Consulting Services for Agentforce Sales (formerly Salesforce Sales Cloud)

SysMap Solutions Software e Consultoria Ltda. is a Brazilian technology company specializing in delivering innovative solutions to complex business challenges. With over 25 years of experience, SysMap has established itself as a trusted partner in digital transformation, offering expertise in CRM, software development, system integration, and IT consulting across various industries, including telecommunications, finance, education, energy, healthcare, and retail. Key Features and Functionality: - Salesforce Consulting and Support: SysMap provides comprehensive services in Salesforce architecture, implementation, development, evolution, maintenance, and support, ensuring tailored solutions that align with clients' business objectives. - Custom Development and Integrations: Specializing in Apex and Lightning, SysMap's team excels in customizing Salesforce platforms, managing data, and integrating with legacy systems and the broader Salesforce ecosystem, including MuleSoft, Vlocity, and Tableau. - Flexible Engagement Models: Offering a range of engagement options, SysMap provides individual consultants, specialized squads, or complete project teams, available for both on-site and remote collaboration, to meet diverse client needs. Primary Value and Solutions Provided: SysMap Solutions empowers organizations to navigate and succeed in their digital transformation journeys by delivering high-performance projects with cutting-edge technology and highly skilled professionals. Their commitment to continuous professional development has been recognized with the "Partners Rewards Individuals & Credentials %GROWTH YOY" award, highlighting their dedication to excellence. By leveraging SysMap's expertise, businesses can enhance their sales processes, expand operations, and achieve sustainable growth through effective and innovative CRM, marketing, commerce, and customer service solutions.

Talent Peaks is a specialized Salesforce consulting partner dedicated to guiding digital transformations within the Professional Services, Staffing & Recruitment, and Media sectors. Established in 2016, the company leverages deep industry expertise to design customer-centric digital landscapes, implement Salesforce applications, and enhance data value. With a team of 13 certified experts and a track record of 75 completed projects, Talent Peaks is recognized as a leading European consulting partner in its niche areas. Key Features and Functionality: - Industry Expertise: Specializes in Professional Services, Staffing & Recruitment, and Media services, offering tailored solutions that address unique industry challenges. - Salesforce Product Focus: Proficient in implementing and optimizing Salesforce products, including Sales Cloud, Service Cloud, Community Cloud, Pardot Marketing Automation, CPQ, and Einstein. - Comprehensive Services: Provides consulting, integration, and custom development services to create integrated end-to-end platforms for marketing, sales, recruitment, service, and back-office operations. - Intelligent Applications: Utilizes intelligent apps to enhance business processes, ensuring efficient and effective digital transformations. Primary Value and Solutions: Talent Peaks addresses the critical need for digital transformation in the Professional Services and Media industries by offering specialized consulting services that integrate Salesforce solutions. Their approach focuses on designing customer-centered digital landscapes, implementing intelligent applications, and making data valuable. By leveraging their industry expertise and unique consulting DNA, Talent Peaks helps organizations increase performance, boost engagement with customers, professionals, and suppliers, and achieve sustainable growth through digital innovation.

Tech6 Tecnologia is a Brazilian technology company specializing in the implementation and maintenance of Salesforce applications. With over 30 years of experience, their senior executives have successfully managed complex projects across Brazil, Latin America, the USA, and Europe. Operating from offices in Porto Alegre, Florianópolis, and São Paulo, Tech6 offers comprehensive services that include requirements gathering, scheduled deliveries, post-project maintenance, and user training. Key Features and Functionality: - Customized Projects: Tailored solutions designed to meet specific client needs, ensuring optimal alignment with business objectives. - Mobile App Development: Creation of mobile applications that enhance accessibility and user engagement. - ERP Integration: Seamless integration with leading Enterprise Resource Planning systems to streamline operations. - Comprehensive Support: End-to-end services encompassing project planning, execution, maintenance, and user training. Primary Value and Solutions Provided: Tech6 Tecnologia empowers businesses by delivering customized Salesforce solutions that enhance operational efficiency and drive growth. By integrating Salesforce applications with existing ERP systems, they provide a unified platform for data management, improving decision-making processes. Their expertise in mobile app development ensures that clients can engage with their customers effectively, regardless of location. Through comprehensive support and training, Tech6 ensures that organizations can maximize the value of their Salesforce investments, leading to increased productivity and a competitive edge in the market.

TechBlocks is an Enterprise AI Operating partner that transforms complex organizations into AI-native software factories without trading speed for risk, stability, or compliance. Consultancies sell decks. Outsourcers sell headcount. TechBlocks engineers the platforms, data foundations, and delivery systems that turn AI into a measurable business operating system at global scale. Who We Are: TechBlocks is an AI-native software engineering and consulting partner for global enterprises, GCCs, ISVs, and PE-backed portfolios that need AI to show up in EBITDA, cost-to-serve, and valuation, not just in pilot reports. - Founded in 2007, operating across North America and Asia with a delivery network of 2,500+ engineers, analysts, designers, and solution experts. - Proven GCC 3.0 operator: built and ran a 300-member GCC and scaled 260+ engineers across three countries for a North American specialty retailer, delivering 4× faster releases, 45% lower engineering cost, and 24% higher online conversions. - Trusted by enterprises and digital platforms across retail, logistics, energy, financial services, healthcare, mining, and high-tech to run mission-critical systems and AI programs. Our DNA: TechBlocks’ DNA is defined by orchestration. We make people, processes, platforms, data, and AI work as one system, not as disconnected parts. - AI-native by design, orchestrated end to end: Intelligence, automation, and agentic workflows are wired through your stack—from data and platforms to GCC pods and business workfloqws—so everything moves in sync, not in silos. - Orchestration over effort: We design operating models where data, engineering, GCCs, and AI engines are coordinated through shared guardrails, telemetry, and KPIs, turning fragmented initiatives into one high-performance execution layer. - Outcome-first, system-level thinking: Speed, cost, experience, resilience, and compliance are managed as a connected system; trade-offs are handled at the architecture and operating model level, not project by project. - Global pods as a single factory: Pod-based GCC and CoE delivery is run like an orchestrated factory with shared patterns, platforms, and metrics, so every team benefits from the same playbook instead of reinventing it. - Built for complex ecosystems: Multi-cloud, multi-geo, multi-system environments are treated as one orchestrated landscape, with clear contracts, data flows, and decision loops. - Hands-on operating partner: We don’t just drop in AI or stand up GCCs; we co-own the orchestration by defining who does what, where AI acts, where humans decide, and how the whole system is governed and evolved over time. Problems We Solve: CIOs, CPOs, GCC leaders, and PE sponsors are stuck between AI ambition and operational reality. TechBlocks focuses on the problems that block Enterprise AI and GCC 3.0 from delivering value: - AI-led business transformation: Turn AI from isolated pilots into the execution layer of your operating model. - Data excellence & governance: Replace fragmented, untrusted data with a governed EDO foundation that makes AI safe, explainable, and compliant. - Simplifying cloud chaos: Modernize and rationalize cloud and application estates without pausing your roadmap. - Faster go-to-market & innovation: Standardize engineering workflows and platform practices so products and features ship faster, with fewer defects and predictable MTTR. - Customer experience gaps: Replace siloed, legacy experiences with unified, data-driven, AI-powered digital journeys. - M&A and globalization: Integrate platforms, data, GCCs, and operating models across markets and acquisitions without disrupting growth. - Operational inefficiencies: Eliminate manual toil in operations, support, and engineering via automation, AI, and AI-native GCC models. The Value We Deliver: TechBlocks measures success in business KPIs, not project outputs. - Faster go-to-market through lean delivery, standardized engineering workflows, and AI-accelerated SDLC. - Lower delivery risk with security, governance, traceability, and observability engineered into architecture and pipelines. - Modern value chains where delivery is measured in cost-to-serve, cycle time, conversion, and margin—not tickets and story points. - Cleaner platforms that reduce operational drag and tech debt over time, instead of quietly compounding it. - Real AI readiness, because data, platforms, and GCC operating models are built to support AI repeatedly and safely at scale. Proof of Impact: TechBlocks delivers repeatable, quantified outcomes in complex, global environments: - 200% faster order processing through a cloud-native freight logistics platform for a global logistics & supply chain leader. - 60% higher conversions across digital channels via a composable commerce stack and headless checkout for a U.S. retailer. - 200% increase in parcel volume per customer with an automation-first logistics platform for a last-mile delivery network. - 450% increase in claim submissions, 27% reduction in user attrition, and 9× program participation by unifying 17 country-level incentive programs into one global, multilingual platform. - For a North American specialty retailer, a GCC 3.0 reset delivered 4× faster releases, 45% lower engineering run-rate, 24% higher online conversion, and a 70M cost reduction over three years. Industry Recognition: - Recognized by Everest Group PEAK Matrix as a top global software engineering partner - CIO Awards Winner for our Enterprise AI-Native Transformation Engine - Microsoft Worldwide Partner IMPACT Awards Winner for transformation through innovation - Microsoft Solutions Partner with Gold and Silver competences for application development, cloud, and collaboration - Certified Google Cloud Partner - 'Great Place to Work' award winner for Canada and India Follow our LinkedIn Page: https://www.linkedin.com/company/techblocks/ Follow our YouTube channel: https://www.youtube.com/channel/UCQYUCf7143rG-JouTtQxQsw

Techila Global Services is a distinguished Salesforce Ridge Partner with over 12 years of experience in delivering scalable, industry-specific CRM solutions. With a track record of over 800 successful projects worldwide, Techila specializes in maximizing Salesforce ROI through tailored consulting, implementation, and managed services. Their expertise spans across various Salesforce platforms, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and Revenue Cloud. Additionally, they offer advanced solutions in Salesforce Data Cloud for real-time customer intelligence and Agentforce to streamline service operations with AI and automation. Key Features and Functionality: - Strategic CRM Consulting: Providing expert guidance to align Salesforce solutions with business objectives. - Salesforce Implementation & Custom Development: Tailoring Salesforce platforms to meet unique business needs. - AI-Powered Audits with Techila.ai: Utilizing proprietary AI-based tools to continuously scan Salesforce environments, identifying unused components, security risks, data clutter, and performance bottlenecks. - Data Cloud Setup & Activation: Enabling real-time customer intelligence through Salesforce Data Cloud. - Agentforce Configuration & Automation: Modernizing service workflows with AI-driven automation to enhance agent efficiency. - Integration Services: Seamlessly connecting Salesforce with platforms like SAP, Oracle, and Netsuite. - 24/7 Support & Managed Services: Offering round-the-clock assistance to ensure optimal system performance. Primary Value and Solutions Provided: Techila Global Services empowers businesses to fully leverage their Salesforce investments by delivering customized solutions that address specific industry challenges. Their AI-first tools and accelerators, combined with fast-track deployment models, ensure rapid and effective implementation. With a global delivery model that incorporates local insights and flexible engagement options, Techila provides comprehensive support to enterprises across sectors such as Financial Services, Manufacturing, Healthcare, Retail, and Education. By integrating advanced technologies and offering continuous optimization, Techila helps organizations enhance customer engagement, streamline operations, and drive sustainable growth.

TechMatrix Consulting offers comprehensive Customer Relationship Management solutions designed to streamline business processes, enhance customer engagement, and drive growth. Specializing in cloud-based platforms, TechMatrix provides tailored CRM implementations that cater to the unique needs of various industries, ensuring seamless integration and optimal performance. Key Features and Functionality: - CRM Implementation: TechMatrix designs and deploys CRM systems aligned with organizational goals, ensuring proper setup, integration, and data management for effective client communication. - CRM Administration & Support: Offering continuous monitoring and expert support, TechMatrix ensures CRM platforms operate efficiently, adapting to evolving business needs. - Salesforce Managed Services: Providing scalable and reliable solutions, TechMatrix maintains and evolves CRM systems, aligning them with platform features and business objectives. - App Development & Integration: Leveraging robust CRM platforms, TechMatrix develops applications focused on marketing automation, customer service, and analytics, enhancing overall business functionality. Primary Value and Solutions Provided: TechMatrix Consulting empowers businesses by delivering customized CRM solutions that enhance operational efficiency, improve customer relationships, and drive revenue growth. By offering scalable, secure, and user-friendly CRM systems, TechMatrix addresses challenges such as inefficient customer data management, fragmented communication channels, and the need for real-time insights. Their expertise in cloud computing and CRM platforms enables organizations to achieve seamless integration, robust data security, and continuous system evolution, ensuring sustained business success.

TechMatrix Consulting is a distinguished Salesforce Summit Partner and a leading digital transformation company headquartered in Singapore, with additional offices in India and the United States. Since 2010, TechMatrix has been delivering tailored Salesforce solutions across various industries, emphasizing AI-powered consulting and implementation services. Their customer-centric approach focuses on building enduring trust and fostering long-term success for clients by thoroughly understanding their needs and engaging teams throughout the implementation process. Key Features and Functionality: - End-to-End Salesforce Services: TechMatrix offers comprehensive services, including strategy and consulting, implementation, integration, and managed services across the full Salesforce ecosystem. - AI-Powered Transformation: Expertise in Salesforce Agentforce, Gen-AI insights, and Data Cloud enables TechMatrix to deliver predictive analysis, intelligent automation, and personalized customer experiences. - Industry-Specific Solutions: TechMatrix provides tailored solutions for sectors such as education, healthcare, non-profit, recruitment, retail, travel, BFSI/Fintech, insurance, and automobile industries. - Global Presence: With offices in Singapore, India, and the USA, TechMatrix offers world-class solutions with a deep understanding of local markets. Primary Value and User Solutions: TechMatrix Consulting empowers businesses to innovate, boost efficiency, and scale sustainably by leveraging Salesforce AI solutions. Their AI-powered consulting and implementation services help organizations harness the full potential of Salesforce, enabling intelligent automation, predictive analytics, and real-time personalization. By delivering cutting-edge solutions, TechMatrix drives smarter decisions and more meaningful customer engagements, ultimately transforming business processes and enhancing customer relationships.

TechStorm Consulting Ltd., established in 2016 and headquartered in Dublin, Ireland, is a Salesforce Crest Partner specializing in AI-powered CRM solutions, Agentforce automation, and MuleSoft integration. With additional offices in the UK and India, TechStorm assists businesses and nonprofits in streamlining operations, enhancing engagement, and accelerating growth through tailored digital transformation strategies. Key Features and Functionality: - Salesforce Multi-Cloud Expertise: Proficient in Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Nonprofit Cloud, and Education Cloud, offering comprehensive consulting, implementation, and support services. - AI and Automation: Utilizes AI-driven CRM and Agentforce automation to optimize workflows, boost productivity, and improve customer and donor interactions. - MuleSoft Integration: Provides API-led connectivity to seamlessly integrate enterprise systems, ensuring cohesive and efficient operations. - Legacy to Cloud Migration: Facilitates smooth transitions from legacy systems to cloud-based platforms, future-proofing businesses and enhancing scalability. - CRM Strategy and Support: Offers strategic guidance to maximize CRM adoption, optimize processes, and maintain robust security measures. Primary Value and Solutions: TechStorm Consulting Ltd. empowers organizations to achieve higher returns on investment, improved customer satisfaction, and scalable digital transformation. By leveraging AI-driven Salesforce solutions and automation, TechStorm addresses critical business challenges, including operational inefficiencies, engagement gaps, and the complexities of integrating diverse enterprise systems. Their expertise ensures that clients can navigate the digital landscape effectively, resulting in enhanced efficiency and sustained growth.

Telesio is a consulting and technology services firm specializing in guiding businesses through their digital transformation journeys. With expertise in project management, business analysis, project delivery, and architecture, Telesio assists clients in defining and implementing effective digital strategies by identifying, deploying, and integrating suitable platforms and solutions. Key Features and Functionality: - Expert Consultants: Telesio's team comprises highly skilled and multi-certified professionals with deep functional and technical knowledge, ensuring the delivery of high-quality services. - Agile Implementation Methodology: Utilizing the "Analysis-Configure-Show" approach, Telesio ensures rapid deployment of solutions with maximum user adoption by involving clients in iterative decision-making processes from the initial design stages. - Dedicated Business Analysts: Clients benefit from dedicated Business Analysts who oversee the design and configuration phases, ensuring that solutions align closely with business objectives and user requirements. Primary Value and Solutions Provided: Telesio's primary value lies in enhancing business performance and user experience through tailored digital solutions. By leveraging their expertise, Telesio helps clients increase revenue, improve customer satisfaction, and achieve seamless integration of digital platforms into existing systems. Their commitment to quality and innovation ensures that businesses can effectively navigate the complexities of digital transformation, resulting in sustainable growth and competitive advantage.

Telnext is a Salesforce.com Reseller & Platinum Partner in Italy and it delivers innovative cloud solutions and enables Social, Mobile and Web-based Enterprises.