ALVAO Service Desk Reviews & Product Details

We had the Taskpool system for managing user requests. It was suitable for up to 12 employees in IT and 200 requests per month. However, we have grown and our system fell behind our requirements. We chose Alvao Service Desk. I like the configurability of the solution that suits all processes in the company. It is great this ITSM solution is also aligned with ITIL.

It is great that we now have accurate and available data to effectively manage our processes. Review collected by and hosted on G2.com.

As of now, I have no complaints about this product. Review collected by and hosted on G2.com.

We were looking for a tool that is compatible with ITIL framework:

- Easy-to-use and intuitive tool for users

- Single point of contact for all employees

- Variability in routing ticketing to different solvers Review collected by and hosted on G2.com.

I absolutely miss the native mobile application, which took advantage of today's capabilities of the phone's operating system, such as camera usage, notifications, etc. The web solution is nice, but insufficient. Review collected by and hosted on G2.com.

Alvao Service Desk puts our internal services in order. We have now an organized system in which we can clearly see services and tickets belong to them.

- Intuitive, out-of-box, and easy-to-use solution

- Nice and modern UI design

- Easy administration and simple service management

- It is nice that Alvao takes a generally thoughtful approach to its product development, as they are constantly improving

- There is an opportunity to contribute to their development by suggesting ways to improve the product, they listen to their customers

- A nice synergy between Alvao Service Desk and Asset Management Review collected by and hosted on G2.com.

Up to now, I have had no major issues with the product. Review collected by and hosted on G2.com.

We were looking for ITSM tool that had good reviews and are present with complete internet website. ITIL certification by Pink Elephant was also a deciding factor – we chose Alvao Service Desk.

• We like the simplicity of the product and how it is used in our operations

• It is helping us regain control of our support processes

• Flexibility of the tool – the field team can reassign the cases. The engineer can be anywhere and can get the ticket.

• The ability to discern between changes and incidents Review collected by and hosted on G2.com.

So far we are really happy with the product, some better reporting skills from the Web App would be a great plus. Review collected by and hosted on G2.com.

- We like the interconnection with Microsoft products. Alvao nicely fitted into our migration to Microsoft Azure - It is an easy out-of-the-box implementation for a small or medium-sized business. - ITIL compliant service desk Review collected by and hosted on G2.com.

At this moment we don't have anything to mention in this matter. Review collected by and hosted on G2.com.

Single source of truth around IT support tickets. User friendly interface. Easy to use not only by the specialists but end-users as well. Easy adoption by end-users without the need for specific training. Review collected by and hosted on G2.com.

I haven't found anything to claim for this product. Review collected by and hosted on G2.com.

ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations.

Alvao service desk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable. Review collected by and hosted on G2.com.

So far I haven't encountered any issues with this product. Review collected by and hosted on G2.com.

I like the best that application can be customized, for example, you can create your own custom forms or edit document numbering. Review collected by and hosted on G2.com.

I dislike that with application upgrade functionality of custom forms is not guaranteed. Review collected by and hosted on G2.com.

Easy control and integration with Microsoft products (Outlook, Excel). Good options for customization and expanding of the tool's functions. Great support and regular development of SW. Review collected by and hosted on G2.com.

Weak KnowledgeBase so far. In case of a bigger number of users/services, the requirements for the administration are increasing. Review collected by and hosted on G2.com.

- very intuitive user interface

- always available through the web application

- no coding required for workflows

- very helpful Alvao support Review collected by and hosted on G2.com.

So far, I haven't found anything in 5 years. Review collected by and hosted on G2.com.