ALVAO Service Desk Reviews & Product Details

- The process workflows available out of the box are good but even better is the option to simply edit them. This helps with scaling as well.

- Having shared process ensures everyone follows the standard path without deviation.

- Both the user and the agent can check the status of the ticket and stay up to date with latest events. Review collected by and hosted on G2.com.

There are certain predefined things that we need to accept. This limits our configuration capabilities to a degree. Review collected by and hosted on G2.com.

Back in days, our IT department was using a simple email client as a ticketing system, moving to Alvao services desk was one of the biggest improvement for simplifying our work. Our employees liked that so much that after a few years is Alvao service desk implemented in many departments, from the accounting department, marketing and sales department to the legal department - 1200 daily users.

intuitive user interface

Custom forms

Awesome support from Alvao side

Multi-factor authentication via Azure AD Review collected by and hosted on G2.com.

I would like to use Alvao also on my mobile phone, but actually there isn't any official application.

Custom forms usually don't work after updating to the newer version of the application. Review collected by and hosted on G2.com.

The licensing model per user is very cost effective when the solution is used broadly. It scales much better and gives us a freedom to add new workflows.

The interface is very intuitive for non-IT agents. The configuration is easy to understand and doesn't speak with too specialized language. Review collected by and hosted on G2.com.

Limited options to customize the graphic interface. The logic of movement through the application is a bit confusing. Review collected by and hosted on G2.com.

- Simple and easy to use. Nice overview of workload and full audit trail.

- We can solve multiple agendas in one digitalized process.

- Direct communication with users. Review collected by and hosted on G2.com.

I am mostly satisfied. We are not yet fully using the solution to its full potential. There's more features than we are able to utilize now. Review collected by and hosted on G2.com.

User friendly graphic interface and UX

Working with tickets

Flexibility and configuration options Review collected by and hosted on G2.com.

We use Alvao service desk for external customers as an MSP. We'd appreciate better options for invoicing, time claiming.

We weren't happy with the reporting out of the box. Review collected by and hosted on G2.com.

- clear single point of contact for users - they do not need to remember who to contact. Review collected by and hosted on G2.com.

- for advance adjustments of forms need to know programming. Help from experienced colleagues is needed. Review collected by and hosted on G2.com.

- clear overview to working capacity over my team

- great options for reporting - clear report through power BI

- tracking of SLA for raised requests Review collected by and hosted on G2.com.

solution is great, no idea where to improve. Review collected by and hosted on G2.com.

I like the flexibility of the solution. ALVAO is used as an incident/problem-solving solution. Review collected by and hosted on G2.com.

Everything is OK. Nothing to mention as dislike. Review collected by and hosted on G2.com.

- system is easy to use for end users and also for administrator

- great connection with Microsoft technology Review collected by and hosted on G2.com.

- Performance of ALVAO could be better, we have on premise solution.

- missing knowledge articles for programming advanced forms Review collected by and hosted on G2.com.

Microsoft look and feel. The solution is very easy to use. Wide option of a catalogue of services Review collected by and hosted on G2.com.

We are fresh users, we don't see anything to improve. Review collected by and hosted on G2.com.