--- title: ALVAO Service Desk Reviews meta\_title: 'ALVAO Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 52 reviews by the users' company size, role or industry to find out how ALVAO Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 52 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ALVAO Service Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ALVAO Service Desk but has limited features. Are you part of the ALVAO Service Desk team? [Upgrade your plan](https://my.g2.com/alvao-service-desk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com * * * Seller [ALVAO](https://www.g2.com/sellers/alvao) Discussions [ALVAO Service Desk Community](https://www.g2.com/products/alvao-service-desk/discuss) Languages Supported Czech, German, English, Hungarian, Polish, Slovak Solution Type All-in-One Overview by Jana Mancikova (Product Marketing Specialist) Show More ## Pricing Pricing provided by ALVAO Service Desk. ### Start $36.00 1 per AGENT Per Month ### Standard $54.00 1 per AGENT Per Month [ View More Pricing Information ](https://www.g2.com/products/alvao-service-desk/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,949) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/alvao-service-desk/competitors/alternatives) ## User Insights Average based on 52 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) JC Jan C. programmer, financial controller, economy Mid-Market (51-1000 emp.) 12/9/2023 "Great ticket management software" 5/5 What do you like best about ALVAO Service Desk? ALVAO is very easy to use service desk that has all the features we need for incident, problem and service management. Creating customer workflows and forms is very straightforward compare to our previous solution. Also the integration to Teams, Zabbix and Azure DevOps is something what we use daily and save us tone of time. The support team is one the best what I can meet so far. Keep it up! Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? I think that the knowledge base has room for improvement, and integration with TeamViewer would be useful as well. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Our previous ticketing software was clunky, with a very poor user interface and technical limitations, we were losing track of our work and the lack of integrations made it difficult to improve anything. ALVAO helped us to better organize our work and integrate all other systems into one, now we have all the data we need in one place, making it easier to meet the SLAs we set. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KD Kateřina D. Manažer IT projektů Enterprise (\> 1000 emp.) 3/21/2024 "ALVAO Service Desk helps with business processes" 4/5 What do you like best about ALVAO Service Desk? ALVAO Service Desk is easy to use, intuitive and help with optimalization of processes. It helps with maintaining of every single request. Also, I like that users see the progress of solving of their tickets. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? What I would recommend is that ALVAO Service Desk should focus on improving UI (tiles). Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Solves problems: -incoming requests -single place for all requests -digitization -optimization Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MJ Marko J. Junior System Specialist Mid-Market (51-1000 emp.) 3/21/2024 "I am very glad to use ALVAO" 5/5 What do you like best about ALVAO Service Desk? I really like connections between Azure and ALVAO Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? There is nothing yet that i would dislike on ALVAO Service Desk Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? It is solving our ticket system and it is benefiting in a way that we dont have to spend time to go through emails but just open Service Desk and see all tickets there on one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Libor S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Libor S.") LS Libor S. Information Technology Technician Mid-Market (51-1000 emp.) 3/21/2024 "Alvao review" 4/5 What do you like best about ALVAO Service Desk? Ability to cusomize alot of thing to company specific needs. In our case, Alvao usability surpased our original needs. Alvaou support is also really nice, they always provide fast and helpful respons Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? I have been using Alvao for 4 yeard and I have not found anything so far. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Alvao saves alot of our time, not only for IT department but for whole user base too. Alvou helped to digitize our internal procesess and the current effectivnes is dramatic, compared to our old paper request system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pavel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel J.") PJ Pavel J. ERP administrator Mid-Market (51-1000 emp.) 3/21/2024 "Administrators follow defined process and workflows." 5/5 What do you like best about ALVAO Service Desk? We like the user interface - simplicity. We make full use of what we already pay for as an outlook addin. Alvao integrates very easily with other solutions such as Zabbix. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? We currently do not see any weaknesses in the solution. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Ensuring greater clarity of what the IT department is working on, their workload. The solution of Alvao service desks to other departments of the company - the possibility to easily manage the processes delivered to the company through one tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tomáš P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomáš P.") TP Tomáš P. IT specialista Enterprise (\> 1000 emp.) 3/21/2024 "My review of Alvao Service desk" 4.5/5 What do you like best about ALVAO Service Desk? Number of Features, Ease of Integration, Ease of Use Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? I would like to Alvao be faster in implementing required fuctionality Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Alvao Is solving all my ITproblems and in other departments like facility or HR Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan P.") JP Jan P. Správce sítě Mid-Market (51-1000 emp.) 3/21/2024 "Everyday usage, no complains" 5/5 What do you like best about ALVAO Service Desk? - automatic organization of our work - priorities for our tasks are easy to handle - user-friendly interface - easy to manage work of IT department as a whole Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? - red triangles on a request :) - not user-frinedly interface of administration Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - it enables us to better manage the workload of IT department - we can prove our worth to top management easily Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Zdeněk S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zdeněk S.") ZS Zdeněk S. Správce IT a informačních technologií - vedoucí Mid-Market (51-1000 emp.) 4/25/2023 "A great help for organizing my tasks" 4.5/5 What do you like best about ALVAO Service Desk? - appreciate that service desk is one place for all my tasks and tickets - have a great overview of my tasks and their fulfillment - it saves a lot of my time - users provide a specific explanation of their problems and issues so I can easily understand their problem and resolve it faster Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? - there is a place for improvement in terms of working in groups/teams within one ticket - assigning tasks/tickets is a bit tricky and difficult - more advanced notification systems - if someone writes an email to the ticket, it would be nice if all three agents are notified, not only one Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - we have a better prioritization of our tasks - we know what matters the most and what focus we should go - service desk gives a better workflow, especially in HR for onboarding and offboarding employees - our HR is up-to-date. They only need to create one ticket and thanks to the automated workflow a sequence of tickets is automatically created - getting the equipment to the new employee, giving them access to the building, sign up all contracts, creating an AAD account Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KD Kateřina D. Mid-Market (51-1000 emp.) 4/25/2023 "Single point of contact and effective process management" 4/5 What do you like best about ALVAO Service Desk? - The process workflows available out of the box are good but even better is the option to simply edit them. This helps with scaling as well. - Having shared process ensures everyone follows the standard path without deviation. - Both the user and the agent can check the status of the ticket and stay up to date with latest events. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? There are certain predefined things that we need to accept. This limits our configuration capabilities to a degree. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? We don't forget anything. Everything is in one place. We have overview of our workload. We are able to report to the management and our discussions are backed with data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DV David V. IT specialist Enterprise (\> 1000 emp.) 10/24/2022 "Alvao service desk is huge time saver for every department" 5/5 What do you like best about ALVAO Service Desk? Back in days, our IT department was using a simple email client as a ticketing system, moving to Alvao services desk was one of the biggest improvement for simplifying our work. Our employees liked that so much that after a few years is Alvao service desk implemented in many departments, from the accounting department, marketing and sales department to the legal department - 1200 daily users. - intuitive user interface - Custom forms - Awesome support from Alvao side - Multi-factor authentication via Azure AD Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? - I would like to use Alvao also on my mobile phone, but actually there isn't any official application. - Custom forms usually don't work after updating to the newer version of the application. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? It helps us with company communication between departments. IT requests, HR request forms for new employees, many custom forms for daily work such as business trips using company car or purchase orders forms for new IT assets, cars, office supplies etc.. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about ALVAO Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ALVAO Service Desk ](https://www.g2.com/products/alvao-service-desk/discussions/new) GU Guest User What is ALVAO Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/alvao-service-desk/discuss) ## Pricing Options Pricing provided by ALVAO Service Desk. ### Start $36.00 1 per AGENT Per Month ### Standard $54.00 1 per AGENT Per Month ### Professional $63.00 1 per AGENT Per Month [ View More Pricing Information ](https://www.g2.com/products/alvao-service-desk/pricing) ALVAO Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alvao-service-desk-vs-jira-service-management) ##### ##### ALVAO Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alvao-service-desk/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What live commerce platforms are worth using for a retail brand that needs clear implementation success metrics and reliable streaming before committing to a long contract?](https://www.g2.com/discussions/what-live-commerce-platforms-are-worth-using-for-a-retail-brand-that-needs-clear-implementation-success-metrics-and-reliable-streaming-before-committing-to-a-long-contract)[Which database DevOps software is best for teams managing database changes across development, staging and production environments automatically?](https://www.g2.com/discussions/which-database-devops-software-is-best-for-teams-managing-database-changes-across-development-staging-and-production-environments-automatically)[Which all-in-one hardware monitoring dashboard works best for a small IT team tracking servers and workstations without needing a separate tool for each device type?](https://www.g2.com/discussions/which-all-in-one-hardware-monitoring-dashboard-works-best-for-a-small-it-team-tracking-servers-and-workstations-without-needing-a-separate-tool-for-each-device-type) [Which AP automation tools are top-rated by software companies](https://www.g2.com/discussions/which-ap-automation-tools-are-top-rated-by-software-companies)[What are the best collaboration tools available on AWS marketplace?](https://www.g2.com/discussions/what-are-the-best-collaboration-tools-available-on-aws-marketplace)[Pros and Cons Details](https://www.g2.com/products/alvao-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)