# What's the best Contact Center Consulting partner for omnichannel support across phone, email, and chat for growing SaaS teams?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For growing SaaS teams needing phone, email, and chat in one partner, the <a class="a a--md" elv="true" href="https://www.g2.com/categories/contact-center-consulting">contact center consulting</a> firms with genuine omnichannel and SaaS focus stand out.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/supportyourapp/reviews"><strong>SupportYourApp</strong></a>: Explicitly built for omnichannel, scalable support across email, chat, phone, and social, with heavy SaaS and tech experience and 60-plus operating languages. Best for SaaS teams wanting one partner across all channels plus multilingual coverage.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/wow24-7/reviews"><strong>WOW24-7</strong></a>: Reviewers, many from software companies, praise multi-channel L1 support with strong SLA performance and 24/7 coverage. Best for round-the-clock SaaS support with tight response times.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Both are strong SaaS fits, so I'd weigh language coverage and how they handle voice specifically, since phone tends to be the harder channel to staff well. Which channel is your biggest gap right now, chat volume or after-hours phone?</p>

##### Post Metadata
- Posted at: about 1 month ago
- Net upvotes: 1


## Comments
### Comment 1

The 60-plus-languages number is worth pressure-testing against the channel breakdown, since language coverage and channel coverage don&#39;t necessarily scale together. Having a language available on chat or email, where a response can be handled asynchronously or partially through translation tooling, is a much easier staffing problem than having a live phone agent fluent in that same language ready in real time. So &quot;60-plus languages&quot; as a single headline number can overstate actual coverage on voice specifically, which is exactly the channel already flagged here as the harder one to staff well. Worth asking directly how many of those 60 languages are actually staffed for live phone support versus just chat and email, since that&#39;s a very different number.

##### Comment Metadata
- Posted at: about 1 month ago
- Author title: Tech Consultant





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