Alchemer Digital Reviews & Product Details

Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile.

Seller

Alchemer

Discussions

Alchemer Digital Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Martinette Botha

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

19 months

View More Pricing Information

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User Insights

Average based on 195 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

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Verified User in Financial Services

Enterprise (> 1000 emp.)

3/31/2022

"Apptentive is a great way to receive and track customer reviews. Easy to navigate."

4/5

What do you like best about Alchemer Digital?

I find it very helpful that they break out reviews by device type, device version, and they also give an overview of Monthly active users which is very useful. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

The emails can become too much to receive daily but I can look into changing my notification preferences. I would also like to know if there's a way to track sign ups. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Digital:

Easy to use. Go through reviews weekly. Review collected by and hosted on G2.com.

What problems is Alchemer Digital solving and how is that benefiting you?

Problems I am solving are customer issues related to the mobile app. Our contact center reviews them daily and report back to the user on the solution to their issue. Review collected by and hosted on G2.com.

Response from Ben Kreuter of Alchemer Digital

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So great to hear Apptentive has been helpful as you seek out and resolve friction points in your mobile app experience. Regarding your feedback that the daily review emails can be a bit too much, we totally get it! You can reduce the frequency of emails within the Apptentive dashboard. Once logged in, click your profile image in the top-right and select "Email Preferences." From there, you can subscribe, unsubscribe or change the frequency of app store review and alerts, and also adjust the frequency of when you'd like to be notified of unresponded customer messages from Message Center. If you have additional questions, please feel free to reach out to your Apptentive CSM!

Verified User in Online Media

Mid-Market (51-1000 emp.)

3/29/2022

"Apptentive is a MUST"

4.5/5

What do you like best about Alchemer Digital?

There is a constant line of communication. Everyone is involved on finding solutions for our business. We send out numerous notes and surveys, we have learned a great deal. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

I wish that we could run surveys and based on answers it would lead to the next survey/question. 6.0 SDK will help solve this, just wish it was already ready! Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Digital:

Try them out, they are going to bring ideas and success to your app! Review collected by and hosted on G2.com.

What problems is Alchemer Digital solving and how is that benefiting you?

We solve defining what our users look like, and how they shop today. There are many benefits from the Love Dialog and getting new reviews. Review collected by and hosted on G2.com.

Response from Ben Kreuter of Alchemer Digital

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The fact you already know about our SDK 6.0 and are excited to implement it brings me great joy! With our new Interaction Targeting, you'll have the ability to do just what you described: target any new interactions to only display to customers that responded a specific way on a past Survey and/or Note. We think this will be a great way to close the feedback loop with your customers, dive deeper with follow-up surveys, or be hyper-personalized in your targeting (particularly appealing if you're using Notes to surface marketing promotions or special offers). We're going to be surveying Apptentive brands soon to understand how their SDK 6.0 migration is going. I'd also love to hear about your particular use case! Feel free to reach out directly to me at ryan(dot)galloway@apptentive.com.

See how Alchemer Digital improved

Ethan M.

Manager, Customer Data Science

Enterprise (> 1000 emp.)

3/29/2022

"Great experience with the team!"

4.5/5

What do you like best about Alchemer Digital?

The website is easy to use. It easily shows you your data, easy to understand visualizations and easy ways to export. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

Nothing yet! I find the team very easy to work with and responds to our needs quickly. Review collected by and hosted on G2.com.

Response from Ben Kreuter of Alchemer Digital

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Ethan, it's great to hear we're helping you gain visibility into your app paint points. The fact you've been able to identify trends in your feedback and understand their impact with our automatic sentiment analysis and text parsing is awesome, and something we're continuing to further enhance.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

4/1/2022

"Apptentive is excellent!"

5/5

What do you like best about Alchemer Digital?

Apptentive has helped to give us real insights in the behaviour of our app users. Its been key in gathering feedback from surveys to improve functionality and offer help to customers. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

Can't think of any! Of course there will be more features in time but what they offer at the moment does the job and does it well. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Digital:

This tool will make gathering feedback and insights from App users so much easier. You could also use it to send timely messages to App users. Go for it, you won't regret it. Review collected by and hosted on G2.com.

What problems is Alchemer Digital solving and how is that benefiting you?

Helping to understand pain points of app users and sending timely messages on the app without having to resort to a code change. Our business performance has definitely improved since we started using appsflyer. Review collected by and hosted on G2.com.

Response from Ben Kreuter of Alchemer Digital

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So happy that Apptentive has given your team the real insights behind your users' behavior!

Scott B.

Sr. Manager US Marketing, Marketing Data Science

Enterprise (> 1000 emp.)

3/29/2022

"Currently using Apptentive survey data to better understand how our customers feel about our app."

4/5

What do you like best about Alchemer Digital?

gives us a good read on the sentiment regarding our app. Sometimes good, sometimes bad but very insightful Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

looking for an easy way to link each of our customers to the survey information so that we can add this the data we have on each of our customers Review collected by and hosted on G2.com.

Response from Ben Kreuter of Alchemer Digital

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Scott, thanks for the comments! Regarding your question about an easy way to map an individual customer to a survey response, Apptentive does allow you to pass through your customer IDs as custom data, which can then be associated with feedback collected. Depending on the app OS you're using, the instructions are a bit different, but see the link below for an example of how to pass custom data in an Android app. And remember, you can always reach out to your Apptentive CSM and they would be happy to help you here!

See how Alchemer Digital improved

Shanthan G.

Advisory Board Member

Enterprise (> 1000 emp.)

3/29/2022

"Apptentive has a great set of tools for mobile apps to measure customer feedback"

4.5/5

What do you like best about Alchemer Digital?

Configurable and custom rules that will enable businesses to add their own requirements for rating prompts. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

Hard to isolate SDK integration issues especially on Android. Also no Connected TV support. Review collected by and hosted on G2.com.

Response from Ben Kreuter of Alchemer Digital

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Shanthan, we appreciate your thoughts on Apptentive! I've passed your note regarding Connected TV support to our product team. If there's anything we can do to improve the Android SDK integration issues you've mentioned, your Apptentive CSM or support@apptentive.com would love to hear about it!

Velmurugan D.

Senior Quality Analyst

Mid-Market (51-1000 emp.)

5/11/2022

"Apptentive"

4/5

What do you like best about Alchemer Digital?

Apptentive helps us to collect customer feedback on the new changes been introduced on our mobile apps. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

Analytical platform needs to made more user friendly or self explanatory. Review collected by and hosted on G2.com.

Adam A.

Technical Care

Small-Business (50 or fewer emp.)

4/7/2022

"Its extremely helpful to my work environment"

5/5

What do you like best about Alchemer Digital?

Apptentive is very user friendly. Its smooth and doesn't glitch. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

I can't think of anything I dislike about it Review collected by and hosted on G2.com.

Verified User in Computer Games

Mid-Market (51-1000 emp.)

4/5/2022

"I've been using Apptentive for recruiting participants and learning more about our mobile users"

4.5/5

What do you like best about Alchemer Digital?

Segmenting of user types and quick responses Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

The set up was a bit hard for our team I did not expect the learning curve to be so long Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Digital:

I recommended to any team that needs to better understand their mobile users! Apptentive is especially helpful for study recruitment Review collected by and hosted on G2.com.

What problems is Alchemer Digital solving and how is that benefiting you?

Recruiting specific user types for studies, gathering targeted feedback, customer service Review collected by and hosted on G2.com.

Response from Ben Kreuter of Alchemer Digital

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It's exciting to hear you've been able to speed up your feedback collection process. Thanks for sharing!

Verified User in Hospitality

Enterprise (> 1000 emp.)

6/15/2018

"Great way to get customer feedback on mobile"

4/5

What do you like best about Alchemer Digital?

Super user friendly dashboard and interface that allows you to customize different customer pathing and segments without needing IT support, easy for product and product operations folks to use. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

Could have better support for setting up surveys and interactions for users in non English languages. Review collected by and hosted on G2.com.