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# ALVAO Service Desk vs Jira Service Management Comparison - What are their main differences?

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ALVAO Service DeskJira Service Management[+ Add Product](#)

Pricing

**ALVAO Service Desk**
Free Trial

**$36.00** 1 per AGENT Per Month · Start

**$54.00** 1 per AGENT Per Month · Standard

**$63.00** 1 per AGENT Per Month · Professional

**$84.00** 1 per USER Per Month · Enterprise

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**Jira Service Management**
Free Trial

**0** /agent/month · Free

**20** /agent/month · Standard

**40** /agent/month · Premium

**$$$** · Enterprise

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**Pricing Insights**
from reviews

Perceived Cost

**ALVAO Service Desk**
$$$$$

**Jira Service Management**
$$$$$

Average Discount

**ALVAO Service Desk**
12%1% more

**Jira Service Management**
11%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**ALVAO Service Desk** 6 months
Based on 100 responses

**Jira Service Management** 6 months
Based on 100 responses

Return on Investment

**ALVAO Service Desk** 6 months
Based on 100 responses

**Jira Service Management** 6 months
Based on 100 responses

 ![ALVAO Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/4e496ee12f755407aa95b182d1f292cc/alvao-service-desk.svg "ALVAO Service Desk")

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

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**Pros & Cons**
from reviews

**ALVAO Service Desk**

User Interface (7)

Ease of Use (6)

Complex Setup (2)

Insufficient Information (2)

**Jira Service Management**

Ease of Use (49)

Integrations (33)

Learning Curve (35)

Complexity (29)

Integrations

**ALVAO Service Desk**
Not enough data

**Jira Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image")

Bitbucket

](https://www.g2.com/products/bitbucket/reviews)[
View all
](https://www.g2.com/products/jira-service-management/integrations)

Screenshots

**ALVAO Service Desk**
 ![ALVAO Service Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1458129/Capterra.png)

**Jira Service Management**
 ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png)

**Ratings**
from reviews

Meets Requirements

**ALVAO Service Desk**

**8.8** /10

Based on 36 responses

**Jira Service Management**

**8.8** /10

Based on 896 responses

Ease of Use

**ALVAO Service Desk**

**9.0** /10

Based on 42 responses

**Jira Service Management**

**8.3** /10

Based on 903 responses

Ease of Setup

**ALVAO Service Desk**

**8.3** /10

Based on 36 responses

**Jira Service Management**

**8.1** /10

Based on 510 responses

Ease of Admin

**ALVAO Service Desk**

**8.4** /10

Based on 32 responses

**Jira Service Management**

**8.0** /10

Based on 377 responses

Quality of Support

**ALVAO Service Desk**

**9.2** /10

Based on 36 responses

**Jira Service Management**

**8.4** /10

Based on 776 responses

Has the product been a good partner in doing business?

**ALVAO Service Desk**

**9.5** /10

Based on 32 responses

**Jira Service Management**

**8.7** /10

Based on 354 responses

Product Direction (% positive)

**ALVAO Service Desk**

**10.0** /10

Based on 37 responses

**Jira Service Management**

**8.7** /10

Based on 854 responses

**Features**
ratings from reviews

Help Desk

**8.2** /10

Based on 5 responses

**8.8** /10

Based on 129 responses

Incident Management

**8.7** /10

Based on 5 responses

**8.7** /10

Based on 167 responses

Service Desk

**8.4** /10

Based on 25 responses

**8.5** /10

Based on 383 responses

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IT Service Management (ITSM) Tools

Not enough data

**8.7** /10

Based on 206 responses

IT Alerting

Not enough data

**8.6** /10

Based on 26 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
5.4%

Mid-Market(51-1000 emp.)
64.3%

Enterprise(\> 1000 emp.)
30.4%

Small-Business(50 or fewer emp.)
5.4%

Mid-Market(51-1000 emp.)
64.3%

Enterprise(\> 1000 emp.)
30.4%

Small-Business(50 or fewer emp.)
19.0%

Mid-Market(51-1000 emp.)
43.2%

Enterprise(\> 1000 emp.)
37.8%

Small-Business(50 or fewer emp.)
19.0%

Mid-Market(51-1000 emp.)
43.2%

Enterprise(\> 1000 emp.)
37.8%

**Reviewers' Industry**

[![ALVAO Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/4e496ee12f755407aa95b182d1f292cc/alvao-service-desk.svg "ALVAO Service Desk")](https://www.g2.com/products/alvao-service-desk/reviews)
ALVAO Service Desk

Government Administration
10.7%

Outsourcing/Offshoring
7.1%

Higher Education
7.1%

Hospital & Health Care
7.1%

Banking
5.4%

Other
62.5%

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)
Jira Service Management

Information Technology and Services
31.0%

Computer Software
16.1%

Financial Services
5.1%

Internet
4.3%

Telecommunications
3.1%

Other
40.4%

Alternatives

**ALVAO Service Desk Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

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Freshservice
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 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

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SolarWinds Service Desk
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**Jira Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
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 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
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 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
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 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
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