ALVAO Service Desk Reviews & Product Details

Alvao provides us with a unified platform for communicating with the IT department. Alvao is also utilized by the finance department, H&R, and others.

We appreciate the filtering and reporting capabilities within assigned tickets. Alvao greatly assists us in managing licenses within the organization during the joiners, movers, and leavers process. Review collected by and hosted on G2.com.

From our perspective, reporting through Power BI would require more attention to achieve perfection. Review collected by and hosted on G2.com.

Helps to bring visibility of IT department to high management, helps IT department to manage day to day support in an organized way according to ITIL, the SD is easy to implement, intuitive for internal users (customers) Review collected by and hosted on G2.com.

I would like to have a better way to administer, configure service catalogues - less clicks, better options for group administration, etc... Review collected by and hosted on G2.com.

ALVAO is very easy to use service desk that has all the features we need for incident, problem and service management. Creating customer workflows and forms is very straightforward compare to our previous solution. Also the integration to Teams, Zabbix and Azure DevOps is something what we use daily and save us tone of time. The support team is one the best what I can meet so far. Keep it up! Review collected by and hosted on G2.com.

I think that the knowledge base has room for improvement, and integration with TeamViewer would be useful as well. Review collected by and hosted on G2.com.

ALVAO Service Desk is easy to use, intuitive and help with optimalization of processes. It helps with maintaining of every single request. Also, I like that users see the progress of solving of their tickets. Review collected by and hosted on G2.com.

What I would recommend is that ALVAO Service Desk should focus on improving UI (tiles). Review collected by and hosted on G2.com.

I really like connections between Azure and ALVAO Review collected by and hosted on G2.com.

There is nothing yet that I would dislike on ALVAO Service Desk Review collected by and hosted on G2.com.

Ability to customize a lot of things to company-specific needs. In our case, Alvao usability surpassed our original needs. Alvao support is also really nice, they always provide fast and helpful responses. Review collected by and hosted on G2.com.

I have been using Alvao for 4 years and I have not found anything so far. Review collected by and hosted on G2.com.

We like the user interface - simplicity. We make full use of what we already pay for as an outlook addin. Alvao integrates very easily with other solutions such as Zabbix. Review collected by and hosted on G2.com.

We currently do not see any weaknesses in the solution. Review collected by and hosted on G2.com.

Number of Features, Ease of Integration, Ease of Use Review collected by and hosted on G2.com.

I would like Alvao to be faster in implementing required functionality Review collected by and hosted on G2.com.

- automatic organization of our work

- priorities for our tasks are easy to handle

- user-friendly interface

- easy to manage work of IT department as a whole Review collected by and hosted on G2.com.

- red triangles on a request :)

- not user-friendly interface of administration Review collected by and hosted on G2.com.

- appreciate that service desk is one place for all my tasks and tickets

- have a great overview of my tasks and their fulfillment

- it saves a lot of my time

- users provide a specific explanation of their problems and issues so I can easily understand their problem and resolve it faster Review collected by and hosted on G2.com.

- there is a place for improvement in terms of working in groups/teams within one ticket - assigning tasks/tickets is a bit tricky and difficult

- more advanced notification systems - if someone writes an email to the ticket, it would be nice if all three agents are notified, not only one Review collected by and hosted on G2.com.