--- title: Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews meta\_title: 'Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) but has limited features. Are you part of the Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! 1) At Salesforce.org, we believe technology when used for good can change the world. It is the most powerful equalizer of our time, providing access to data, knowledge, and above all, connections. Salesforce.org (http://salesforce.org/) offers solutions built on the Salesforce platform, designed for the needs of nonprofits, educational institutions, and foundations. As a social enterprise, the more missions our technology supports, the more we’re able to invest back into innovation and communities, creating an endless circle of good. 2) The Nonprofit Cloud offers nonprofits solutions in: \* Fundraising \* Reporting and Analytics \* Income Management \* Donor Engagement \* Donation Management \* Marketing Communications and Engagement \* Personalized Journeys \* Marketing Automation \* Community Portals \* Attribution & AI \* Program Management and Service Delivery \* Program Delivery \* Grants Management \* Impact Measurement \* Volunteer Management \* Advocacy \* Hotline/Helpline Management \* Case Management \* Project Management \* Salesforce.org (http://salesforce.org/) also offers Foundations and grantmaking nonprofits outbound grants management solutions. 3) The Nonprofit Cloud has solutions to help you manage and deliver your programs and services, raise more funds, engage more effectively with your stakeholders, and understand and share your impact all on a single technology platform. And you don't have to go it alone. Nonprofits have unique technology needs so Salesforce.org (http://salesforce.org/) offers Success Services for: \* Always-on expertise: learn from the people who know Salesforce best \* Data-driven insights: plan your strategic roadmap \* Design-led innovation: create experiences that delight your constituents We also have an incredible ecosystem of implementation partners with subject matter expertise to help you get your system configured right the first time and up and running quickly and effectively. Nonprofits everywhere are choosing the #1 CRM platform over Salesforce competitors like never before. Join them. \* 89% of Salesforce.org customers say Salesforce has helped improve their ability to achieve their mission \* +49% faster response to constituents \* +24% donor retention \* -32% service and support costs \* -17% cost per dollar raised * * * Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Community](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified) Solution Type All-in-One Overview by Lindsay Vong (Senior Lead, Strategic Campaigns - Salesforce.org) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/pricing) ## Top-Rated Alternatives [ ![Bloomerang CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomerang CRM") Bloomerang CRM 4.6/5(914) ](https://www.g2.com/products/bloomerang-crm/reviews) [ ![Neon CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neon CRM") Neon CRM 4.2/5(438) ](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) [ ![Bonterra EveryAction](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bonterra EveryAction") Bonterra EveryAction 4.3/5(284) ](https://www.g2.com/products/bonterra-everyaction/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/competitors/alternatives) ## Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Integrations (1) What do users say about integrations? Verified by Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Constant Contact ](https://www.g2.com/products/constant-contact/reviews) Show More ![Amber E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber E.") AE Amber E. Sr. Director, Database Management Non-Profit Organization Management Small-Business (50 or fewer emp.) 3/7/2023 "Cross Department Collaboration" 3.5/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Salesforce helps us use one database to service all of our departments, including development, programs, and research. We use many standard integrations with NPSP frequently, and reporting is very flexible. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? The cost can be a lot as organizations grow. Service is also not the best. The cost of premier support is prohibitive, especially when considering scaling over time. The standard support has a very long turnaround time and is so technical that only the admin can use it. The system's soft crediting method is awful and makes for many reporting difficulties. It also lacks some basic features out of the box like queues for new donors, retention metrics, etc. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Allowing us to collaborate cross-functionality and integrate with other systems used for fundraising, event registrations, and so much more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Small-Business (50 or fewer emp.) 12/14/2023 "Important for resource saving and efficiency" 5/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? We would not be able to run our business without the help of a robust CRM. We also appreciate the free 10 licenses Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Sometimes the learning curve for new employees - even though all the tools are provided Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Being able to track donations and ticket purchases Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Charlie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie G.") CG Charlie G. Vice President / Director, Program Technology Mid-Market (51-1000 emp.) 9/12/2023 "Powerful tool with the right know-how" 4/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Salesforce is highly programmable and customizable, with automations and capabilities far above most other non-profit focused software. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Some customization is needed out-of-the-box, so it does require an educated System Administrator or power user. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Performing case management for our clients and helping us to stay on top of outcomes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions") AR Verified User in Religious Institutions Small-Business (50 or fewer emp.) 9/14/2023 "Meets the diverse needs of non-profits" 4.5/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? It can be customized to meet the specific organizations needs regardless of mission. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? It can be a little expensive for the average non-profit. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Linking our donor/finance side directly to our "customer"/program side of the organization. We've been able to cut out a few middle-man programs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Joan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan D.") JD Joan D. Regional Key Account Manager, Asia Pacific Enterprise (\> 1000 emp.) 5/19/2023 "Very helpful to document projects, tracking & tracing update, contacts - great project mgmt tools" 4/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Structured well and can download/extract data easily. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? It can be optimized to have reminder or utilize AI to help creating updates that are clear and sufficient for the reader to know what's next. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? When tracking project status and traving customers contact historical data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Daisy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daisy G.") DG Daisy G. Donor Engagement & Moves Manager Small-Business (50 or fewer emp.) 3/11/2023 "Good product" 4/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? It is a very customizable tool which makes it easy to tailor it to your needs. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Although very customizable, making those customizations requires knowledge of the system in the backend. This necessitates hiring a programmer or someone externally. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? We needed a tool that would allow us to track our donor base and moves management Review collected by and hosted on G2.com. Show More 4/4/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sharon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharon M.") SM Sharon M. Community Engagement Administrator Mid-Market (51-1000 emp.) 6/7/2023 "A great way to track program participants, donors, volunteers, etc." 4/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? It's ability to adapt and connect to other systems we use. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Big learning curve for people who are not tech savvy. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? We are just at the beginning but we imagine building our system out to be able to track programs, dollars, families, volunteer hours. Etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/29/2023 "Salesforce Non Profit Cloud has robust features and flexibility." 5/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Provides a centralized database to store contact information, interactions and engagement history. We can recruit, schedule and track volunteers. Manage participants' data. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? It is complex, and there is a steep learning curve. It can be expensive, especially for smaller non-profit organization. Need technical expertise to customize. The user interface is also complex. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Salesforce Non Profit Cloud helps track donations, manage fund raising campaigns, analyze donor data. Marketing tools execute marketing campaigns and personalized communication Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite TP Tom p. Mid-Market (51-1000 emp.) 5/16/2023 "NP for QCH" 5/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? yes to use and help our org to record program participants Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? lot of restrictions compare to the profit clouds Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? help us tracking donors, funding and program involvments Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MB Mark B. Portfolio Lead, Productivity & Campaigns Mid-Market (51-1000 emp.) 5/24/2022 "Scalable and Powerful CRM Tool" 3.5/5 What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Salesforce is a well-known established company known for excellence in the business CRM industry, they have transferred this knowledge into the different non-profit realms with great success. If someone is familiar with the standard Salesforce platform, they will find NPSP an easy adjustment. There are also ample training materials available for new users too which offer sandbox test environments. Review collected by and hosted on G2.com. What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Unlike other non-profit CRM tools, NPSP needs a few additional modules to be a fully-functional CRM tool for non-profits. Fortunately, these are available but unfortunately, they come at an additional cost. License fees are also quite expensive. Review collected by and hosted on G2.com. What problems is Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) solving and how is that benefiting you? Creating reports with NPSP is much easier and because it is cloud-based, you are not limited by the power of your internal server capabilities. This has allowed for quicker turn-around on report requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/discussions/new) ![Akshay B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay B.") AB Akshay Bhat • Last activity 5 months ago Do you think that Salesforce is a great tool but need a big improvement on its user interface? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/do-you-think-that-salesforce-is-a-great-tool-but-need-a-big-improvement-on-its-user-interface) ![Yuhsiang T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yuhsiang T.") YT Yuhsiang Tse • Last activity over 4 years ago What's the next five year plan for Salesforce.org Nonprofit Cloud? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-s-the-next-five-year-plan-for-salesforce-org-nonprofit-cloud) [ View all Discussions ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 17 months ### Average Discount 54% [ View More Pricing Information ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/pricing) Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f4e96b48d625aaf475f2a46b74859/bloomerang-crm.png "Product Avatar Image") Bloomerang CRM 4.6/5(914) [ Compare Now ](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-bloomerang-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f0f1bd2606e994a01b00deaed80652ee/donorperfect.jpg "Product Avatar Image") DonorPerfect 4.4/5(566) [ Compare Now ](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-donorperfect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f45992247dd07f6985ff3c5e60ede1a5/blackbaud-raiser-s-edge-nxt.png "Product Avatar Image") Raiser's Edge NXT 3.9/5(640) [ Compare Now ](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-blackbaud-raiser-s-edge-nxt) ##### ##### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Features Constituent Management Constituent Profiles Online Portal Marketing Automation Email Marketing Lead Management Campaign Management Workflow Automation Donor Prospecting Data Entry Task Delegation Reporting & Analytics Reporting Dashboards Automated Reports [ View More Features ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/features) ## Consulting Services for Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) [ ![Cloud Orca](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cloud Orca") Cloud Orca ](https://www.g2.com/products/cloud-orca/reviews) [ ![CRMmetry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CRMmetry") CRMmetry 5/5(1) ](https://www.g2.com/products/crmmetry/reviews) [ ![Cloobees](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cloobees") Cloobees ](https://www.g2.com/products/cloobees/reviews) [See all Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) Providers](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/implementation) ##### Categories on G2 [Donor Management](https://www.g2.com/categories/donor-management)[Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising) [Donor Management](https://www.g2.com/categories/donor-management)[Nonprofit CRM](https://www.g2.com/categories/nonprofit-crm)[Fundraising](https://www.g2.com/categories/fundraising)[Grant Management](https://www.g2.com/categories/grant-management)[Volunteer Management](https://www.g2.com/categories/volunteer-management)[Human Services](https://www.g2.com/categories/human-services) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated data visualization software for self-service analytics](https://www.g2.com/discussions/top-rated-data-visualization-software-for-self-service-analytics)[What are the most experienced EPM consultants based on reviews from finance leaders implementing transformation programmes?](https://www.g2.com/discussions/what-are-the-most-experienced-epm-consultants-based-on-reviews-from-finance-leaders-implementing-transformation-programmes%20)[Which PR CRM platforms have the best reporting and campaign analytics for client-facing teams that need to show coverage results in a polished format?](https://www.g2.com/discussions/which-pr-crm-platforms-have-the-best-reporting-and-campaign-analytics-for-client-facing-teams-that-need-to-show-coverage-results-in-a-polished-format) [Best cloud-based billing solutions for small businesses](https://www.g2.com/discussions/best-cloud-based-billing-solutions-for-small-businesses)[What are the most trusted data de-identification tools by compliance and data governance managers in banking and healthcare?](https://www.g2.com/discussions/what-are-the-most-trusted-data-de-identification-tools-by-compliance-and-data-governance-managers-in-banking-and-healthcare)[Pros and Cons Details](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)