--- title: Adobe Commerce (formerly Magento Commerce) Reviews meta_title: 'Adobe Commerce (formerly Magento Commerce) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 636 reviews by the users' company size, role or industry to find out how Adobe Commerce (formerly Magento Commerce) works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 636 scale: '5' date_modified: '2026-11-12' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce ---

Adobe Commerce (formerly Magento Commerce) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users rave about the remarkable customization options and seamless integration capabilities of Adobe Commerce, enhancing their online store experience. (46 mentions)
Users love the flexibility and extensive customizability of Adobe Commerce, empowering tailored solutions for their businesses. (45 mentions)
Users love the extensive customization options of Adobe Commerce, enabling tailored solutions for diverse ecommerce needs. (44 mentions)
Users admire the flexibility of Adobe Commerce, enabling seamless customization and integration tailored to business needs. (43 mentions)
Users value the ease of use of Adobe Commerce, allowing effortless customization and streamlined management of multiple stores. (38 mentions)
Users find the steep learning curve challenging, requiring significant time and expertise for effective use of Adobe Commerce. (31 mentions)
Users struggle with developer dependency, finding troubleshooting and customization difficult without technical expertise or assistance. (27 mentions)
Users find the complexity and steep learning curve of Adobe Commerce challenging, impacting setup and performance negatively. (25 mentions)
Users find the complex setup of Adobe Commerce overwhelming, requiring technical skills and potentially developer assistance. (25 mentions)
Users experience slow performance with Adobe Commerce, noting lengthy load times and complex initial setup challenges. (22 mentions)

5 Pros or Advantages of Adobe Commerce (formerly Magento Commerce)

5 Cons or Disadvantages of Adobe Commerce (formerly Magento Commerce)

Adobe Commerce (formerly Magento Commerce) Reviews (636)

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Reviews

Adobe Commerce (formerly Magento Commerce) Reviews (636)

View 1 Video Reviews
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636 reviews
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Mike D.
MD
Mike D.
Director Of Marketing Operations
Enterprise (> 1000 emp.)
"Unified Commerce Platform with Strong Integration"
5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like that Adobe Commerce (formerly Magento Commerce) is a unified platform that allows us to handle both our B2C and B2B commerce. We've reduced licensing costs and maintain consistency across our agents using the platform. I also find the catalog management feature very helpful, especially because it allows us to create individual customer catalogs from a central catalog. The order management and routing, along with the native integrations with our other Adobe applications, are beneficial. Additionally, the admin interfaces are user-friendly for our agents. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

I guess if I had to say which areas need improvement, they do have a new cloud service offering that I think could be a bit better from their out-of-the-box experience, and maybe that could be applied for the older versions as well. Review collected by and hosted on G2.com.

Arpit S.
AS
Arpit S.
Customer Success Associate
Information Technology and Services
Mid-Market (51-1000 emp.)
Originally submitted 3/3/2026
"Extensive Customization and Advanced Catalog Features for Growing Businesses"
4.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

It offers extensive customisation options and robust product Management and advanced catalog features and suitable for businesses.

Additionally, its strong ecosystem of extensions, multi-store functionality, and comprehensive reporting tools provide great control over operations. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

Customization and maintenance can be time consuming and costly compared to simpler eCommerce platforms. Customization and maintenance can be time-consuming and costly compared to simpler eCommerce platforms. Review collected by and hosted on G2.com.

pooja V.
PV
pooja V.
Application Developer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Well suited for businesses with evolving eCommerce needs"
4.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like most about Adobe Commerce is its rich feature set for managing online stores. It offers good flexibility for handling product catalogs, promotions, and integrations, making it a solid choice for businesses with evolving eCommerce requirements. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

One downside is that upgrades and maintenance can be time-consuming, especially if the platform has a lot of customizations. It also requires careful planning to keep everything running smoothly after updates. Review collected by and hosted on G2.com.

Verified User in Design
AD
Verified User in Design
Small-Business (50 or fewer emp.)
"Versatile, but Costly and Hard to Manage Without a Strong Technical Team"
2/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

What I like most about Magento is its versatility and its strong ability to adapt to the specific needs of each business. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

What I don’t like most about Magento is mainly its cost, the need for a large technical team to provide proper support, the lack of autonomy for non-technical users, and the fact that in some areas it can become restrictive or difficult to manage if you are not highly experienced with the platform. Review collected by and hosted on G2.com.

MN
Manny N.
Sr. Marketing Manager
Mid-Market (51-1000 emp.)
"Total Website Control with Fully Customizable Checkout and Search"
4/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

It allows you to customize your website entirely as you see fit. You have full control over the website, including the checkout process, how a popup appears, how search is done, etc. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

The downside to that is you will need someone on your team or you to know how to handle code updates and then to maintain them. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Flexible Ecommerce Solution, Needs Better Support"
3.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I use Adobe Commerce (formerly Magento Commerce) to provide an online presence and display products, eliminating the need for a physical shop. I appreciate that customers can browse anytime without worrying about opening hours. It's easy to use the stock Adobe Commerce as building blocks to create the shop, and it supports multiple shops with many integrations already available. The centralized admin for multi-store architecture and the SWAT tool are valuable, allowing for unified inventory, catalogs, scoped config controls, and role-based security. Additionally, using Adobe Cloud is very easy with YAML files. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

The support from Adobe Commerce can be much better. Upgrades can be painful and the total cost. Using the Adobe Cloud is very easy with the YAML files. When self-hosting, it's a bit more painful. Review collected by and hosted on G2.com.

Verified User in Retail
GR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Effortless Ecommerce with Customization Options"
3.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like Adobe Commerce for its speed in deploying live, working ecommerce sites. The base platform functionality makes the process easy, and the ability to customize with readily available skins and themes is great. I was able to set up sites very quickly. Also, the initial setup was pretty easy, which is something I appreciated. It's one of the aspects I liked most about using it. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

I used to have issues with CSV files for importing catalogs. It was very difficult to do that well and to get that to work correctly. As well as, database bloat. The database bloat needed a lot of maintenance that I wasn't anticipating. But there were workarounds for both of those. Review collected by and hosted on G2.com.

Manraj S.
MS
Manraj S.
Marketing Manager
Small-Business (50 or fewer emp.)
Originally submitted 11/20/2025
"Unmatched Customization and Scalability for Growing Businesses"
5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I must say that Adobe Commerce is an exceptional tool because of not only its customization abilities but also its flexibility and scalability for my operations. It has helped me to manage my large portfolio of product catalogs. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

As such, there is no downside if Adobe Commerce. All I can think of is not having dedicated tech support, as one has to go through a learning curve. I am dependent on my developer for all the customizations, which is sometimes very time taking. Review collected by and hosted on G2.com.

Lokesh M.
LM
Lokesh M.
Assistant Manger HR
Small-Business (50 or fewer emp.)
"Helpful for Shop & Inventory Management, but Costly and Complex to Configure"
3.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

It was helpful for online shop management and inventory management. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

High cost and a lot of technical complexity. It requires training from a PHP specialist, and I’ve also run into poor configuration issues. Review collected by and hosted on G2.com.

Ankit S.
AS
Ankit S.
Senior Business Analyst
Mid-Market (51-1000 emp.)
Originally submitted 3/5/2026
"Flexible, Scalable, and Powerful for Enterprise Ecommerce"
5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like level of flexibility it offers. it helps me customize almost every need of my store which makes it perfect tool for complex ecommerce requirements. it’s a powerful and reliable platform Great Tool and Easy to use. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

Its a open source platform so sometimes hard to manage technical aspects by own. Review collected by and hosted on G2.com.