--- title: Acquire Reviews meta\_title: 'Acquire Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 43 reviews by the users' company size, role or industry to find out how Acquire works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 43 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Acquire Reviews & Product Details Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. * * * Seller [Acquire](https://www.g2.com/sellers/acquire) Discussions [Acquire Community](https://www.g2.com/products/acquire/discuss) Solution Type All-in-One Overview by Hana Pham Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/acquire/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/acquire/competitors/alternatives) ## User Insights Average based on 43 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![George R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George R.") GR George R. Director responsable de equipo Small-Business (50 or fewer emp.) 8/6/2019 "Give the perfect answer to online visitors with Acquire." 5/5 What do you like best about Acquire? What I like most about Acquire software is its easy configuration, it makes interacting with customers through the web and mobile devices faster and more effective. Review collected by and hosted on G2.com. What do you dislike about Acquire? As every software has small errors sometimes when we interact with customers through the web on mobile devices it sticks and presents delays in the video. Review collected by and hosted on G2.com. Recommendations to others considering Acquire: Acquire's tools have revolutionized the customer service process and my company's analysis recommend the software. Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? In my experience in my company, live chat makes customers feel more comfortable, when I am at work and I need to talk to clients, about a problem they have, it is much more likely that I will do it by chat. On the one hand, I don't want everyone in the office to hear me talk on the phone. Also, it usually doesn't take that long. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kerem K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerem K.") KK Kerem K. Co-founder & CMO Internet Small-Business (50 or fewer emp.) 3/14/2019 "Great On-boarding Process and Customer Support" 5/5 What do you like best about Acquire? We recently switched from another live support provider (Zendesk Chat) and the onboarding process (Thanks to Laduram and the team) was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process. Review collected by and hosted on G2.com. What do you dislike about Acquire? It's very very minor but I think there can be couple alternatives added to chat notification sounds. My team asked if there were alternatives. Review collected by and hosted on G2.com. Recommendations to others considering Acquire: If you have a fairly large support team and need ease of use + have Chatbot scenarios, Acquire is the way to go after a lot of research. Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? Live Chat + Chatbot functionality. We switched to Acquire because of their one click integration of Google DialogFlow and support for multi-department scenarios. (Some of the other companies didn't offer both or were limited to social platforms such as FB messenger chatbots only). Our previous provider also didn't offer dialogflow support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam M.") SM Sam M. Writer Computer Software Small-Business (50 or fewer emp.) 3/6/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Highly scalable customer service and communication software" 5/5 What do you like best about Acquire? The software did not just aid us in offering exceptional customer service across multiple communication platforms, but it also enabled us to resolve complex customer queries through co-browsing and video chats resulting in first contact resolution. We have been able to reduce customer complaint resolution time by almost 70%. Acquire has also been phenomenal in boosting Sales - whenever we have customer hovering over a particular product for long, Acquire quickly send us notification which helps our Agents to convert such customers at ease. Review collected by and hosted on G2.com. What do you dislike about Acquire? Sometimes we face some small bugs, however, the Acquire team is always ready to offer support as per the SLA. Review collected by and hosted on G2.com. Recommendations to others considering Acquire: I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels. Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? We have been able to handle more customer queries without hiring additional resources. Most of the common queries are handled by the Acquire’s AI-driven bot which helps our Agents to focus on more complex customer issues. With customer profile we know which customer is looking for what and this is one reason we drive better engagement. We have been able to track the waiting time, response time, and resolution time, which helps us to measure our customer service. Therefore, I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 3/2/2019 "Simple, Functional, and Lots of Potentials" 4.5/5 What do you like best about Acquire? There is a lot to love about this product. The user interface on the call center-side is simply easy and intuitive to use. Everything is drawn on an easy simple clicks of a button. Key features such as its dashboard to see who's visiting, how long was the client waiting, and minute details of the client was laid out perfectly on a single glance. During the chat, the experience is also great, with video and voice capability, file attachment, co-browsing (which is really great esp for supporting clients on web based issues), and screen-sharing, which are all done through the browser without installing any plugins. The app just simply works after logging in. Post-chat, especially for team leads or executives, the reports and summary details are really very handy. Chat history provides the necessary audit requirements as well as tags for those calls/chats that you want to look and investigate further. Their recent addition of a chatbot makes it more compelling to use their full solution as an omnichannel strategy, with their facebook and other social platform integration. On the development side, it's also really simple to add their widget. Few lines of codes and the website already has chat capabilities. Facebook integration is also a matter of configuration, together with all other switches that can be turned on/off based on business need. Review collected by and hosted on G2.com. What do you dislike about Acquire? Companies need to treat this company as a partner, not a vendor. It is not yet at the level and maturity like the IBM's or the Google's of the world. Given that Acquire is a startup company, there are still a few quirks that one would need constant check with their management team. Constant communication is necessary to explain your requirements. There may be at times where the company may commit onto something but during implementation details may not be what as expected. But then, the Acquire team are very receptive once they see the disconnect and remediate on the changes. Perhaps more effective customer success managers and technical consultants (apart from their CEO) who would aid in the implementation and making the most out of the product may be needed in the field. Apart from the people concern, the product also has a lot of potentials that are not yet built. Things such as integration to whatsapp or perhaps integration with your call center phones may be needed to realize a full end-to-end omnichannel experience. Review collected by and hosted on G2.com. Recommendations to others considering Acquire: Consider cost, time-to-market, user experience, and completeness of solution in a wholistic view. Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? Business is currently using Acquire for servicing client. There are immediate business savings to adding a chat capability, especially when hooked to a chatbot which provides round-the-clock service and support for basic questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite JF john f. Managing Director Computer Games Mid-Market (51-1000 emp.) 2/25/2019 ""Great item to help our customers in a flash"" 5/5 What do you like best about Acquire? Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge. Review collected by and hosted on G2.com. What do you dislike about Acquire? Of course of any startup, bunches of changes and updates being made a seemingly endless amount of time after month. Every single extraordinary thing, simply wish there was more correspondences and promptly accessible resources.The apparatus could utilize some more customization devices to tailor it more to our necessities. Review collected by and hosted on G2.com. Recommendations to others considering Acquire: It is really a nice product to use i will recommend it . Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? The objective was to have an additional channel for our clients to connect with us. Because of the casual nature we can help our client quick in their adventure to locate the most ideal items for their needs.Being ready to help clients momentarily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Derrick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick B.") DB Derrick B. Director of eCommerce & Digital Strategy Wholesale Mid-Market (51-1000 emp.) 2/4/2019 "Be a Fruit Loop in a bowl full of Cheerios" 4/5 What do you like best about Acquire? The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition. Review collected by and hosted on G2.com. What do you dislike about Acquire? We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right. Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? As our business strives to promote self-service by offering better online tools, sometimes relationships can suffer as a result of these new-found efficiencies. We wanted to offer our customers a quick and efficient way to contact us without requiring them to pick up a phone or send an email. Additionally, the video chat solution is great for face-to-face, and the co-browsing tool helps us diagnose issues faster than ever. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") IM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 3/5/2019 "Great product would recommended" 4/5 What do you like best about Acquire? We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU. Review collected by and hosted on G2.com. What do you dislike about Acquire? Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the chatbot. Review collected by and hosted on G2.com. Recommendations to others considering Acquire: If you want a live chat + co-browse solution this is a no-brainer. Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? We have a small use case to speed up troubleshooting with our in-house teams, being able to navigate and solve issues in real time just speeds things up vs tickets. Will be recommending it to clients who have a more customer focused support base who it’s probably more scalable for. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Hernan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hernan B.") HB Hernan B. Gerente de Data Warehousing Enterprise (\> 1000 emp.) 2/21/2019 "Great Experience" 5/5 What do you like best about Acquire? The solution is very simple and effective. We started using Acquire when it was called Tagove and since then we received more than we expected. They enhance the product periodically and with great features. The dashboard is very usefull and our internal customers are very happy with it The Customer Service is also great. Review collected by and hosted on G2.com. What do you dislike about Acquire? We don't have any dislikes about the solution Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? We integrated Acquire into our sales process just adding a few lines of Javascript into our CMS Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Mid-Market (51-1000 emp.) 2/15/2019 "Good product to help our clients instantly" 4/5 What do you like best about Acquire? No-nonsense tool. Easy to reach out to our customers and help them out while shopping on our website. Possibility to take over the visitor's screen. This is really a very easy way to help our customers. Good customer support. Review collected by and hosted on G2.com. What do you dislike about Acquire? The tool could use some more customization tools to tailor it more to our needs. Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? The goal was to have an extra channel for our customers to reach out to us. Thanks to the informal nature we can help our customer very fast in their journey to find the best possible products for their needs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/11/2019 "Great way to engage visitors" 4/5 What do you like best about Acquire? I really like the different things I can do with the triggers such as hiding the widget when no agent is online. Review collected by and hosted on G2.com. What do you dislike about Acquire? Had some problems with multilanguage setup but their team was really fast to help out. Review collected by and hosted on G2.com. What problems is Acquire solving and how is that benefiting you? Visitors like being able to immediately get in touch with us. Slack integration allows all team members to see the messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Acquire? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Acquire ](https://www.g2.com/products/acquire/discussions/new) GU Guest User What is Acquire used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-acquire-used-for) [ View all Discussions ](https://www.g2.com/products/acquire/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acquire/pricing) Acquire Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/acquire-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/acquire-vs-drift) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b75bf46a8043c2dbf135c4e9ea384cd/glia.png "Product Avatar Image") Glia 4.8/5(87) [ Compare Now ](https://www.g2.com/compare/acquire-vs-glia) ##### ##### Acquire Features Platform Customization Communication Pop-up Chat Notifications In-App Messaging Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/acquire/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Co-Browsing](https://www.g2.com/categories/co-browsing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is there a free trial of Alteryx One to test its core capabilities before committing?](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing)[Best PRM software for remote teams](https://www.g2.com/discussions/best-prm-software-for-remote-teams)[Which corporate volunteering platform has the nicest mobile app for employees and a simple admin setup that HR can actually manage without dedicated support?](https://www.g2.com/discussions/which-corporate-volunteering-platform-has-the-nicest-mobile-app-for-employees-and-a-simple-admin-setup-that-hr-can-actually-manage-without-dedicated-support) [Which MEP tools maintain ease of setup and performance when handling large, complex project files?](https://www.g2.com/discussions/which-mep-tools-maintain-ease-of-setup-and-performance-when-handling-large-complex-project-files)[Which secure data room solutions are known for their user-friendly interfaces and efficiency?](https://www.g2.com/discussions/which-secure-data-room-solutions-are-known-for-their-user-friendly-interfaces-and-efficiency)[Which IT resilience orchestration platforms have the strongest disaster recovery capabilities and failover automation based on enterprise user reviews?](https://www.g2.com/discussions/which-it-resilience-orchestration-platforms-have-the-strongest-disaster-recovery-capabilities-and-failover-automation-based-on-enterprise-user-reviews) [Show MoreShow Less](javascript:void(0);)