--- title: ALVAO Service Desk Reviews meta\_title: 'ALVAO Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 52 reviews by the users' company size, role or industry to find out how ALVAO Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 52 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ALVAO Service Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ALVAO Service Desk but has limited features. Are you part of the ALVAO Service Desk team? [Upgrade your plan](https://my.g2.com/alvao-service-desk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com * * * Seller [ALVAO](https://www.g2.com/sellers/alvao) Discussions [ALVAO Service Desk Community](https://www.g2.com/products/alvao-service-desk/discuss) Languages Supported Czech, German, English, Hungarian, Polish, Slovak Solution Type All-in-One Overview by Jana Mancikova (Product Marketing Specialist) Show More ## Pricing Pricing provided by ALVAO Service Desk. ### Start $36.00 1 per AGENT Per Month ### Standard $54.00 1 per AGENT Per Month [ View More Pricing Information ](https://www.g2.com/products/alvao-service-desk/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/alvao-service-desk/competitors/alternatives) ## User Insights Average based on 52 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/10/2025 "Description of own experience" 5/5 What do you like best about ALVAO Service Desk? I really like the interface, which resembles Outlook. The controls are intuitive. As a helpdesk worker, I find this environment user-friendly and easy to navigate, allowing me to guide applicants who struggle with new technologies. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? I have encountered errors sporadically, but they were always minor and were resolved either with a subsequent update or after consulting with a consultant. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? digitization of the process Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jiří H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jiří H.") JH Jiří H. Project Manager Small-Business (50 or fewer emp.) 6/26/2024 "ITSM by Alvao" 5/5 What do you like best about ALVAO Service Desk? Alvao helps us manage our IT services delivered to customers. We also use Alvao for IT maintenance planning. By connecting with Alvao Asset Management, we increase IT security. The customer has a complete overview of managed IT and the progress of IT services. Use and configuration Alvao is very variable and at the same time easy to configure. Alvao is an excellent tool for communicating with customers with a simple connection to Outlook and Teams. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? What Alvao is designed for, it fulfills 100%, that is IT and service management. We would need a better planning tool to manage IT technicians. A planning calendar and looking over the reported times on the calendar would help. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Alvao helps us manage our IT services delivered to customers. We also use Alvao for IT maintenance planning. By connecting with Alvao Asset Management, we increase IT security. The customer has a complete overview of managed IT and the progress of IT services. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic J Jan . IT employee Government Administration Mid-Market (51-1000 emp.) 11/21/2024 "ALVAO Service Desk" 4.5/5 What do you like best about ALVAO Service Desk? - fast and clear web interface - easy and user friendly operation Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? - unintuitive working with filters - system messages cannot be sufficiently configured Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? We use Alvao to address different types of requirements and requests for approval by managers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Small-Business (50 or fewer emp.) 4/10/2025 "IT Specialist" 5/5 What do you like best about ALVAO Service Desk? Clear, fast, workflow all in one place Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? I cannot assess, lacking personal experience. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? First support for user process automation Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You pageAI Translated ![Miroslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miroslav K.") MK Miroslav K. Information Technology Specialist Enterprise (\> 1000 emp.) 11/25/2024 "Daily work in a magical application" 4.5/5 What do you like best about ALVAO Service Desk? An easy to use environment with features. Great support from Alvao. Web interface. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? Based on my current experience with Alvao, I can't pinpoint anything I dislike about it. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Fast daily work with internal and external employees. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LK Lucie K. Enterprise (\> 1000 emp.) 3/21/2024 "Streamlining work within corporate processes" 4/5 What do you like best about ALVAO Service Desk? Alvao is a highly intuitive solution - even without prior experience or knowledge of the product, I am able to work with it smoothly and develop it. I particularly like the integration options within the M365 ecosystem. Another great feature is the ability to work with and customize workflows that reflect our needs. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? Based on my current experience with Alvao, I can't pinpoint anything I dislike about the product. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Alvao has assisted us in digitalizing all processes and reducing administrative burdens. One great aspect is having all information in one place - every request has an audit trail. In general, the centralization of all information has been a key point of implementation for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MZ Marek Z. Mid-Market (51-1000 emp.) 3/21/2024 "Implementing new fresh solution" 4.5/5 What do you like best about ALVAO Service Desk? We appreciate Alvao for its versatility and usability across various departments within the company. We like the ability to involve the legal department, H&R, and others. An added bonus is the capability to manage processes for other departments within a single solution. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? There is room for improvement in the product documentation - if we want to make any modifications ourselves, the documentation could be more intuitive. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? In our company, we had an old solution that wasn't clear. Users didn't want to use the service desk - Alvao brought simplicity. People are not afraid to enter data and don't bypass established processes. Everything is properly tracked. We have current and comprehensive data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Martin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin V.") MV Martin V. Administrátor aplikací Mid-Market (51-1000 emp.) 6/20/2024 "Strong managing of processes and assets" 4.5/5 What do you like best about ALVAO Service Desk? An easy-to-use environment with powerful features. Suitable for IT professionals and regular users also. There are nice customization options. Alvao Company is customer friendly and listens to customer needs. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? More complex customization requires a programmer and deeper knowledge of the database. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? - Problem ticketing system. - Repetitive tasks processing. - Custom processes managing and workflows. - Connecting user tickets with company assets. - Approval workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Viktoria M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Viktoria M.") VM Viktoria M. Team Leader Mid-Market (51-1000 emp.) 3/21/2024 "Clear definition of work and responsibilities" 4.5/5 What do you like best about ALVAO Service Desk? Alvao provides us with a unified platform for communicating with the IT department. Alvao is also utilized by the finance department, H&R, and others. We appreciate the filtering and reporting capabilities within assigned tickets. Alvao greatly assists us in managing licenses within the organization during the joiners, movers, and leavers process. Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? From our perspective, reporting through Power BI would require more attention to achieve perfection. Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Alvao has helped us in the digitalization of processes - providing the ability to address issues remotely without the need for physical presence. Alvao assists us in identifying the impacts of individual incidents and being more proactive in identifying the root cause of problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jiri B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jiri B.") JB Jiri B. Information Technology Manager Enterprise (\> 1000 emp.) 3/21/2024 "ALVAO service desk is our key tool" 4.5/5 What do you like best about ALVAO Service Desk? Helps to bring visibility of IT department to high management, helps IT department to manage day to day support in an organized way according to ITIL, the SD is easy to implement, intiitive for internal users (customers) Review collected by and hosted on G2.com. What do you dislike about ALVAO Service Desk? I would like to have a better way to administer, configure service catalogues - less clicks, better options for group administration, etc... Review collected by and hosted on G2.com. What problems is ALVAO Service Desk solving and how is that benefiting you? Keeps track of all tickets regarding requests and incidents selected from service catalogs - IT, HR, Maintennance, FS&RE, ...Benefit for us is to register all tickets, have a visibility, be able to prioritize tickets, manage and load balance support resources, benefit from information about resolved tickets, use knowledge base. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about ALVAO Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ALVAO Service Desk ](https://www.g2.com/products/alvao-service-desk/discussions/new) GU Guest User What is ALVAO Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/alvao-service-desk/discuss) ## Pricing Options Pricing provided by ALVAO Service Desk. ### Start $36.00 1 per AGENT Per Month ### Standard $54.00 1 per AGENT Per Month ### Professional $63.00 1 per AGENT Per Month [ View More Pricing Information ](https://www.g2.com/products/alvao-service-desk/pricing) ALVAO Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alvao-service-desk-vs-jira-service-management) ##### ##### ALVAO Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alvao-service-desk/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management) [Help Desk](https://www.g2.com/categories/help-desk)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What live commerce platforms are worth using for a retail brand that needs clear implementation success metrics and reliable streaming before committing to a long contract?](https://www.g2.com/discussions/what-live-commerce-platforms-are-worth-using-for-a-retail-brand-that-needs-clear-implementation-success-metrics-and-reliable-streaming-before-committing-to-a-long-contract)[Which database DevOps software is best for teams managing database changes across development, staging and production environments automatically?](https://www.g2.com/discussions/which-database-devops-software-is-best-for-teams-managing-database-changes-across-development-staging-and-production-environments-automatically)[Which all-in-one hardware monitoring dashboard works best for a small IT team tracking servers and workstations without needing a separate tool for each device type?](https://www.g2.com/discussions/which-all-in-one-hardware-monitoring-dashboard-works-best-for-a-small-it-team-tracking-servers-and-workstations-without-needing-a-separate-tool-for-each-device-type) [Which AP automation tools are top-rated by software companies](https://www.g2.com/discussions/which-ap-automation-tools-are-top-rated-by-software-companies)[What are the best collaboration tools available on AWS marketplace?](https://www.g2.com/discussions/what-are-the-best-collaboration-tools-available-on-aws-marketplace)[Pros and Cons Details](https://www.g2.com/products/alvao-service-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)