Alliance Solutions Group Reviews & Provider Details

Everyone I've had the pleasure of doing business with I could absolutely ramble about, but my GREATEST accolade for them is how timely they always have been. My responses never go unanswered, and often I'm getting my solutions within minutes. Review collected by and hosted on G2.com.

I'd be hard pressed to find anything I dislike. There was one situation where two parts of a software we were sold were revealed to be incompatible with one another, which was unfortunate, but they did everything they could to break down why in exact detail and solve the problem for us. The only complaint in that situation is that it was avoidable. Review collected by and hosted on G2.com.

They understand our business processes and work toward solutions that meet customer needs. They also have the systems and processes in place to support the implementation through to go-live. Review collected by and hosted on G2.com.

I think they could share more best practices and do more to help their customers identify which ones are most relevant for them. Review collected by and hosted on G2.com.

The best thing about alliance solutions group is their support ticket staff and turn around time on help tickets. All of the staff is knowledgeable accommodating and overall extremely helpful. Review collected by and hosted on G2.com.

The most disliked aspect of alliance solutions group is how they handle adding licenses to a sage intacct subscription. While the process seems to mostly be outside of their hands as it falls with sage on how this works. They lack the understanding and flexibility to accommodate issues that arise from this process. This being said they are great at support after issues with licenses arise.

Another item that is not necessarily an issue with Alliance, but more on the customer end is, I would recommend them to push harder is the difference in accounting softwares. Initially we wanted a Sage 300 subscription/license because that is what we knew as an industry standard, but after getting into the initial setup of the system we realized it was an outdated and non-user friendly system. After our initial dismay Alliance was helpful in showing us another offered product of Sage Intacct. I would recommend Alliance to push this hard, not out of the higher cost, and assumed increased revenue to Alliance, but to ensure that customers get the best value for their investment. Clearly outlining that the increased cost is vastly worth it compared to the manual non-cloud based software should be of the utmost importance. Review collected by and hosted on G2.com.

I appreciate their expertise in setting up our system and being able to answer questions we have. They have been pretty quick to respond when we need to ask them something, and they are always sending helpful information. They've also helped in setting up and supporting our Sage Intacct instance, which essentially serves as the accounting system for our firm. This support has streamlined a little bit of the accounting processes. Overall, I would rate my likelihood to recommend Alliance Solutions Group to a colleague as 10. Review collected by and hosted on G2.com.

I feel that there could be more clarity upfront about how their support subscription works, especially since we downgraded because we weren't really needing that much support. It would be beneficial for smaller companies to understand this from the beginning. Review collected by and hosted on G2.com.