--- title: ALVAO Service Desk Reviews meta\_title: 'ALVAO Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 52 reviews by the users' company size, role or industry to find out how ALVAO Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 52 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ALVAO Service Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ALVAO Service Desk but has limited features. Are you part of the ALVAO Service Desk team? [Upgrade your plan](https://my.g2.com/alvao-service-desk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com * * * Seller [ALVAO](https://www.g2.com/sellers/alvao) Discussions [ALVAO Service Desk Community](https://www.g2.com/products/alvao-service-desk/discuss) Languages Supported Czech, German, English, Hungarian, Polish, Slovak Solution Type All-in-One Overview by Jana Mancikova (Product Marketing Specialist) Show More ## Pricing Pricing provided by ALVAO Service Desk. ### Start $36.00 1 per AGENT Per Month ### Standard $54.00 1 per AGENT Per Month [ View More Pricing Information ](https://www.g2.com/products/alvao-service-desk/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/alvao-service-desk/competitors/alternatives) ## User Insights Average based on 52 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) HS Hana S. Mid-Market (51-1000 emp.) 4/25/2023 "Alvao helps with office digitization" 3.5/5 What do you like best about ALVAO Service Desk? The licensing model per user is very cost effective when the solution is used broadly. It scales much better and gives us a freedom to add new workflows. The interface is very intuitive for non-IT agents. The configuration is easy to understand and doesn't speak with too specialized language. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? Limited options to customize the graphic interface. The logic of movement through the application is a bit confusing. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? IT incident/requests/etc General IT support We have added other departments over the time. The incentive came from them when they saw successful implementation in IT. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VC Vladimira C. Mid-Market (51-1000 emp.) 4/25/2023 "Alvao improves our communication with users" 5/5 What do you like best about ALVAO Service Desk? - Simple and easy to use. Nice overview of workload and full audit trail. - We can solve multiple agendas in one digitalized process. - Direct communication with users. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? I am mostly satisfied. We are not yet fully using the solution to its full potential. There's more features than we are able to utilize now. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - I have an overview of tickets related to the services I am responsible for. - Easy filtering of relevant tickets. - Easy to find relevant information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vítek D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vítek D.") VD Vítek D. system administrator Mid-Market (51-1000 emp.) 4/25/2023 "Effective single point of contact for ICT customers in MSP" 5/5 What do you like best about ALVAO Service Desk? User friendly graphic interface and UX Working with tickets Flexibility and configuration options Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? We use Alvao service desk for external customers as an MSP. We'd appreciate better options for invoicing, time claiming. We weren't happy with the reporting out of the box. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - Platform to support our customers. - We track all the services we provide to our customers. - It helps us organize our time and invoicing to the customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PK Pavla K. Mid-Market (51-1000 emp.) 4/25/2023 "Single point of contact for requests" 4.5/5 What do you like best about ALVAO Service Desk? - clear single point of contact for users - they do not need to remember who to contact. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? - for advance adjustments of forms need to know programming. Help from experienced colleagues is needed. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Replacement of outdated solution by ALVAO - more complex processes (reporting, change of service, audit trail) Full audit trail of all information mentioned in ALVAO Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JV Jakub V. Mid-Market (51-1000 emp.) 4/25/2023 "Get a better overview to my and team workload" 4/5 What do you like best about ALVAO Service Desk? - clear overview to working capacity over my team - great options for reporting - clear report through power BI - tracking of SLA for raised requests Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? solution is great, no idea where to improve. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - clear overview of open tickets - the possibility of using previous tickets - use same way of solution Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tomáš .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomáš .") T Tomáš . Vedúci referátu prevádzky IKT - Centrum informačných technológií UK Enterprise (\> 1000 emp.) 4/25/2023 "Replacement of outdated solution" 5/5 What do you like best about ALVAO Service Desk? I like the flexibility of the solution. ALVAO is used as an incident/problem-solving solution. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? Everything is OK. Nothing to mention as dislike. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Old system has no change to adjust, ALVAO brings possibility to adjust process flows and formulas based on our needs. Huge benefit is synergy of Asset Management and Service Desk. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PH Petr H. Mid-Market (51-1000 emp.) 4/25/2023 "Get a great overview of my tickets (incidents and requests)" 3.5/5 What do you like best about ALVAO Service Desk? - system is easy to use for end users and also for administrator - great connection with Microsoft technology Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? - Performance of ALVAO could be better, we have on premise solution. - missing knowledge articles for programing advance forms Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - clear overview of my tickets - full audit trail Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan J.") JJ Jan J. IT specialista Enterprise (\> 1000 emp.) 4/25/2023 "Optimalization of problem solving process" 4/5 What do you like best about ALVAO Service Desk? Microsoft look and feel. The solution is very easy to use. Wide option of a catalogue of services Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? We are fresh users, we don't see anything to improve. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - IT services for end users - Support for students - Purchase department - Idea to use in HR process Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MT Michal T. IT End User Services Manager Enterprise (\> 1000 emp.) 5/19/2022 "The Service Desk has improved the quality of our services" 5/5 What do you like best about ALVAO Service Desk? We had the Taskpool system for managing user requests. It was suitable for up to 12 employees in IT and 200 requests per month. However, we have grown and our system fell behind our requirements. We chose Alvao Service Desk. I like the configurability of the solution that suits all processes in the company. It is great this ITSM solution is also aligned with ITIL. It is great that we now have accurate and available data to effectively manage our processes. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? As of now, I have no complaints about this product. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - We have a nice service catalogue of IT services - an essential tool for IT and customers to communicate. - We eliminated paper requests and reduced the administrative burden for our users. - In addition, there is increased support not only for IT processes but for all service activities as well. - We increased the efficiency of IT processes. - Our IT department is now a global IT service provider. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David Z.") DZ David Z. Náměstek pro informatiku a kybernetickou bezpečnost Enterprise (\> 1000 emp.) 5/30/2022 "We were looking for a tool that is compatible with ITIL framework" 4.5/5 What do you like best about ALVAO Service Desk? We were looking for a tool that is compatible with ITIL framework: - Easy-to-use and intuitive tool for users - Single point of contact for all employees - Variability in routing ticketing to different solvers Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? I absolutely miss the native mobile application, which took advantage of today's capabilities of the phone's operating system, such as camera usage, notifications, etc. The web solution is nice, but insufficient. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - there are clear definitions of the services IT provides - the cost of IT services has been reduced - we have excellent data for Power BI, where we can evaluate the workload of the ICT department and individual employees. - we like a nice synergy between Alvao Asset Management and Service Desk in one console – we have all assets and requests as a single point of contact Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about ALVAO Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ALVAO Service Desk ](https://www.g2.com/products/alvao-service-desk/discussions/new) GU Guest User What is ALVAO Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/alvao-service-desk/discuss) ## Pricing Options Pricing provided by ALVAO Service Desk. ### Start $36.00 1 per AGENT Per Month ### Standard $54.00 1 per AGENT Per Month ### Professional $63.00 1 per AGENT Per Month [ View More Pricing Information ](https://www.g2.com/products/alvao-service-desk/pricing) ALVAO Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alvao-service-desk-vs-jira-service-management) ##### ##### ALVAO Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alvao-service-desk/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What live commerce platforms are worth using for a retail brand that needs clear implementation success metrics and reliable streaming before committing to a long contract?](https://www.g2.com/discussions/what-live-commerce-platforms-are-worth-using-for-a-retail-brand-that-needs-clear-implementation-success-metrics-and-reliable-streaming-before-committing-to-a-long-contract)[Which database DevOps software is best for teams managing database changes across development, staging and production environments automatically?](https://www.g2.com/discussions/which-database-devops-software-is-best-for-teams-managing-database-changes-across-development-staging-and-production-environments-automatically)[Which all-in-one hardware monitoring dashboard works best for a small IT team tracking servers and workstations without needing a separate tool for each device type?](https://www.g2.com/discussions/which-all-in-one-hardware-monitoring-dashboard-works-best-for-a-small-it-team-tracking-servers-and-workstations-without-needing-a-separate-tool-for-each-device-type) [Which AP automation tools are top-rated by software companies](https://www.g2.com/discussions/which-ap-automation-tools-are-top-rated-by-software-companies)[What are the best collaboration tools available on AWS marketplace?](https://www.g2.com/discussions/what-are-the-best-collaboration-tools-available-on-aws-marketplace)[Pros and Cons Details](https://www.g2.com/products/alvao-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)