Alida Reviews & Product Details

In every interaction, I feel Alida's team sees themselves as our partner, not just a vendor. Even when a solution isn't readily available, they are open to new ideas, welcome customer input, and continue innovating. Further, everyone I've worked with at Alida, from customer support to sales to our day-to-day rep is professional, positive, and focused on finding the best solutions. Review collected by and hosted on G2.com.

Sometimes my very specific requests aren't top-of-mind for Alida's product team. That doesn't mean they won't eventually come to fruition, just that I have to wait what feels like a long time. Some of those are no big deal, some are frustrating, but overall the team and their platforms serve us well. Review collected by and hosted on G2.com.

I really like how easy it is to program the surveys and make changes in real-time that are automatically updated with external links. I use external links with stakeholders and it is nice to not have to send them new links each time changes are made. Review collected by and hosted on G2.com.

I think the text analysis section of the survey reporting could be updated to automatically sort/code topics and sentiments more easily. We use another platform (Canvs) to code the open-end responses because they have a more robust AI for analysis of the open-ends, but it would be nice to do it all in one place under the Alida platform. Review collected by and hosted on G2.com.

Alida is a user-friendly platform that enables us to provide end-to-end research services and customer insights communities for our company with an in-house team. Review collected by and hosted on G2.com.

Nothing really; I like the Alida team we work with. The help desk services are also terrific. Review collected by and hosted on G2.com.

The best part is being able to get updates on the latest trends and updates from Alida, and being included in monthly meetups. The community is pretty engaging. Review collected by and hosted on G2.com.

I wish that it was more clear who to reach out to in order to get help in different situations. I've found it tricky sometimes to get technical support when there is a time sensitive issue. Review collected by and hosted on G2.com.

I've worked with many creative and smart individuals at Alida (formerly Vision Critical). Alida has consistently evolved and developed products to help companies with the resources needed to maintain feedback (and dialogue) with customers/fans. Review collected by and hosted on G2.com.

Their survey platform is always improving and the lack of some survey functionality before has been addressed. But pretty happy with the platform. Review collected by and hosted on G2.com.

Helpful support from both customer success and technical support. Recruitment and survey mechanisms all work as expected. Product team is very invested in customers and asks for input from real customers to advance the product further. Review collected by and hosted on G2.com.

There are kinks here and there from a UX perspective. Minor functionality improvements could be added like being able to duplicate member groups, easy PV categorization, reporting features, etc. some aspects of the product are a bit cumbersome to use Review collected by and hosted on G2.com.

Best: User interface and ease of use for any nontechnical person Ability to have communities in different country and collect feedback, interacting with members of community through hub Review collected by and hosted on G2.com.

Improve: Some features that we need with programming are missing, like customizing the width of Grid, Bi-polar question type missing etc., In the Analytics feature, we would like to see an option to combine different studies and download them in Excel/csv Review collected by and hosted on G2.com.

I've been using Alida for the last 7 years of my career and have seen all of the growth and transitions they've made for the better. We have an excellent CSM (Aidan) who is ultra-responsive and a pleasure to work with. The survey tool is foolproof and has some awesome features that really set them apart. Review collected by and hosted on G2.com.

Sometimes it takes a while for requested changes to be made from professional services and responsiveness by the member services team isn't always there. Review collected by and hosted on G2.com.

1. Having your community and your surveys/focus groups hosted on one platform lets you do so much with the data you have.

2. Progressive profiling enables targeted and efficient surveying with higher-than-your-average-CRM- reponse-rate.

3. Very engaged customer success and technical support teams. Promptly available, friendly & know their stuff! Review collected by and hosted on G2.com.

1. Some technical issues with the website can occasionally interrupt an otherwise smooth experience.

2. Not being able to immediately get notifications of customers posts and emails. Review collected by and hosted on G2.com.

Survey functionality, expansive capabilities, self-serve platform Review collected by and hosted on G2.com.

Sometimes things can break and it can be hard to get resolve. It is truly self-serve in this respect Review collected by and hosted on G2.com.