# ArcGIS Survey123 vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many praising its intuitive interface that makes creating and completing surveys a breeze. Users appreciate how easy it is to track results, making it a preferred choice for data collection and feedback forms.
- **Users say** that ArcGIS Survey123 shines in its customization capabilities, allowing for fully tailored surveys that can be embedded easily. This flexibility is particularly beneficial for users needing to collect data in remote areas, as the platform works offline and integrates seamlessly with ArcGIS for immediate data mapping and analysis.
- **Reviewers mention** that SurveyMonkey's implementation process is quick and straightforward, with an intuitive onboarding wizard that helps new users get started without hassle. This ease of setup is a significant advantage for teams looking to deploy surveys rapidly.
- **According to verified reviews** , ArcGIS Survey123 is favored for its form-based approach, which simplifies the survey creation process for non-technical users. This feature allows users to design surveys like traditional questionnaires, making it accessible for a broader audience.
- **G2 reviewers highlight** that while SurveyMonkey has a strong overall satisfaction score, ArcGIS Survey123 receives positive feedback for its robust reporting and analytics capabilities. Users appreciate the detailed insights they can gain from their data, which is crucial for informed decision-making.
- **Users note** that SurveyMonkey's extensive library of templates and question types enhances its usability, allowing for diverse survey designs. In contrast, while ArcGIS Survey123 offers solid multimedia support, some users feel it could improve in areas like template variety to match SurveyMonkey's offerings.



| | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 65 | 23,548 | 
| **Largest Market Segment** | Mid-Market (44.6% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### ArcGIS Survey123

Pros:
- Ease of Use (5 reviews)
- Efficiency (4 reviews)

Cons:
- Complexity (4 reviews)
- Limited Customization (3 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 8.6 (45 reviews) | 9.0 (20674 reviews) | 
  | **Ease of Use** | 9.1 (46 reviews) | 9.2 (20792 reviews) | 
  | **Ease of Setup** | 9.1 (35 reviews) | 9.0 (8127 reviews) | 
  | **Ease of Admin** | 8.0 (28 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 8.7 (40 reviews) | 8.6 (14667 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (28 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.7 (44 reviews) | 7.7 (20215 reviews) | 

---
## Pricing

### ArcGIS Survey123

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Mobile Forms Automation

| Product | Score | Reviews |
|---|---|---|
| **ArcGIS Survey123** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Development Tools

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Drag-and-drop Form Builder** | Not enough data | Not enough data | 
| **API Builder** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Field Tools

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **OCR** | Not enough data | Not enough data | 
| **GPS & Time Stamps** | Not enough data | Not enough data | 
| **Barcode and Signature Capture** | Not enough data | Not enough data | 
| **Image and Video Capture** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 
| **Embedded Work Instructions** | Not enough data | Not enough data | 

#### Back Office Tools

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Report Formatting** | Not enough data | Not enough data | 
| **Roles and Permissions** | Not enough data | Not enough data | 
| **Analytics Dashboards** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **ArcGIS Survey123** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 194 |

#### Feedback Management

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.1 (170 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **ArcGIS Survey123** | 8.9/10 | 17 |
| **SurveyMonkey** | 8.3/10 | 1706 |

#### Survey Management

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 9.3 (12 reviews) | 9.0 (1504 reviews) | 
| **Question Types** | 8.3 (11 reviews) | 8.9 (1443 reviews) | 
| **Templates** | 8.1 (9 reviews) | 8.6 (1359 reviews) | 
| **Survey Distribution** | 9.2 (10 reviews) | 8.9 (1420 reviews) | 

#### Survey Customization

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 8.1 (9 reviews) | 8.4 (1171 reviews) | 
| **Branding** | 8.3 (11 reviews) | 8.2 (1207 reviews) | 
| **Multimedia Support** | 9.1 (9 reviews) | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | 9.0 (7 reviews) | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 9.7 (10 reviews) | 8.6 (1416 reviews) | 
| **BI Tools Integration** | 9.0 (8 reviews) | 8.0 (946 reviews) | 
| **Data Exporting** | 9.3 (9 reviews) | 8.5 (1266 reviews) | 
| **Permissions** | 8.9 (9 reviews) | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (152 reviews) | 
| **Decision Making** | Not enough data | 8.0 (152 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **ArcGIS Survey123** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (205 reviews) | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to ArcGIS Survey123 (1):** [Mobile Forms Automation Software](https://www.g2.com/categories/mobile-forms-automation)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | ArcGIS Survey123 | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 25.0% | 36.5% | 
| **Mid-Market** | 44.6% | 34.1% | 
| **Enterprise** | 30.4% | 29.4% | 

### By Industry

#### ArcGIS Survey123

- **Environmental Services:** 13.7%
- **Government Administration:** 13.7%
- **Utilities:** 9.8%
- **Computer Software:** 5.9%
- **Public Safety:** 5.9%
- **Government Relations:** 3.9%
- **Higher Education:** 3.9%
- **Transportation/Trucking/Railroad:** 3.9%
- **Accounting:** 2.0%
- **Architecture & Planning:** 2.0%
- **Other:** 35.3%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to ArcGIS Survey123

- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [Fulcrum](https://www.g2.com/products/fulcrum/reviews) — 4.6/5 stars (248 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5169 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1138 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5169 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### ArcGIS Survey123

- Title: [What is ArcGIS Survey123 used for?](https://www.g2.com/discussions/what-is-arcgis-survey123-used-for) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Survey123 is used across many industries and by companies of all sizes to create and share location-aware forms:
* Damage assessments
* Routine asset..."
- Title: [How much does survey123 cost?](https://www.g2.com/discussions/how-much-does-survey123-cost) — 2 comments *(includes official response)*
  > **Top comment:** "ArcGIS Survey123 is included with ArcGIS Online.
-Pricing for ArcGIS Online: https://www.esri.com/en-us/arcgis/products/arcgis-online/buy 
It also comes..."
- Title: [When will Survey123 have the capability for another user to edit the jpeg fields?](https://www.g2.com/discussions/13347-when-will-survey123-have-the-capability-for-another-user-to-edit-the-jpeg-fields) — 2 comments, 1 upvote
  > **Top comment:** "Hi Nina. Our September 2021 release of Survey123 includes the capability to view and add photos into existing records in the Survey123 field app inbox. Check..."
- Title: [There are many form solutions out there, what does make Survey123 unique?](https://www.g2.com/discussions/there-are-many-form-solutions-out-there-what-does-make-survey123-unique) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "What makes Survey123 unique is its ability to work with location data within your smart forms. Survey123 is specifically designed to help you build ..."
- Title: [Do people need an ArcGIS user to submit data with Survey123?](https://www.g2.com/discussions/do-people-need-an-arcgis-user-to-submit-data-with-survey123) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "No. Not necessarily. If you share your surveys publicly, anyone can submit data using the Survey123 web and mobile apps. An ArcGIS user is only needed if you..."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/arcgis-survey123-vs-surveymonkey)