--- title: Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews meta\_title: 'Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) but has limited features. Are you part of the Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! 1) At Salesforce.org, we believe technology when used for good can change the world. It is the most powerful equalizer of our time, providing access to data, knowledge, and above all, connections. Salesforce.org (http://salesforce.org/) offers solutions built on the Salesforce platform, designed for the needs of nonprofits, educational institutions, and foundations. As a social enterprise, the more missions our technology supports, the more we’re able to invest back into innovation and communities, creating an endless circle of good. 2) The Nonprofit Cloud offers nonprofits solutions in: \* Fundraising \* Reporting and Analytics \* Income Management \* Donor Engagement \* Donation Management \* Marketing Communications and Engagement \* Personalized Journeys \* Marketing Automation \* Community Portals \* Attribution & AI \* Program Management and Service Delivery \* Program Delivery \* Grants Management \* Impact Measurement \* Volunteer Management \* Advocacy \* Hotline/Helpline Management \* Case Management \* Project Management \* Salesforce.org (http://salesforce.org/) also offers Foundations and grantmaking nonprofits outbound grants management solutions. 3) The Nonprofit Cloud has solutions to help you manage and deliver your programs and services, raise more funds, engage more effectively with your stakeholders, and understand and share your impact all on a single technology platform. And you don't have to go it alone. Nonprofits have unique technology needs so Salesforce.org (http://salesforce.org/) offers Success Services for: \* Always-on expertise: learn from the people who know Salesforce best \* Data-driven insights: plan your strategic roadmap \* Design-led innovation: create experiences that delight your constituents We also have an incredible ecosystem of implementation partners with subject matter expertise to help you get your system configured right the first time and up and running quickly and effectively. Nonprofits everywhere are choosing the #1 CRM platform over Salesforce competitors like never before. Join them. \* 89% of Salesforce.org customers say Salesforce has helped improve their ability to achieve their mission \* +49% faster response to constituents \* +24% donor retention \* -32% service and support costs \* -17% cost per dollar raised * * * Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Community](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified) Solution Type All-in-One Overview by Lindsay Vong (Senior Lead, Strategic Campaigns - Salesforce.org) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/pricing) ## Top-Rated Alternatives [ ![Bloomerang CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomerang CRM") Bloomerang CRM 4.6/5(914) ](https://www.g2.com/products/bloomerang-crm/reviews) [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ ![Bonterra EveryAction](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bonterra EveryAction") Bonterra EveryAction 4.3/5(284) ](https://www.g2.com/products/bonterra-everyaction/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/competitors/alternatives) ## Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Integrations (1) What do users say about integrations? Verified by Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Constant Contact ](https://www.g2.com/products/constant-contact/reviews) Show More ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 1/17/2018 "Difficult CRM to use" 1/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? I like the ability to customize the product to meet the database needs of my non profit Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? It is not an intuitive product like some the CRMs I have prior experience with Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Thus far I have non seen any benefits to using Salesforce over another CRM Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 2/20/2018 "Powerful tool" 4/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? I like the level of customization that can be done. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? The reports section really is a querying tool. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Mission trip signups as well as donations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 11/16/2017 "Positive Experience, Easy Access to Information, Not as Intuitive" 4/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? I like the snapshot views that I can create to get an immediate updated idea of key metrics Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Sometimes there is no explanation of why something isnt working or appearing, and its tedious to retrace my steps to figure out why Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Keeping track of member activity, building out events and using APIs to seamlessly bring is third party data which has decreased the time I need to allocate to some manual processes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 12/21/2017 "Great for nonprofits!" 4/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? I liked that I was able to run reports and keep track of all the school and teacher data. It was helpful to use this quantitative data for grants and proposals. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? While Salesforce has the capability to do many things, it took a while to learn to how use the platform for our needs. Many trainings were required. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? 1. Efficiency with tracking data by regions through reports. Having the ability to send large amounts of emails all at once. 2. Helps with outreach to new schools and hard to reach places. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 12/19/2017 "Compliance Specialist" 4/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? I am constantly looking for new ways to extrapolate data, due to the nature of my job. I love that Salesforce allows me to pull customized reports based on what I'm trying to show. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Salesforce is not always the most user friendly, and I struggle to get staff to get on board. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? We have always struggled with knowing where clients are if we have not directly worked with them. Salesforce allows us to be able to follow a client and answer their questions even if we've never directly spoken to them before. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 12/19/2017 "User-friendly, intuitive, adaptable" 4.5/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Integrated platform, so all communications are in one place. Mobile-adapted and customizable. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Sometimes a little clunky, lots of clicking tabs to find the information you need. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Inter-communication between chapters all over the country. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Program Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Program Development") UP Verified User in Program Development Mid-Market (51-1000 emp.) 2/1/2018 "Data is easier to chart" 4.5/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? The ability to identify areas of opportunity. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? There is nothing I dislike about the program Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud): n/a Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Having the ability to track mailers in the different areas without having to duplicate and waste resources Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/discussions/new) ![Akshay B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay B.") AB Akshay Bhat • Last activity 5 months ago Do you think that Salesforce is a great tool but need a big improvement on its user interface? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/do-you-think-that-salesforce-is-a-great-tool-but-need-a-big-improvement-on-its-user-interface) ![Yuhsiang T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yuhsiang T.") YT Yuhsiang Tse • Last activity over 4 years ago What's the next five year plan for Salesforce.org Nonprofit Cloud? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-s-the-next-five-year-plan-for-salesforce-org-nonprofit-cloud) [ View all Discussions ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months ### Average Discount 54% [ View More Pricing Information ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/pricing) Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f4e96b48d625aaf475f2a46b74859/bloomerang-crm.png "Product Avatar Image") Bloomerang CRM 4.6/5(914) [ Compare Now ](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-bloomerang-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f0f1bd2606e994a01b00deaed80652ee/donorperfect.jpg "Product Avatar Image") DonorPerfect 4.4/5(566) [ Compare Now ](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-donorperfect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-raiser-s-edge-nxt.png "Product Avatar Image") Raiser's Edge NXT 3.9/5(640) [ Compare Now ](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-blackbaud-raiser-s-edge-nxt) ##### ##### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Features Constituent Management Constituent Profiles Online Portal Marketing Automation Email Marketing Lead Management Campaign Management Workflow Automation Donor Prospecting Data Entry Task Delegation Reporting & Analytics Reporting Dashboards Automated Reports [ View More Features ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/features) ## Consulting Services for Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) [ ![Cloud Orca](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cloud Orca") Cloud Orca ](https://www.g2.com/products/cloud-orca/reviews) [ ![CRMmetry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CRMmetry") CRMmetry 5/5(1) ](https://www.g2.com/products/crmmetry/reviews) [ ![Cloobees](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cloobees") Cloobees ](https://www.g2.com/products/cloobees/reviews) [See all Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Providers](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/implementation) ##### Categories on G2 [Donor Management](https://www.g2.com/categories/donor-management)[Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising) [Donor Management](https://www.g2.com/categories/donor-management)[Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising)[Grant Management](https://www.g2.com/categories/grant-management)[Volunteer Management](https://www.g2.com/categories/volunteer-management)[Human Services](https://www.g2.com/categories/human-services) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Autodesk Forma worth it for jobsite management?](https://www.g2.com/discussions/is-autodesk-forma-worth-it-for-jobsite-management)[What is the best columnar database for heavy analytics workloads and BI dashboards for a data team that needs consistently fast query performance across a large shared dataset?](https://www.g2.com/discussions/what-is-the-best-columnar-database-for-heavy-analytics-workloads-and-bi-dashboards-for-a-data-team-that-needs-consistently-fast-query-performance-across-a-large-shared-dataset)[What IT resilience orchestration tools best streamline automation for enterprise infrastructure resilience?](https://www.g2.com/discussions/what-it-resilience-orchestration-tools-best-streamline-automation-for-enterprise-infrastructure-resilience) [Which aviation compliance monitoring solutions provide effective automation that teams actually adopt?](https://www.g2.com/discussions/which-aviation-compliance-monitoring-solutions-provide-effective-automation-that-teams-actually-adopt)[Popular cloud services for enhancing business communication](https://www.g2.com/discussions/popular-cloud-services-for-enhancing-business-communication)[Pros and Cons Details](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)