[ Aspect ... Reviews ](https://www.g2.com/products/aspect-workforce/reviews) [ Aspect ... Reviews ](https://www.g2.com/products/aspect-workforce/reviews) # Aspect Workforce Features ##### ## Platform (8) Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Mobility Is accessible from a mobile device and by users on the go. Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Show More ##### ## Workforce Management Platform Features (10) Labor Forecasting Predict the number and types of employees necessary to meet anticipated demand to control labor costs. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Time & Attendance Tracking Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features. Absence & Leave Management Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Succession Planning Identify high performing employees with potential to be promoted with minimal development. Workforce Analytics Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. Self-Service Capabilities Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. Mobile Shift Scheduling Managers and employees can create or claim available work shifts and receive notifications on their mobile device. Team Communication Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests. Show More ##### ## Monitoring (5) Interactions Monitors interactions with customers and/or co-workers. Web & Application Usage Tracks usage across websites and desktop applications to provide visibility into user activity. Mobile App Usage Monitors mobile app usage. Screenshots Allows administrators to take screenshots of various devices at any time. Web Blocking Blocks websites deemed irrelevant or unproductive to company goals. Show More ##### ## Activity Monitoring - Employee Monitoring (4) Calls Logs phone calls, ensuring subject matter is relevant to company goals. Email Activity Tracking Captures email activity and metadata to provide visibility into communication patterns. Social Media Activity Tracking Tracks social media usage to provide insight into time spent across platforms. Live Chat Logs live chat conversations, ensuring subject matter is relevant to company goals. Show More ##### ## Feedback (1) Archives Archives reports and logs for later reference. Show More ##### ## Quality Assurance (3) Evaluation Provides tools for evaluating customer interactions Calibration Offers features for maintaining fair and consistent scoring Reports Generates quality and performance reports Show More ##### ## Engagement (3) Feedback Tools for providing personalized feedback and coaching sessions Dashboards Provides a centralized dashboard for agents to view their scores and feedback Training Tools for educating and training agents Show More ##### ## Performance (2) Integrations Integrates with other customer service or CRM software Compliance Helps ensure customer privacy and data protection Show More ##### ## Workforce Management (5) Agent Availability Offers complete visibility into agent availability to efficiently create and manage schedules. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Agent Self-Service Allows agents to set their own preferences, request time off, and trade shifts. Mobile Access Allows users to access the software using mobile devices. Show More ##### ## Administration (5) Automation Automates some or all operation related tasks Performance Analysis Monitors call volume and quality to evaluate agent performance. Dashboards Has a centralized dashboard for users to interact with. Forecasting Forecasts scheduling needs based on historical data. Intraday Management Tracks agent workloads throughout the day and helps supervisors allocate resources as needed. Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Image-to-Text Converts images into a textual description, identifying key elements. Show More ##### ## Productivity Analytics - Employee Monitoring (4) Project Tracks productivity by task or project to analyze efficiency. Hours Identify most and least productive hours for individual or multiple workers. Intelligence Analyzes key metrics to identify root causes of productivity blockers or enhancers. Burnout Indicators Identifies patterns such as disengagement or irregular activity that may indicate burnout risk. Show More ##### ## Integration - Machine Learning (1) Integration Supports integration with multiple data sources for seamless data input. Show More ##### ## Learning - Machine Learning (3) Training Data Enhances output accuracy and speed through efficient ingestion and processing of training data. Actionable Insights Generates actionable insights by applying learned patterns to key issues. Algorithm Continuously improves and adapts to new data using specified algorithms. Show More ## Top-Rated Alternatives [ ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") Calabrio ONE 4.5/5 (385) ](https://www.g2.com/products/calabrio-one/reviews) [ ![NiCE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NiCE CXone") NiCE CXone 4.3/5 (1,605) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5 (1,461) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/aspect-workforce/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Labor Forecasting](/glossary/labor-forecasting) Labor forecasting is the process of predicting future labor needs. Learn more about forecasting staffing needs, different prediction methods, and how to implement a unique strategy. [Shift Scheduling](/glossary/shift-scheduling) Shift scheduling is the process of creating work schedules to support company needs and employee satisfaction. Learn more about shift scheduling and how to create a successful process. Aspect Workforce Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") Calabrio ONE 4.5/5 (394) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-calabrio-one) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5 (1,731) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_03112d7e563d0e5a8dbc6e294ce6c19f/verint-workforce-management.png "Product Avatar Image") Verint Workforce Management 4.2/5 (178) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### Categories on G2 [ Workforce Management ](https://www.g2.com/categories/workforce-management)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce) [ Machine Learning ](https://www.g2.com/categories/machine-learning)[ Employee Monitoring ](https://www.g2.com/categories/employee-monitoring-software) Show More ##### Explore More [ What's the top demo automation app for tech startups ](https://www.g2.com/discussions/what-s-the-top-demo-automation-app-for-tech-startups)[ Ideal relational database for fast-growing businesses ](https://www.g2.com/discussions/what-is-the-ideal-relational-database-for-fast-growing-businesses)[ Top tools for creating rolling financial forecasts ](https://www.g2.com/discussions/top-tools-for-creating-rolling-financial-forecasts) [ Best contact center solution for a growing business ](https://www.g2.com/discussions/what-s-the-best-contact-center-solution-for-a-growing-business)[ What specific industry compliance standards (e.g., ISO 27001, SOC 2, HIPAA, GDPR, FedRAMP) does JumpCloud MDM adhere to and provide certifications for? ](https://www.g2.com/discussions/what-specific-industry-compliance-standards-e-g-iso-27001-soc-2-hipaa-gdpr-fedramp-does-jumpcloud-mdm-adhere-to-and-provide-certifications-for)[ Pros and Cons Details ](https://www.g2.com/products/aspect-workforce/reviews?qs=pros-and-cons) Show More [ What's the top demo automation app for tech startups ](https://www.g2.com/discussions/what-s-the-top-demo-automation-app-for-tech-startups)[ Ideal relational database for fast-growing businesses ](https://www.g2.com/discussions/what-is-the-ideal-relational-database-for-fast-growing-businesses)[ Top tools for creating rolling financial forecasts ](https://www.g2.com/discussions/top-tools-for-creating-rolling-financial-forecasts) [ Best contact center solution for a growing business ](https://www.g2.com/discussions/what-s-the-best-contact-center-solution-for-a-growing-business)[ What specific industry compliance standards (e.g., ISO 27001, SOC 2, HIPAA, GDPR, FedRAMP) does JumpCloud MDM adhere to and provide certifications for? ](https://www.g2.com/discussions/what-specific-industry-compliance-standards-e-g-iso-27001-soc-2-hipaa-gdpr-fedramp-does-jumpcloud-mdm-adhere-to-and-provide-certifications-for)[ Pros and Cons Details ](https://www.g2.com/products/aspect-workforce/reviews?qs=pros-and-cons)