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Compare ArcGIS Survey123 and SurveyMonkey 
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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ArcGIS Survey123
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ArcGIS Survey123SurveyMonkey
Star Rating
(23,308)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ArcGIS Survey123. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could generate a professionally structured survey in under a minute.
- Users say that SurveyMonkey's extensive library of over 500 expert-written templates makes it easy to design surveys that adhere to sound research methods. This feature is particularly praised for its ease of use, allowing users to implement global surveys in just a few days.
- Reviewers mention that while ArcGIS Survey123 offers a streamlined initial setup and a variety of question types, it does not match the extensive user base and feedback volume of SurveyMonkey. Users appreciate the platform's seamless integration with GIS data, which is a strong point for those in geospatial fields.
- According to verified reviews, both platforms receive similar scores for the quality of support, but SurveyMonkey benefits from a larger community and more resources due to its higher market presence. This can lead to quicker resolutions and more shared user experiences.
- G2 reviewers highlight that SurveyMonkey's reporting and analytics capabilities are robust, with users noting the platform's ability to provide insightful data analysis. In contrast, while ArcGIS Survey123 offers strong reporting features, it is often seen as more specialized, catering primarily to users with GIS needs.
- Users appreciate the multimedia support and multilingual survey options in ArcGIS Survey123, which enhance its usability for diverse audiences. However, SurveyMonkey's overall ease of setup and administration is frequently cited as a reason for its popularity among small businesses, making it a go-to choice for those seeking a straightforward survey solution.
Pricing
Entry-Level Pricing
ArcGIS Survey123
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
ArcGIS Survey123
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.4
40
9.0
20,483
Ease of Use
9.1
40
9.2
20,595
Ease of Setup
9.0
29
9.0
7,933
Ease of Admin
8.0
27
8.9
7,591
Quality of Support
8.6
36
8.6
14,525
Has the product been a good partner in doing business?
8.6
27
8.8
6,640
Product Direction (% positive)
9.7
39
7.7
20,045
Features by Category
Development Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Field Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Back Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
145
Not enough data
8.1
145
Feedback Analysis
Not enough data
8.2
143
Not enough data
7.9
142
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
144
Not enough data
9.0
147
Not enough data
7.8
139
Not enough data
7.7
138
Generative AI
Not enough data
7.3
130
Not enough data
7.6
84
Survey Management
9.2
10
9.0
1392
8.2
10
8.9
1403
8.1
9
8.6
1325
9.2
10
8.8
1366
Survey Customization
8.5
8
8.5
1148
8.5
9
8.2
1181
9.0
8
8.1
1072
9.0
7
8.1
898
Survey Insights
9.6
8
8.6
1316
9.0
8
8.0
927
9.3
9
8.5
1241
8.9
9
8.4
1130
Agentic AI - Survey
Not enough data
7.6
145
Not enough data
7.7
144
Not enough data
8.0
147
Customization
Not enough data
8.6
207
Not enough data
8.3
191
Not enough data
8.7
211
Not enough data
8.6
221
Additional Functionality
Not enough data
8.3
173
Not enough data
7.6
151
Not enough data
8.3
195
Not enough data
7.8
150
Not enough data
8.6
202
Categories
Categories
Shared Categories
ArcGIS Survey123 and SurveyMonkey are categorized as Survey
Unique Categories
ArcGIS Survey123 is categorized as Mobile Forms Automation
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
ArcGIS Survey123
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
15.6%
Environmental Services
15.6%
Utilities
8.9%
Public Safety
6.7%
Computer Software
6.7%
Other
46.7%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
When will Survey123 have the capability for another user to edit the jpeg fields?
2 Comments
MM
I think the answer is No.Read more
Do people need an ArcGIS user to submit data with Survey123?
2 Comments
BL
No, I have created several surveys and as long as I share them publicly then whomever opens it can respond and fill in the forms. This is very useful for...Read more
There are many form solutions out there, what does make Survey123 unique?
2 Comments
Official Response from ArcGIS Survey123
What makes Survey123 unique is its ability to work with location data within your smart forms. Survey123 is specifically designed to help you build ...Read more
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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