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ArcGIS Survey123 Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

19 months

User Insights

Average based on 64 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

ArcGIS Survey123 Reviews (64)

Reviews

ArcGIS Survey123 Reviews (64)

4.3
64 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and streamlined setup of the software, highlighting its effectiveness for data collection across various devices. The ability to create customizable surveys and integrate seamlessly with ArcGIS enhances its appeal for many. However, some users note limitations with offline functionality and data export options.

Pros & Cons

Generated from real user reviews
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Verified User in Government Administration
AG
Verified User in Government Administration
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Survey123 is very good - with a caveat"
3.5/5
What do you like best about ArcGIS Survey123?

UI is fantastic. Works on iOS, Android, Windows - provides flexibility for field teams. Location doesn't have to use the built-in GPS which isn't great - but can use a bluetooth one. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

There should be better tools to manage the resulting database when the schema needs to change. There should be an in-app way to bundle/archive the data collected - right now the only way to get the data out of the device is through the Server submission. Android/windows allows for retrieval of data from the device, but not iOS - an in-app version would help A LOT. Chain-of-custody is a big/real thing that is missing. Review collected by and hosted on G2.com.

Chance M.
CM
Chance M.
Disaster Case Management Data Support Specialist/WebEOC Assistant
Entertainment
Mid-Market (51-1000 emp.)
"Survey 123 for Damage Assessment"
5/5
What do you like best about ArcGIS Survey123?

Survey 123 is a great tool to turn anyone into a GIS data collector. This program is very straightforward and easy to use. The survey design tool can build and initiate the online database for you, making it quick for rapid deployment. The survey logic is fantastic, allowing for required questions that are only required when they matter. This can be a major benefit over collector when someone who is inexperienced is operating the software. Surveys can also be issued to users who do not have an account with AGOL, so there is no need to issue everyone doing damage assessments their own account. One of the biggest benefits for our agency is the ability to publish an online survey. This has allowed us to more efficiently collect reports from the public themselves. The survey logic allows us to easily steer which questions they actually need to answer even though the question base itself is massive. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Working with attachments becomes a problem in Survey 123. Attachments are photos or other data attached to an actual record when information is collected. We use a process where the same record can be visited multiple times via an inbox filter to collect further information throughout a damage assessment. However, we have problems when it comes to photos. If a previous user has submitted photos, a later user cannot. Also, it seems there are issues with submitting photos on any record that is not the initial creation. Users editing a record within Survey 123 cannot see photos submitted by previous users. Review collected by and hosted on G2.com.

Verified User in Environmental Services
IE
Verified User in Environmental Services
Mid-Market (51-1000 emp.)
"Not Your Average Survey Monkey"
5/5
What do you like best about ArcGIS Survey123?

I liked best the variety of design form options that engages the user that produces usable data. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

There is not anything I disliked about Survey 1-2-3. I wish I had learned about it earlier. Review collected by and hosted on G2.com.

Benjamin D.
BD
Benjamin D.
GIS Coordinator
Mid-Market (51-1000 emp.)
"Field Study"
5/5
What do you like best about ArcGIS Survey123?

I like using Survey123 to do inventory of bus stops. And it is best for ADA and compliance issues. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

To create the questions in Survey123 it requires advanced knowledge of the software. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Survey123 makes data collection more accessible."
5/5
What do you like best about ArcGIS Survey123?

I love that Survey123 is a tool that our clients find approachable and eliminates the headaches of spreadsheets and paper forms! Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Sometimes the app is rigid and there are several bugs that have been addressed by the user community but not yet addressed by the developers to fix with calculations dependent on values in a repeat table. Review collected by and hosted on G2.com.

KK
Kyle K.
Program specialist
Mid-Market (51-1000 emp.)
"Survey 123"
4/5
What do you like best about ArcGIS Survey123?

We use S123 on a daily basis. The ease and functionality when creating the surveys is all made easily along with the support system behind the utility. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

At time you need to rely think out of the box to achieve a functionality you want to implement into the survey. Review collected by and hosted on G2.com.

Verified User in Public Safety
AP
Verified User in Public Safety
Enterprise (> 1000 emp.)
"Quick and easy data collection in the field"
4.5/5
What do you like best about ArcGIS Survey123?

In our organization it is great that we are able to collect data quickly and easily in the field no matter the connectivity that is available in our rural areas. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

The downside that we have run into is not being able to add our own maps into a survey. Review collected by and hosted on G2.com.

SB
Sarah B.
Cultural Resource Manager
Mid-Market (51-1000 emp.)
"Survey 123"
3.5/5
What do you like best about ArcGIS Survey123?

Can link up with ArcGIS Online. Ability to put in pictures. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

Need to have account for each person to use. Review collected by and hosted on G2.com.

Response from Ismael Chivite of ArcGIS Survey123

Hi Sarah. Thanks for your review! I just wanted to let you know that Survey123 supports public surveys. This is very useful when you wish people to submit data from the field or web apps without an ArcGIS account. See details here:

https://community.esri.com/groups/survey123/blog/2016/11/10/getting-started-with-public-surveys

ZC
Zachary C.
GIS Specialist
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Survey123"
3.5/5
What do you like best about ArcGIS Survey123?

I like the amount of customization, however I would like to be able to add custom entries to forms. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

I would like to have more developer options for the forum. Review collected by and hosted on G2.com.

Verified User in Environmental Services
UE
Verified User in Environmental Services
Enterprise (> 1000 emp.)
"Great Information App"
5/5
What do you like best about ArcGIS Survey123?

This is one of the easiest app to set up quickly to gather data in emergencies. Our agency relies on to to gather data quickly so that we can make decisions that affect the public. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Survey123?

There is not much I dislike about this product, it meets our needs. Review collected by and hosted on G2.com.

Questions about ArcGIS Survey123? Ask real users or explore answers from the community

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GU
Guest User
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Last activity 6 months ago

What is ArcGIS Survey123 used for?

GU
Guest User
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Last activity 6 months ago

What's new in survey123?

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

19 months

Perceived Cost

$$$$$
ArcGIS Survey123 Comparisons
ArcGIS Survey123 Features
Survey Builder
Customizable Questions
Survey Distribution
Branding
Reporting & Analytics