--- title: Aspect Workforce Reviews meta_title: 'Aspect Workforce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 315 reviews by the users' company size, role or industry to find out how Aspect Workforce works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 315 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aspect Workforce Reviews **Vendor:** Aspect Software **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.2/5.0 **Total Reviews:** 315 ## About Aspect Workforce Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes. ## Aspect Workforce Pros & Cons **What users like:** - Users praise the **efficiency of forecasting and scheduling** with Aspect Workforce, enhancing operational management significantly. (11 reviews) - Users value the **robust scheduling and forecasting capabilities** of Aspect Workforce, enhancing staff management and planning efficiency. (10 reviews) - Users find Aspect Workforce's **ease of use** invaluable, simplifying scheduling and enhancing overall operational efficiency. (8 reviews) - Users appreciate the **powerful forecasting and scheduling tools** of Aspect Workforce, enabling efficient planning and management. (7 reviews) - Users value the **strong scheduling and management features** of Aspect Workforce, enhancing efficiency and operational excellence. (6 reviews) - Users value the **predictive analytics** of Aspect Workforce, enabling precise forecasts and efficient resource optimization. (4 reviews) - Users value the **exceptional customer support** from Aspect Workforce, which enhances collaboration and empowers innovation. (4 reviews) - AI Integration (2 reviews) - Customization (2 reviews) - Users commend the **supportive culture** of Aspect Workforce that fosters collaboration, innovation, and customer care. (2 reviews) **What users dislike:** - Users find the **learning curve steep** , leading to challenges in adoption and effective use for smaller teams. (4 reviews) - Users find the **limited customization** in Aspect Workforce restricts flexibility and integration with other applications. (4 reviews) - Users find the **complexity** of Aspect Workforce overwhelming, requiring significant time and training for effective use. (3 reviews) - Users find **customization difficult** , limiting their ability to tailor the Aspect Workforce experience to their needs. (3 reviews) - Users find Aspect Workforce **not user-friendly** , citing a need for a more streamlined and intuitive navigation experience. (3 reviews) - User Interface Issues (3 reviews) - Users find the **difficult learning curve** of Aspect Workforce slows initial adoption and can overwhelm smaller teams. (2 reviews) - Users find the **learning difficulty** of Aspect Workforce overwhelming, causing delays in adoption and effective use. (2 reviews) - Limited Options (2 reviews) - Poor Reporting (2 reviews) ## Aspect Workforce Reviews ### 1. Aspect Review **Rating:** 3.5/5.0 stars **Reviewed by:** Navneet S. | Manager Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Aspect Workforce?** The fact that it is flexible enough to fit the needs of teams of different sizes with different needs. **What do you dislike about Aspect Workforce?** The UI and UX are not user friedly at all. **What problems is Aspect Workforce solving and how is that benefiting you?** Leaves, capacity planning, scheduling etc. ### 2. Best In Class. For Professionals Only **Rating:** 4.5/5.0 stars **Reviewed by:** James W. | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Aspect Workforce?** Aspect Workforce Management is the Best in Class Workforce Management System. It has a powerful forecasting and Scheduling System. **What do you dislike about Aspect Workforce?** Takes a little while to learn how to set up and use. But once you master the product you can do amazing things. Could use an upgrade on some of the forecasting options which would make it much easier to run multiple scenarios. **Recommendations to others considering Aspect Workforce:** Do your research. I would only recommend for operations of at least 150 FTE or more. **What problems is Aspect Workforce solving and how is that benefiting you?** Takes a while to learn how to use it. It doesn't come out of the box ready to use. However Aspect offers top notch professional services who can be there to guide and assist. Using Aspect we have been able to identify gaps in our BPO network performance. That has saved us a lot of money. **Official Response from Amy Cornelius:** > James - Thank you for taking the time to provide a review on Aspect Workforce Management, and for your feedback that Aspect is the Best in Class Workforce Management System. I will share your thoughts on the upgrade to the forecasting options with our Product Management Team, so that we can continue to improve our products and how we serve you. Again, thank you for the stellar review! Amy Cornelius | Sr. Digital Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 3. End User Functionality Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Alisha C. | Licensed Substitute Teacher, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Aspect Workforce?** I like the initial interface that shows me my day’s schedule and break times. Also, if any meetings or additional segments are included by a manager, those show as well. **What do you dislike about Aspect Workforce?** A main drawback for me is when I need to submit time off or a schedule adjustment, the process for that is not straightforward. If I did not know how to use the system I would have to do some digging to find the location to do this. **What problems is Aspect Workforce solving and how is that benefiting you?** The problem of scheduling thousands of WFH employees all over the world is simplified with Aspect in addition to giving them access to their schedules is simplified. ### 4. Very automation friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Aspect Workforce?** There are millions of ways to automate the tool to allow for end user self-service, saving valuable time for Workforce Analysts **What do you dislike about Aspect Workforce?** The Admin UI and reporting view options could be modernized some. The views feel 20 years old. **What problems is Aspect Workforce solving and how is that benefiting you?** Real-Time Adherence management. Using the RTA module has helped influence employee behavior and we have seen significant decreases in out-of-adherence instances. ### 5. Aspect WFM provides greater insight and self service options to all roles. **Rating:** 4.5/5.0 stars **Reviewed by:** Joel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Aspect Workforce?** Aspect WFM provides so many opportunities for automation and self service. From providing Team Leaders the ability to manage and understand staffing levels to Team Members being able to manage their own attendance. Aspect WFM improves the efficiency of our WFM Team. **What do you dislike about Aspect Workforce?** It does take a lot of set up in order for you to get product to full capabilities. It take many hours of configuration to get the product to its fullest potential. It sometimes can be a bit confusing, but Aspect is always there to help out in getting a clear understanding of what is going on. **What problems is Aspect Workforce solving and how is that benefiting you?** With Aspect WFM, we are solving for the ability for the Team Members to do a lot more self service. By having an avenue where Team Members are able to report their absence via mobile instead of calling in on a hotline , it has eliminated the need to the team to have to monitor the hotline on a content basis. **Official Response from Amy Cornelius:** > Joel, Thank you for taking the time to provide a detailed review on Aspect Workforce Management. We love hearing that Aspect WFM improves the efficiency of your team. I have forwarded your input on to your Account Team and our Product Management Team, so that we can continue to improve our products and how we serve you. They will likely be reaching out soon. Again, thank you for taking the time to share your feedback! Amy Cornelius | Sr. Digital Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 6. Many possibilities for automation and self-service. **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart C. | Client Services Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Aspect Workforce?** Aspect WFM offers many possibilities for automation and self-service. From the ability of a team leader to handle as well as understand their employees to the ability of team members to manage their services, Aspect WFM has made our WFM team more efficient. The basic software functionality is the same throughout the process. For instance, by right-clicking on "add", new things are created and the same filters are used for all parts of a system. There are also shortcut keys that make the software easier to use. **What do you dislike about Aspect Workforce?** An extensive configuration is required to provide the product with all the necessary functions. Many hours of configuration are required for the product to reach its full potential. **Recommendations to others considering Aspect Workforce:** A perfect tool for working in a call center. No matter what you are now using to manage your calls, it cannot be compared to the functionality offered by Aspect WFM. **What problems is Aspect Workforce solving and how is that benefiting you?** At Aspect WFM we focus on the ability of team members to be more self-centered. Allowing team members to report absences on their phones instead of calling the hotline. The team no longer has to control the hotline. ### 7. System is great and has a lot of features. Better reporting suite would be nice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Aspect Workforce?** Performance management offers a variety of features and set up **What do you dislike about Aspect Workforce?** reporting is messy and unorganized. could be much more modern and organized **What problems is Aspect Workforce solving and how is that benefiting you?** One enterprise solution to evaulate agent's performance ### 8. Got many benefits from the software. **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge R. | SMS Ops. Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Aspect Workforce?** I think forecasting is the function I value most in Aspect. It has saved me much time and is very sensitive to business needs. It is an important platform. To succeed in the market, you have to sell and of course you need many clients to get high profits. To attract many customers, the most important factor is their satisfaction. The Aspect has been helping companies to achieve at lower costs better result. Aspect wins thanks to its many rich features and intelligent forecasting. **What do you dislike about Aspect Workforce?** I do not like the speed of Aspect servers. It is not a constant problem, but sometimes it can get clogged up, which causes routine operations due to the large number of queries to the server. Reactivity decreases. **Recommendations to others considering Aspect Workforce:** In general, I have very good experience with this product. If necessary, help is provided. **What problems is Aspect Workforce solving and how is that benefiting you?** The software has brought me many benefits. We use delivery and tracking services and we use them. I believe we could use the delivery program even more. Tracking also gives us an advantage. It saves us time and allows us to react very quickly to operational needs. ### 9. Excellent Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Aspect Workforce?** Will allow us to keep contact with our customers **What do you dislike about Aspect Workforce?** users need some skills to use the tools, they need training **Recommendations to others considering Aspect Workforce:** None for now **What problems is Aspect Workforce solving and how is that benefiting you?** Allow the contact management and workforce to keep contact with customers ### 10. Versatile workforce management system. **Rating:** 4.5/5.0 stars **Reviewed by:** Charles P. | Tools Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Aspect Workforce?** The extent of complexity and the capacity to customize the tool as needed. It is beneficial to set the standard of service, working hours, efficiency of the employee, historical records, view of leakage etc. It also has the potential to provide a parent-child relationship between categories of contacts connected to agents who are specialized in managing them. It provides routing sets which can be managed by single qualified or multi-skilled individuals. The integration and management of forecast and schedules is simple. Features such as monitoring multichannel performance, measuring shrinkage and determining staffing tolerances are very useful for wide contact centres. **What do you dislike about Aspect Workforce?** Availability to access details, besides the segment on schedule reports. System monitoring is not consistent with the current business application infrastructure or is up-to-date. Not readily available standard API's. The incorporation of agent schedules and the access to a scheduling program is not normal. UI is old and has trouble with latency since it is a cloud framework. **Recommendations to others considering Aspect Workforce:** Adaptable workforce management system for huge and muti-skilled contact centres, easy to use. Be sure that the technology systems of the company can effectively be combined into the monitoring and application criteria framework. **What problems is Aspect Workforce solving and how is that benefiting you?** For the operation of several contact centers and about 10000 employees, we use Aspect Workforce to simplify and automate scheduling, shift contracts and realtime management. ### 11. User,Now a product manager **Rating:** 5.0/5.0 stars **Reviewed by:** Ric W. | Board President/CEO, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Aspect Workforce?** Accurate forecasting, alarms, RTA, Reporting. With the latest versions, the system is much easier to use. WFO UI is very user friendly **What do you dislike about Aspect Workforce?** All concerns have been addressed by upgrades **Recommendations to others considering Aspect Workforce:** Look at the overall package **What problems is Aspect Workforce solving and how is that benefiting you?** Agent productivity has increased. Easier to manage staff in real time ### 12. ASPECT WFM- A must for every call centre **Rating:** 5.0/5.0 stars **Reviewed by:** Rudie v. | Workforce Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Aspect Workforce?** The forecasting ability. It allows one for forecast well in advance and offers many "what-if" scenario forecasting **What do you dislike about Aspect Workforce?** The product needs to be revamped. the look has not changed for many years **Recommendations to others considering Aspect Workforce:** The application is only as good as the person using it, it is not as simple as pressing a button and the job is done. It will great assist you but like all products you have to set it up correctly and manage it then it will function well. **What problems is Aspect Workforce solving and how is that benefiting you?** Effective planning of staffing requirements. Alarm notifications for schedules that are not being followed ### 13. Top of the line WFM system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Aspect Workforce?** Good overall system for forecasting, scheduling, and real time management. Huge help when generating forecasting & schedules, and for tracking offline activities. **What do you dislike about Aspect Workforce?** Web options are improving in recent versions, which is an overdue upgrade. **Recommendations to others considering Aspect Workforce:** Invest in the vendor training, and work with the vendor to create a prioritized implementation plan. There are a TON of features, and you'll want to utilize all of them to achieve maximum ROI. **What problems is Aspect Workforce solving and how is that benefiting you?** Makes creating schedules for employees quick & painless. Web (WFO) interface is easy to use, and easily extendable to front line users. ### 14. Lack of progress in the product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Aspect Workforce?** Product solves for the common NorAm based scheduling models very easily. WFO UI is modern and relatively easy for agents to use. **What do you dislike about Aspect Workforce?** Update: Updating this review as the support has somehow gotten worse. Hold times of 15+ minutes are common. "Engineers" who don't know the product whatsoever. Truely disappointing from a company that used to be at the forefront of WFM Software. The hosted product is extremely unreliable. Support frequently needs to be contacted to restart services to resolve issues. Aspect has offshored all of their Tier1 support resulting in time to resolution ~5x of what it used to be. Additionally, Aspect is unable to support many of the common scheduling scenarios outside of the US. To name a few, differentiate between schedule preferences and availability, schedule PTO in advance prior to schedules being made "official," contracted start times/hours. Lastly, the hosted product is not a true SaaS offering. Upgrades are costly and time-consuming. Their true SaaS product Via WFM does not support their existing APIs making it unusable for large enterprises with reporting needs as well. **Recommendations to others considering Aspect Workforce:** Carefully vet out their "cloud" environment. They will often refer to their legacy hosted environment as "the cloud" when it is not a true SaaS product. Ensure the schedule models your teams need to use are fully supported. **What problems is Aspect Workforce solving and how is that benefiting you?** Short term forecasting, scheduling, **Official Response from Amy Cornelius:** > We are sorry to hear that you are not satisfied with the product. Your feedback has been sent to our WFM product team and they will be responding shortly in the comment section as well. If you'd like to connect with them directly, you can send an email to amy.cornelius@aspect.com and we'll connect you. ### 15. User friendly call centre too that will increase productivity with ease **Rating:** 4.0/5.0 stars **Reviewed by:** Germano T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2019 **What do you like best about Aspect Workforce?** It is so easy to use and has a great interface to work with. can manage calls very easily without any hassle or errors being made. **What do you dislike about Aspect Workforce?** It could use a bit of colour, looks quite bland at first. **Recommendations to others considering Aspect Workforce:** An amazing tool in the call centre environment, whatever you are using now to manage calls is not better than what aspect has to offer. **What problems is Aspect Workforce solving and how is that benefiting you?** Aspect gives me the power to control my schedule and the calls that I take with ease, allowing me to access many options from the initial screen, which allows me to work more efficiently throughout the day. The design is very simplistic and gives you easy access to everything. ### 16. Aspect Conference Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Aspect Workforce?** What I like the best about Aspect Workforce Management is that there is so many different functions in the software. You can create and run several different reports to best fit your needs. It also it very easy to use and to teach others how to use it. **What do you dislike about Aspect Workforce?** One thing that I dislike about Aspect Workforce Management is that once you create a forecast or something like that you don't want to delete it because you don't want to get rid of historical data. But when you are doing it multiple times it is hard to clean up the software. Another thing that I dislike is how long it takes to run IDPs. **Recommendations to others considering Aspect Workforce:** If you are running a call center, I recommend you to use Aspect Workforce Management because it keeps all of your historical data in the software and is easy to use. **What problems is Aspect Workforce solving and how is that benefiting you?** With Aspect Workforce Management, I am solving how to update the forecast volume, ASA and AHT but filling out the monthly factors, growth rate and holiday factors. The benefits that I am realizing is that there is so many different functions in the systems and the reports are easy to pull and run. ### 17. Aspect WFO is a good tool **Rating:** 3.5/5.0 stars **Reviewed by:** Holly B. C. | Workforce Management Advisor, Computer Hardware, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Aspect Workforce?** I like that it's clear what you are doing when you are doing it, in WFO. There is no ambiguity. I do feel that more recently the feedback of customers is starting to make an impact in overall product design, which is nice to see. I also like that 18.2 introduced multi channel. With the ever changing ways our customers contact us and as we adjust the way we have to work to accommodate that, we need the tools to do so. **What do you dislike about Aspect Workforce?** in WFO, it's not always the easiest for our customers to use. There are many unnecessary clicks built into the process. Additionally it does not remember your search from module to module. **Recommendations to others considering Aspect Workforce:** Be sure to build your solution out and get consultation on how to use and keep your training up to date. The tool is very large and does a lot of things and if you do not make the investment to understand the tool end to end, your are not maximizing your investment. **What problems is Aspect Workforce solving and how is that benefiting you?** We are solving workforce solutions to ensure we have the right people at the right time. We also use it for building scenarios when our business changes. ### 18. Great product, very user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Abad O. | Analyst Applications & Technology Support, Airlines/Aviation, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Aspect Workforce?** I like how the tool has various ways for configuration which allows you to be creative and problem solve with outside of the box ideas. **What do you dislike about Aspect Workforce?** There is room for improvement with the processing power of the tool related to the system being hit with a big load of transactions at once but working with Aspect and their APS team, we found a way to improve. **Recommendations to others considering Aspect Workforce:** Be very specific with your requirements and even thought right out of the box, the tool might not provide or work like you need it to. Give Aspect the opportunity to problem solve with out of the box ideas. Also do not be afraid to come up with your own wild out of the box suggestions and watch it happen. **What problems is Aspect Workforce solving and how is that benefiting you?** Better frontline access and tools for time off and time off. This includes the mobile application which allows our crewmembers to be on the move and be aware of their schedules. ### 19. This system is awful **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Aspect Workforce?** The only thing I like about this system is that it visually the layout is easy to read and understand **What do you dislike about Aspect Workforce?** This system can not handle high traffic or request. Since my company switched it has crashed several times. It often times out, fails request, or just doesn't work the way it was promised. This computer program may work for small business but for a major corporation avoid at all costs. The tech support is non existent for front end users, no explanation for why. I hate it and everyone else I speak to does as well. I hope my company cancels our partnership with Aspect and finds a company and program that can do what was promised. **What problems is Aspect Workforce solving and how is that benefiting you?** My overall time and adherence has been negatively impacted based on the amount of time and errors for trying to submit basic functions in this program . **Official Response from Amy Cornelius:** > Thank you for taking the time to review Aspect Workforce Management. We appreciate your feedback and are sorry to hear that you aren't satisfied with the system. We are glad to know that you like the interface usability and layout. Your input will be forwarded to our Product Team so that they can continue to improve the solution. And they may likely reach out to you to see if there is anything we can do to improve the experience for you. Thank you again for your feedback. We really appreciate it. Amy Cornelius | Senior Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 20. User Friendly Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Aspect Workforce?** The software is the same basic functionaility throughout. For example, right click and add to create new things and use the same filters for all areas of the system. Also, that there are keyboard shortcuts to make using the software quicker. **What do you dislike about Aspect Workforce?** Staffing tolerances cannot be updated in groups (they have to be done one at a time). The system does not keep an audit trail for changes made to employee information. The request viewer in WFO is not very user friendly (have to click in each request to see the details and to find out what the request was even for). **What problems is Aspect Workforce solving and how is that benefiting you?** Optimal staffing, budgeting and forecasting; abiltiy for agents to self-serve; **Official Response from Amy Cornelius:** > Thank you for taking the time to provide a 4.5 star review on Aspect Workforce Management! We are happy to hear you are optimizing staffing, budgeting and forecasting in your organization using Aspect. I have forwarded all of your input on to our Product Management Team so that we can continue to improve our products and how we serve you. Amy Cornelius | Senior Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 21. Review for Aspect Workforce Management **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | Sr. WFM Analyst / Long Range Forecast & Planning, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Aspect Workforce?** The ease of use and intuitive interfaces in the core application are easy to learn and understand. There is a clear delineation and level of use that users can expect to see and experience a learning curve as they become more familiar with the software. The navigation is straightforward, and the basic principles of the software are easy to understand. **What do you dislike about Aspect Workforce?** The one dislike I have of the software is that the individual modules don't clearly identify what you can expect to find in each one, which means users have to memorize or know where to find every action they wish to complete in order to perform their tasks. **What problems is Aspect Workforce solving and how is that benefiting you?** We are using Aspect Workforce Management to streamline and optimize schedules, shift bids, schedule striping, and real time management in order to manage multiple contact centers and almost 3000 associates. ### 22. Changed View **Rating:** 4.0/5.0 stars **Reviewed by:** Erin K. | WFM Scheduler , Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Aspect Workforce?** Aspect consolidates workforce planning tools into one place, I like that I'm able to do my work in one platform; forecasting scheduling. **What do you dislike about Aspect Workforce?** The training information on the application is not very helpful. I wish I would have known more about the help functions before attending ACE this year and I wish there was a blog or easy to reach location on training material that I could use as an admin, the user could use, and supportive roles could use. **Recommendations to others considering Aspect Workforce:** Build a strong relationship with your BAC and know who to reach out to at Aspect. **What problems is Aspect Workforce solving and how is that benefiting you?** As a scheduler for internal customer its important for me to provide a holistic recommendation on scheduling. I can do this easily in the application. ### 23. Aspect Workforce Management is a great tool to manage your Contact Center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Aspect Workforce?** WFO - Workforce Optimization is a great tool to use. It is web based and easy to roll out to your team. Using the WFM is great as well very detailed and thorough. **What do you dislike about Aspect Workforce?** Set up is the most difficult part. A lot of preparation is needed, but it is worth it. Once that is complete it works great. **Recommendations to others considering Aspect Workforce:** Getting Aspect Workforce Management will be a great decision in the right direction. **What problems is Aspect Workforce solving and how is that benefiting you?** Forecasting and staffing accurately. Everyone knows the performance of the contact center with the reporting tools in WFO. **Official Response from Amy Cornelius:** > Thank you for taking the time to review Aspect Workforce Management and for the 4-star review! We are glad that you had an easy roll out and the tool is helping you forecast and staff accurately. We will forward all of your feedback to our internal teams so that we can continually improve our solutions. Amy Cornelius | Senior Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 24. Awesome Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony C. | Analyst, Applications & Technology Support, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Aspect Workforce?** I like the flexibility and ease of use Aspect Workforce Management allows. It is a very straight forward system. **What do you dislike about Aspect Workforce?** Sometimes the configuration constraints of AWM are a bit cumbersome. It has great flexibility within the parameters set but sometimes I would like to step outside of those boundaries and perform other tasks that are not allowed. **Recommendations to others considering Aspect Workforce:** Great tool to work with! **What problems is Aspect Workforce solving and how is that benefiting you?** As an Analyst for JetBlue, We use AWM for everything from scheduling to team member management. One benefit is it provides the ability for housing all of the information in one central location. **Official Response from Amy Cornelius:** > Anthony, Thank you for taking the time to review Aspect Workforce Management and for the 4-star review! We are glad that you like the flexibility and ease of use, and will share your feedback on the constraints of AWM. We will forward all of your comments to our internal teams so that we can continually improve our solutions. Amy Cornelius | Senior Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 25. Optimize Your Call Center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Aspect Workforce?** The ability to make effective intra-day decisions including live OT and voluntary unpaid time off. The ability to quickly optimize breaks, lunches, and other off-phone activities as business needs change. **What do you dislike about Aspect Workforce?** One feature that would be nice for the purposes of monitoring my real-time team's performance would be some tracking of acknowledging and responding to RTA alerts. If RTA could linked into Skype or Teams to provide template messages to agents for alerts that would be great as well. **Recommendations to others considering Aspect Workforce:** If you looking for an all in one solution NICE and Aspect are the two main options in the marketplace but Aspect is much easier to use on a daily basis. **What problems is Aspect Workforce solving and how is that benefiting you?** Improved staffing requirements and scheduling which has greatly improved our occupancy and helped reduce the overall FTE count required to meet business needs. ### 26. Not much flexibility but a good product **Rating:** 2.5/5.0 stars **Reviewed by:** Jamie B. | WFM Planner, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Aspect Workforce?** We have had some difficulties with communication with aspect, 18 months into our contract. We often need help or some guidance to support our business needs. It’s sometimes difficult to be a happy customer when aspect can be quite rigid with the support. Regardless of this the product itself is good and Aspect seem on board with feedback and generally seem to do what they can to highlight difficult areas. **What do you dislike about Aspect Workforce?** I have touched on it in my previous answer but the support structure is very rigid. **What problems is Aspect Workforce solving and how is that benefiting you?** We are now able to reliably track the time we need to spend on a number of activities we do. We are also able to manage our agents better with WFM and how they are using their time. It’s provided some great insights and ignited some good conversations **Official Response from Shelley Hofman:** > Thank you for your candid feedback on Aspect Workforce Management. We are glad to hear that you can reliably track and better manage your agents. We appreciate your input on support and are sorry to hear that you haven't been satisfied. We'll send your feedback on to your account team who will reach out to follow up. -Shelley Hofman | Marketing Operations | shelley.hofman@aspect.com ### 27. Unique User experience **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos C. | Automation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Aspect Workforce?** Aspect has a lot of cool features like WFO that make the schedulers jobs easier. **What do you dislike about Aspect Workforce?** I believe that the only thing I dislike is the way some data is exported **What problems is Aspect Workforce solving and how is that benefiting you?** Scheduling, RTA, Reporting ### 28. Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Aspect Workforce?** The navigational ease through out the system. Everything link together nicely. **What do you dislike about Aspect Workforce?** The ability not to be able to delete FG/SG and superstates once their is data associated to them. **Recommendations to others considering Aspect Workforce:** Keep track of everything that is added to the tool as everything link together. **What problems is Aspect Workforce solving and how is that benefiting you?** We just merged with another company. The system allows us to see staffing levels as an entire company without any issues. We are now able to forecast and schedule all sites together. ### 29. Options on options! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Aspect Workforce?** I love the ability to customize all of my forecasting parameters and create scenario after scenario for changing business needs. The adherence and RTA are both great for my real time analysts. **What do you dislike about Aspect Workforce?** Long and difficult implementation process. Professional services was expensive and I didn't feel that we got the most out of it. **Recommendations to others considering Aspect Workforce:** Do your research about the product and make sure you have developers ready and willing to assist with implementation. **What problems is Aspect Workforce solving and how is that benefiting you?** Forecast accuracy was a huge problem that has been completely solved with Aspect WFM. We have gone from a +/-25% to +/-3%. We have also been able to solve agent tracking and scheduling entirely. ### 30. Best In Class WFM Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Aspect Workforce?** Best forecasting and Scheduling system in the market today. The end user interface is solid and Aspect has made vast improvements on this end in the last 5 years. Back office/Chat forecasting tool is superior to all competitors. **What do you dislike about Aspect Workforce?** Support isn't what it used to be. Seldom is there a first call resolution when you call their help desk. Also long range forecasting/capacity planning is lacking. **Recommendations to others considering Aspect Workforce:** Make sure your company invests in the subscription service for training. **What problems is Aspect Workforce solving and how is that benefiting you?** Staffing and Forecasting for multiple BPO's and internal sites. We have recently integrated all of our outsourcing partners on to our platform. **Official Response from Amy Cornelius:** > Thank you for taking the time to provide a 4-star review on Aspect Workforce Management. We love hearing that you consider our solution the best forecasting and scheduling system in the market today. We also appreciate your feedback on Support. I have forwarded all of your input on to our Product Management Team so that we can continue to improve our products and how we serve you. Amy Cornelius | Senior Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 31. Awesome Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2018 **What do you like best about Aspect Workforce?** I like the flexibility and ease of use AWM allows. It is a very straight forward system. I definitely like the UI. **What do you dislike about Aspect Workforce?** Sometimes the configuration constraints of AWM are a bit cumbersome. It has great flexibility within the parameters set but sometimes I would like to step outside of those boundaries and perform other tasks that are not allowed. **Recommendations to others considering Aspect Workforce:** Great tool to work with! **What problems is Aspect Workforce solving and how is that benefiting you?** As an Analyst for JetBlue, We use AWM for everything from scheduling to team member management. One benefit is it provides the ability for housing all of the information in one central location. **Official Response from Shelley Hofman:** > Thank you for taking the time to review Aspect Workforce Management and for the 3.5-star review! We are glad that you like the flexibility and ease of use, and appreciate your feedback on the configuration constraints. We will forward all of your feedback to our internal teams so that we can continually improve our solutions. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 32. Aspect Workforce Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Aspect Workforce?** I like the ability to auto-run reports and query database to build custom reporting. I am generally able to get what I need in terms of reporting and analytics. **What do you dislike about Aspect Workforce?** I would like to see a more functional automated forecasting process and a more robust shift creation tool. We have had more accurate forecasts and are able to create more diverse schedules doing it manually outside of the tool which is cumbersome. **Recommendations to others considering Aspect Workforce:** Aspect does a great job. I would recommend avoiding customization where possible since that can add future complexity. **What problems is Aspect Workforce solving and how is that benefiting you?** Schedule management. Time off and OT automation. ### 33. Works great but... **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Aspect Workforce?** I love how it’s simple and easy to use. I love the layout of the website. **What do you dislike about Aspect Workforce?** Something that needs to be worked on aspect is when you summit vto it takes forever to get approved. I’m not sure if it’s the program. **What problems is Aspect Workforce solving and how is that benefiting you?** Aspect allows employees to feel comfortable in their work Environment. For example if I want to add overtime in a typical job I would have to sign up and wait about 1-2 days for my manager to approve it, but with having aspect at my job i can Simply add overtime myself and in seconds it will get approved! Means more money in my pocket! And who doesn’t love that! ### 34. A user friendly interface with flexibility to suit your business needs **Rating:** 4.5/5.0 stars **Reviewed by:** Aled Gardner G. | Senior Planning Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Aspect Workforce?** I personally like the encompassing employee engagement and business needs can now be both served within the same platform, **What do you dislike about Aspect Workforce?** I find the forecasting can be a very tricky element to master. We do our initial forecast outside the system and our interval and daily splits within it. **What problems is Aspect Workforce solving and how is that benefiting you?** We've yet to realise the impact of adherence, however, we have already noticed a key swing in shifts that the system is producing that we never knew was a requirement. ### 35. Inspiring & Thought Provoking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Aspect Workforce?** Speaking to a few colleagues from different businesses it was reassuring to see that others had similar issues to ourselves but on a more inspiring approach some were way ahead and stated how much time they've got back from the system. **What do you dislike about Aspect Workforce?** Nothing really stood out as an issue. Due to the weather it was unfortunate I was unable to stay for the final seat swap to sit with others to understand how they use it for things like colleague engagement **Recommendations to others considering Aspect Workforce:** Take full usage of all the training available as it will just make it more difficult if you don't understand what the tool has to offer. We started as front office only and now trying to transition to backoffice is harder without the support/training **What problems is Aspect Workforce solving and how is that benefiting you?** Currently understanding gaps. However, after yesterday my next goal is to work with the senior managers to empwer colleagues more to start to manage their time effectively. ### 36. Great flexible tool to manage the workforce **Rating:** 4.5/5.0 stars **Reviewed by:** Sunny P. | Forecasting Analyst, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Aspect Workforce?** The level of detail and ability to configure as required for the organization. Set service level, operational hours, agent performance, historical data, shrinkage view etc is very helpful. It has the ability to have a parent-child relationship between contact types linked to agents that are skilled to handle them. It has routing sets (groups) that is configurable by single skilled or multi-skilled. Forecast and schedule integration and administration is easy. Features like tracking Multi channel performance, shrinkage analysis and setting staffing tolerances is very helpful for large contact centers. **What do you dislike about Aspect Workforce?** Ability to access data apart from the scheduled reports section. Reporting from the tool is not compatible or up-to-date with the existing enterprise data architecture. Standard APIs not readily available. Agent schedule integration and connectivity to a scheduling software is not standard. UI is outdated and has latency issues despite being a cloud system. **Recommendations to others considering Aspect Workforce:** Easy to use, flexible workforce management tool for large and multi-skilled contact centers. Make sure your company's data infrastructure can easily integrate with the system for reporting and data needs. **What problems is Aspect Workforce solving and how is that benefiting you?** Problems such as intraday and long term staffing requirement. ### 37. Aspect WFM needs to catch it's technology up with competitors **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Aspect Workforce?** Ease of use for forecasting call volumes for single skill teams. **What do you dislike about Aspect Workforce?** Forecasting back office work is far too manual and tedious. it's faster and more efficient to forecast back office work in Excel. **Recommendations to others considering Aspect Workforce:** Prioritize your needs and make sure the application you choose meets most of them. **What problems is Aspect Workforce solving and how is that benefiting you?** Helping clients correctly staff their teams. ### 38. My experience is good. I do understand I am using an outdated version but gets the job done. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Aspect Workforce?** I love the forecast wizard and the official schedule worksheets. **What do you dislike about Aspect Workforce?** I dislike that the numbers or factors are not really defined. Have to remember some spots are in reference to a percentage and others is a factor. **What problems is Aspect Workforce solving and how is that benefiting you?** Staffing, Scheduling and Budgeting problems. ### 39. Robust Tool well Supported **Rating:** 3.5/5.0 stars **Reviewed by:** Dwayne S. | Business Analyst, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Aspect Workforce?** Quite honestly - I most like the 'Help' functionality. From anywhere and in any tab, or sub menu, you can find specific help to that section or topic or entry. the 'Help' then allows you to drill down to your specific concern, or point of confusion. I found myself not only learning more about the product but more about workforce and call center mechanics as well. **What do you dislike about Aspect Workforce?** With smaller lines of business, small data, can sometimes generate some questionable data points. **Recommendations to others considering Aspect Workforce:** Read the whitepapers - I found them very helpful. If possible ask sales representative if you can reach out to support to see how effective they can be. Talk to others who have used the product. ensure one person from your company attends the Aspect Conferences. **What problems is Aspect Workforce solving and how is that benefiting you?** Rank and preference / performance based rank and preference scheduling. Love the flexibility the 'Multi' preference sets can allow. ### 40. Effective for what it does, highly configurable. **Rating:** 4.0/5.0 stars **Reviewed by:** Tom W. | Forecast Analyst / Workforce, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** Enjoy the ability to manipulate stats as it pertains to the call center. Next day stats are important. Intraday enjoys real time stats. It's the primary way the callcenter checks on who is where they should be. Shift bids works flawlessly. There are many ways for a client to configure their operation. **What do you dislike about Aspect Workforce?** We don't have a live data-feed for all of our clients that we serve, but that is more to the point of the clients we support. We are hoping to get one in 2019. **Recommendations to others considering Aspect Workforce:** Highly recommend the software. It is a well-rounded suite of tools. **What problems is Aspect Workforce solving and how is that benefiting you?** Readily available to have next day reports. Improves decision making, hands-down. ### 41. I've been using Aspect Workforce Management for 12 years **Rating:** 3.5/5.0 stars **Reviewed by:** Betsey L. | Workforce Consultant, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** What I like best is that after you get used to the interface and the way all the parts work as a whole, it all makes sense. I really like the way the upgrades look and feel, in line with changing technology. **What do you dislike about Aspect Workforce?** I dislike that in more complex routing configurations, it's not always easy to know what configuration settings to use and what they will do. The Help menu has always been a challenge for me. It needs more real life examples and sometimes it feels like a big circle. **What problems is Aspect Workforce solving and how is that benefiting you?** Our complex routing configuration staffing analysis has helped us to understand future staffing needs to a greater extent. **Official Response from Shelley Hofman:** > Betsey, thank you for taking the time to review Aspect Workforce Management. We love hearing from long-time customers! We are pleased to hear that it's helping you to manage your staffing needs, and appreciate your feedback on the complex routing and help menus. Your input will be forwarded to our product team so that we can continually improve our solutions. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com ### 42. Better than anything I've used before **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Aspect Workforce?** Great reporting functions - you can run a report on anything from superstate hours and holiday balances remaining, to an employee check-in summary, which makes running a register of attendees for real time management much easier. **What do you dislike about Aspect Workforce?** Thereis nothing about Aspect Workforce Management that I don't like. **Recommendations to others considering Aspect Workforce:** Great product, easy to use, many fantastic features, and very customisable to your company's requirements. **What problems is Aspect Workforce solving and how is that benefiting you?** Holiday reporting and addition is super fast - it's very easy to run a report that tells you exactly how many hours entitlement a colleague has used or has remaining, and to be able to add additional hours if they are earned. ### 43. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Aspect Workforce?** Easily allows me to troubleshoot and problem solve any service anomalies. **What do you dislike about Aspect Workforce?** I often times have trouble exporting. It will allow me to go through the motions however not actually export it. **What problems is Aspect Workforce solving and how is that benefiting you?** Quantity of VTO given each day for each business unit. We are steadily increasing each day. ### 44. WFO User Group **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen G. | Mr Stephen Goodwin, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Aspect Workforce?** Seeing what the future hold and sharing best practice with other users **What do you dislike about Aspect Workforce?** Nothing !! It was the first time i have attended the user group and would recommend any other users to go along to the next session **Recommendations to others considering Aspect Workforce:** Easy to use **What problems is Aspect Workforce solving and how is that benefiting you?** Automation is the way forward and we need to look at our current processes to see if we can work more smartly ### 45. I've been using Aspect Workforce Management since February 2004. **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | Workforce Management Coordinator, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Aspect Workforce?** The improvements that have been implemented over the years with the various versions. As an Administrator I think the system is very well built, easy to explain. **What do you dislike about Aspect Workforce?** The only place that you can copy a group of agents is inside the Employee Data Center. Once the agents are copied, they can then be pasted in the Inter-Day Time Line, Official Schedule Editor, etc. I would like to see the ability to copy agents from outside the Employee Data Center. Also, I wish there was the ability to build new reports from scratch. **Recommendations to others considering Aspect Workforce:** Give your sales person lots of "what if" scenarios so they can wow you with what they can provide. **What problems is Aspect Workforce solving and how is that benefiting you?** Forecasting, managing Real Time schedule changes for chat, email, back office, client facing, sales, client support inbound and outbound, and Client Retention for North America, Europe, Panama, and the Philippines. **Official Response from Shelley Hofman:** > David, thank you for taking the time to review Aspect Workforce Management and for the high ratings! We love hearing from long time customers and truly appreciate your feedback. We will forward all of your detailed input to our product team to review. Thanks again! ### 46. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Aspect Workforce?** The ease of use for the end users. This product makes planning and optimization easy. **What do you dislike about Aspect Workforce?** The help functions aren't always clear when searching for topics that are in question. **Recommendations to others considering Aspect Workforce:** Updates to the help menu for better options. **What problems is Aspect Workforce solving and how is that benefiting you?** We have achieved better scheduling and employee capture with Aspect. ### 47. Using Aspect for a Chat and Email environment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2019 **What do you like best about Aspect Workforce?** Powerful tools for forecasting and scheduling, intelligent monitoring. **What do you dislike about Aspect Workforce?** WFM interface looks antiquated and could use an update, terminology is sometimes hard to parse **What problems is Aspect Workforce solving and how is that benefiting you?** Aspect workforce management allows me to easily schedule for our small workforce based on forecasts we upload manually. **Official Response from Amy Cornelius:** > Thank you for taking the time to review Aspect Workforce Management and for the 4.5-star review! We are glad that you like the tools for forecasting and scheduling, and we appreciate your feedback on the interface. We will forward all of your comments to our internal teams so that we can continually improve our solutions. Amy Cornelius | Senior Marketing Manager | Aspect Software | amy.cornelius@aspect.com ### 48. Excelence **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Carlos D. | Real Time Analyst, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Aspect Workforce?** The way that the too make our work easier, is great to know that we can make a lot of tasks in a short period of time. **What do you dislike about Aspect Workforce?** the only thing that I can say I dislike is the fact that the tool closes after a few minutes of no use **Recommendations to others considering Aspect Workforce:** Definitely is the best product I've use so far **What problems is Aspect Workforce solving and how is that benefiting you?** run scenarios to create projections to the client and give the idea of what we need in regards of the business needed ### 49. Exellent application! **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas C. | Reporting and Automation Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Aspect Workforce?** The reporting section is one of the best, the exporting options and auto-runs are very helpful we automatize the excel reports **What do you dislike about Aspect Workforce?** Maybe add a section to customize reports easily and save them. **Recommendations to others considering Aspect Workforce:** This is one of the best applications you will find on the market, easy to use and user friendly. **What problems is Aspect Workforce solving and how is that benefiting you?** The scheduling and forecasting for several clients, we are showing all the necessary information for operations in order to take the best paths to solve the issues ### 50. A solid and well rounded WFM application that is user friendly and delivers benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Aspect Workforce?** The core functionality around capturing and understanding the business through segments and group assignments. There is a large degree of flexibility in being able to configure and shape the application to ensure that all areas are fully represented and understood. WFO interface now a lot better and more appealing to front line employees **What do you dislike about Aspect Workforce?** There are areas where it doesn't recognise the concept of "teams" well - i.e. in planning and optimising for blocks of teams, so that events/meetings are taken together. Although it is more efficient to schedule at an individual level - in very large contact centres it is viable to schedule in teams instead **What problems is Aspect Workforce solving and how is that benefiting you?** Full understanding of shrinkages from gross and driving and improving agent schedule compliance ## Aspect Workforce Discussions - [Where is the best place to retrive training docs?](https://www.g2.com/discussions/13841-where-is-the-best-place-to-retrive-training-docs) - 1 comment, 1 upvote - [What factors affect the FTE calculation? How the shrinkage module impact that calculation ?](https://www.g2.com/discussions/13800-what-factors-affect-the-fte-calculation-how-the-shrinkage-module-impact-that-calculation) - 1 comment, 1 upvote - [What does aspect software do?](https://www.g2.com/discussions/what-does-aspect-software-do) - 1 comment - [View Aspect Workforce pricing details and edition comparison](https://www.g2.com/products/aspect-workforce/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+14%3A43%3A12+-0500&secure%5Bsession_id%5D=12f5f06e-028a-42a1-bf8e-65b85809b183&secure%5Btoken%5D=f40dd217bba14046fc824047180006e95ebeefc75d69af8638789d7496fa90b5&format=llm_user) ## Aspect Workforce Integrations - [Avaya IP Office](https://www.g2.com/products/avaya-ip-office/reviews) - [Cisco Packet Tracer](https://www.g2.com/products/cisco-packet-tracer/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) ## Aspect Workforce Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration - Machine Learning** - Integration **Monitoring** - Interactions - Web & Application Usage - Mobile App Usage - Screenshots - Web Blocking **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Learning - Machine Learning** - Training Data - Actionable Insights - Algorithm **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Performance** - Integrations - Compliance **Feedback** - Archives **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Aspect Workforce Alternatives - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (423 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews)