Aspect Unified IP Contact Center Reviews & Product Details

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.

Seller

Alvaria, Inc.

Discussions

Aspect Unified IP Contact Center Community

Overview by

Mark Vrabel

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 19 real user reviews.

Implementation Time

4 months

Aspect Unified IP Contact Center Integrations

(1)

Integration information sourced from real user reviews.

Aspect Unified IP Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Aspect Unified IP Contact Center, and what problem is it built to solve?

Aspect Unified IP Contact Center is used to manage inbound and outbound contact center work. Teams use it for call routing, IVR flows, outbound campaigns, and automated dialing.

What company sizes is Aspect Unified IP Contact Center designed for?

Aspect Unified IP Contact Center is designed for organizations with 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, and more than 10,000 employees.

201–500 employees
501–1,000 employees
1,001–5,000 employees
5,001–10,000 employees
More than 10,000 employees

Which industries is Aspect Unified IP Contact Center built to serve?

Aspect Unified IP Contact Center is built to serve 30 industries:

Accounting
Automotive
Banking
Computer Software
Construction
Consumer Services
E-Learning
Facilities Services
Farming
Financial Services
Food & Beverages
Government Administration
Hospitality
Hospital & Health Care
Industrial Automation
Insurance
Legal Services
Logistics and Supply Chain
Management Consulting
Marketing and Advertising
Mechanical or Industrial Engineering
Media Production
Non-Profit Organization Management
Oil & Energy
Pharmaceuticals
Real Estate
Retail
Telecommunications
Transportation/Trucking/Railroad
Utilities

Does Aspect Unified IP Contact Center offer an open API, and what does it integrate with?

Aspect Unified IP Contact Center offers an open API, letting teams connect their own systems and workflows. Its listed integration is Avaya Unified Communications.

What support options are available, and is live/human support included?

Support is available through email/help desk, phone, and chat, with 24/7 live-representative support.

What training resources are available to help teams get started?

Teams can get started with these training resources:

Videos
Webinars
Live online training
In-person training
Documentation

G2 reviews are authentic and verified.

Here's how.

Peter P.

Technology Comms - Specialist

Enterprise (> 1000 emp.)

Originally submitted 2/5/2018

"Aspect Unified IP"

4/5

What do you like best about Aspect Unified IP Contact Center?

The ability to merge job functions i.e. Inbound and Outbound dialing. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

New releases can sometimes be a bit buggy and some integration with our network can be hit and miss. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

Peter,

Thank you so much for taking time to review Aspect Unified IP and for giving us a 4 star rating! We are glad to hear that you like the ability to merge job functions for dialing and can alter your call flows with ease. And if you have any additional feedback you'd like to share on your experience with new releases, you can contact your Aspect Account Team or Aspect Support at https://aspect.force.com/community/Home. We greatly value your feedback and will forward it on to our internal teams.

-Shelley Hofman, Marketing Operations, Aspect, shelley.hofman@aspect.com

Joseph B.

VP Strategic Operations

Financial Services

Enterprise (> 1000 emp.)

12/7/2017

"Great Product That Consistently Meets Our Needs"

4/5

What do you like best about Aspect Unified IP Contact Center?

The data and the ability for our in-house Account Management system to connect, set exclusions, and write back metadata to each and every call, giving us very robust reporting and auditing capabilities. You can never have too much call data in this day and age. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

The upgrade cycles are too aggressive, putting considerable strain on larger companies with a lot of integration. It can suck up limited IT resources rather quickly. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/23/2018

"Aspect UIP Upgrades"

3.5/5

What do you like best about Aspect Unified IP Contact Center?

I like the scope and functionality of the application. It has a multi channel outbound capability that enables us to craft diverse campaign strategies. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

The application is very difficult to upgrade. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

Thank you for taking the time to review Aspect Unified IP. We are happy to hear that the solution helps you to craft diverse campaign strategies. We also appreciate your feedback on upgrading, and will forward your input on to our internal teams for review.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Verified User in Banking

Mid-Market (51-1000 emp.)

4/13/2018

"Very good experience, great architecture and tech"

5/5

What do you like best about Aspect Unified IP Contact Center?

The features UIP provides are pretty good. The way calls are handled, both inbound and outbound, is amazing. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Can't think of anything to dislike. So far, my experience has been great Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

Thank you for your review of Aspect Unified IP and your 5-star rating! We are thrilled to hear that you find the call handling "amazing!" We will make sure to forward your input on to our internal teams for review. Thank you again for taking the time to give us your feedback.

Shelley Hofman | Marketing Operations | Aspect Software

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/23/2018

"Unified IP"

2.5/5

What do you like best about Aspect Unified IP Contact Center?

Powerful customization options. Allowing scripting for custom business metadata. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Does not scale well and relies on manual clustering. Review collected by and hosted on G2.com.

Response from Shelley Hofman of Aspect Unified IP Contact...

Thank you for taking the time to review Aspect Unified IP. We are pleased to hear that you like the powerful customization options, and appreciate your feedback on the scalability. We will forward your input on to our internal teams for review so we can continue to improve our products.

Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

1/24/2018

"Slow"

4/5

What do you like best about Aspect Unified IP Contact Center?

Easy to use and understand. The program is programmed to start automatically. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Initial set up is tedious when switching computers and it’s slow. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

12/14/2017

"Great product with some room for improvement"

4/5

What do you like best about Aspect Unified IP Contact Center?

I enjoy using this program. Very user friendly and simplified as needed. Navigation is a breeze Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

I do wish it had a memory to remember a preference per user and not system Review collected by and hosted on G2.com.

David C.

Network Engineer

Financial Services

Mid-Market (51-1000 emp.)

5/9/2017

"Aspect Review"

5/5

What do you like best about Aspect Unified IP Contact Center?

Aspect is a great product, that completely exceeds our expectations. Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Lack of guide videos online. How to's on setting up different scenarios. Review collected by and hosted on G2.com.

Verified User in Media Production

Enterprise (> 1000 emp.)

5/7/2017

"Robust Tool for providing a customized experience"

4.5/5

What do you like best about Aspect Unified IP Contact Center?

Allows a wide range of flexibility for meeting our ever demanding contact center needs Review collected by and hosted on G2.com.

What do you dislike about Aspect Unified IP Contact Center?

Can be difficult to maintain, due to the large server footprint needed Review collected by and hosted on G2.com.

Recommendations to others considering Aspect Unified IP Contact Center:

Definitely research if a hosted or premise solution is best for you! Review collected by and hosted on G2.com.

What problems is Aspect Unified IP Contact Center solving and how is that benefiting you?

We utilize Unified IP to help our customers get to the best skilled agent to meet their needs, using skills based routing and complex overflow mechanisms when needed Review collected by and hosted on G2.com.