llm_user) ## Aspect Workforce Integrations - [Avaya IP Office](https://www.g2.com/products/avaya-ip-office/reviews) - [Cisco Packet Tracer](https://www.g2.com/products/cisco-packet-tracer/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) ## Aspect Workforce Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration - Machine Learning** - Integration **Monitoring** - Interactions - Web & Application Usage - Mobile App Usage - Screenshots - Web Blocking **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Learning - Machine Learning** - Training Data - Actionable Insights - Algorithm **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Performance** - Integrations - Compliance **Feedback** - Archives **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Aspect Workforce Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (422 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews)