ALVAO Service Desk Reviews & Product Details

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

Seller

ALVAO

Discussions

ALVAO Service Desk Community

Languages Supported

Czech, German, English, Hungarian, Polish, Slovak

Solution Type

All-in-One

Overview by

Jana Mancikova (Product Marketing Specialist)

Pricing

Pricing provided by ALVAO Service Desk.

Start

$36.00

1 per AGENT Per Month

Standard

$54.00

1 per AGENT Per Month

View More Pricing Information

Top-Rated Alternatives

Jira Service Management

4.3/5(1,014)

Freshservice

4.6/5(1,387)

ServiceNow IT Service Management

4.5/5(2,036)

View All Alternatives

User Insights

Average based on 56 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Sign in to view

Per Month

Log in to unlock pricing and user insights

G2 reviews are authentic and verified.

Here's how.

UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/6/2022

"Alvao Service Desk is the best service desk tool"

5/5

What do you like best about ALVAO Service Desk?

It is easy to use. We have over 7000 employees and students and there was no need to do training for them to use the tool. It was easy and quick to implement.

It is a modern, intuitive and simple tool to use. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

We have chosen this tool because we love it. So there is nothing I dislike about that. Review collected by and hosted on G2.com.

VC

Václav C.

Chief Digital Officer (CDO)

Mid-Market (51-1000 emp.)

5/31/2022

"Easy to use product"

4/5

What do you like best about ALVAO Service Desk?

Low barrier to start using. Simple to use, intuitive user interface. Not linked only to IT, usable for different departments/services across the company. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

Limited customizability, due to the product simplicity. Review collected by and hosted on G2.com.

EM

Verified User in Machinery

Enterprise (> 1000 emp.)

6/17/2022

"ServiceDesk helps us manage our processes"

5/5

What do you like best about ALVAO Service Desk?

It enables us to create the tree of services not only for IT but also for business ones such as facility management, etc. We can control and manage to supply our services. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

It needs to improve in getting closer to requestersů and make it simplier to open and review their tickets. Also, the approval process needs to be improved. Review collected by and hosted on G2.com.

VO

Veeral O.

Principal Solutions Architect

Mid-Market (51-1000 emp.)

10/1/2021

"An excellent SaaS based service desk tool that tightly integrates with Microsoft products"

4.5/5

What do you like best about ALVAO Service Desk?

The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well. Review collected by and hosted on G2.com.

What do you dislike about ALVAO Service Desk?

It is not easy to customize the tool and functionality. It's knowledge management related features can be improved further. Review collected by and hosted on G2.com.

Recommendations to others considering ALVAO Service Desk:

It has a free trial version which can be explored before subscribing it. Review collected by and hosted on G2.com.

What problems is ALVAO Service Desk solving and how is that benefiting you?

Tickets management, end to end support, incident and change management processes. It acts as a single point of contact for all needs of an end user. Review collected by and hosted on G2.com.

A

Verified User

CIO

Enterprise (> 1000 emp.)

11/12/2026

4.5/5

ALVAO Service Desk is a versatile solution that excels in managing various organizational requests, including ICT, HR, and facility management. Its intuitive interface and seamless integration with LDAP and Active Directory enhance user experience and streamline permission management.

View Full Review

Summarized using AI

I

Verified User

IT manager

Mid-Market (51-1000 emp.)

11/12/2026

4.5/5

Alvao serves as a dependable internal ticketing system that has proven valuable during audits, offering tiered permission levels for clear access control and fully traceable processes. Its configurable workflows effectively manage complex tasks like employee onboarding and offboarding.

View Full Review

Summarized using AI