Compare ArcGIS Survey123 and SurveyMonkey 
At a Glance
Market Segments
Mid-Market (44.2% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ArcGIS Survey123
Star Rating
(59)4.3 out of 5
Market Segments
Mid-Market (44.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ArcGIS Survey123SurveyMonkey
Star Rating
(23,436)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its customizability and the fact that everything needed to create a survey is available on a single platform, making it easy to use without requiring extensive training.
- Users say that ArcGIS Survey123 offers unique advantages for field data collection, particularly its ability to function offline. This feature allows users to gather data without an internet connection and upload it later, which is especially beneficial for those working in remote areas.
- Reviewers mention that SurveyMonkey's implementation process is notably quick and intuitive, with many users highlighting the ease of setting up surveys. This seamless experience is a significant factor for teams looking to gather information rapidly.
- According to verified reviews, ArcGIS Survey123 stands out for its geospatial accuracy and flexibility in creating surveys. Users appreciate how it combines structured data collection with location-based insights, which is crucial for specific industries like network planning.
- G2 reviewers highlight that while both platforms offer strong support, SurveyMonkey's overall quality of support is rated highly, with users noting the satisfaction of having a reliable partner in their survey efforts. In contrast, ArcGIS Survey123 users report a solid experience but with slightly less enthusiasm.
- Users indicate that SurveyMonkey's advanced features, such as AI-driven analytics and integration capabilities, enhance the overall survey experience, allowing for deeper insights and faster analysis. Meanwhile, ArcGIS Survey123 users appreciate its structured approach to data collection but may find it less versatile for broader survey needs.
Pricing
Entry-Level Pricing
ArcGIS Survey123
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
ArcGIS Survey123
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.5
43
9.0
20,581
Ease of Use
9.1
44
9.2
20,699
Ease of Setup
9.1
33
9.0
8,034
Ease of Admin
8.0
28
8.9
7,614
Quality of Support
8.7
39
8.6
14,604
Has the product been a good partner in doing business?
8.6
28
8.8
6,663
Product Direction (% positive)
9.7
42
7.7
20,141
Features by Category
Development Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Field Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Back Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
146
Not enough data
8.1
153
Feedback Analysis
Not enough data
8.1
145
Not enough data
7.9
145
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
147
Not enough data
9.0
163
Not enough data
7.8
139
Not enough data
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
83
Survey Management
9.2
11
9.0
1449
8.3
11
8.9
1432
8.1
9
8.6
1356
9.2
10
8.9
1400
Survey Customization
8.1
9
8.5
1162
8.7
10
8.2
1199
9.1
9
8.1
1077
9.0
7
8.1
908
Survey Insights
9.7
10
8.6
1373
9.0
8
8.0
942
9.3
9
8.5
1261
8.9
9
8.4
1138
Agentic AI - Survey
Not enough data
7.6
150
Not enough data
7.6
151
Not enough data
8.0
153
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Categories
Categories
Shared Categories
ArcGIS Survey123 and SurveyMonkey are categorized as Survey
Unique Categories
ArcGIS Survey123 is categorized as Mobile Forms Automation
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
ArcGIS Survey123
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Environmental Services
14.3%
Government Administration
14.3%
Utilities
8.2%
Computer Software
6.1%
Public Safety
6.1%
Other
51.0%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
When will Survey123 have the capability for another user to edit the jpeg fields?
2 Comments
IC
Hi Nina. Our September 2021 release of Survey123 includes the capability to view and add photos into existing records in the Survey123 field app inbox. Check...Read more
There are many form solutions out there, what does make Survey123 unique?
2 Comments
Official Response from ArcGIS Survey123
What makes Survey123 unique is its ability to work with location data within your smart forms. Survey123 is specifically designed to help you build ...Read more
Do people need an ArcGIS user to submit data with Survey123?
2 Comments
Official Response from ArcGIS Survey123
No. Not necessarily. If you share your surveys publicly, anyone can submit data using the Survey123 web and mobile apps. An ArcGIS user is only needed if you...Read more
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish,
We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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