Salesforce Nonprofit Cloud Reviews & Product Details

1) At Salesforce.org, we believe technology when used for good can change the world. It is the most powerful equalizer of our time, providing access to data, knowledge, and above all, connections. Salesforce.org (http://salesforce.org/) offers solutions built on the Salesforce platform, designed for the needs of nonprofits, educational institutions, and foundations. As a social enterprise, the more missions our technology supports, the more we’re able to invest back into innovation and communities, creating an endless circle of good. 2) The Nonprofit Cloud offers nonprofits solutions in: * Fundraising * Reporting and Analytics * Income Management * Donor Engagement * Donation Management * Marketing Communications and Engagement * Personalized Journeys * Marketing Automation * Community Portals * Attribution & AI * Program Management and Service Delivery * Program Delivery * Grants Management * Impact Measurement * Volunteer Management * Advocacy * Hotline/Helpline Management * Case Management * Project Management * Salesforce.org (http://salesforce.org/) also offers Foundations and grantmaking nonprofits outbound grants management solutions. 3) The Nonprofit Cloud has solutions to help you manage and deliver your programs and services, raise more funds, engage more effectively with your stakeholders, and understand and share your impact all on a single technology platform. And you don't have to go it alone. Nonprofits have unique technology needs so Salesforce.org (http://salesforce.org/) offers Success Services for: * Always-on expertise: learn from the people who know Salesforce best * Data-driven insights: plan your strategic roadmap * Design-led innovation: create experiences that delight your constituents We also have an incredible ecosystem of implementation partners with subject matter expertise to help you get your system configured right the first time and up and running quickly and effectively. Nonprofits everywhere are choosing the #1 CRM platform over Salesforce competitors like never before. Join them. * 89% of Salesforce.org customers say Salesforce has helped improve their ability to achieve their mission * +49% faster response to constituents * +24% donor retention * -32% service and support costs * -17% cost per dollar raised

Seller

Salesforce

Discussions

Salesforce Nonprofit Cloud Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Lindsay Vong (Senior Lead, Strategic Campaigns - Salesforce.org)

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

17 months

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Salesforce Nonprofit Cloud Integrations

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Verified by Salesforce Nonprofit Cloud

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Deena K.

Marketing and Programs and Support Manager

Mid-Market (51-1000 emp.)

2/8/2021

"A good option"

2.5/5

What do you like best about Salesforce Nonprofit Cloud?

It is certainly comprehensive and the 10 free licenses would be a plus for most organizations Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

It is not user friendly or intuitive from what I can tell. Might be more than we need. Not sure if it integrates with other services we use. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

6/30/2020

"Customizable and easy to use CRM"

4.5/5

What do you like best about Salesforce Nonprofit Cloud?

I like that we are able to customize Salesforce based on our organization's needs. The reports and dashboards are also easy to set up and easy to read. I like that it connects to Outlook, you have the ability to set up tasks and reminders, that there is a Chatter feature, and that you can search multiple types of records at one time. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

My least favorite feature is how emails are organized. Not being able to mark them as current or not current...we could make a customization like this but it wouldn't sync properly with our Pardot system. While it is very customizable, the out-of-the-box system is pretty basic. Luckily we have a great administrator who is very savvy, otherwise it would be challenging. Review collected by and hosted on G2.com.

Jenae M.

Event Coordinator

Small-Business (50 or fewer emp.)

6/30/2020

"Not My Favorite"

2.5/5

What do you like best about Salesforce Nonprofit Cloud?

I like the sleek look of the software. It looks great. The customer service is great. Using Salesforce for volunteer management is the best way I have used Salesforce for non-profits. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

The functionality leaves a lot to be desired. It's a complicated platform. There's many options in Salesforce, but it's difficult to find exactly what you're looking for without step by step instructions from someone who currently uses Salesforce. Using the software for client data leaves a lot to be desired. The functionality just isn't as smooth as one would expect. Review collected by and hosted on G2.com.

What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you?

Inputting our client data into a computer system has made it easier to keep track of files for returning clients from even up to four years ago. Inputting volunteer information and keeping it organized in one place is great. It's also nice to have access to data from years past to see if the organization has an upward trajectory. Review collected by and hosted on G2.com.

Thalia A.

Office and Grants Manager

Small-Business (50 or fewer emp.)

6/30/2020

"Does everything you need"

5/5

What do you like best about Salesforce Nonprofit Cloud?

Reports are what we most use and they’re the best for showing outcomes and results. You can choose what data you want to see and what data you don’t. It’s super customizable. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

It does take a while to learn all the small details to get exactly what you want but once you have it down you can copy reports and make it so much easier to build new ones. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Nonprofit Cloud:

Make sure you do training and know how to use the software. Salesforce trailhead is very useful for learning the ins and outs of the software. Review collected by and hosted on G2.com.

What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you?

We are reporting to our founders with ease and getting accurate data. Review collected by and hosted on G2.com.

Ann E.

Webmaster (volunteer)

Small-Business (50 or fewer emp.)

11/1/2019

"Incredible product that I wish I had known about earlier"

5/5

What do you like best about Salesforce Nonprofit Cloud?

I think the best thing about Salesforce for Nonprofits is the availability and quality of community support - as well as support from Salesforce itself. I volunteer for a small nonprofit that used to use FileMaker to manage its contacts and annual fundraisers with silent and live auctions. After the FileMaker data was lost twice in less than a year, I investigated options and found Salesforce for Nonprofits. I would never want to go back - nor would the people who used to think that FileMaker was a great solution. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

The only thing I dislike about Salesforce for Nonprofits isn't related to Salesforce itself; it's the insufficiency of integration with various mobile bidding platforms. But the inconvenience of manually moving data between Salesforce and whichever mobile bidding platform we're using is minor compared to the convenience and power that Salesforce for Nonprofits provides - at no cost to us. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Nonprofit Cloud:

If you're a nonprofit in need of tracking donors and donations, running fundraisers, managing grant applications - or any of the other things that Salesforce for Nonprofits offers - run, don't walk, to www.salesforce.org and get started with a free trial! Review collected by and hosted on G2.com.

What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you?

We initially used Salesforce for Nonprofits and the free app called Auctions for Salesforce only to run our two annual fundraisers, but after a year of doing that, our Executive Director recognized its strength and now uses it to track donations as well. Having our records in Salesforce lets us see instantly which of our contacts are donors, which have attended our fundraisers, how much the various parts of our fundraisers (silent auction, live auction, cash ask, etc.) bring in for each event and over time. We recently migrated to Lightning Experience and are still discovering the added power that provides. I think in the near future, we might start using it for volunteer management as well. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/11/2019

"Really good for NGOs"

4/5

What do you like best about Salesforce Nonprofit Cloud?

What I like the most is that the platform is customized for NGOs according to our needs. That is something that you do not usually find in other CRMs. You can coordinate volunteers, donors, campaigns, in a really easy way. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

What I dislike is that it is really difficult at first to understand the platform mainly because it is something that in my NGO was not normal to keep information in a CRM like Salesforce. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Nonprofit Cloud:

I would recommend Salesforce for nonprofits to those NGOs who have a lot of data to organize and want to analyze them and keep a historical platform where to check. It is a really good platform and it has helped a lot in my NGO. Review collected by and hosted on G2.com.

What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you?

We are now keeping everything in Salesforce. Every area in our NGO is working with Salesforce and it has really changed the way we keep our information together. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

6/30/2020

"Good software for CRM management"

4.5/5

What do you like best about Salesforce Nonprofit Cloud?

It is easy to use for someone who is not the most tech savvy. Does not need much tweaking or customization. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

It is dense with lots of options, can take a little while to digest if not used before. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/13/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Salesforce for NonProfits is a great resource"

5/5

What do you like best about Salesforce Nonprofit Cloud?

If you go through the approval process, you can receive free licenses, which can help smaller organizations. It also provides a wide range of tools to help with the running of the organization. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

It can be difficult to get up and running for people who do not have the experience working with Salesforce. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

10/15/2019

"Data Hub for a Full Picture"

4.5/5

What do you like best about Salesforce Nonprofit Cloud?

It keeps all of your constituent data and connected for a full picture. There are a lot of great apps that directly connect to Salesforce for all of the pieces that the system cannot independently do. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

Your org needs to have a dedicated admin to for the system to be optimally effective. Trailhead is a great way to get users trained up in lieu of an admin. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Nonprofit Cloud:

Find a great implementation partner and get your users started on Trailhead early. Review collected by and hosted on G2.com.

What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you?

Having a full picture of our community and how they interact across all of our programs. The ease of reporting saves the organization so much time. There is a really great user group community that is easy to plug into and learn a lot from. Review collected by and hosted on G2.com.

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

11/7/2019

"Nice gift to nonprofits, but confusing"

3.5/5

What do you like best about Salesforce Nonprofit Cloud?

I don't really have experience with other CRM software, but Salesforce is very comprehensive for managing membership at a small nonprofit. Lots of potential for tracking the history of interactions with a given individual. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Nonprofit Cloud?

Unfortunately, my nonprofit did not have salesforce set up well, or the software just wasn't made for what we wanted. I spent hours entering new people and their email addresses from paper forms. It took much longer to add a large number of people that it could have, with a more streamlined input method. I also spent too much time checking to ensure I wasn't duplicating people (system should be able to deal with that automatically) Review collected by and hosted on G2.com.