Link copied to clipboard # Aspect Unified IP Contact Center vs Avaya Contact Center Comparison - What are their main differences? Share [ Export ](/compare/aspect-unified-ip-contact-center/avaya-contact-center/export.csv) Aspect Unified IP Contact...Avaya Contact Center[+ Add Product](#) Pricing **Aspect Unified IP Contact Center** No pricing available **Avaya Contact Center** No pricing available **Pricing Insights** from reviews Perceived Cost **Aspect Unified IP Contact Center** Not enough reviews yet **Avaya Contact Center** $$$$$ Average Discount **Aspect Unified IP Contact Center** Not enough reviews yet **Avaya Contact Center** 15% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Aspect Unified IP Contact Center** 6 months Based on 100 responses **Avaya Contact Center** 6 months Based on 100 responses Return on Investment **Aspect Unified IP Contact Center** 6 months Based on 100 responses **Avaya Contact Center** 6 months Based on 100 responses ![Aspect Unified IP Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/177331f8ede74d25038e1d74966d67f9/aspect-unified-ip-contact-center.svg "Aspect Unified IP Contact Center") ![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Aspect Unified IP Contact Center** Not enough data **Avaya Contact Center** Calling Features (2) Analytics (1) Complexity (1) Customization Difficulty (1) Integrations **Aspect Unified IP Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_85f6d6a8afdb470138e8830cd6a93b03/avaya-unified-communications.jpg "Product Avatar Image") Avaya Unified Communications ](https://www.g2.com/products/avaya-unified-communications/reviews)[ View all ](https://www.g2.com/products/aspect-unified-ip-contact-center/integrations) **Avaya Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef8850c86703ce4400de24a1508b35b4/cresta.png "Product Avatar Image") Cresta ](https://www.g2.com/products/cresta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Product Avatar Image") Microsoft Dynamics 365 Customer Service ](https://www.g2.com/products/dynamics-365-customer-service/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8c3daf65d785cff1c07ec2cb7c4205a/elevenlabsio.png "Product Avatar Image") ElevenLabs ](https://www.g2.com/products/elevenlabsio/reviews)[ View all ](https://www.g2.com/products/avaya-contact-center/integrations) **Ratings** from reviews Meets Requirements **Aspect Unified IP Contact Center** **8.7** /10 Based on 13 responses **Avaya Contact Center** **8.7** /10 Based on 146 responses Ease of Use **Aspect Unified IP Contact Center** **7.9** /10 Based on 13 responses **Avaya Contact Center** **8.4** /10 Based on 146 responses Ease of Setup **Aspect Unified IP Contact Center** **6.9** /10 Based on 9 responses **Avaya Contact Center** **7.6** /10 Based on 49 responses Ease of Admin **Aspect Unified IP Contact Center** **7.8** /10 Based on 9 responses **Avaya Contact Center** **7.8** /10 Based on 39 responses Quality of Support **Aspect Unified IP Contact Center** **7.9** /10 Based on 12 responses **Avaya Contact Center** **8.2** /10 Based on 131 responses Has the product been a good partner in doing business? **Aspect Unified IP Contact Center** **8.5** /10 Based on 9 responses **Avaya Contact Center** **8.0** /10 Based on 38 responses Product Direction (% positive) **Aspect Unified IP Contact Center** **9.1** /10 Based on 13 responses **Avaya Contact Center** **7.4** /10 Based on 143 responses **Features** ratings from reviews Contact Center **9.0** /10 Based on 12 responses **8.6** /10 Based on 59 responses Contact Center Workforce Not enough data **8.2** /10 Based on 6 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 66.7% Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 66.7% Small-Business(50 or fewer emp.) 18.4% Mid-Market(51-1000 emp.) 35.2% Enterprise(\> 1000 emp.) 46.4% Small-Business(50 or fewer emp.) 18.4% Mid-Market(51-1000 emp.) 35.2% Enterprise(\> 1000 emp.) 46.4% **Reviewers' Industry** [![Aspect Unified IP Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/177331f8ede74d25038e1d74966d67f9/aspect-unified-ip-contact-center.svg "Aspect Unified IP Contact Center")](https://www.g2.com/products/aspect-unified-ip-contact-center/reviews) Aspect Unified IP Contact Center Financial Services 27.8% Banking 22.2% Consumer Services 11.1% Utilities 5.6% Telecommunications 5.6% Other 27.8% [![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center")](https://www.g2.com/products/avaya-contact-center/reviews) Avaya Contact Center Telecommunications 14.9% Information Technology and Services 10.7% Consumer Services 10.1% Insurance 9.5% Financial Services 4.8% Other 50.0% Alternatives **Aspect Unified IP Contact Center Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) **Avaya Contact Center Alternatives** ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ## Aspect Unified IP Contact... vs Avaya Contact Center FAQs Generated using AI Last updated: November 14, 2026 ### What is the difference between Aspect Unified IP Contact... vs Avaya Contact Center? Aspect Unified IP Contact... is more oriented toward outbound dialing and campaign control, while Avaya Contact Center has a slightly higher overall rating and broader recent evidence for multichannel contact handling. | Dimension | [Aspect Unified IP Contact...](https://www.g2.com/products/aspect-unified-ip-contact-center/reviews) | [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.3/5 (10+ reviews) | 4.1/5 (200+ reviews) | | Largest Segment | Enterprise | Enterprise | | Ease of Setup score | 6.9 | 7.6 | | Quality of Support score | 7.9 | 8.2 | | Top Reviewer-Cited Strength | In recent reviews, reviewers highlight outbound dialing, campaign management, and access to back-end data. | In recent reviews, reviewers highlight call routing, multichannel interaction management, and reporting. | ### How do the pricing models of Aspect Unified IP Contact... and Avaya Contact Center compare? Aspect Unified IP Contact... has the stronger value signal, with a Price/Cost satisfaction score higher than Avaya Contact Center's. ### What are the best alternatives to Aspect Unified IP Contact... and Avaya Contact Center? The top alternatives to Aspect Unified IP Contact... and Avaya Contact Center are NiCE CXone, Genesys Cloud CX, and Five9 Intelligent Cloud.... | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Aspect Unified IP Contact...](https://www.g2.com/products/aspect-unified-ip-contact-center/reviews) | 4.3/5 (10+ reviews) | Enterprise | — | Outbound dialing and campaign management. | | [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) | 4.1/5 (200+ reviews) | Enterprise | Recent reviewers cite high licensing and implementation costs, while others describe competitive value. | Call routing and multichannel interaction management. | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1.7k+ reviews) | Mid-Market | — | — | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1.5k+ reviews) | Mid-Market | — | — | | [Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.2/5 (600+ reviews) | Mid-Market | — | — | ### Which Contact Center features should I prioritize when comparing Aspect Unified IP Contact... and Avaya Contact Center? Prioritize call routing and voice, omnichannel coverage, outbound campaign controls, reporting and analytics, and implementation and administration. ### What are the pros and cons of Aspect Unified IP Contact... vs Avaya Contact Center? Aspect Unified IP Contact... stands out for outbound dialing and campaign flexibility; Avaya Contact Center stands out for call routing and centralized multichannel handling. - **Aspect Unified IP Contact... strengths:** Reviewers describe strong inbound and outbound call handling, predictive dialing, campaign management, customizable reporting, and access to back-end data. - **Aspect Unified IP Contact... trade-offs:** Reviewers note a dated interface, complex campaign and IVR setup, demanding upgrades, and a need to coordinate administration across multiple areas. - **Avaya Contact Center strengths:** Recent reviewers praise call routing, queue management, reporting, and organizing customer interactions across channels. - **Avaya Contact Center trade-offs:** Recent reviewers cite a dated interface, specialist-dependent configuration, integration complexity, and licensing or maintenance costs. ### Is Aspect Unified IP Contact... or Avaya Contact Center better for small businesses? Aspect Unified IP Contact... is the better small-business fit, as its reviewers explicitly describe it as suitable for small and medium-sized companies, while both products' largest reviewer segment is Enterprise. - **Aspect Unified IP Contact...:** Enterprise is the largest reviewer segment; a reviewer specifically describes the platform as very good for small and medium-sized companies and highlights reporting customization and campaign capabilities. - **Avaya Contact Center:** Enterprise is the largest reviewer segment; recent reviewers emphasize high-volume operations, while also citing configuration complexity and costs that can be difficult for smaller organizations. ### Which Contact Center platform has better integrations? Avaya Contact Center has the clearer integration signal, with reviewers describing connections to business systems and Microsoft Teams; Aspect Unified IP Contact... reviewers describe telephony and CRM integrations without a named integration count. - **Aspect Unified IP Contact...:** Reviewers cite SIP integration with different telephony systems and an integration with Microsoft Dynamics CRM. In recent reviews, reviewers also describe connecting to back-end data and other systems. - **Avaya Contact Center:** Microsoft Teams is the named integration in recent reviews. Reviewers also describe CRM and other business-system integrations, sometimes requiring middleware or custom work. ### How do Aspect Unified IP Contact... and Avaya Contact Center compare on customer support? Avaya Contact Center scores 8.2 on Quality of Support versus 7.9 for Aspect Unified IP Contact..., a 0.3-point advantage for Avaya. - **Aspect Unified IP Contact...:** Reviewers report mixed support experiences, including production support concerns and reliance on support for undocumented upgrade steps; other reviewers describe support as helpful. - **Avaya Contact Center:** Recent reviewers describe technical-team assistance during setup, alongside reports of slow or inconsistent responses. ### Which is easier to implement, Aspect Unified IP Contact... or Avaya Contact Center? Avaya Contact Center scores 7.6 on Ease of Setup versus 6.9 for Aspect Unified IP Contact..., a 0.7-point advantage for Avaya; Ease of Admin is tied at 7.8. - **Aspect Unified IP Contact...:** Reviewers describe straightforward implementation in one recent review, but others cite complex campaign and IVR design, tedious initial setup, and time-consuming coordination. - **Avaya Contact Center:** Recent reviewers describe straightforward setup, while others report complex configuration and deployments requiring technical assistance. ### Which product has better Voice? Voice is the focus feature across Aspect Unified IP Contact... and Avaya Contact Center reviews. - **Aspect Unified IP Contact...:** Reviewers praise inbound and outbound call handling, predictive dialing, and stable performance; one reviewer describes SIP integration with different telephony systems. - **Avaya Contact Center:** Calling Features are cited in fewer than 10 reviews, and Call Quality in fewer than 10. Recent reviewers praise call routing and clear voice quality, while others report occasional lag, disconnections, or audio degradation. ## Aspect Unified IP Contact Center vs Avaya Contact Center When assessing the two solutions, reviewers found Avaya Contact Center easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Aspect Unified IP Contact Center overall. - Aspect Unified IP Contact Center and Avaya Contact Center both meet the requirements of our reviewers at a comparable rate. - When comparing quality of ongoing product support, reviewers felt that Avaya Contact Center is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Aspect Unified IP Contact Center over Avaya Contact Center.