189 AkitaBox Reviews
Overall Review Sentiment for AkitaBox
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Very helpful when you are not familiar with the building and locations of assets and it keeps you up to date on work orders. It also allows you to keep good notes on prior work orders Review collected by and hosted on G2.com.
Not having access to update assests. Also log-in process is too long. Mobile version needs to be more user friendly with an easier log in. Otherwise a very good product. Review collected by and hosted on G2.com.
I like the AB capability to store a lot of information about an asset or workorder. It has a lot of great features for example one can print out weekly work schedules, one can upload pictures, Review collected by and hosted on G2.com.
It's a web-based system and it takes several seconds to load or process click commands. It's very slow and when using it on a mobile phone, it's even slower. The fonts size of the system are very slow and the emails it sends to requestors are not easy to read. Service requestors often miss our messages. Perhaps if the messages were a different font color they would stand out and be read. Review collected by and hosted on G2.com.
The website is easy to access, it sends you updates on when your request was submitted and when it is being completed. Review collected by and hosted on G2.com.
I do not have a dislike about the website. So far my experience has been great! Review collected by and hosted on G2.com.
AkitaBox is easy to use and there is no confusion about what is needed when you put in a request. The people replying to issues know exactly what is wrong and where the issue is and it helps them get there quickly to solve the problem when needed. There are so many options to choose from when selecting the problem, you don't have to worry about the wrong person showing up to correct the issue. Review collected by and hosted on G2.com.
You don'l always know when someone has seen the problem or how long it will take to correct it. Even though our staff is amazing and comes quickly without hesitation, you aren't given an actual day and time they will show up. Review collected by and hosted on G2.com.
The most helpful part about AkitaBox is that we create air building in the system. I like that I can go in and look to see where the plumbing, electrical, room numbers and so on, are at in the building. I also like that, AkitaBox stores all information so you can go back to one work order or go to a building and see everything that has happened in that building regardless if the ticket was canceled or completed. Review collected by and hosted on G2.com.
There are two things I dislike about AkitaBox. 1. when you put messages in AkitaBox on a work order or service request you are not notified that a message was put in. In the past, we used a different system and when any messages was put into that system an email was generated to all that was on the work order. In order to see a message on a ticket you have to go in pull the ticket up and read the message. Our maintenance staff does not sit at a desk throughout the day so having a notification that a message was sent Would help with communication. 2. There's no app for AkitaBox. Review collected by and hosted on G2.com.
I love how simple and straight to the point it is. I use it every time I need different ask at different campuses. The best part is that it integrates well with my Outlook email. Once I have submitted my request, I receive an email confirmation that my request has been submitted. It's an easy platform to implement in any work environment I feel. Overall love the platform and the support I receive to ensure the tasks have been completed. Review collected by and hosted on G2.com.
For the moment, there is nothing I can say I dislike. Review collected by and hosted on G2.com.
Along with an easy-to-learn layout and system, AkitaBox also makes it 5 times easier to know what needs to get done and provide information on necessary tasks. Review collected by and hosted on G2.com.
Occasionally I have experienced brief delays or stalls, but never anything more. I'm not even sure it is on the site's side, and may be just a internet problem on my end. Review collected by and hosted on G2.com.
I love using Akita box because I don't have to search for it. It's always right in my apps. The requests that go in are prioritized so, if I have something that needs to be taken care of quickly, I can be assured that will be. I also love that we can upload pictures. It makes it really to share information. Review collected by and hosted on G2.com.
There is nothing that I don't like about Akita box Review collected by and hosted on G2.com.
What I liked best about Akita Box was that teachers were simply able to scan the QR code, reach the desired request and submit within a few steps. This process was very easy and we appreciated having the simplicity of making requests. Review collected by and hosted on G2.com.
The only thing we disliked sometimes was being able to always the access the QR code. There were times when it was down for maintenance and there was no other way to submit requests. Review collected by and hosted on G2.com.
