Aspect Workforce Features

Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

Enables users to view and transact business with the same content in multiple languages and currencies.

Grant access to select data, features, objects, etc. based on the users, user role, and groups.

Is consistently available (uptime) and allows users to complete tasks reliably.

Is accessible from a mobile device and by users on the go.

Provides analytics tools that reveal important business metrics and track progress.

Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Predict the number and types of employees necessary to meet anticipated demand to control labor costs.

Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features.

Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform.

Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Identify high performing employees with potential to be promoted with minimal development.

Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management.

Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times.

Managers and employees can create or claim available work shifts and receive notifications on their mobile device.

Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests.

Based on 49 Aspect Workforce reviews and verified by the G2 Product R&D team. Offers complete visibility into agent availability to efficiently create and manage schedules.

Based on 46 Aspect Workforce reviews and verified by the G2 Product R&D team. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Based on 49 Aspect Workforce reviews and verified by the G2 Product R&D team. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Based on 47 Aspect Workforce reviews and verified by the G2 Product R&D team. Allows agents to set their own preferences, request time off, and trade shifts.

Based on 38 Aspect Workforce reviews and verified by the G2 Product R&D team. Allows users to access the software using mobile devices.

Based on 48 Aspect Workforce reviews and verified by the G2 Product R&D team. Automates some or all operation related tasks

Based on 48 Aspect Workforce reviews and verified by the G2 Product R&D team. Monitors call volume and quality to evaluate agent performance.

Based on 47 Aspect Workforce reviews and verified by the G2 Product R&D team. Has a centralized dashboard for users to interact with.

Based on 48 Aspect Workforce reviews and verified by the G2 Product R&D team. Forecasts scheduling needs based on historical data.

Based on 49 Aspect Workforce reviews and verified by the G2 Product R&D team. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.