--- title: ArcGIS Survey123 Reviews meta_title: 'ArcGIS Survey123 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how ArcGIS Survey123 works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 64 scale: '5' date_modified: '2026-10-23' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

ArcGIS Survey123 Reviews & Product Details

Profile Status

This profile is currently managed by ArcGIS Survey123 but has limited features.

Are you part of the ArcGIS Survey123 team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

19 months

User Insights

Average based on 64 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

ArcGIS Survey123 Reviews (64)

Reviews

ArcGIS Survey123 Reviews (64)

4.3
64 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and streamlined setup of the software, highlighting its effectiveness for data collection across various devices. The ability to create customizable surveys and integrate seamlessly with ArcGIS enhances its appeal for many. However, some users note limitations with offline functionality and data export options.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Environmental Services
AE
Verified User in Environmental Services
Enterprise (> 1000 emp.)
"good for field"
3/5
What do you like best about ArcGIS Survey123?

helpful for standardizing and automating data entries Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

data export is a bit difficult as is it functionality offline. would also help to imporve the efficiancy of the online app builder. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"It is user friendly and very customizable!"
4/5
What do you like best about ArcGIS Survey123?

I love the ability to customize the forms to fit many needs. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

I dislike that webhooks currently do not connect to payment portals which limit the functionality for business uses for Survey123. Review collected by and hosted on G2.com.

Response from Ismael Chivite of ArcGIS Survey123

Hi! You can currently connect Survey123 to payment portals through the use of webhooks. I suggest you have a look at Integromat.com and Microsoft Flow, which are fully compatible with Survey123. Integromat and Microsoft Flow will help you connect your Survey123 data to payment systems such as WebPay, PayPal, Recurly or Stripe. If the particular payment portal you want to use is not compatible with Microsoft or Integromat, I suggest you communicate with your payment portal vendor to have it integrated with Microsoft Flow and Integromat. Thanks again for your review!

Verified User in Government Administration
AG
Verified User in Government Administration
Enterprise (> 1000 emp.)
"Lose the paper and see your data on a map!"
5/5
What do you like best about ArcGIS Survey123?

Simple to use but has the capability for complex forms. GREAT support staff at Esri who will gladly help you with any problems you have to get your survey up and running in no time. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Javascript is for beta use...can't use for public surveys Review collected by and hosted on G2.com.

ID
Ishwar D.
Sr GIS Specialist
Enterprise (> 1000 emp.)
"Nice"
4/5
What do you like best about ArcGIS Survey123?

Smartness, user friendly, easy to implement Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Update always has something missing from previous version Review collected by and hosted on G2.com.

Verified User in Utilities
CU
Verified User in Utilities
Enterprise (> 1000 emp.)
"Very Useful Tool"
5/5
What do you like best about ArcGIS Survey123?

Simple, easy to share with client field staff. Packages the data up nicely, has lots of options for creating survey questions and allowing for drop downs eliminates having too many different responses and typos. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Somewhat limited in configuration but overall a great tool Review collected by and hosted on G2.com.

Verified User in Political Organization
AP
Verified User in Political Organization
Enterprise (> 1000 emp.)
"efficient product to collect data"
5/5
What do you like best about ArcGIS Survey123?

it integrates with arcgis, also it is very user friendly and easy to customize or create surveys. i also like the fact that it can work on mobile devices Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

nothing until this point, i have nothing to negative to say Review collected by and hosted on G2.com.

Verified User in Utilities
EU
Verified User in Utilities
Enterprise (> 1000 emp.)
"Support for Enterprise"
2.5/5
What do you like best about ArcGIS Survey123?

Good for basic survey, nothing too difficult. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Newest features demonstrated at the UC are limited out of the box. ArcGIS Online, Office 365 or Gmail, Microsoft Flow for somethings but Integromat for smoother integration. Bottom line there isn't a cohesive solution for all users. Review collected by and hosted on G2.com.

Verified User in Government Relations
AG
Verified User in Government Relations
Mid-Market (51-1000 emp.)
"Overall positive review"
4.5/5
What do you like best about ArcGIS Survey123?

I appreciate the updates with new functionality I have been waiting for. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

I wish integration with Collector had a smoother transition from Survey123 and back to Collector. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Mid-Market (51-1000 emp.)
"It's been good but could be better"
2.5/5
What do you like best about ArcGIS Survey123?

Easy to build surveys. Able to deploy to the public. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Managing public users and analyzing data this is exported into multiple sheets and then needs to be joined in access. Review collected by and hosted on G2.com.

Verified User in Environmental Services
IE
Verified User in Environmental Services
Mid-Market (51-1000 emp.)
"Great for field operations"
4.5/5
What do you like best about ArcGIS Survey123?

Form centric approach eases transition from paper data collection methods. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Inbox performance can be slow and the limit can be reached and need to be managed. Review collected by and hosted on G2.com.

Questions about ArcGIS Survey123? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity 6 months ago

What is ArcGIS Survey123 used for?

GU
Guest User
•
Last activity 6 months ago

What's new in survey123?

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

19 months

Perceived Cost

$$$$$
ArcGIS Survey123 Comparisons
ArcGIS Survey123 Features
Survey Builder
Customizable Questions
Survey Distribution
Branding
Reporting & Analytics