1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [ALVAO Service Desk Discussions](https://www.g2.com/products/alvao-service-desk/discuss) [ ![ALVAO Service Desk](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_193f0f74929478e93ff260d7437ab6f6/alvao-service-desk.png "ALVAO Service Desk") ](/products/alvao-service-desk/reviews) # ALVAO Service Desk Discussions ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com ![ALVAO Service Desk](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_193f0f74929478e93ff260d7437ab6f6/alvao-service-desk.png "ALVAO Service Desk") ALVAO Service Desk Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+ALVAO+Service+Desk+used+for%3F&title=What+is+ALVAO+Service+Desk+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-alvao-service-desk-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+ALVAO+Service+Desk+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-alvao-service-desk-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-alvao-service-desk-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+ALVAO+Service+Desk+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-alvao-service-desk-used-for%0aWhat+is+ALVAO+Service+Desk+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+ALVAO+Service+Desk+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-alvao-service-desk-used-for%0aWhat+is+ALVAO+Service+Desk+used+for%3F) - Copy link - [ ## What is ALVAO Service Desk used for? ](/discussions/what-is-alvao-service-desk-used-for) What is ALVAO Service Desk used for? [ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 0 (0 Comments) Add a comment [ View discussion ](/discussions/what-is-alvao-service-desk-used-for) ## Browse by popular topics [Service Desk Software](/products/alvao-service-desk/discuss?filters%5Btags%5D%5B%5D=service-desk-software)