Salesforce Nonprofit Cloud Reviews & Product Details

Everything is customizable. We are a professional association and don't use the fundraising feature, which is the main selling point of NPSP for most non-profits. We have been able to turn of all those features and/or adapt them for our uses as needed. It's difficult, but not impossible to set it up without an implementation partner. Review collected by and hosted on G2.com.

There's a major learning curve if you don't have an implementation partner. The software itself is free if you are an non-profit, but implementation is still quite pricey. We opted to go without a partner only because I have a bit of programming and AMS experience. Review collected by and hosted on G2.com.

The ability to customize Salesforce puts them above all other data tracking options in our opinion. We need the system to track both participant attendance as well as donation information, and being able to have them all in the same platform is a huge advantage! Review collected by and hosted on G2.com.

There are a small number of things that aren't able to be customized that make our data entry difficult. As with any program, it cannot do absolutely everything we need; however, it does come close! Review collected by and hosted on G2.com.

Salesforce can basically be whatever you want it to be - it's powerful and flexible enough to do what you need it to do. Best part is the potential for automation - so much time saved! Also 10 free licenses make this THE most affordable option for nonprofits. Review collected by and hosted on G2.com.

Definitely needs a hands-on admin to get the best functionality; just like any platform, the CRM is only as good as the data Review collected by and hosted on G2.com.

Salesforce for Nonprofits makes the process of moving donors through the donor management pipeline as seamless as possible. The "out of the box" features are easily accessible and straightforward, providing a one-stop shop for tracking donor engagement, donations, follow ups, meeting notes, and more. Review collected by and hosted on G2.com.

I wish that Salesforce for Nonprofits would email or more easily notify my team about reminders and tasks that are assigned to them. Review collected by and hosted on G2.com.

Salesforce is known as the Maserati of CRM. It is a sophisticated system with lots of features to customize your company needs. This system grows as your company grows. Review collected by and hosted on G2.com.

It is more for sales data tracking than for nonprofit organizations. Some of the languages have to be modified to reflect it accordingly. Also, in order to create standard nonprofit reports like retention or attrition, it has to be created and customized which is time consuming and expensive. Review collected by and hosted on G2.com.

I like that there are endless options for customizing and improving process efficiencies. I also like the Power of Us Hub which has a community of like-minded professionals to help with support. Review collected by and hosted on G2.com.

I dislike that it is not as intuitive to set up for someone without an IT or computer science background (or perhaps I need additional education?). There is a steep learning curve, and there are infinite options to pay a consultant to help set it up - but after that, you must pay a steep price for maintenance or be prepared to dive in headfirst in learning. Review collected by and hosted on G2.com.

I like that I can create reports of any data set(s) I need to view, and then I can visualize it in a graphic instantly. I like that the database is easily searchable and allows me to save a lot of information in every account. Review collected by and hosted on G2.com.

There are some functions that I can't do myself, and have to ask our data administrator to do them. Review collected by and hosted on G2.com.

I love that we can customize our site any way that we need to! Review collected by and hosted on G2.com.

There are certain elements of the non-profit starter pack that doesn't apply to our model (federally funded by a grant). It would be nice if it was a little easier to do away with the aspects of NPSP that didn't apply. Review collected by and hosted on G2.com.

There are many built-in triggers, workflows, page layouts to get your non-profit up and running quickly. You can customize to meet your individual needs as well, or you could spend some time setting up the out of the box features and be up and running in no time. With the Ohana 1:1:1 model Salesforce offers the first 10 licenses free for 501c non-profits, so it's a great platform to use. Review collected by and hosted on G2.com.

Certain fields the of the managed package you install aren't changeable, so if you wanted to add say a lookup filter or change a field name there are certain fields you can't do that with. There are many fields that you can, but a small handful it would be nice to make changes to as well. Review collected by and hosted on G2.com.

The Nonprofits Success pack that they supply is great, with integrated Donor Management and an Open Flexible architecture. They offer a free trial and you can join the Power of Us Hub, which helps you start and gives advise Review collected by and hosted on G2.com.

As the packs they supply are owned by them, updates can sometimes take a while, although this is still a great out of the box product, that nearly every Non-Profit Organization I've worked with use. Review collected by and hosted on G2.com.