Airspeed Reviews & Product Details

I find Airspeed to be one of the easiest, fastest, and most reliable call intelligence software I've used, especially compared to others like Gong. The agent work is excellent for a multitude of tasks, letting us build detailed coaching plans for each rep and monitor growth and improvement. It also standardizes our messaging across GTM and provides product insights that guide us on what to deliver for our customers. The auto-population of CRM fields is a game changer for maintaining data hygiene. Setting it up was a breeze, which added to the overall positive experience. Review collected by and hosted on G2.com.

Genuinely nothing at the moment Review collected by and hosted on G2.com.

Setup was the easiest part — it was live in our Slack in minutes with basically no admin overhead. Since then it's become a natural part of how our team connects. The intros and icebreakers give new folks an easy on-ramp, the shoutouts make peer recognition feel spontaneous instead of forced, and the team maps have been genuinely useful for a distributed team to see who's where and spark coffee chats. It all lives right where we already work, so adoption didn't require nagging anyone. Review collected by and hosted on G2.com.

A few more customisation options around templates, permissions and scheduling would take it from great to perfect, but none of it gets in the way of the core value. Review collected by and hosted on G2.com.

I love the speed from the moment the meeting ends to a couple of minutes after having the transcription and AI to help me with notes and admin tasks. SPEED! Review collected by and hosted on G2.com.

AI sometimes hallucinates and takes information too literally. Plus, sometimes there are random bugs, but it has happened a couple of times only, and that's amazing! Review collected by and hosted on G2.com.

I like the ability to quickly process my calls using Airspeed's AI tool for breakdown analysis, which tells me what I need to do to push a deal forward and close it. The feature that lets me review recent or old calls is helpful for recapping and following up with clients. It also assists me in relaying customer information to other relevant teams. Additionally, the setup of Airspeed was very easy and smooth, and it was extremely quick to get started. Review collected by and hosted on G2.com.

I find that it can write better-worded emails at times and give me better action steps when moving along deals. Review collected by and hosted on G2.com.

I really appreciate the actions I get after each call. I like the agents set up in Airspeed, which run every day or week to extract very specific insights from my team's calls without me having to do it manually. They're very easy to share with the team as I see fit, too. Airspeed helps me find insights I wouldn't even have known existed before. Review collected by and hosted on G2.com.

There's no custom dictionary that automatically corrects the names of my customers in transcripts. Also, no current Planhat integration - and some say CS teams have equal standing with Sales teams these days. Review collected by and hosted on G2.com.

I really like how Airspeed helps our team to focus on selling rather than updating records. It takes care of follow-ups and tasks effectively. I also appreciate that it records our sales calls and allows us to search through them. Another great feature is that it connects and syncs information with our CRM, Salesforce, making our workflow seamless. The initial setup was very easy, and overall, it's a 99% perfect tool. Review collected by and hosted on G2.com.

No major pain points. Sometimes AI suggestions need an extra review, but that's normal with every tool using AI. Maybe a bit more workflows, but it's a 99% perfect tool. Review collected by and hosted on G2.com.

Mainly the ability to have detailed notes around calls as well as prompts and reminders to follow up. The UI is really helpful as well as being able to monitor performance in real time. Tool is really easy to use and they have an AI built-in to help answer questions quickly. Review collected by and hosted on G2.com.

Some of the scoring for call review seems pretty flawed. It seems to be getting better, but unless you hit specific keywords, it doesn't seem to pick it up and it will rate the call badly. Review collected by and hosted on G2.com.

I like Airspeed's meeting minutes ability. It's helpful for me to have the prompt that you can save and repeat, which makes writing the meeting minutes easier. I also appreciate that I can review calls, which is great for coaching and understanding development areas. The initial setup was easy, with no problems at all. Review collected by and hosted on G2.com.

It would be good to be able to get prompts based on a series of calls rather than just an individual call. Also, I'd like to be able to integrate it better with Claude. Review collected by and hosted on G2.com.

They AI within Airspeed is a game changer. It records our calls and makes searching for answers simple. It is also great a generating recap messages. The user interface is very easy to use. Review collected by and hosted on G2.com.

I wish there was a better way to record in person meetings and then upload those to Airspeed so that we could have continuity throughout our entire sales process. Review collected by and hosted on G2.com.

I like the fact that with Airspeed, I can create agents that do various things and generate various reports along with the usual call summaries it provides after meetings. It's really powerful to create agents and schedule reports daily for our team since we discuss these daily. We use Airspeed for call intelligence, coaching, reviewing pain points, and are able to retrieve so much information that helps direct our sales resources to the right place. Review collected by and hosted on G2.com.

Sometimes the agents don't provide the right information initially, and I have to prompt them repeatedly. It also sometimes messes up the prompts during report generation, and I think it needs to better clarify from the user what it's supposed to retrieve. The initial setup was quite tricky for the team to understand. Review collected by and hosted on G2.com.