The ease of use for both our community and staff is what stands out most about Amilia SmartRec. The customer self-serve features significantly reduce the time our team spends managing rentals and registrations. On top of that, their customer support is fantastic, always quick to respond via chat or ticket. We also really value our dedicated account representative, who meets with us quarterly to review product enhancements, share data insights, and address any questions. Review collected by and hosted on G2.com.

What could be improved a bit is the management of contracts for facility rentals. It would help to have regular reminders for customers to pay their invoices when they are not paid on time. In addition, the process for modifying contracts for ongoing facility rentals could be improved. Review collected by and hosted on G2.com.

Amilia's customer service is truly unmatched. They have not only been receptive to feedback but have worked tirelessly to implement feedback to improve their product. In the two years that we have been live with Amilia, they have developed features and reports that have allowed our staff to more productively use time and have more visibility into the success of the programs that they run. Review collected by and hosted on G2.com.

Amilia is a developing platform; when we signed with them in 2024 there were product gaps that needed creative solutions while Amilia worked on real and lasting ones. They have delivered above and beyond what we would have been able to expect in that time frame. Review collected by and hosted on G2.com.

]Amilia SmartRec is intuitive and has been easy for both our staff and customers to learn. It provides the tools we need to manage program registration, camps, point-of-sale, and facility rentals efficiently. The AI Assistant is a great first resource, and if we still need help, the customer service team responds quickly and consistently provides excellent support. Review collected by and hosted on G2.com.

Like any software platform, there are features we'd still like to see added or improved. However, Amilia actively seeks feedback from its customers and has implemented many enhancements based on user suggestions. While not every request can be addressed immediately, it's clear they are committed to continuously improving the product. Review collected by and hosted on G2.com.

I find Amilia SmartRec incredibly easy to use. I also love how effective their staff is at resolving issues; they really do everything in their power to resolve problems quickly. The communication tools are fantastic for updating members and activities. The analytics feature is something I use daily as it makes it simple to provide report details to my Board of Directors and makes getting information really easy. The initial setup was smooth, and the Amilia team made everything easy. Review collected by and hosted on G2.com.

It is hard for us to do the facility scheduling, but that is because we are a different beast. On top of having 4 pools we need to schedule out, we also have one of our pools that switch from short course yards to long course meters at different times of the day. Review collected by and hosted on G2.com.

It’s modern and easy to use, which was something we had trouble finding in other rec software. It’s easy to set up programs, automate billing and reports, and the reporting is robust. The Cecilia ChatBot makes a world of difference when you need to figure out how something is done. On top of that, customer support has been outstanding. We typically hear back on a question anywhere between 10 minutes and 48 hours, which is really great. Review collected by and hosted on G2.com.

There are a few things on the finance side that can be an issue from time to time. We’ve had to dig into certain transactions to understand what they are and where they’re coming from, but support is always available and willing to help us work through it. Review collected by and hosted on G2.com.

I like the wide range of tasks Amilia SmartRec can handle for a recreation center, including facility bookings, online program registration, and contracts, making it a perfect fit for me. I appreciate 'Amilia University,' which handles training and troubleshooting, and find Amilia's staff very helpful and available. The continuous new features and updates show Amilia is working to make a better platform. The initial setup was very easy, even with my limited tech experience, as I worked one-on-one with an Amilia member and had a trial period to explore both admin and client-facing sides. Review collected by and hosted on G2.com.

The one thing I would like is more customizable tools in the contract system. Such as being able to add discounts to the contract or color-coding how it shows up on the schedule. As I said, you can currently add additional fees but I would like to show discounts applied as well. Also, just choosing what color it shows up on the schedule to help my staff better understand which facility is being used at a quick glance without highlighting it. Review collected by and hosted on G2.com.

What I enjoy most is the relationship I have with Amilia. They take any concerns or requests seriously and consistently work toward improvements. Review collected by and hosted on G2.com.

In the past, some of the reporting was lacking, but over the years there have been major improvements, driven by a clear commitment to listening to customer feedback. Review collected by and hosted on G2.com.

The customer success and support teams at Amilia SmartRec are excellent to work with. Having a reliable support network is essential for us, and we love knowing that we can count on the Amilia team to help work through issues. The initial setup was fairly easy due to the dedicated implementation specialist provided by Amilia. Review collected by and hosted on G2.com.

Refunds in the system can be clunky, and we would like a better option for guest checkout at POS stations. Refunds are a multistep process and can be difficult for staff to figure out. There is no native guest checkout option, so you either have to create an account for clients or use a workaround in the system for POS transactions. Review collected by and hosted on G2.com.

The support time is available in real time and know the platform. They are responsive, and when needed follow up in a timely manner. Also the platform just works. 100% uptime from my point of view. The ui is fast and intuitive. Review collected by and hosted on G2.com.

Honestly after 5 years I have not had any problems that were not dealt with quickly. Review collected by and hosted on G2.com.

We love the usability of it. SmartRec has multiple built-in apps that help us in so many ways. Review collected by and hosted on G2.com.

We don't have any major dislikes. The only feedback I would provide would be specific to Parks and Recreation management. Review collected by and hosted on G2.com.