Link copied to clipboard # ArcGIS Survey123 vs SurveyMonkey Comparison - What are their main differences? Share [ Export ](/compare/arcgis-survey123/surveymonkey/export.csv) ArcGIS Survey123SurveyMonkey[+ Add Product](#) Pricing **ArcGIS Survey123** Free Trial No pricing available **SurveyMonkey** Free Trial **Contact Us** · SurveyMonkey Enterprise **Pricing Insights** from reviews Time to Implement **ArcGIS Survey123** 3 months Based on 12 responses **SurveyMonkey** 1 monthFaster Based on 274 responses Return on Investment **ArcGIS Survey123** 19 months Based on 6 responses **SurveyMonkey** 11 months8 months sooner Based on 228 responses Perceived Cost **ArcGIS Survey123** $$$$$ **SurveyMonkey** $$$$$ Average Discount **ArcGIS Survey123** Not enough reviews yet **SurveyMonkey** 7% ![ArcGIS Survey123](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_24c032ed27a51ab5494e151b719bb17c/arcgis-survey123.png "ArcGIS Survey123") ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **ArcGIS Survey123** [ Ease of Use (5) ](https://www.g2.com/products/arcgis-survey123/reviews?filters%5Bsentiment_snippet%5D=1669594&qs=pros-and-cons#reviews)[ Efficiency (4) ](https://www.g2.com/products/arcgis-survey123/reviews?filters%5Bsentiment_snippet%5D=2454364&qs=pros-and-cons#reviews)[ Complexity (4) ](https://www.g2.com/products/arcgis-survey123/reviews?filters%5Bsentiment_snippet%5D=2320002&qs=pros-and-cons#reviews)[ Limited Customization (3) ](https://www.g2.com/products/arcgis-survey123/reviews?filters%5Bsentiment_snippet%5D=2320016&qs=pros-and-cons#reviews) **SurveyMonkey** [ Ease of Use (376) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews)[ Ease of Creation (171) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews)[ Expensive (116) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews)[ Limitations (91) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) Integrations **ArcGIS Survey123** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_07a308622193f886da508e9dd849b6dc/arcgis-online.png "Product Avatar Image") ArcGIS Online ](https://www.g2.com/products/arcgis-online/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bf759656c2fc2418d024f021d5828442/esri-arcgis.png "Product Avatar Image") Esri ArcGIS ](https://www.g2.com/products/esri-arcgis/reviews)[ View all ](https://www.g2.com/products/arcgis-survey123/integrations) **SurveyMonkey** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bef9663981cdfb14ebe3dedd51c75d6b/arlo-training-management-software.png "Product Avatar Image") Arlo Training Management... ](https://www.g2.com/products/arlo-training-management-software/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f13487cd4bbd25aec7f3c9dcb9cf957/articulate-360.png "Product Avatar Image") Articulate 360 ](https://www.g2.com/products/articulate-360/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ View all ](https://www.g2.com/products/surveymonkey/integrations) Screenshots **ArcGIS Survey123** ![ArcGIS Survey123 screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111723/Survey123.jpg) **SurveyMonkey** ![SurveyMonkey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1468809/Create.png) **Ratings** from reviews Meets Requirements **ArcGIS Survey123** 8.6 8.645 **SurveyMonkey** 9.0 9.021,075 Ease of Use **ArcGIS Survey123** 9.1 9.146 **SurveyMonkey** 9.2 9.221,219 Ease of Setup **ArcGIS Survey123** 9.1 9.135 **SurveyMonkey** 9.0 9.08,567 Ease of Admin **ArcGIS Survey123** 8.0 8.028 **SurveyMonkey** 8.9 8.97,908 Quality of Support **ArcGIS Survey123** 8.7 8.740 **SurveyMonkey** 8.5 8.514,910 Has the product been a good partner in doing business? **ArcGIS Survey123** 8.6 8.628 **SurveyMonkey** 8.8 8.86,936 Product Direction (% positive) **ArcGIS Survey123** 9.7 9.744 **SurveyMonkey** 7.7 7.720,537 **Features** ratings from reviews Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);) 8.9 17 8.5 1,926 Survey Management Survey Builder 9.3(won by 0.2) 12 9.1 1622 Customizable Questions 8.3 11 8.9(won by 0.6) 1497 (There is a greater than 0.5 difference between this product's rating and its competitors) Templates 8.1 9 8.6(won by 0.5) 1377 (There is a greater than 0.5 difference between this product's rating and its competitors) Survey Distribution 9.2(won by 0.3) 10 8.9 1481 Mobile Survey Not enough data Not enough data Site Intercept Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Survey Customization Question Branching 8.1 9 8.5(won by 0.4) 1187 Branding 8.3(won by 0.1) 11 8.2 1224 Multimedia Support 9.1(won by 1.0) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 1060 Multilingual Surveys 9.0(won by 0.9) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 904 Survey Insights Reporting & Analytics 9.7(won by 1.1) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 1496 BI Tools Integration 9.0(won by 1.0) 8 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 943 Data Exporting 9.3(won by 0.8) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 1299 Permissions 8.9(won by 0.5) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 1139 Collaboration Tools Not enough data Not enough data Presentation Tools Not enough data Not enough data Data Analysis Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Visual Analytics Not enough data Not enough data Agentic AI - Survey Adaptive Learning Not enough data 7.6(won by default) 143 Proactive Assistance Not enough data 7.7(won by default) 156 Decision Making Not enough data 8.1(won by default) 154 Dynamic Content Not enough data Not enough data Additional Functionality Survey/Poll Management Not enough data 9.6(won by default) 12 Surveys & Feedback Not enough data 10.0(won by default) 5 Single Sign On Not enough data Not enough data Phone Polling Not enough data Not enough data Online Polling Not enough data Not enough data Support Audio/Images/Video Not enough data Not enough data Engagement Tracking Not enough data Not enough data Question Library Not enough data Not enough data Data Visualization Not enough data Not enough data Generative AI Not enough data Not enough data Word Clouds Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Fields Not enough data Not enough data Template Management Not enough data Not enough data Email Management Not enough data Not enough data Interactive Content Not enough data Not enough data Q&A Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data API Not enough data Not enough data Data Cleansing Not enough data Not enough data Email Marketing Not enough data Not enough data Data Security Not enough data Not enough data Anonymous Feedback Not enough data Not enough data URL Customization Not enough data Not enough data Question Piping Not enough data Not enough data Offline Response Collection Not enough data Not enough data Activity Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Import/Export Not enough data Not enough data Response Validation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Response Quotas Not enough data Not enough data Multi-Language Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Email Reminders Not enough data Not enough data Gamification Not enough data Not enough data Randomization Not enough data Not enough data Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data 8.6 373 Customization Custom Fields Not enough data 8.8(won by default) 233 Conditional Logic Not enough data 8.5(won by default) 236 Multi-page Forms Not enough data 8.8(won by default) 231 Design Not enough data 8.4(won by default) 277 Forms Creation & Design Not enough data 10.0(won by default) 20 Additional Functionality Embedded Forms Not enough data 8.3(won by default) 172 Offline Capability Not enough data 7.7(won by default) 146 Notifications Not enough data 8.4(won by default) 213 Payments Not enough data 7.7(won by default) 146 Mobile Forms Not enough data 8.6(won by default) 209 Customizable Forms Not enough data 8.3(won by default) 6 Real-Time Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Additional Functionality Reporting & Statistics Not enough data 9.4(won by default) 8 Multi-Channel Distribution Not enough data 9.0(won by default) 5 Surveys & Feedback Not enough data 10.0(won by default) 15 Data Import/Export Not enough data 8.5(won by default) 14 Reporting/Analytics Not enough data 7.9(won by default) 7 Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Commenting/Notes Not enough data Not enough data Content Publishing Options Not enough data Not enough data Content Library Not enough data Not enough data Document Classification Not enough data Not enough data Drag & Drop Not enough data Not enough data Customizable Branding Not enough data Not enough data SSL Security Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Document Storage Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Autofill Not enough data Not enough data Convert to PDF Not enough data Not enough data Customizable Templates Not enough data Not enough data Media Library Not enough data Not enough data Generative AI Not enough data Not enough data Full Text Search Not enough data Not enough data Forms Management Not enough data Not enough data Electronic Signature Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Workflow Management Not enough data Not enough data Template Management Not enough data Not enough data Mobile Access Not enough data Not enough data Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data 8.0 427 Feedback Management Tagging Not enough data 7.9(won by default) 163 Segmentation Not enough data 8.3(won by default) 167 Custom Reports and Dashboards Not enough data 8.2(won by default) 240 Feedback Analysis Thematic Analysis Not enough data 8.2(won by default) 160 Sentiment Analysis Not enough data 8.0(won by default) 155 NPS/CSAT Scoring Not enough data 7.9(won by default) 153 Feedback Sources Online Reviews Not enough data 8.2(won by default) 156 Surveys Not enough data 9.3(won by default) 353 Social Media Not enough data 7.8(won by default) 138 Customer Service Channels Not enough data 7.7(won by default) 136 Generative AI AI Text Generation Not enough data 7.5(won by default) 152 AI Text Summarization Not enough data 7.5(won by default) 91 Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);) Not enough data 8.7 66 Survey Design - Consumer Insights Platforms Self-Serve Survey Builder Not enough data 9.2(won by default) 17 Question Branching Not enough data 8.2(won by default) 14 Conditional Logic Not enough data 8.8(won by default) 10 Multi-Use Methodologies Not enough data Not enough data Industry & Locale Adaptability Not enough data Not enough data AI Smart Probes Not enough data Not enough data Behavioral & Adaptive Logic Guidance Not enough data Not enough data Audience Access - Consumer Insights Platforms Customer Data Upload Not enough data 9.7(won by default) 5 Flexible Audience Options Not enough data Not enough data Consumer Panels Not enough data Not enough data Real-Time Data Not enough data Not enough data Data Collection - Consumer Insights Platforms Rapid Research Not enough data 9.3(won by default) 9 Quality Assurance Not enough data Not enough data Mobile / Mixed Mode Not enough data Not enough data Analytics - Consumer Insights Platforms Qualitative Research Support Not enough data 9.3(won by default) 5 AI-Powered Insights Not enough data 7.3(won by default) 5 Benchmarking & Norms Not enough data Not enough data Generative AI Not enough data Not enough data Collaboration - Consumer Insights Platforms Shared Workspaces Not enough data 8.6(won by default) 6 Embeddable Reports Not enough data Not enough data Dashboards & Embedded Integrations Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Customizable Reports Not enough data Not enough data Additional Functionality Reporting & Statistics Not enough data 8.9(won by default) 6 Surveys & Feedback Not enough data 9.7(won by default) 6 Multi-Channel Distribution Not enough data 10.0(won by default) 5 Data Visualization Not enough data 6.9(won by default) 6 Data Import/Export Not enough data 7.6(won by default) 14 Survey/Poll Management Not enough data 9.8(won by default) 7 Customizable Questions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Tracking Not enough data Not enough data Search/Filter Not enough data Not enough data Trend Analysis Not enough data Not enough data Charting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Face-to-Face Not enough data Not enough data Survey Sample Management Not enough data Not enough data Customer Segmentation Not enough data Not enough data SSL Security Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multi-Language Not enough data Not enough data Monitoring Not enough data Not enough data Drag & Drop Not enough data Not enough data Offline Access Not enough data Not enough data Customizable Fields Not enough data Not enough data Phone-Based Not enough data Not enough data Template Management Not enough data Not enough data Reminders Not enough data Not enough data Visual Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customizable Branding Not enough data Not enough data Panel Management Not enough data Not enough data Question Library Not enough data Not enough data Paper-Based Not enough data Not enough data Benchmarking Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Customizable Templates Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Email Management Not enough data Not enough data Statistical Analysis Not enough data Not enough data Email Reminders Not enough data Not enough data AI Copilot Not enough data Not enough data Show 2 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Mobile Forms Automation[Hide 53 FeaturesShow 53 Features](javascript:void(0);) Not enough data Not enough data Development Tools Drag-and-drop Form Builder Not enough data Not enough data API Builder Not enough data Not enough data Integrations Not enough data Not enough data Web Forms Not enough data Not enough data Customizable Forms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Field Tools OCR Not enough data Not enough data GPS & Time Stamps Not enough data Not enough data Barcode and Signature Capture Not enough data Not enough data Image and Video Capture Not enough data Not enough data Offline Capability Not enough data Not enough data Embedded Work Instructions Not enough data Not enough data Electronic Signature Not enough data Not enough data Single Sign On Not enough data Not enough data Lead Capture Not enough data Not enough data Back Office Tools Report Formatting Not enough data Not enough data Roles and Permissions Not enough data Not enough data Analytics Dashboards Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Additional Functionality Autofill Not enough data Not enough data Template Management Not enough data Not enough data Document Management Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Full Text Search Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Approval Process Control Not enough data Not enough data Address Validation Not enough data Not enough data SSL Security Not enough data Not enough data Generative AI Not enough data Not enough data Forms Creation & Design Not enough data Not enough data Lead Generation Not enough data Not enough data Customizable Branding Not enough data Not enough data Mobile Access Not enough data Not enough data Task Management Not enough data Not enough data Customizable Fields Not enough data Not enough data API Not enough data Not enough data Response Validation Not enough data Not enough data A/B Testing Not enough data Not enough data Conditional Logic Not enough data Not enough data Forms Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Media Library Not enough data Not enough data Data Import/Export Not enough data Not enough data Real-Time Data Not enough data Not enough data Data Security Not enough data Not enough data AI Copilot Not enough data Not enough data Version Control Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Customizable Templates Not enough data Not enough data Workflow Automation Not enough data Not enough data User Insights Reviewers' Company Size [![ArcGIS Survey123](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_24c032ed27a51ab5494e151b719bb17c/arcgis-survey123.png "ArcGIS Survey123")](https://www.g2.com/products/arcgis-survey123/reviews) ArcGIS Survey123 Small-Business(50 or fewer emp.) 23.6% Mid-Market(51-1000 emp.) 45.5% Enterprise(\> 1000 emp.) 30.9% [![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews) SurveyMonkey Small-Business(50 or fewer emp.) 36.8% Mid-Market(51-1000 emp.) 34.2% Enterprise(\> 1000 emp.) 29.0% Small-Business (50 or fewer emp.) 23.6% 36.8% Mid-Market (51-1000 emp.) 45.5% 34.2% Enterprise (\> 1000 emp.) 30.9% 29.0% Reviewers' Industry [![ArcGIS Survey123](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_24c032ed27a51ab5494e151b719bb17c/arcgis-survey123.png "ArcGIS Survey123")](https://www.g2.com/products/arcgis-survey123/reviews) ArcGIS Survey123 Environmental Services 13.7% Government Administration 13.7% Utilities 9.8% Computer Software 5.9% Public Safety 5.9% Other 51.0% [![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews) SurveyMonkey Education Management 8.4% Hospital & Health Care 5.9% Higher Education 5.8% Marketing and Advertising 5.0% Non-Profit Organization Management 4.9% Other 69.9% FAQs ## ArcGIS Survey123 vs SurveyMonkey FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between SurveyMonkey vs ArcGIS Survey123? SurveyMonkey stands out for its ease of use and broad adoption, while ArcGIS Survey123 is distinguished by its geospatial capabilities and field data collection strengths. | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | [ArcGIS Survey123](https://www.g2.com/products/arcgis-survey123/reviews) | | --- | --- | | 4.4/5 (23,901 reviews) | 4.3/5 (65 reviews) | | Small-Business | Mid-Market | | 9.0 | 9.1 | | 8.5 | 8.7 | | Ease of Use (375 all-time mentions) | Geospatial Data Collection and Offline Field Use | ### How do the pricing models of SurveyMonkey and ArcGIS Survey123 compare? SurveyMonkey receives more critical feedback on value due to perceived high costs, while ArcGIS Survey123 does not surface strong value complaints or praise in recent reviews. - **SurveyMonkey:** In recent reviews, many cite the platform as cost-effective for large teams but expensive for small businesses, with advanced features locked behind higher-tier plans. - **ArcGIS Survey123:** Reviewers do not highlight pricing as a major concern or advantage, focusing instead on its inclusion within the ArcGIS suite. - **Switching reasons:** Recent SurveyMonkey reviewers mention switching due to pricing limitations and restricted features on lower-tier plans. ### What are the best alternatives to SurveyMonkey and ArcGIS Survey123? The top three alternatives to SurveyMonkey and ArcGIS Survey123 are SurveySparrow, Jotform, and Microsoft Forms. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | Cost-effective for large teams, expensive for small businesses | Ease of Use (375 all-time mentions) | | [ArcGIS Survey123](https://www.g2.com/products/arcgis-survey123/reviews) | 4.3/5 (65 reviews) | Mid-Market | — | Geospatial Data Collection and Offline Field Use | | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | User-Friendly Interface | | [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,421 reviews) | Small-Business | — | Customization and Flexibility | | [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) | 4.4/5 (476 reviews) | Mid-Market | — | Integration with Microsoft 365 | ### Which Survey features should I prioritize when comparing SurveyMonkey and ArcGIS Survey123? Buyers comparing SurveyMonkey and ArcGIS Survey123 should prioritize ease of use, customization, integrations, analytics and reporting, and geospatial capabilities. - **Ease of Use:** SurveyMonkey (375 all-time mentions), ArcGIS Survey123 (5 all-time mentions) - **Customization:** SurveyMonkey (61 all-time mentions), ArcGIS Survey123 (3 all-time mentions) - **Integrations:** SurveyMonkey (53 all-time mentions), ArcGIS Survey123 (3 all-time mentions) - **Analytics and Reporting:** SurveyMonkey reviewers frequently cite analytics and insights generation (59 all-time mentions); ArcGIS Survey123 reviewers note limitations in built-in reporting. - **Geospatial Capabilities:** ArcGIS Survey123 reviewers consistently highlight geospatial data collection and offline field use as key differentiators. ### What are the pros and cons of SurveyMonkey vs ArcGIS Survey123? SurveyMonkey's headline strength is ease of use, while ArcGIS Survey123 excels in geospatial and offline field data collection. - **SurveyMonkey strengths:** Ease of Use (375 all-time mentions), intuitive interface (120), templates (88), integrations (53), and insights generation (59). - **SurveyMonkey trade-offs:** Expensive (116), limited customization (62), feature restrictions (46), and poor visualization (33). - **ArcGIS Survey123 strengths:** Geospatial data collection, offline field use, and integration with ArcGIS ecosystem; reviewers cite efficiency (4), customization (3), and setup ease (3). - **ArcGIS Survey123 trade-offs:** Complexity (4), limited customization (3), limited features (3), and slow performance (2). ### Is SurveyMonkey or ArcGIS Survey123 better for small businesses? SurveyMonkey is the better fit for small businesses, supported by its largest segment and positive small-business reviewer sentiment. - **SurveyMonkey:** Largest segment is Small-Business; reviewers highlight ease of use, quick setup, and cost-effectiveness for small teams, though some note pricing concerns for advanced features. - **ArcGIS Survey123:** Largest segment is Mid-Market; reviewers focus on field data collection and geospatial needs, with less emphasis on small-business use cases. ### Which Survey platform has better integrations? SurveyMonkey is favored for integrations, with more reviewer-cited integration mentions than ArcGIS Survey123. - **SurveyMonkey:** Integrations are cited in 53 all-time reviews, with recent mentions of Google Sheets and CRM tools. - **ArcGIS Survey123:** ArcGIS Online is cited in 9 all-time reviews as a key integration. ### How do SurveyMonkey and ArcGIS Survey123 compare on customer support? SurveyMonkey and ArcGIS Survey123 are rated in near-parity on Quality of Support, with scores of 8.5 and 8.7 respectively, below the materiality threshold for a clear winner. - **SurveyMonkey:** Reviewers frequently mention responsive support, though some cite slow response times and technical limitations for advanced integrations. - **ArcGIS Survey123:** Reviewers describe support as helpful and knowledgeable, with positive experiences in resolving technical issues and setup questions. ### Which is easier to implement, SurveyMonkey or ArcGIS Survey123? SurveyMonkey and ArcGIS Survey123 are rated in near-parity on Ease of Setup, with scores of 9.0 and 9.1 respectively, indicating both are easy to implement. - **SurveyMonkey:** Reviewers consistently describe setup as quick and straightforward, often completed in minutes, with templates and AI tools aiding rapid deployment. - **ArcGIS Survey123:** Reviewers highlight intuitive setup, especially for field teams, with streamlined onboarding and minimal technical barriers for basic forms. ### Which product has better Surveys? SurveyMonkey is more frequently cited for its Surveys feature, with higher all-time mention counts and a stronger focus on survey creation and analytics. - **SurveyMonkey:** Surveys are the most frequently mentioned feature, with 375 all-time mentions for ease of use, 171 for ease of creation, and 88 for templates; reviewers highlight robust analytics and customization. - **ArcGIS Survey123:** Surveys are praised for geospatial data collection and offline capabilities, with 5 all-time mentions for ease of use and 3 for customization; reviewers note strengths in field data capture and integration with ArcGIS. 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