Aptean Distribution ERP Reviews & Product Details

I do like the new portal, it makes submitting new support tickets a lot easier, as well as making it easier to manage them. The support team is also really responsive and great to work with. Review collected by and hosted on G2.com.

We've had issues with uptime since moving to the cloud. While the team is quick getting us back in, we do struggle with how often we have problems. Review collected by and hosted on G2.com.

It is very intuitive. Easy for non-IT professionals. Review collected by and hosted on G2.com.

I feel like the annual maintenance is expensive. Review collected by and hosted on G2.com.

This ERP is both easy to use and powerful. It's accessible for beginners, yet robust enough to manage complex, large-scale, multi-company operations. Review collected by and hosted on G2.com.

There are a lot of screens to keep track of, which can be a bit overwhelming, but in the end, it still accomplishes what I need. Review collected by and hosted on G2.com.

It includes all necessary modules/functions, from Order entry to shipment. Review collected by and hosted on G2.com.

Integration with third-party applications is difficult. i.e. Proship, Paypal. Review collected by and hosted on G2.com.

Since our initial installation six years ago, we have implemented several improvements to Apprise, and our list of proposed improvements continues to grow! We have successfully upgraded to the latest version three times in six years, and the upgrades were smooth and easy. This level of continuous improvement was not possible with our previous ERP. Review collected by and hosted on G2.com.

After initially being purchased by Aptean, their service levels suffered. Service levels have improved dramatically since then, but they are still not at pre-purchase levels, in my opinion. Review collected by and hosted on G2.com.

Apprise is comprehensive software that does a good job of meeting most needs a company has for ERP software. It is nice to have a complete one-stop software package. Review collected by and hosted on G2.com.

Since moving to version 8.2 we have experienced a large number of bugs and problems that we did not see in version 7.6. I believe the jump to the WebUI was done before the UI was fully tested. We were and still are unable to use the WebUI due to missing functionality we rely on every day. We just installed SP26 and some of the issues are fixed but some still remain. Using the desktop MSI is a far better experience than the WebUI.

Support services have also slipped from prior years. We have cases that linger in the queue for weeks if not longer. Anything that goes to programming for review or to be fixed is like dropping into a black hole. We have had cases drag on for months when in programming.

Overall, the system is reasonably good and we certainly run our business using it. We have found work-arounds for the things that don't work correctly for the most part. I will say that since we moved to version 8.2 many of our users have lost confidence in Apprise.

Update 10/27/2022

Some of the bugs we identified in 8.2 have been addressed and the software is working well for us. It is my understanding that the current version of the MSI will not be updated, eventually pushing everyone to the WebUI. This was expected. It is my hope that version 8.3 has signficant improvments to the WebUI. We are planning a move to 8.3 early in 2023.

Case response times have been improving somewhat. I believe Aptean is making an effort to address this issue. Review collected by and hosted on G2.com.

The ERP is great at working with data - ease of reporting and also importing data. Review collected by and hosted on G2.com.

It's difficult to get good support or fix a bug. The system can be inconsistent in terminology. In some cases the Help docs are not helpful at all. API's are difficult to use which limits the integration options with other platforms. The system is very USA-centric. Review collected by and hosted on G2.com.

Manufacturing and the API's are very complete.

BOMs are very accurate.

Reporting for sales is good. Review collected by and hosted on G2.com.

Support sometimes takes a little longer than I would like.

Wish the BOMs had an import update to change many BOMs it takes a very long time.

Reporting for written business is lacking with it had the same reporting as shipped reports. Review collected by and hosted on G2.com.

It is very user-friendly and customizable. Review collected by and hosted on G2.com.

Support is very unprofessional and it is only available via the portal. Review collected by and hosted on G2.com.

Perfect for import and distribution. Has excellent order processing and warehouse features. Review collected by and hosted on G2.com.

It can be a bit complex in some areas due to the advanced feature sets available. support tickets can take a while to get resolved although this is improving. Review collected by and hosted on G2.com.