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# ArcGIS Survey123 vs Microsoft Forms Comparison - What are their main differences?

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ArcGIS Survey123Microsoft Forms[+ Add Product](#)

Pricing

**ArcGIS Survey123**
Free Trial

No pricing available

**Microsoft Forms**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**ArcGIS Survey123**
3 months

Based on 12 responses

**Microsoft Forms**
1 monthFaster

Based on 7 responses

Return on Investment

**ArcGIS Survey123**
19 months

Based on 6 responses

**Microsoft Forms**
11 months8 months sooner

Based on 5 responses

Perceived Cost

**ArcGIS Survey123**
$$$$$

**Microsoft Forms**
$$$$$

Average Discount

**ArcGIS Survey123**
Not enough reviews yet

**Microsoft Forms**
13%

 ![ArcGIS Survey123](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_24c032ed27a51ab5494e151b719bb17c/arcgis-survey123.png "ArcGIS Survey123")

 ![Microsoft Forms](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13aba37ae908d9cf29a2452925257ccc/microsoft-forms.jpeg "Microsoft Forms")

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**Pros & Cons**
from reviews

**ArcGIS Survey123**
[
Ease of Use (5)
](https://www.g2.com/products/arcgis-survey123/reviews?filters%5Bsentiment_snippet%5D=1669594&qs=pros-and-cons#reviews)[
Efficiency (4)
](https://www.g2.com/products/arcgis-survey123/reviews?filters%5Bsentiment_snippet%5D=2454364&qs=pros-and-cons#reviews)[
Complexity (4)
](https://www.g2.com/products/arcgis-survey123/reviews?filters%5Bsentiment_snippet%5D=2320002&qs=pros-and-cons#reviews)[
Limited Customization (3)
](https://www.g2.com/products/arcgis-survey123/reviews?filters%5Bsentiment_snippet%5D=2320016&qs=pros-and-cons#reviews)

**Microsoft Forms**
[
Ease of Use (31)
](https://www.g2.com/products/microsoft-forms/reviews?filters%5Bsentiment_snippet%5D=1211341&qs=pros-and-cons#reviews)[
Ease of Creation (17)
](https://www.g2.com/products/microsoft-forms/reviews?filters%5Bsentiment_snippet%5D=1212015&qs=pros-and-cons#reviews)[
Limited Customization (14)
](https://www.g2.com/products/microsoft-forms/reviews?filters%5Bsentiment_snippet%5D=1211817&qs=pros-and-cons#reviews)[
Missing Features (12)
](https://www.g2.com/products/microsoft-forms/reviews?filters%5Bsentiment_snippet%5D=1211353&qs=pros-and-cons#reviews)

Integrations

**ArcGIS Survey123**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_07a308622193f886da508e9dd849b6dc/arcgis-online.png "Product Avatar Image")

ArcGIS Online

](https://www.g2.com/products/arcgis-online/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bf759656c2fc2418d024f021d5828442/esri-arcgis.png "Product Avatar Image")

Esri ArcGIS

](https://www.g2.com/products/esri-arcgis/reviews)[
View all
](https://www.g2.com/products/arcgis-survey123/integrations)

**Microsoft Forms**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image")

Microsoft Excel

](https://www.g2.com/products/microsoft-excel/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image")

Microsoft Power Automate

](https://www.g2.com/products/microsoft-power-automate/reviews)[
View all
](https://www.g2.com/products/microsoft-forms/integrations)

Screenshots

**ArcGIS Survey123**
 ![ArcGIS Survey123 screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111723/Survey123.jpg)

**Microsoft Forms**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**ArcGIS Survey123**

8.6

8.645

**Microsoft Forms**

8.8

8.8393

Ease of Use

**ArcGIS Survey123**

9.1

9.146

**Microsoft Forms**

9.2

9.2396

Ease of Setup

**ArcGIS Survey123**

9.1

9.135

**Microsoft Forms**

9.3

9.3182

Ease of Admin

**ArcGIS Survey123**

8.0

8.028

**Microsoft Forms**

9.1

9.191

Quality of Support

**ArcGIS Survey123**

8.7

8.740

**Microsoft Forms**

8.7

8.7319

Has the product been a good partner in doing business?

**ArcGIS Survey123**

8.6

8.628

**Microsoft Forms**

8.8

8.876

Product Direction (% positive)

**ArcGIS Survey123**

9.7

9.744

**Microsoft Forms**

8.9

8.9376

**Features**
ratings from reviews

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

8.9

17

8.3

199

Survey Management

Survey Builder

9.3(won by 0.2)

12

9.1

185

Customizable Questions

8.3

11

8.8(won by 0.5)

188

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Templates

8.1

9

8.3(won by 0.2)

178

Survey Distribution

9.2(won by 0.5)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

177

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

8.1

9

8.3(won by 0.2)

163

Branding

8.3(won by 0.2)

11

8.1

157

Multimedia Support

9.1(won by 1.3)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

155

Multilingual Surveys

9.0(won by 0.9)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

136

Survey Insights

Reporting & Analytics

9.7(won by 1.1)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

173

BI Tools Integration

9.0(won by 0.8)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

132

Data Exporting

9.3(won by 0.4)

9

8.9

170

Permissions

8.9(won by 0.1)

9

8.8

161

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

7.4(won by default)

34

Proactive Assistance

Not enough data

7.5(won by default)

34

Decision Making

Not enough data

7.4(won by default)

34

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.3

154

Customization

Custom Fields

Not enough data

8.5(won by default)

127

Conditional Logic

Not enough data

8.4(won by default)

117

Multi-page Forms

Not enough data

8.8(won by default)

114

Design

Not enough data

8.1(won by default)

133

Forms Creation & Design

Not enough data

Not enough data

Additional Functionality

Embedded Forms

Not enough data

8.5(won by default)

108

Offline Capability

Not enough data

7.3(won by default)

97

Notifications

Not enough data

8.7(won by default)

119

Payments

Not enough data

7.4(won by default)

79

Mobile Forms

Not enough data

8.7(won by default)

116

Customizable Forms

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Mobile Forms Automation[Hide 53 FeaturesShow 53 Features](javascript:void(0);)

Not enough data

Not enough data

Development Tools

Drag-and-drop Form Builder

Not enough data

Not enough data

API Builder

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Field Tools

OCR

Not enough data

Not enough data

GPS & Time Stamps

Not enough data

Not enough data

Barcode and Signature Capture

Not enough data

Not enough data

Image and Video Capture

Not enough data

Not enough data

Offline Capability

Not enough data

Not enough data

Embedded Work Instructions

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Back Office Tools

Report Formatting

Not enough data

Not enough data

Roles and Permissions

Not enough data

Not enough data

Analytics Dashboards

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Additional Functionality

Autofill

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Address Validation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Forms Creation & Design

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

API

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ArcGIS Survey123](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_24c032ed27a51ab5494e151b719bb17c/arcgis-survey123.png "ArcGIS Survey123")](https://www.g2.com/products/arcgis-survey123/reviews)

ArcGIS Survey123

Small-Business(50 or fewer emp.)

23.6%

Mid-Market(51-1000 emp.)

45.5%

Enterprise(\> 1000 emp.)

30.9%

[![Microsoft Forms](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13aba37ae908d9cf29a2452925257ccc/microsoft-forms.jpeg "Microsoft Forms")](https://www.g2.com/products/microsoft-forms/reviews)

Microsoft Forms

Small-Business(50 or fewer emp.)

19.3%

Mid-Market(51-1000 emp.)

43.5%

Enterprise(\> 1000 emp.)

37.2%

Small-Business

(50 or fewer emp.)

23.6%

19.3%

Mid-Market

(51-1000 emp.)

45.5%

43.5%

Enterprise

(\> 1000 emp.)

30.9%

37.2%

Reviewers' Industry

[![ArcGIS Survey123](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_24c032ed27a51ab5494e151b719bb17c/arcgis-survey123.png "ArcGIS Survey123")](https://www.g2.com/products/arcgis-survey123/reviews)
ArcGIS Survey123

Environmental Services

13.7%

Government Administration

13.7%

Utilities

9.8%

Computer Software

5.9%

Public Safety

5.9%

Other

51.0%

[![Microsoft Forms](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_13aba37ae908d9cf29a2452925257ccc/microsoft-forms.jpeg "Microsoft Forms")](https://www.g2.com/products/microsoft-forms/reviews)
Microsoft Forms

Information Technology and Services

16.7%

Education Management

7.3%

Higher Education

7.0%

Pharmaceuticals

5.9%

Computer Software

5.3%

Other

57.7%

FAQs

## ArcGIS Survey123 vs Microsoft Forms FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between ArcGIS Survey123 vs Microsoft Forms?

ArcGIS Survey123 is distinguished by its geospatial field data collection and offline capabilities, while Microsoft Forms is favored for its simplicity and deep Microsoft 365 integration.

| [ArcGIS Survey123](https://www.g2.com/products/arcgis-survey123/reviews) | [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) |
| --- | --- |
| 4.3/5 (65 reviews) | 4.4/5 (476 reviews) |
| Mid-Market | Mid-Market |
| 9.1 | 9.3 |
| 8.7 | 8.7 |
| Geospatial field data collection and offline support | Ease of use and Microsoft 365 integration |

### How do the pricing models of ArcGIS Survey123 and Microsoft Forms compare?

Microsoft Forms is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions.

- **ArcGIS Survey123:** Reviewers note that it is included with ArcGIS packages, making it cost-effective for existing ArcGIS users, but mention licensing hurdles for broader public collaboration.
- **Microsoft Forms:** Reviewers consistently highlight that it is free of cost for Microsoft 365 users and eliminates the need for additional software licenses, making it a preferred choice for organizations already using Microsoft products.
- **Switching reasons:** Reviewers mention switching from Microsoft Forms to other tools when advanced customization or reporting is required, but value remains high for standard survey needs.

### What are the best alternatives to ArcGIS Survey123 and Microsoft Forms?

The top 3 alternatives to ArcGIS Survey123 and Microsoft Forms are SurveyMonkey, Jotform, and Fulcrum.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ArcGIS Survey123](https://www.g2.com/products/arcgis-survey123/reviews) | 4.3/5 (65) | Mid-Market | Included with ArcGIS for existing users | Geospatial field data collection and offline support |
| [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) | 4.4/5 (476) | Mid-Market | Free for Microsoft 365 users | Ease of use and Microsoft 365 integration |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901) | Small-Business | — | Broad feature set and strong analytics |
| [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,423) | Small-Business | — | Highly customizable forms and templates |
| [Fulcrum](https://www.g2.com/products/fulcrum/reviews) | 4.6/5 (251) | Small-Business | — | Mobile data collection and offline capabilities |

### Which Survey features should I prioritize when comparing ArcGIS Survey123 and Microsoft Forms?

Buyers should prioritize geospatial data collection, offline functionality, integration capabilities, customization options, and ease of use when comparing ArcGIS Survey123 and Microsoft Forms.

- **Geospatial data collection:** ArcGIS Survey123 is frequently cited for its geospatial field data collection and GPS integration; Microsoft Forms does not offer this capability.
- **Offline functionality:** ArcGIS Survey123 is praised for robust offline support in recent reviews; Microsoft Forms does not support offline data collection.
- **Integration capabilities:** ArcGIS Survey123 integrates with ArcGIS Online (9 all-time mentions); Microsoft Forms integrates with Microsoft 365 (34 all-time mentions), Excel (12), and Teams (11).
- **Customization options:** ArcGIS Survey123 receives 3 all-time mentions for customization but also 3 for limited customization; Microsoft Forms has 14 all-time mentions for limited customization and 12 for missing features.
- **Ease of use:** ArcGIS Survey123: 5 all-time mentions; Microsoft Forms: 31 all-time mentions, indicating a strong preference for simplicity.

### What are the pros and cons of ArcGIS Survey123 vs Microsoft Forms?

ArcGIS Survey123's headline strength is geospatial field data collection, while Microsoft Forms is most valued for its ease of use and Microsoft 365 integration.

- **ArcGIS Survey123 strengths:** Geospatial field data collection, offline support, customization (3 all-time mentions), easy integrations (3), and efficiency (4).
- **ArcGIS Survey123 trade-offs:** Complexity (4 all-time mentions), limited customization (3), limited features (3), slow performance (2), and upload issues (3).
- **Microsoft Forms strengths:** Ease of use (31 all-time mentions), ease of creation (17), integrations (13), intuitive interface (13), and Microsoft 365 ecosystem compatibility.
- **Microsoft Forms trade-offs:** Limited customization (14 all-time mentions), missing features (12), limited integrations (7), and basic design (9).

### Is ArcGIS Survey123 or Microsoft Forms better for small businesses?

Microsoft Forms is the better fit for small businesses, supported by its strong small-business sentiment and ease of use.

- **ArcGIS Survey123:** Largest segment is Mid-Market; reviewers highlight its value for organizations needing geospatial data collection, but note complexity and licensing hurdles for smaller teams.
- **Microsoft Forms:** Largest segment is Mid-Market; reviewers from small businesses consistently praise its simplicity, cost-effectiveness, and integration with Microsoft 365, making it highly accessible for small teams.

### Which Survey platform has better integrations?

Microsoft Forms is favored for integrations, with a broader and more frequently cited integration ecosystem.

- **ArcGIS Survey123:** Integrates with ArcGIS Online (9 all-time mentions), supporting geospatial workflows.
- **Microsoft Forms:** Integrates with Microsoft 365 (34 all-time mentions), Microsoft Excel (12), and Microsoft Teams (11), making it a strong choice for organizations using the Microsoft ecosystem.

### How do ArcGIS Survey123 and Microsoft Forms compare on customer support?

ArcGIS Survey123 and Microsoft Forms are rated at parity for Quality of Support, both scoring 8.7.

- **ArcGIS Survey123:** Reviewers describe support as responsive and helpful, with several citing positive experiences but also noting occasional delays and the need for more self-service resources.
- **Microsoft Forms:** Reviewers report generally positive support experiences, with many stating that support is rarely needed due to the product's simplicity, but some mention limited assistance for advanced customization issues.

### Which is easier to implement, ArcGIS Survey123 or Microsoft Forms?

Microsoft Forms is rated slightly higher for Ease of Setup, with a score of 9.3 versus ArcGIS Survey123's 9.1, but both are considered easy to implement by reviewers.

- **ArcGIS Survey123:** Reviewers consistently rate setup as straightforward, especially for basic forms, with multiple reviews citing an Ease of Setup score of 7.0 and describing the process as user-friendly even for non-GIS users.
- **Microsoft Forms:** Reviewers highlight the quick and intuitive setup, often mentioning that forms can be created in minutes without technical expertise, and consistently rate setup at 7.0.

### Which product has better Drag-and-drop Form Builder?

Microsoft Forms is favored for Drag-and-drop Form Builder, with more frequent positive mentions and higher ease-of-use scores.

- **ArcGIS Survey123:** Drag-and-drop builder is cited as effective for simple surveys but receives recurring feedback about complexity and limitations for advanced logic; Ease of Use score is 9.1.
- **Microsoft Forms:** Drag-and-drop builder is frequently praised for its simplicity and speed, with 31 all-time mentions for ease of use and an Ease of Use score of 9.2.

Alternatives

**ArcGIS Survey123 Alternatives**

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![Fulcrum](https://images.g2crowd.com/uploads/product/hd_favicon/196d87491ff6ee1bb1ae02c240c5d4cb/fulcrum.svg "Fulcrum")

[
Fulcrum
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 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform")

[
Jotform
](/products/jotform/reviews)

**Microsoft Forms Alternatives**

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform")

[
Jotform
](/products/jotform/reviews)

 ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform")

[
Typeform
](/products/typeform/reviews)

 ![Formstack Forms](https://images.g2crowd.com/uploads/product/hd_favicon/37fac33d0862314c2e8f993bc9bb97b9/formstack-forms.svg "Formstack Forms")

[
Formstack Forms
](/products/formstack-forms/reviews)