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# Salesforce Health Cloud vs Veeva CRM Comparison - What are their main differences?

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Salesforce Health CloudVeeva CRM Suite[+ Add Product](#)

Reviews

**Salesforce Health Cloud** [

4/5(90)

](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews#reviews)

**Veeva CRM** [

4/5(29)

](https://www.g2.com/products/veeva-crm/reviews#reviews)

Pricing

**Salesforce Health Cloud**
Free Trial

No pricing available

**Veeva CRM**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Salesforce Health Cloud**
3 months

Based on 8 responses

**Veeva CRM**
Not enough reviews yet

Return on Investment

**Salesforce Health Cloud**
9 months

Based on 8 responses

**Veeva CRM**
Not enough reviews yet

Perceived Cost

**Salesforce Health Cloud**
$$$$$

**Veeva CRM**
Not enough reviews yet

Average Discount

**Salesforce Health Cloud**
Not enough reviews yet

**Veeva CRM**
Not enough reviews yet

 ![Salesforce Health Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a71fba40151dc70320f4c77a71515c4/agentforce-health-formerly-salesforce-health-cloud.png "Salesforce Health Cloud")

 ![Veeva CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_78a2226d068209f3e762158f33b6c541/veeva-crm.jpg "Veeva CRM")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

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Who do you want to talk with?

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Pros & Cons

**Salesforce Health Cloud**
[
Ease of Use (1)
](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews?filters%5Bsentiment_snippet%5D=2419678&qs=pros-and-cons#reviews)[
Features (1)
](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews?filters%5Bsentiment_snippet%5D=2419707&qs=pros-and-cons#reviews)[
Complex Interface (1)
](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews?filters%5Bsentiment_snippet%5D=2419682&qs=pros-and-cons#reviews)[
Slow Loading (1)
](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews?filters%5Bsentiment_snippet%5D=2419660&qs=pros-and-cons#reviews)

**Veeva CRM**
Not enough data

Integrations

**Salesforce Health Cloud**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f60ffee4888b1f35e19d83df284386e3/cerner.png "Product Avatar Image")

Cerner

](https://www.g2.com/products/cerner/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1a70cdd349865c820ee875c1e18cada7/data-360-formerly-salesforce-data-cloud.jpeg "Product Avatar Image")

Data 360 (formerly Salesforce Data Cloud)

](https://www.g2.com/products/data-360-formerly-salesforce-data-cloud/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b9db66ecf94029803ff5cacdf8185134/ellipsis-health.png "Product Avatar Image")

Ellipsis Health

](https://www.g2.com/products/ellipsis-health/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image")

Epic

](https://www.g2.com/products/epic/reviews)[
View all
](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/integrations)

**Veeva CRM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6d18918aa62324f7d00d5be7686bb831/spotme.png "Product Avatar Image")

SpotMe

](https://www.g2.com/products/spotme/reviews)[
View all
](https://www.g2.com/products/veeva-crm/integrations)

Screenshots

**Salesforce Health Cloud**
 ![Salesforce Health Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1718995/Contact-Center.jpg)

**Veeva CRM**
 ![Veeva CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/40566/Veeva_20CRM_Screenshot-5.png)

Ratings

Meets Requirements

**Salesforce Health Cloud**

7.9

7.921

**Veeva CRM**

8.0

8.020

Ease of Use

**Salesforce Health Cloud**

7.9

7.966

**Veeva CRM**

8.4

8.422

Ease of Setup

**Salesforce Health Cloud**

7.3

7.350

**Veeva CRM**

7.9

7.911

Ease of Admin

**Salesforce Health Cloud**

7.5

7.58

**Veeva CRM**

7.4

7.47

Quality of Support

**Salesforce Health Cloud**

7.9

7.921

**Veeva CRM**

7.7

7.719

Has the product been a good partner in doing business?

**Salesforce Health Cloud**

8.9

8.99

**Veeva CRM**

8.1

8.17

Product Direction (% positive)

**Salesforce Health Cloud**

8.0

8.023

**Veeva CRM**

6.3

6.319

Features

Patient Relationship Management (PRM)[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

8.7

56

Not enough data

Information Flow

Patient Case Management

9.7(won by default)

35

Not enough data

Referrals Management

9.2(won by default)

6

Not enough data

Records Management

9.1(won by default)

31

Not enough data

Campaign Management

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Patient Experience

Dashboards & Reporting

8.9(won by default)

9

Not enough data

Team Management

9.4(won by default)

8

Not enough data

Secure Communications

8.1(won by default)

13

Not enough data

Patient Experience Management

9.8(won by default)

8

Not enough data

Communication Management

10.0(won by default)

5

Not enough data

Workflow Management

9.4(won by default)

25

Not enough data

Historical Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Discharge Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Admissions Management

Not enough data

Not enough data

Booking Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Claims Management

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Client Management

Not enough data

Not enough data

Additional Functionality

AI Copilot

9.0(won by default)

10

Not enough data

Customizable Fields

5.8(won by default)

13

Not enough data

For Healthcare

10.0(won by default)

9

Not enough data

HIPAA Compliant

7.8(won by default)

9

Not enough data

API

6.2(won by default)

21

Not enough data

Scheduling

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Waiting Time Tracking

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Patient Monitoring

Not enough data

Not enough data

Patient Intake

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Patient Location Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Patient Scheduling

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Pharma and Biotech[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Sales

Account Management

Not enough data

Not enough data

Sales Coaching

Not enough data

Not enough data

Operations

Field Operations Management

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Multichannel Engagement

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

Industry Regulations

Not enough data

Not enough data

Activity Management

Product-To-Market Management

Not enough data

Not enough data

Regulatory Adherence

Not enough data

Not enough data

Information Management

Not enough data

Not enough data

Process Automation

Not enough data

Not enough data

Sales Management

Not enough data

Not enough data

Interactive Patient Care Systems (IPC)[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Interoperability

Device Interfacing

Not enough data

Not enough data

Care Communication

Not enough data

Not enough data

EHR Integration

Not enough data

Not enough data

Patient Management

Patient Portal

Not enough data

Not enough data

Assessment

Not enough data

Not enough data

Telehealth

Not enough data

Not enough data

Educational Content

Not enough data

Not enough data

Patient Engagement[Hide 99 FeaturesShow 99 Features](javascript:void(0);)

Not enough data

Not enough data

Patient-Centered Functions

Online Presence Management

Not enough data

Not enough data

Patient Feedback Management

Not enough data

Not enough data

Patient Portal

Not enough data

Not enough data

Patient Communications

Not enough data

Not enough data

Integration with Wearables

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Patient Records Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Intake Management

Not enough data

Not enough data

Records Management

Not enough data

Not enough data

Claims Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Operations

Workflow Management

Not enough data

Not enough data

Interoperability

Not enough data

Not enough data

Digital Intake Forms

Not enough data

Not enough data

Engagement Measuring

Not enough data

Not enough data

Patient Satisfaction Management

Not enough data

Not enough data

EHR Integration

Not enough data

Not enough data

IPC Systems Integration

Not enough data

Not enough data

Patient Intake

Not enough data

Not enough data

Patient Engagement

Not enough data

Not enough data

Care Plan Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Care Summaries

Not enough data

Not enough data

EHR-Agnostic

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Scheduling

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

For Healthcare

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Patient Education

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Patient Questionnaires

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Confirmations/Reminders

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Medication History

Not enough data

Not enough data

Online Refills

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Prescription Renewal

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Lab Results

Not enough data

Not enough data

Telemedicine

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Patient Monitoring

Not enough data

Not enough data

Health Record Access

Not enough data

Not enough data

Medical Billing

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Bill Payment

Not enough data

Not enough data

For Medical Purposes

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Video Consultations

Not enough data

Not enough data

Secure Messaging

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Salesforce Health Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a71fba40151dc70320f4c77a71515c4/agentforce-health-formerly-salesforce-health-cloud.png "Salesforce Health Cloud")](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews)

Salesforce Health Cloud

Small-Business(50 or fewer emp.)

25.6%

Mid-Market(51-1000 emp.)

28.0%

Enterprise(\> 1000 emp.)

46.3%

[![Veeva CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_78a2226d068209f3e762158f33b6c541/veeva-crm.jpg "Veeva CRM")](https://www.g2.com/products/veeva-crm/reviews)

Veeva CRM

Small-Business(50 or fewer emp.)

7.7%

Mid-Market(51-1000 emp.)

30.8%

Enterprise(\> 1000 emp.)

61.5%

Small-Business

(50 or fewer emp.)

25.6%

7.7%

Mid-Market

(51-1000 emp.)

28.0%

30.8%

Enterprise

(\> 1000 emp.)

46.3%

61.5%

Reviewers' Industry

[![Salesforce Health Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a71fba40151dc70320f4c77a71515c4/agentforce-health-formerly-salesforce-health-cloud.png "Salesforce Health Cloud")](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews)
Salesforce Health Cloud

Hospital & Health Care

30.8%

Health, Wellness and Fitness

12.8%

Information Technology and Services

12.8%

Telecommunications

6.4%

Computer Software

5.1%

Other

32.1%

[![Veeva CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_78a2226d068209f3e762158f33b6c541/veeva-crm.jpg "Veeva CRM")](https://www.g2.com/products/veeva-crm/reviews)
Veeva CRM

Pharmaceuticals

50.0%

Biotechnology

11.5%

Information Technology and Services

7.7%

Hospital & Health Care

7.7%

Sports

3.8%

Other

19.2%

Alternatives

**Salesforce Health Cloud Alternatives**

 ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave")

[
Weave
](/products/weave-weave/reviews)

 ![MyChart](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f9e47078e3bf07d28729e96350960c2b/mychart.png "MyChart")

[
MyChart
](/products/mychart/reviews)

 ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health")

[
Spruce Health
](/products/spruce-health/reviews)

 ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed")

[
ModMed
](/products/modmed/reviews)

**Veeva CRM Alternatives**

 ![Inception CRM](https://images.g2crowd.com/uploads/product/hd_favicon/b9c63d917c1582cb7aa11b83486fb3a1/inception-crm.svg "Inception CRM")

[
Inception CRM
](/products/inception-crm/reviews)

 ![Qualio](https://images.g2crowd.com/uploads/product/hd_favicon/989edd615dfb84f85af09d42b2a45a5a/qualio.svg "Qualio")

[
Qualio
](/products/qualio/reviews)

 ![Vodori](https://images.g2crowd.com/uploads/product/hd_favicon/9a669fb03cbeddbc1c101f0e7d3c48c3/vodori-vodori.svg "Vodori")

[
Vodori
](/products/vodori-vodori/reviews)

 ![Kneat Gx](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9aa08b07a3f9ed6c6c419b969f9eb9f1/kneat-gx.jpg "Kneat Gx")

[
Kneat Gx
](/products/kneat-gx/reviews)

## Salesforce Health Cloud vs Veeva CRM

When assessing the two solutions, reviewers found Veeva CRM easier to use and set up. However, Salesforce Health Cloud is easier to administer. Reviewers also preferred doing business with Salesforce Health Cloud overall.

- Reviewers felt that Veeva CRM meets the needs of their business better than Salesforce Health Cloud.
- When comparing quality of ongoing product support, reviewers felt that Salesforce Health Cloud is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Health Cloud over Veeva CRM.