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Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Acronis Cyber Protect Cloud, making management and customization straightforward and efficient. (365 mentions)
Users value the effective backup solutions of Acronis Cyber Protect Cloud for their simplicity and integration. (319 mentions)
Users value the robust security features of Acronis Cyber Protect Cloud, ensuring safe data management and ransomware protection. (236 mentions)
Users value the ease of backup management with Acronis Cyber Protect Cloud's all-in-one platform, simplifying their operations. (235 mentions)
Users value the all-in-one platform of Acronis Cyber Protect Cloud, integrating backup, cybersecurity, and management seamlessly. (233 mentions)
Users often experience slow performance with Acronis Cyber Protect Cloud, affecting the efficiency of backups and restores. (97 mentions)
Users find Acronis Cyber Protect Cloud expensive compared to competitors, complicating their decision-making due to unclear pricing. (91 mentions)
Users are frustrated with the poor customer support, especially due to unavailability on weekends during critical backup tests. (73 mentions)
Users find the complexity of the interface and pricing confusing, which complicates their overall experience with Acronis Cyber Protect Cloud. (70 mentions)
Users report backup issues with Acronis Cyber Protect Cloud, particularly concerning multiple export files and limited weekend support. (69 mentions)

5 Pros or Advantages of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

5 Cons or Disadvantages of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Reviews (1,463)

Reviews

Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Reviews (1,463)

4.7
1,463 reviews
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SA
Sameer A.
Inside Sales Associate
Small-Business (50 or fewer emp.)
"Reliable Backup & Fast Recovery with Acronis"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I use Acronis Cyber Protect Cloud mainly for backup, disaster recovery, and basic endpoint protection, which keeps my data safe and ensures systems can be quickly restored. I appreciate how it solves data loss and system downtime problems by allowing regular backups and fast restoration in case of crashes, ransomware attacks, or accidental deletions. I like its simplicity and reliability, combining backup and security in one platform. I also find the fast and reliable recovery impressive, making it easy to get systems back up after any issues. Setting it up was fairly easy with configurations handled through a simple cloud-based console. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

One area that could be improved in Acronis Cyber Protect Cloud is that the interface and advanced configurations can feel a bit complex for new users. Review collected by and hosted on G2.com.

Harish S.
HS
Harish S.
Network Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Strong Backup, Disaster Recovery, and RMM with Helpful Remote Session Summaries"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Backup, disaster recovery, and RMM, with remote session summary or AI assistance. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

One of our customer’s logs for the last 2 months is not being received, and the Acronis team also failed to provide the logs. We require all types of logs with a report showing who created the protection plan and who applied it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Strong Integrations and Simple Pricing, but a Dated UI and Too Many Tabs"
3/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

It’s a single agent to install, with the ability to enable multiple tools while keeping all details and information flowing into one console/UI. The level of integration is strong as well, with most tooling available to link out of the box. Pricing is also straightforward, making it easy to understand and budget for. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The interface and UI look a bit dated. Having to open multiple web pages just to interact with the core tooling is also a pain and makes the workflow feel more cumbersome than it needs to be. It would also help if Alerts could be arranged by date, and having the ability to filter based on hostname would be a good improvement as well. Review collected by and hosted on G2.com.

Response from Dennis Mikhailov of Acronis Cyber Protect Cloud

Sorry to hear about your experience. I will pass your feedback to our product management team. Thank you.

Ivan D.
ID
Ivan D.
Pre-sales IT Security Solutions Engineer
Small-Business (50 or fewer emp.)
"All-in-One Backup & Security: Acronis Cyber Protect Cloud Simplifies Management"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like best about Acronis Cyber Protect Cloud is the all-in-one approach. It combines backup, cybersecurity, and endpoint management into a single platform, which removes the need to juggle multiple tools and vendors. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I dislike about Acronis Cyber Protect Cloud is that the platform can feel overly complex and inconsistent at times. Review collected by and hosted on G2.com.

Yash S.
YS
Yash S.
Presales executive
Mid-Market (51-1000 emp.)
"Reliable All-in-One Backup and Cyber Protection Platform"
4/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like most about Acronis Cyber Protect Cloud is its all-in-one approach, bringing backup, cybersecurity, disaster recovery, and endpoint management together in a single console. This unified setup makes day-to-day administration much simpler, strengthens security, and saves a significant amount of operational time. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

One downside of Acronis Cyber Protect Cloud is that its pricing and licensing structure can feel a bit complex, particularly when you’re dealing with multiple add-on features. The dashboard can also sometimes feel slow, and it may be a little overwhelming for new users until they get used to it. Review collected by and hosted on G2.com.

AS
Aanchal S.
Technical Support Executive
Mid-Market (51-1000 emp.)
"Complete Protection Suite: Secure Backups, Ransomware Defense & Centralized Monitoring"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

It keeps our computer and data safe. It automatically takes backup of your files, folders and also protect the device from virus and ransomware. It also helps in monitoring all the systems from a single dashboard. It provides fast recovery if files and systems crash and also helps to restore data and system quickly from backup, which reduces the downtime. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

It is bit confusing at first as it has many features. Since it is designed as a complete protection suite, it may feel more advanced than needed for users who only want very basic backup. Review collected by and hosted on G2.com.

Samer H.
SH
Samer H.
Managing Partner
Small-Business (50 or fewer emp.)
"Comprehensive Backup and Security Solution, Rapidly Evolving"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I really like how Acronis Cyber Protect Cloud is always developing at a fast pace. I've been a partner for over five years, and I can see they're evolving every day, month, and year. They aim to provide a complete solution with a single dashboard featuring all the functionalities you can ask for, like disaster recovery, file sync, security, monitoring, remote management, software management, and email security. I also appreciate that they provide many free features, like software and hardware inventory, monitoring plans, and the ability to do backups, all without any extra cost. Additionally, their granular licensing is great because I can pay for only what I've used, unlike other vendors where you'd have to pay a lot for just 10% usage. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Well, as I've said, they are evolving rapidly, especially in the last two, three years. And this comes with a cost, unfortunately. When they provide a new solution or new technology, for example, the M365 technology, you feel the technology is not 100% mature. So it needs a lot of UX/UI work. Some buttons are not at the right place, and some functions or features are not where they are expected. So I think they need to sort this out hopefully very soon. Review collected by and hosted on G2.com.

SB
Steve B.
Network Administrator
Small-Business (50 or fewer emp.)
"One of the best all around Security Applications."
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Alexia is very knowledgeable of aspects of Acronis. I had questions on the MDR and he did not hesitate and guided me through. I was asking about their roll in reference to incidents that come in. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Right now I am having issues with the software pushing out updates. But we are looking into a resolution. Review collected by and hosted on G2.com.

Alfarog A.
AA
Alfarog A.
Sales account manager
Mid-Market (51-1000 emp.)
"Comprehensive Cybersecurity Solution with Slightly Complex Setup"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I love the idea of combining data collection and cybersecurity into one platform, and the setup can be managed centrally. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I think the management interface and settings are a bit complex initially, especially for new users. Also, some of the setup processes and troubleshooting could be clearer with better guides. Additionally, I feel the backup and restore processes could be improved. Review collected by and hosted on G2.com.

Dhruv V.
DV
Dhruv V.
DevOps Engineer
Small-Business (50 or fewer emp.)
"All-in-One Backup, Disaster Recovery, and Cybersecurity in One Central Console"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I like that it combines backup, disaster recovery, and cybersecurity into a single platform. Having everything managed through one centralized console improves operational efficiency and makes infrastructure management much simpler. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The platform provides a wide range of capabilities, which can make the interface feel complex at first. New users may need some time to fully understand all the features and configuration options. Pricing and add-on services can also require careful evaluation, depending on your business needs. Review collected by and hosted on G2.com.