I use salesforce for telemed Review collected by and hosted on G2.com.
It's pretty reliable. In the rare times it crashes, it still is smart enough to resume where I left off Review collected by and hosted on G2.com.
The way Salesforce's Health Cloud connects the care plans to recovery plan dates and the view of a Patient's journey via timeline and also the view that was used to map a patient's circle. These easy to see dashboard/report kind of tools help in assessing a patient's risk level at a glance. I had previously worked on a custom solution for a Patient Onboarding and Adherence for a Big Pharma company - we had to do a lot of custom work to get what we desired but with health cloud more than 70 % of what is required is built in as a standard. The risk segmentation is one of the core features which has been implemented in a very organised manner. Review collected by and hosted on G2.com.
The care plan templates can be better, they can do better mapping to Problem/Goal vs time scale. I would say some of the features are obsolete or not valid in a health case scenario however that is what you get when the software wants to be a jack of all trades instead of specializing in one - but in the context of health cloud it actually works well in its favor. I would say most of the smaller dislikes I had like the association between a pharmacy and physician and the benefits investigation module have already been fixed. Review collected by and hosted on G2.com.
I like how the platform never crashes. It's an efficient way to keep track of client notes. Review collected by and hosted on G2.com.
I wish there was a "copy from last note" feature. That would help to save time. Review collected by and hosted on G2.com.
Our organization has a concentrated effort to improve care coordination and they provide a platform that has improved that initiative. The ease of use and overall integration of information in a central location has helped us to become more efficient. Review collected by and hosted on G2.com.
Sometimes feels like there is almost too much information to navigate, but really comes down to their being more functionality available than what we are utilizaing. Occasionally runs slow, but not a frequent issue. Review collected by and hosted on G2.com.
As always, the Salesforce platforms are very in depth and allow for integration with other vendors and third party applications. Salesforce support is also optimal. Review collected by and hosted on G2.com.
Requires too much configuration and customization to make the platform functional and operational Review collected by and hosted on G2.com.
It was easy to understand and use. We were a small pilot group who started it and it wasn't complicated at all. Review collected by and hosted on G2.com.
How not all areas of mbr info can be changed once They are initially loaded. Review collected by and hosted on G2.com.
It’s very detailed and you can easily access items Review collected by and hosted on G2.com.
Although it’s very detailed, hard to find certain items and reporting is not easy. Review collected by and hosted on G2.com.
Ease of use and the portability to access the application anywhere. Review collected by and hosted on G2.com.
There are times that the application takes a longer time than usual to process inputs. Review collected by and hosted on G2.com.
It is very easy to use on a daily basis. It was used to share information for progress in different branches. Review collected by and hosted on G2.com.
There are too many options on the screen. It’s very hard to find what you’re looking for if you don’t know. Review collected by and hosted on G2.com.
Streamlined communication from sales rep to consult Review collected by and hosted on G2.com.
The layout is not intuitive or user friendly. Review collected by and hosted on G2.com.
Averages based on real user reviews.
3 months
9 months
