# ArcGIS Survey123 vs Microsoft Forms Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Microsoft Forms excels in overall user satisfaction, reflected in its higher G2 Score of 73.92 compared to ArcGIS Survey123's score of 55.8. Users appreciate the software's intuitive design and wide range of features, making it a reliable choice for various business needs.
- **Users say** that ArcGIS Survey123 offers a streamlined setup process, which is particularly beneficial for those needing to integrate GIS data. Reviewers highlight the ease of selecting different question types and the platform's user-friendly interface, making it a strong option for specialized data collection.
- **Reviewers mention** that Microsoft Forms provides excellent flexibility, allowing users to create forms from scratch or utilize pre-made templates. This adaptability is praised by users who value customization for client feedback and internal evaluations, enhancing its usability across different scenarios.
- **According to verified reviews** , both products perform well in terms of ease of use, but Microsoft Forms slightly edges out with a score of 9.2 compared to ArcGIS Survey123's 9.1. Users appreciate the intuitive nature of Microsoft Forms, which simplifies the process of gathering opinions and feedback.
- **G2 reviewers report** that while ArcGIS Survey123 shines in its multimedia support and GIS integration, Microsoft Forms is noted for its robust reporting and analytics capabilities. Users find that Microsoft Forms effectively meets their needs for data analysis, making it a strong contender for businesses focused on feedback collection.
- **Users say** that both platforms have their strengths, but Microsoft Forms benefits from a larger user base and more recent reviews, with 424 total reviews compared to ArcGIS Survey123's 48. This larger volume of feedback suggests a more established presence in the market, providing potential buyers with greater confidence in its reliability.



| | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 65 | 469 | 
| **Largest Market Segment** | Mid-Market (44.6% of reviews) | Mid-Market (43.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ArcGIS Survey123

Pros:
- Ease of Use (5 reviews)
- Efficiency (4 reviews)

Cons:
- Complexity (4 reviews)
- Limited Customization (3 reviews)

### Microsoft Forms

Pros:
- Ease of Use (32 reviews)
- Ease of Creation (17 reviews)

Cons:
- Limited Customization (14 reviews)
- Missing Features (12 reviews)

---
## Ratings Comparison
| Rating | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
  | **Meets Requirements** | 8.6 (45 reviews) | 8.8 (388 reviews) | 
  | **Ease of Use** | 9.1 (46 reviews) | 9.2 (391 reviews) | 
  | **Ease of Setup** | 9.1 (35 reviews) | 9.3 (176 reviews) | 
  | **Ease of Admin** | 8.0 (28 reviews) | 9.1 (90 reviews) | 
  | **Quality of Support** | 8.7 (40 reviews) | 8.7 (316 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (28 reviews) | 8.8 (75 reviews) | 
  | **Product Direction (% positive)** | 9.7 (44 reviews) | 9.0 (372 reviews) | 

---
## Pricing

### ArcGIS Survey123

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Microsoft Forms

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Mobile Forms Automation

| Product | Score | Reviews |
|---|---|---|
| **ArcGIS Survey123** | N/A | N/A |
| **Microsoft Forms** | N/A | N/A |

#### Development Tools

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Drag-and-drop Form Builder** | Not enough data | Not enough data | 
| **API Builder** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Field Tools

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **OCR** | Not enough data | Not enough data | 
| **GPS & Time Stamps** | Not enough data | Not enough data | 
| **Barcode and Signature Capture** | Not enough data | Not enough data | 
| **Image and Video Capture** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 
| **Embedded Work Instructions** | Not enough data | Not enough data | 

#### Back Office Tools

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Report Formatting** | Not enough data | Not enough data | 
| **Roles and Permissions** | Not enough data | Not enough data | 
| **Analytics Dashboards** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **ArcGIS Survey123** | 8.9/10 | 17 |
| **Microsoft Forms** | 8.3/10 | 196 |

#### Survey Management

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Survey Builder** | 9.3 (12 reviews) | 9.1 (184 reviews) | 
| **Question Types** | 8.3 (11 reviews) | 8.8 (186 reviews) | 
| **Templates** | 8.1 (9 reviews) | 8.2 (176 reviews) | 
| **Survey Distribution** | 9.2 (10 reviews) | 8.7 (176 reviews) | 

#### Survey Customization

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Branching/Skip Logic** | 8.1 (9 reviews) | 8.3 (162 reviews) | 
| **Branding** | 8.3 (11 reviews) | 8.1 (156 reviews) | 
| **Multimedia Support** | 9.1 (9 reviews) | 7.8 (154 reviews) | 
| **Multilingual Surveys** | 9.0 (7 reviews) | 8.1 (136 reviews) | 

#### Survey Insights

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Reporting & Analytics** | 9.7 (10 reviews) | 8.6 (171 reviews) | 
| **BI Tools Integration** | 9.0 (8 reviews) | 8.2 (131 reviews) | 
| **Data Exporting** | 9.3 (9 reviews) | 8.9 (169 reviews) | 
| **Permissions** | 8.9 (9 reviews) | 8.8 (160 reviews) | 

#### Agentic AI - Survey

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.4 (34 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (34 reviews) | 
| **Decision Making** | Not enough data | 7.4 (34 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **ArcGIS Survey123** | N/A | N/A |
| **Microsoft Forms** | 8.3/10 | 147 |

#### Customization

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.5 (124 reviews) | 
| **Conditional Logic** | Not enough data | 8.4 (115 reviews) | 
| **Multi-page Forms** | Not enough data | 8.8 (113 reviews) | 
| **Design** | Not enough data | 8.2 (131 reviews) | 

#### Additional Functionality

| Feature | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.5 (108 reviews) | 
| **Offline Capability** | Not enough data | 7.3 (97 reviews) | 
| **Notifications** | Not enough data | 8.7 (117 reviews) | 
| **Payments** | Not enough data | 7.4 (79 reviews) | 
| **Mobile Forms** | Not enough data | 8.7 (115 reviews) | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to ArcGIS Survey123 (1):** [Mobile Forms Automation Software](https://www.g2.com/categories/mobile-forms-automation)

**Unique to Microsoft Forms (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | ArcGIS Survey123 | Microsoft Forms | 
|---|---|---|
| **Small-Business** | 25.0% | 19.3% | 
| **Mid-Market** | 44.6% | 43.7% | 
| **Enterprise** | 30.4% | 37.0% | 

### By Industry

#### ArcGIS Survey123

- **Environmental Services:** 13.7%
- **Government Administration:** 13.7%
- **Utilities:** 9.8%
- **Computer Software:** 5.9%
- **Public Safety:** 5.9%
- **Government Relations:** 3.9%
- **Higher Education:** 3.9%
- **Transportation/Trucking/Railroad:** 3.9%
- **Accounting:** 2.0%
- **Architecture & Planning:** 2.0%
- **Other:** 35.3%

#### Microsoft Forms

- **Information Technology and Services:** 16.7%
- **Education Management:** 7.6%
- **Higher Education:** 7.1%
- **Pharmaceuticals:** 6.0%
- **Computer Software:** 5.1%
- **Primary/Secondary Education:** 3.6%
- **Management Consulting:** 2.9%
- **Oil & Energy:** 2.9%
- **Automotive:** 2.9%
- **Hospital & Health Care:** 2.7%
- **Other:** 42.5%

---
## Alternatives

### Alternatives to ArcGIS Survey123

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews)
- [Fulcrum](https://www.g2.com/products/fulcrum/reviews) — 4.6/5 stars (248 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5122 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1136 reviews)

### Alternatives to Microsoft Forms

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5122 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Mentimeter](https://www.g2.com/products/mentimeter/reviews) — 4.7/5 stars (788 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)

---
## Top Discussions

### ArcGIS Survey123

- Title: [What is ArcGIS Survey123 used for?](https://www.g2.com/discussions/what-is-arcgis-survey123-used-for) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Survey123 is used across many industries and by companies of all sizes to create and share location-aware forms:
* Damage assessments
* Routine asset..."
- Title: [How much does survey123 cost?](https://www.g2.com/discussions/how-much-does-survey123-cost) — 2 comments *(includes official response)*
  > **Top comment:** "ArcGIS Survey123 is included with ArcGIS Online.
-Pricing for ArcGIS Online: https://www.esri.com/en-us/arcgis/products/arcgis-online/buy 
It also comes..."
- Title: [When will Survey123 have the capability for another user to edit the jpeg fields?](https://www.g2.com/discussions/13347-when-will-survey123-have-the-capability-for-another-user-to-edit-the-jpeg-fields) — 2 comments, 1 upvote
  > **Top comment:** "Hi Nina. Our September 2021 release of Survey123 includes the capability to view and add photos into existing records in the Survey123 field app inbox. Check..."
- Title: [There are many form solutions out there, what does make Survey123 unique?](https://www.g2.com/discussions/there-are-many-form-solutions-out-there-what-does-make-survey123-unique) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "What makes Survey123 unique is its ability to work with location data within your smart forms. Survey123 is specifically designed to help you build ..."
- Title: [Do people need an ArcGIS user to submit data with Survey123?](https://www.g2.com/discussions/do-people-need-an-arcgis-user-to-submit-data-with-survey123) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "No. Not necessarily. If you share your surveys publicly, anyone can submit data using the Survey123 web and mobile apps. An ArcGIS user is only needed if you..."

### Microsoft Forms

- Title: [Are there any version updates for this software?](https://www.g2.com/discussions/27069-are-there-any-version-updates-for-this-software) — 3 comments
  > **Top comment:** "latest version 1.23. 0.0"
- Title: [What is Microsoft Forms used for?](https://www.g2.com/discussions/what-is-microsoft-forms-used-for) — 2 comments
  > **Top comment:** "MS Forms can be used to get answers and opinions in the form of surveys from different individuals. 

There are several types of questions that can be..."
- Title: [Is Microsoft form free?](https://www.g2.com/discussions/is-microsoft-form-free) — 2 comments
  > **Top comment:** "No you have to pay for microsoft products"
- Title: [Is Microsoft Forms good?](https://www.g2.com/discussions/is-microsoft-forms-good) — 2 comments
  > **Top comment:** "Yes, it is great, both options creating survey and/or quizzes.. Using it in company a lot"
- Title: [Is it right?](https://www.g2.com/discussions/31869-is-it-right) — 2 comments, 1 upvote
  > **Top comment:** "Yes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/arcgis-survey123-vs-microsoft-forms)