Airspeed Reviews & Product Details

Glyphic is incredibly easy to use. We achieved 100% adoption across the sales team, and it’s now widely used throughout the business to drive everything from product decisions to marketing campaigns to sales coaching.

We've achieved 100% seller adoption because it saved sellers time almost immediately - we've saved each seller around 17 hours per month through reduced time spent on CRM admin, email follow-up, and meeting prep.

Simple workflows like creating emails and automating CRM admin took virtually no time to set up. The CRM integration was very easy and has eliminated virtually all Deal admin.

The sales coaching aspect is a game changer - sales directors can use either the scorecards or the agents to get deep and broad understanding of individual rep performance, and can then coach accordingly.

The performance is great, with calls being processed almost immediately, with the transcript then ready to be used.

The price point is unbeatable, especially given the value our whole company derives from it.

The support is great. We have very few issues with that require support, and when we do their team is responsive on slack or we jump a a call to address the issue.

We’re heavy users of the AI Agents, as they enable our salespeople to have much more effective customer conversations. It has significantly improved our sales workflow overall allowing our sales reps to have more and better conversations with customers. Even new hires with little industry experience can have high-quality conversations within just a few weeks of joining as they have access to the collective intelligence of the entire sales team.

Perhaps the most pleasing thing of all is its organic adoption. People across the business tell me each week how they found a new use case for Glyphic, and how they're making decisions accordingly. Review collected by and hosted on G2.com.

Glyphic would benefit from a few more native integrations outside of CRMs and slack. For example we would like to send Glyphic data to our customer success platform. Review collected by and hosted on G2.com.

It facilitates interaction with clients by providing insights and summaries, and it also includes an email generator. Review collected by and hosted on G2.com.

The search function isn’t very straightforward. I often find myself having to use different filters just to look for calls. Review collected by and hosted on G2.com.

I use Airspeed for sales calls recording, notes, and follow-up assistance. I find it invaluable for ensuring my understanding of customer needs is clear. It allows me to pinpoint what individuals care about and helps me follow up accurately. I appreciate how it helps me not miss actions and populates MEDDPICC in a really useful way. What I like most is that it saves me a huge amount of time, and it makes me trust that I haven't missed anything. Unlike other recording tools I've used, Airspeed surfaces insights, actions, and key points effortlessly. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like how Glyphic is super simple to use and is effective from day one with its plug-in and play functionality. Being able to have excellent insights on how the team performs on calls is particularly valuable, especially when I'm time-pressed as a sales leader. I appreciate the ability to identify risks and challenges within specific deals and gain insights from customer interactions and prospect inquiries. The conversational AI is also a highlight for me because it allows me to ask about specific deals and get insights from our customer conversations Review collected by and hosted on G2.com.

The insights are quite long to set up. It would be good to be able to have insights that are there ready to pick from. Review collected by and hosted on G2.com.

I like that it works as my digital notebook. Review collected by and hosted on G2.com.

The UX could be simplified a bit. A lot of information/things on webpages. Review collected by and hosted on G2.com.

I like the AI features, I like the summaries and being able to ask specific questions about each call. The platform is also very intuitive which I find makes it easy to navigate Review collected by and hosted on G2.com.

Sometimes the search function does not work very well. I'd say this is my main qualm. Review collected by and hosted on G2.com.

The Ask Glyphic feature is a game-changer. It lets me ask specific questions about customers, prospects or calls and get intelligent, relevant answers instantly. While Glyphic is primarily sales-focused, we've found it incredibly valuable for our CS and Implementation teams too. It makes creating handover documentation and scoping calls effortless. The Salesforce integration is probably my favourite features, it automatically populates fields with insights from calls, saving our sales team hours of manual data entry every week. And the Glyphic Agent takes it even further. I use it fro everything from creating training documentation and support articles to understanding revenue trends and even prospecting research. Setup was refreshingly simple, users login, connect their tools and they're up and running. I recommend Glyphic to anyone looking for a powerful conversation intelligence platform. Review collected by and hosted on G2.com.

I'd love to see Glyphic expand its focus to better service customer success and delivery teams, not just sales. Some UI tweaks and deeper integration with Salesforce custom objects would be great additions. We'd also like to integrate with Apollo. Right now it doesn't pull in Apollo calls, which would be a nice enhancement. Review collected by and hosted on G2.com.

The analysis, sharing capabilities, and the accuracy of information that it pulls Review collected by and hosted on G2.com.

Finding accounts can be a little difficult, and simply getting to calls instead of having to comb through all engagements (other emails, calls, etc) can be a little bit manual – also, there seems to be a little discrepancy at times of accounts in salesforce/CRM vs accounts in Airspeed Review collected by and hosted on G2.com.

I like the grade summaries Airspeed provides, especially receiving them by email, which is one of the greatest features. I also appreciate the easier way to use the system, and that it solves the problem of grabbing information quickly after meetings. The setup was very easy, and I enjoy its connectivity with tools like Gmail. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I really appreciate how intuitive and user-friendly the interface is. It makes transcribing and analysing calls so much easier. Review collected by and hosted on G2.com.

Occasionally the transcript has some inaccuracies, especially with industry-specific jargon or acronyms. It would be great if there was a way to train it on our company's terminology to improve the transcription quality. Review collected by and hosted on G2.com.