--- title: ALVAO Service Desk Reviews meta\_title: 'ALVAO Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 52 reviews by the users' company size, role or industry to find out how ALVAO Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 52 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ALVAO Service Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ALVAO Service Desk but has limited features. Are you part of the ALVAO Service Desk team? [Upgrade your plan](https://my.g2.com/alvao-service-desk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com * * * Seller [ALVAO](https://www.g2.com/sellers/alvao) Discussions [ALVAO Service Desk Community](https://www.g2.com/products/alvao-service-desk/discuss) Languages Supported Czech, German, English, Hungarian, Polish, Slovak Solution Type All-in-One Overview by Jana Mancikova (Product Marketing Specialist) Show More ## Pricing Pricing provided by ALVAO Service Desk. ### Start $36.00 1 per AGENT Per Month ### Standard $54.00 1 per AGENT Per Month [ View More Pricing Information ](https://www.g2.com/products/alvao-service-desk/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,350) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/alvao-service-desk/competitors/alternatives) ## User Insights Average based on 52 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") EM Verified User in Machinery Enterprise (\> 1000 emp.) 6/17/2022 "ServiceDesk helps us manage our processes" 5/5 What do you like best about ALVAO Service Desk? It enables us to create the tree of services not only for IT but also for business ones such as facility management, etc. We can control and manage to supply our services. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? It needs to improve in getting closer to requestersů and make it simplier to open and review their tickets. Also, the approval process needs to be improved. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Tracking user and system issues and manage of their solutions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Veeral O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veeral O.") VO Veeral O. Principal Solutions Architect Mid-Market (51-1000 emp.) 10/1/2021 "An excellent SaaS based service desk tool that tightly integrates with Microsoft products" 4.5/5 What do you like best about ALVAO Service Desk? The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? It is not easy to customize the tool and functionality. It's knowledge management related features can be improved further. Review collected by and hosted on G2.com. Recommendations to others considering ALVAO Service Desk: It has a free trial version which can be explored before subscribing it. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Tickets management, end to end support, incident and change management processes. It acts as a single point of contact for all needs of an end user. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ALVAO Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ALVAO Service Desk ](https://www.g2.com/products/alvao-service-desk/discussions/new) GU Guest User What is ALVAO Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/alvao-service-desk/discuss) ## Pricing Options Pricing provided by ALVAO Service Desk. ### Start $36.00 1 per AGENT Per Month ### Standard $54.00 1 per AGENT Per Month ### Professional $63.00 1 per AGENT Per Month [ View More Pricing Information ](https://www.g2.com/products/alvao-service-desk/pricing) ALVAO Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alvao-service-desk-vs-jira-service-management) ##### ##### ALVAO Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alvao-service-desk/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What live commerce platforms are worth using for a retail brand that needs clear implementation success metrics and reliable streaming before committing to a long contract?](https://www.g2.com/discussions/what-live-commerce-platforms-are-worth-using-for-a-retail-brand-that-needs-clear-implementation-success-metrics-and-reliable-streaming-before-committing-to-a-long-contract)[Which database DevOps software is best for teams managing database changes across development, staging and production environments automatically?](https://www.g2.com/discussions/which-database-devops-software-is-best-for-teams-managing-database-changes-across-development-staging-and-production-environments-automatically)[Which all-in-one hardware monitoring dashboard works best for a small IT team tracking servers and workstations without needing a separate tool for each device type?](https://www.g2.com/discussions/which-all-in-one-hardware-monitoring-dashboard-works-best-for-a-small-it-team-tracking-servers-and-workstations-without-needing-a-separate-tool-for-each-device-type) [Which AP automation tools are top-rated by software companies](https://www.g2.com/discussions/which-ap-automation-tools-are-top-rated-by-software-companies)[What are the best collaboration tools available on AWS marketplace?](https://www.g2.com/discussions/what-are-the-best-collaboration-tools-available-on-aws-marketplace)[Pros and Cons Details](https://www.g2.com/products/alvao-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)