Salesforce Health Cloud Reviews & Product Details

Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First *Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers *Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management *Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. *Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value *Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams *Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents *Eliminate manual entry with Document AI to extract and digitize clinical data from forms *Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box *Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more *Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more *Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care *Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau *Enable care teams with actionable, AI-powered insights at the point of service *Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step *Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence *Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability *Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more *Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration *Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau

Seller

Salesforce

Discussions

Salesforce Health Cloud Community

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Salesforce Health Cloud Integrations

(14)

Verified by Salesforce Health Cloud

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/21/2017

"Salesforce Misty Cloud"

2.5/5

What do you like best about Salesforce Health Cloud?

It is cloud based. This makes sharing cases and managing them easy. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

That it is cloud based; if your internet services are intermittent, then so is your access to the service. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Health Cloud:

Be weary that internet services can interfere with use of the product. So a strong internet service infrastructure is highly recommended, even at small offices. Review collected by and hosted on G2.com.

What problems is Salesforce Health Cloud solving and how is that benefiting you?

One source for case tracking and management. Review collected by and hosted on G2.com.

Melissa C.

Center Manager

Enterprise (> 1000 emp.)

11/30/2017

"Not user friendly. "

2/5

What do you like best about Salesforce Health Cloud?

The ability to see my sales calls and follow up with referrals. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

It’s tough to navigate and make changes. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/13/2017

"Easy to use"

4/5

What do you like best about Salesforce Health Cloud?

Everything in centralized and you don't have to go looking all over to get what you're looking for. Better experience for the patient Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

Sometimes it can be difficult making changes Review collected by and hosted on G2.com.

Deborah C.

Planner

Hospital & Health Care

Enterprise (> 1000 emp.)

11/14/2017

"Sales Info made EAsy"

4/5

What do you like best about Salesforce Health Cloud?

I like the availability of data and communications Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

I think some of the navigation could be a little more streamlined Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/2/2017

"Salesforce Health Cloud is a force multiplier"

3.5/5

What do you like best about Salesforce Health Cloud?

I love how easy to use and intuitive the platform is. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

Too many features that don't add value, but I am paying for them. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Health Cloud:

The platform is quite robust with many features and functionality., which comes at a hefty price. Make sure this aligns with your needs a goals as an EHR or provider. Review collected by and hosted on G2.com.

What problems is Salesforce Health Cloud solving and how is that benefiting you?

This has made client relationship management must simpler, and the insights allow result in targeted care. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/30/2017

"Salesforce is beautiful and easy to use"

3/5

What do you like best about Salesforce Health Cloud?

I love the customization opportunities of Salesforce. The reports are also beautiful. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

Because it is internet based, the page you have open is only has current as the last time you refreshed. This can be quite an issue with mutiple users. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/19/2017

"Salesforce is really easy"

3/5

What do you like best about Salesforce Health Cloud?

It allows you to find people easily and mark them as working or not, etc. It also allows you to navigate through each page as quickly as needed. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

How many pages you need to go through to ensure you're are correct. Review collected by and hosted on G2.com.