Alida Features

As reported in 33 Alida reviews. Text-based surveys or quizzes related to user experience.

Individually recorded video clips based on situations or prompts. This feature was mentioned in 27 Alida reviews.

One-on-one video conferences with users. 27 reviewers of Alida have provided feedback on this feature.

Screenshots or in-context photos sent in from users. 28 reviewers of Alida have provided feedback on this feature.

As reported in 30 Alida reviews. Text responses to situational prompts.

As reported in 27 Alida reviews. Intercepting users during application usage.

As reported in 24 Alida reviews. Intercepting customers during in-person shopping experience.

Intercepting visitors while on particular webpage. This feature was mentioned in 25 Alida reviews.

Vendor-provided database of respondents. 28 reviewers of Alida have provided feedback on this feature.

Based on 30 Alida reviews. Actionable data generated from user responses.

Based on 28 Alida reviews. Collaborative tools for analyzing or repurposing responses.

Tools for tagging, storing, and searching responses. This feature was mentioned in 27 Alida reviews.

Based on 37 Alida reviews. Calculates net promoter score (NPS) using customer feedback data.

As reported in 30 Alida reviews. Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data. 30 reviewers of Alida have provided feedback on this feature.

Provides gamification tools to incentivize employees to leverage customer feedback insights. This feature was mentioned in 30 Alida reviews.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. 35 reviewers of Alida have provided feedback on this feature.

As reported in 27 Alida reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.

Based on 32 Alida reviews. Allows users to deploy surveys and intake feedback data for multiple brands.

As reported in 25 Alida reviews. Vendor provides industry- or role-specific experience management solutions.

Condenses long documents or text into a brief summary. This feature was mentioned in 21 Alida reviews.

Condenses long documents or text into a brief summary. 27 reviewers of Alida have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting