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Fantastic Support team, able and willing to implement scripts to solve issues before features get implemented. Seriously I cannot give enough credit to the Support team.
Out of the box very simple to use, especially with bootstrapping offered by Analyst1, they include a ton of feeds and default mappings, most of which were still accurate and did not require any configuration.
Direction of some of the upcoming and more recent features seems to be to sort of "open up" the platform to more customization, which I cannot support enough. For example, custom API sources are already implemented and we have worked with them to build some pretty interesting custom JSON mappings directly from the source instead of me needing to go from a python script back into the platform. But it seems some of the upcoming features are moving in a similar direction.
Integrations with several other tools are extremely easy to set up, any premium source or enrichment source they have, you essentially just put in the key and wait for it to finish loading everything in. Some of the other integrations such as Splunk make it extremely easy to build it into existing processes. Review collected by and hosted on G2.com.
UI elements are not as intuitive as they should be, for example some settings are across different pages, or lists refreshing when not needed.
also a few of the features/fixes are partially implemented (though they usually get fully implemented in time, and that is a small fraction of the features) Review collected by and hosted on G2.com.
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