Salesforce Health Cloud Reviews & Product Details

Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First *Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers *Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management *Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. *Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value *Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams *Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents *Eliminate manual entry with Document AI to extract and digitize clinical data from forms *Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box *Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more *Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more *Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care *Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau *Enable care teams with actionable, AI-powered insights at the point of service *Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step *Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence *Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability *Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more *Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration *Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau

Seller

Salesforce

Discussions

Salesforce Health Cloud Community

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Salesforce Health Cloud Integrations

(14)

Verified by Salesforce Health Cloud

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G2 reviews are authentic and verified.

Here's how.

Verified User in Architecture & Planning

Mid-Market (51-1000 emp.)

9/15/2026

"Easy to Use, Strong Data Protection"

5/5

What do you like best about Salesforce Health Cloud?

It is easy to use and provides methods to protect data Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

It can be complex but that is the consequence generally for security Review collected by and hosted on G2.com.

Verified User in Sports

Enterprise (> 1000 emp.)

9/15/2026

"Strong Upside and Upscale Opportunities"

4/5

What do you like best about Salesforce Health Cloud?

Important upside and upscale opportunities. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

Would take more time with the product to understand use cases currently Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/15/2026

"Optimizes analyses, but requires specialized knowledge"

3.5/5

What do you like best about Salesforce Health Cloud?

Optimizes information management and improves the quality of analyses. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

Need for specialized knowledge. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/15/2026

"Easier Org-Wide Security, but Cost Is a Hurdle for Nonprofits"

3.5/5

What do you like best about Salesforce Health Cloud?

Walking up security across the org had been easier than ever Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

Cost is always an inhibitor For a nonprofit Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

9/15/2026

"Wonderful for Getting Insights into HIPAA Data"

4.5/5

What do you like best about Salesforce Health Cloud?

It’s wonderful at getting insights into HIPPA dat Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

I can’t really complain about such a helpful product Review collected by and hosted on G2.com.

Vikas S.

Workday Reporting Specialist

Small-Business (50 or fewer emp.)

6/15/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Salesforce Health Cloud Review"

4.5/5

What do you like best about Salesforce Health Cloud?

A overall package for patients profile, health records and treatment plans. Ease of using its UI. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

It is little expensive but is worth for managing everything in one platform. Review collected by and hosted on G2.com.

Mahesh C.

Zonal Manager

Mid-Market (51-1000 emp.)

11/10/2023

"1 place for entire health management system"

4.5/5

What do you like best about Salesforce Health Cloud?

The format is easy to read, less eye strain. The colours are easy to distinguish from the font colour. Good UI for sure. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

It's a little expensive but worth it as now everything is managed on a single platform Review collected by and hosted on G2.com.

RUCHIKA G.

QA Support consultant

Hospital & Health Care

Mid-Market (51-1000 emp.)

8/23/2023

"Salesforce Health Cloud Review"

4/5

What do you like best about Salesforce Health Cloud?

The best thing about Salesforce Health Cloud is:

1) We can track our care plan progress, check claim status, or communicate with the agent.

2) It has an intelligent system that suggests resources and programs to encourage healthy behavior while reducing costs. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

Personally, I do not have any dislikes about Salesforce Health Cloud. But it is a little bit expensive for mid and small healthcare industries. Review collected by and hosted on G2.com.

Shubham O.

Enterprise (> 1000 emp.)

5/29/2023

"salesforce health cloud importance"

4.5/5

What do you like best about Salesforce Health Cloud?

It is the best tool that managing doctor-patient relationship; we can manage all the functionality related to patient and doctor within the single cloud and it is used by world no 1 CRM salesforce. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Health Cloud?

I find nothing to dislike in this Salesforce Cloud as it is the best feature given by Salesforce's World no 1 CRM. Compared to the sales cloud, it has less functionality but is good overall. Review collected by and hosted on G2.com.