--- title: Alchemer Digital Reviews meta_title: 'Alchemer Digital Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 195 reviews by the users' company size, role or industry to find out how Alchemer Digital works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 195 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Alchemer Digital Reviews **Vendor:** Alchemer **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 195 ## About Alchemer Digital Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile. ## Alchemer Digital Reviews ### 1. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** Positive reviews help your app to rank higher in the app stores, thereby increasing the chances of download. The analytics side tracks user behaviour and interactions. **What do you dislike about Alchemer Digital?** Have been unable to successfully view international data, and occasionally will have "reporting errors" shown in the dashboard . **What problems is Alchemer Digital solving and how is that benefiting you?** Increasing the number of app downloads, we have realized leads to an increase in paid conversions. ### 2. The best app experience ever! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** Apptentive makes it incredibly easy to hear from our most loyal users! **What do you dislike about Alchemer Digital?** Some of the data that Apptentive captures on our users is not readily available, such as their contact info. It would be really nice to follow up with users outside of Apptentive, if only they let us! **Recommendations to others considering Alchemer Digital:** Absolutely, use Apptentive to boost your app store review presence and drive user discovery! **What problems is Alchemer Digital solving and how is that benefiting you?** I am driving positive app experiences of the silent majority to our app store reviews and ratings. Their campaigns have boosted our app store ratings to a 4 and 5 star level since day one! ### 3. Flexible feedback tool with easy to use dashboard **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Alchemer Digital?** Easy to add and schedule mobile triggers for in-app messaging and feedback forms. Well-organized dashboard to find relevant result queries. **What do you dislike about Alchemer Digital?** A lot of Apptentive marketing emails cluttering my inbox daily, and some iOS SDKs containing warnings and minor crashing bugs upon major iOS version updates. **Recommendations to others considering Alchemer Digital:** Product is easy to implement and helps users provide more timely and in-depth feedback on mobile app features because of the relevant timing of surfacing feedback prompts. **What problems is Alchemer Digital solving and how is that benefiting you?** Collecting timely, in-depth, and relevant customer feedback on feature usefulness and relevance by surfacing feedback prompts at the appropriate time in the app. Notifying customers about highlighted feature updates or important deprecations. ### 4. Apptentive for Apps **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Alchemer Digital?** Surveys, with ability to target based on customized events Two-way messaging Can categorize feedback with tags (custom) so that you can see patterns. **What do you dislike about Alchemer Digital?** Lack of flexibility with two-way messaging **Recommendations to others considering Alchemer Digital:** Great for two way chat with users. Also, can use their events to send out surveys. **What problems is Alchemer Digital solving and how is that benefiting you?** Collecting customer feedback directly from the user! ### 5. Good tool to get immediate customer feedback for apps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** You can launch short surveys and activate them upon trigger points in your app product. It is the most immediate and at point-of-use feedback you can get. **What do you dislike about Alchemer Digital?** The surveys have limited functionality and they are more or less limited in their length because you launch them over a smartphone's screen. **What problems is Alchemer Digital solving and how is that benefiting you?** Primary product research on apps that are in development. Customer experience and customer journey tracking ### 6. Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Alchemer Digital?** Event tracking in real time is very useful **What do you dislike about Alchemer Digital?** Too much configuration which takes away development time **What problems is Alchemer Digital solving and how is that benefiting you?** Understanding customer interactions with the app ### 7. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Alchemer Digital?** Great way to get users to engage with the app. **What do you dislike about Alchemer Digital?** Lack ease at implementing of user segmenting. **What problems is Alchemer Digital solving and how is that benefiting you?** Reaching customers through in-app messages. ### 8. Great Results **Rating:** 4.0/5.0 stars **Reviewed by:** Michael F. | Manager - Consumer Insights & Research, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** Creating surveys was super easy, especially when needing to copy and create for a different app. **What do you dislike about Alchemer Digital?** Survey branch logic is a little lacking. **Recommendations to others considering Alchemer Digital:** If you're looking for quick easy way to serve short surveys, this is great! **What problems is Alchemer Digital solving and how is that benefiting you?** We were able to increase our app store ratings and talk directly to consumers about changes they'd like to see. ### 9. Apptentive is pretty cool tool to have communication between user and a developer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Alchemer Digital?** messaging through app is the best thing i could actually communicate with the user in realtime **What do you dislike about Alchemer Digital?** delay in event triggering i see lot of times events beeing shown up on the dash board after few hours **What problems is Alchemer Digital solving and how is that benefiting you?** winning the user hearts ### 10. Apptentive Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ritika S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** Ease of use of the platform Easy to set up surveys & other engagement Very supportive, proactive and responsive Apptentive team - helped in getting some bugs fixed quickly **What do you dislike about Alchemer Digital?** Not able to dig deeper into each event Not able to send targeted push notifications and other engagement channels that do not require a person to log in May be some better documentation around integration Not able to see a particular user journey **What problems is Alchemer Digital solving and how is that benefiting you?** Getting specific customer feedback Getting a sense of where people are in different stages of my mobile app ### 11. Let Marketing and Consumer Services Handle It themselves **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Alchemer Digital?** The ability to let our consumer services answer the concerns of our consumers **What do you dislike about Alchemer Digital?** Network bandwidth, it sometimes delays the firing of the app or screen refreshes. Gets a little heavy when running many tests and figuring out how to parse the call for what tests are running. **Recommendations to others considering Alchemer Digital:** Definitely read the FAQ and documentation on the SDK, it is well written and can eliminate many errors in coding **What problems is Alchemer Digital solving and how is that benefiting you?** In app messaging for ratings, easier to see ratings on Google apps. Great for A/B testing without too much code ### 12. Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Kinjal D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** Like how easily we can create events and surveys for mobile apps **What do you dislike about Alchemer Digital?** Sometimes it takes time for the event to get fired on application **What problems is Alchemer Digital solving and how is that benefiting you?** We're using surveys and events from Appentive to analyze people's response and then change our app accordingly ### 13. A game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Alchemer Digital?** AppTentive gets your engaged users to give feedback. We struggled for a long time with mainly negative reviews and left us chasing features which still did not lead to positive reviews. Most people did have a good experience, they just weren't telling us. **What do you dislike about Alchemer Digital?** Learning the targeting rules took a bit of experimenting to get it to work how we wanted. **What problems is Alchemer Digital solving and how is that benefiting you?** Negative feedback is funneled daily via email which allows us to get a quick pulse on the issues. ### 14. Getting to know each other **Rating:** 5.0/5.0 stars **Reviewed by:** Michal W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Alchemer Digital?** quick responses speeding up the whole process, automatic saving of unfinished reply **What do you dislike about Alchemer Digital?** slow interface at times, quick responses attached to only one app, gray thin font **What problems is Alchemer Digital solving and how is that benefiting you?** communication with users right in the app ### 15. Easy implementation, odd behavior sometimes **Rating:** 2.5/5.0 stars **Reviewed by:** Erick G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** It'a very easy to setup your project and define your metrics/goals. Also no changes are needed once your entry points are defined, so everything can be changed on Dashboard alone, saving you builds! **What do you dislike about Alchemer Digital?** It sometimes pops up in the middle of nowhere and translates to bad user experience. In certain cases if not careful your activity may be abruptly interrupted, perhaps a handler or receiver could be a better approach. **What problems is Alchemer Digital solving and how is that benefiting you?** Data collection, specially to know what users think or feel about our app. ### 16. Great potential, somewhat limited features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2018 **What do you like best about Alchemer Digital?** Like the ability to send notifications to all users with installed app in real time, or in a schedule fashion. Great to get quick feedback/sentiment on new features. **What do you dislike about Alchemer Digital?** Hard to understand customer segmentation and targeting. Filtering criteria is a bit unintuitive. Would be nice to be able to break out logic by OR, XOR etc. **What problems is Alchemer Digital solving and how is that benefiting you?** Trying to get immediate feedback from app users. Especially for new features. ### 17. Nice innovative software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Alchemer Digital?** Best thing about Apptentive is that you can reach out to your consumers always. You can get in touch with them and you can get answers to all your questions you have. **What do you dislike about Alchemer Digital?** The translation process is hard. When you support multiple languages, it takes a lot of time to include all translations **Recommendations to others considering Alchemer Digital:** Start using apptentive and increase your customer obsession **What problems is Alchemer Digital solving and how is that benefiting you?** We use it for building up knowledge about our consumers. ### 18. Great for Ratings prompts, surveys and user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Prabin T. | Android SDE, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about Alchemer Digital?** Apptentive makes life of developers easy by providing mobile SDK that has features like Ratings Prompt, Surveys and User Feedback. It is very easy to get started since the whole process is well documented. their dashboard is very intuited thus making it easy to setup logic for tasks like when to show Rating Prompt or Surveys. The dashboard also displays overall health of the app by using statistics like Engagement, likes, reviews etc. **What do you dislike about Alchemer Digital?** While setting up the logic for interactions is easy, it is also less flexible. We are kind of tied to the targeting logic provided by Apptentive. Any other required logic must be coded by developer. **Recommendations to others considering Alchemer Digital:** Apptentive not only makes it easy for developers but also for product managers who want to know how the app is overall performing. Apptentive allows you to try out their software before buying it so its work giving it a shot. **What problems is Alchemer Digital solving and how is that benefiting you?** Using Apptentive, we can not easily prompt to users for App Store ratings. They can also send us app feedback to which we can reply and thus engage with the user. We can also launch surveys and see how people feel about our app. Overall, it helps us know how satisfied our users are and how we can improve. ### 19. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** I like the ability to quickly message our customers. **What do you dislike about Alchemer Digital?** I dislike that when you go back to your inbox it goes back up to the newest messages. I also would like a feature that will allow us to search old messages by page number. **What problems is Alchemer Digital solving and how is that benefiting you?** Our customers are able to share their issues with us quickly, allowing us to resolve their problems in shorter periods of time. ### 20. Has a lot of potential and useful features but dashboard interface is a bit hard to navigate. **Rating:** 3.5/5.0 stars **Reviewed by:** katarina b. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Alchemer Digital?** easy in-app message creation with event tagging **What do you dislike about Alchemer Digital?** Dashboard UI, limited users to account. **What problems is Alchemer Digital solving and how is that benefiting you?** Communicating with in-app messages to users for various reasons ### 21. Professional and timely service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** The people at Apptentive were able to work with our ever-changing business needs and empower us to reach our customers. **What do you dislike about Alchemer Digital?** Apptentive's privacy policy. That Apptentive stores and keeps all information exchanged between us and our customers. **Recommendations to others considering Alchemer Digital:** Find a way for your clients to hose their own admin console so Apptentive can get out of the way and not be in the middle hosting and recording/storing all the information exchanged between Apptentive clients and those clients' customers. **What problems is Alchemer Digital solving and how is that benefiting you?** We have released a product that is the first of it's kind. It's too early to tell, but thanks to Apptentive, app users have an easy way to reach us and complain, telling us what they think. ### 22. Great way to get quick data on customer sentiment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** Really love the slack integration and watching the reviews pour in. It's a great way to inspire and rally the team around fixes, positive sentiment, etc. **What do you dislike about Alchemer Digital?** The Apptentive UI is a challenge sometimes. The sentiment analysis seems tricky sometimes, especially given my product (financial products around credit, credit score, spending, etc.). The sentiment analysis tends to assign negative values to words commonly used in our reviews due to the nature of the words, but not the sentiment (i.e. "credit"). **What problems is Alchemer Digital solving and how is that benefiting you?** We use Apptentive to drive app store and play store reviews as well as customer support integrations. The benefits are significantly higher volume and quality of reviews, which increase our app store rankings. ### 23. Has prompted great reviews and star ratings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2018 **What do you like best about Alchemer Digital?** Very easy to implement and reliable service **What do you dislike about Alchemer Digital?** The web interface is a bit slow to display data **What problems is Alchemer Digital solving and how is that benefiting you?** Prompting star ratings and reviews ### 24. Apptentive is helpful for clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** It gives you the ability to edit your own survey, cater accordingly. The apptentive is collaborative with mobile apps and can survey multiple areas of the customer's experience. **What do you dislike about Alchemer Digital?** I am not confident I'm asking the questions the right way. I do not have script gurus to help guide me. It was interesting to have a meeting and see the person, but it also was distracting because people jumped on the chat who had meetings after ours. **Recommendations to others considering Alchemer Digital:** Video skype to conduct meetings. **What problems is Alchemer Digital solving and how is that benefiting you?** The apptentive is collaborative with mobile apps and can survey multiple areas of the customer's experience. I hadn't thought about surveying all the areas prior to our meeting. ### 25. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** The ability to clone from project to project **What do you dislike about Alchemer Digital?** Inability to view dashboard across more than one platform **What problems is Alchemer Digital solving and how is that benefiting you?** In-app notifications ### 26. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** The dashboard that I can see the summary from the app **What do you dislike about Alchemer Digital?** No way to find out the exact version number of the app when the customer submits the review. Only see the version that user first install. **Recommendations to others considering Alchemer Digital:** Should have the ability to see the software version when the user submits the review not when the user install the app for the first time. **What problems is Alchemer Digital solving and how is that benefiting you?** Reviews and rating ### 27. Responsive service, easy to use platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Alchemer Digital?** Ease of use, readily available experts, new and relevant features. **What do you dislike about Alchemer Digital?** Sometimes there is too much 'noise' to get to the meat of things. **Recommendations to others considering Alchemer Digital:** Industry leader. Gives as much power as you are willing to commit to using. **What problems is Alchemer Digital solving and how is that benefiting you?** Understanding app users challenges and feature enhancement needs to remain a trusted partner with them ### 28. Good VoC analytics tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** Key word analysis Ability to add in app surveys Analysis of feedback, surveys and app store reviews **What do you dislike about Alchemer Digital?** Lack of analyzing multiple keywords at the same time Analyzing and comparing two properties (ios and android) together in the same view **What problems is Alchemer Digital solving and how is that benefiting you?** VoC analytics Figuring out which areas are users concerned about, incorporating feedback to improve product ### 29. Improved rating and customer retention beyond our expectation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** Easy to view reports/chart and conversation tracking. Able to export conversations to excel for further analysis. **What do you dislike about Alchemer Digital?** Nothing that I dislike so far. All the features are very useful and informative. **What problems is Alchemer Digital solving and how is that benefiting you?** it has helped the number of users to participate in reviewing our apps. It also helped increased our ratings big time! ### 30. Great source for customer reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Alchemer Digital?** Snippets of customer reviews in daily reports are very helpful and entertaining (somedays) **What do you dislike about Alchemer Digital?** Have not found any features that I dislike so far. **Recommendations to others considering Alchemer Digital:** Great support **What problems is Alchemer Digital solving and how is that benefiting you?** Detail of customers that provided the reviews - that makes it easy to contact them if needed ### 31. Does exactly what I need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2018 **What do you like best about Alchemer Digital?** Easy to use, and has the exact value and features needed for engaging with customers. Account managers are always helpful. **What do you dislike about Alchemer Digital?** Sometimes the UI has bugs. The survey's dialog design can be better. **Recommendations to others considering Alchemer Digital:** All is one for mobile engagement. **What problems is Alchemer Digital solving and how is that benefiting you?** Getting feedback from users and communicating back. All kind of surveys. ### 32. Apptentive Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Alchemer Digital?** Good plentiful source of feedback. People are very supportive/helpful for any issues Able to to request bespoke surveys **What do you dislike about Alchemer Digital?** Poor text analytics - chosen words are too broad ranging **What problems is Alchemer Digital solving and how is that benefiting you?** Helps to identify issues and customer dislikes with our mobile app ### 33. Great tool to engage with your mobile app users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** The love dialog that lets us capture feedback from users. **What do you dislike about Alchemer Digital?** Lack of advanced filters to sort through the received feedback. **What problems is Alchemer Digital solving and how is that benefiting you?** We are able to provide our mobile app users a channel to communicate their feedback to us. ### 34. Gives your app a boost! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Alchemer Digital?** Great, easy tool to target and prompt users to rate or survey to maintain that customer love **What do you dislike about Alchemer Digital?** Could be enhanced with A/B testing/targeting and branching **What problems is Alchemer Digital solving and how is that benefiting you?** Seen substantial increase in app store ratings and user feedback for improvements ### 35. Useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2018 **What do you like best about Alchemer Digital?** Easy to integrate, great for users to share their feedback **What do you dislike about Alchemer Digital?** Not very intuitive to create new surveys or process information **What problems is Alchemer Digital solving and how is that benefiting you?** Getting our users feedback ### 36. Awesome Application, very useful to promote and review the products **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2018 **What do you like best about Alchemer Digital?** User friendly application, can customize easily as per my requirement. Like this application very much. **What do you dislike about Alchemer Digital?** Accepting both negative and positive reviews at the same time. for example 1. Question "Did you like this app?" Yes or No option boxes provided. (Here I am able to select both Yes and No together. **Recommendations to others considering Alchemer Digital:** N/A **What problems is Alchemer Digital solving and how is that benefiting you?** Benefits that have realized is products review and rating and Application rating. Survey on the application. ### 37. Apptentive **Rating:** 4.0/5.0 stars **Reviewed by:** Sree D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** Does a good job of driving a lot of reviews in our app **What do you dislike about Alchemer Digital?** Doesn't offer a lot of value than the native review prompts **What problems is Alchemer Digital solving and how is that benefiting you?** App Ratings ### 38. Intuitive but not quite there yet. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** Functionality of in-app experience and review functions. **What do you dislike about Alchemer Digital?** No dynamic search feature. Canned responses appear in a drop down list. If there are many, this becomes quite cumbersome to have to scroll and find the appropriate answer. Even if there is a suggested response feature. **What problems is Alchemer Digital solving and how is that benefiting you?** We have gained the ability to assist users in-app and target them for potential, positive app reviews. ### 39. Solid for growing your app store ranking, but other functionality is better done elsewhere **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Alchemer Digital?** mparticle integration is straightforward and setting up rules to trigger ratings requests is easy and effective. **What do you dislike about Alchemer Digital?** I think the payment terms are not totally fair - we pay Apptentive for active users, which includes users who download the app but did not complete sign up. **What problems is Alchemer Digital solving and how is that benefiting you?** Keeping a positive app store presence is the main benefit. ### 40. Love Apptentive! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** It gives my app the ability to keep a pulse on our customer base and their experience. **What do you dislike about Alchemer Digital?** I dislike how much data is obscured or unavailable about my own users. **Recommendations to others considering Alchemer Digital:** Give more granular user data about my own users, specifically who they are. **What problems is Alchemer Digital solving and how is that benefiting you?** You help me raised my app store ratings from a mere 2.4 to 4.6! ### 41. Remarkable turnaround in our App Store rating thanks to Apptentive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** The flexibility and ease at which you can create in app rating messages that focuses on who, when, where and how we target app users. **What do you dislike about Alchemer Digital?** Everything is great. The only thing I would recommend is being able to customize the timeframe when you export data. **What problems is Alchemer Digital solving and how is that benefiting you?** App store rating resolution App engagement ### 42. My experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** We can download the data to a spreadsheet. We can also sort data by crash rate. **What do you dislike about Alchemer Digital?** Some times the data is too high level or too vague and we can’t drill down to exactly what happened. **What problems is Alchemer Digital solving and how is that benefiting you?** We use it to collect crash rate data and logs ### 43. Mobile app review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Alchemer Digital?** I like that I can easily implement this in my app, and that the customer communicati N is fluid. **What do you dislike about Alchemer Digital?** We have a crash that happens sometime because of the SDK **What problems is Alchemer Digital solving and how is that benefiting you?** Better communication ### 44. Apptentive is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** Apptentive's customer service, easy integration of API **What do you dislike about Alchemer Digital?** People don't seem to understand it sometimes. Maybe more education is needed. **Recommendations to others considering Alchemer Digital:** Give it a try **What problems is Alchemer Digital solving and how is that benefiting you?** Surveys, better AppStore rating ### 45. Smooth Implementation experience with Apptentive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Alchemer Digital?** We had a great experience working with the Apptentive team, during our integration. **What do you dislike about Alchemer Digital?** Nothing really stands out to dislike. Everything went smoothly. **What problems is Alchemer Digital solving and how is that benefiting you?** Push more customer engagement. ## Alchemer Digital Discussions - [Will it ever be implemented for OTT?](https://www.g2.com/discussions/will-it-ever-be-implemented-for-ott) - 1 comment, 2 upvotes - [Is there a way to identify the name of the member who filled out the survey? Can we respond?](https://www.g2.com/discussions/is-there-a-way-to-identify-the-name-of-the-member-who-filled-out-the-survey-can-we-respond) - 4 comments, 1 upvote - [View Alchemer Digital pricing details and edition comparison](https://www.g2.com/products/alchemer-digital/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A17%3A10+-0500&secure%5Bsession_id%5D=ce25ee4d-6d75-44f6-9e12-f6f8263b0169&secure%5Btoken%5D=9a5ea63e1b8cda729089582aaa94a546230f7b816b77a99c636f29081276f010&format=llm_user) ## Alchemer Digital Features **User Identification** - Demographics - User Segmentation - Geolocation - Predictive Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Activity Dashboard - User Activity History - Multi-Channel Attribution - In-App Events Tracking **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions - Engagement Tracking - Uninstall Tracking - Conversion Tracking - Location Tracking - ROI Tracking - Retention Tracking - Visitor Tracking - Behavior Tracking - Revenue Tracking **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Additional Functionality** - Monitoring - Push Notifications - Access Controls/Permissions - Campaign Management - Data Modeling - Funnel Analysis - For Marketers - Single Sign On - Workflow Management - Customer Experience Management - Trend Analysis - Mobile Access - Third-Party Integrations - Alerts/Escalation - Data Import/Export - Collaboration Tools - Session Recording - Data Visualization - Root Cause Analysis - Drag & Drop - Performance Metrics - Generative AI - Cohort Analysis - Issue Management - Compliance Management - Heatmaps - Customizable Branding - Search/Filter - AI Copilot - Event Triggered Actions - API - Reporting/Analytics - A/B Testing **System Management** - Security - System Monitoring - SSL Security - GPS **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Variation Testing** - WYSIWYG Editor - Percentage of Traffic **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Alchemer Digital Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Adjust](https://www.g2.com/products/adjust/reviews) - 4.7/5.0 (718 reviews)