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# Acquire vs Zendesk for Customer Service Comparison - What are their main differences?

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AcquireZendesk for Customer Service[+ Add Product](#)

Pricing

**Acquire**

**Contact Vendor for Pricing** Other Per Year · Basic

**Zendesk for Customer Service**
Free Trial

**$50.00** Per User Per Month · Advanced AI

**Pricing Insights**
from reviews

Perceived Cost

**Acquire**
$$$$$

**Zendesk for Customer Service**
$$$$$

Average Discount

**Acquire**
Not enough reviews yet

**Zendesk for Customer Service**
10%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Acquire** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

Return on Investment

**Acquire** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

 ![Acquire](https://images.g2crowd.com/uploads/product/hd_favicon/48eced317a214d1bc9b3677eb1a48bb8/acquire.svg "Acquire")

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

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**Pros & Cons**
from reviews

**Acquire**
Not enough data

**Zendesk for Customer Service**

Intuitive Interface (357)

Efficient Ticket Management (217)

Expensive As Teams Grow (128)

Steep Learning Curve (109)

Integrations

**Acquire**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-lex.jpg "Product Avatar Image")

Lex

](https://www.g2.com/products/amazon-lex/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image")

Calendly Sales

](https://www.g2.com/products/calendly/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b966557886a4f7bc7b165814b5528f59/chili-piper.png "Product Avatar Image")

Chili Piper

](https://www.g2.com/products/chili-piper/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_04b13d38011964b0ebb85db4d534c000/dialogflow.png "Product Avatar Image")

Dialogflow

](https://www.g2.com/products/dialogflow/reviews)[
View all
](https://www.g2.com/products/acquire/integrations)

**Zendesk for Customer Service**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image")

Ada

](https://www.g2.com/products/ada-support-inc-ada/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image")

Adapt Ideations

](https://www.g2.com/products/adapt-ideations/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[
View all
](https://www.g2.com/products/zendesk-for-customer-service/integrations)

Screenshots

**Acquire**
 ![Acquire screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/98993/for-Capterra-1.png)

**Zendesk for Customer Service**
 ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png)

**Ratings**
from reviews

Meets Requirements

**Acquire**

**8.9** /10

Based on 35 responses

**Zendesk for Customer Service**

**8.6** /10

Based on 5,271 responses

Ease of Use

**Acquire**

**8.4** /10

Based on 35 responses

**Zendesk for Customer Service**

**8.5** /10

Based on 5,557 responses

Ease of Setup

**Acquire**

**8.7** /10

Based on 27 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 3,406 responses

Ease of Admin

**Acquire**

**8.7** /10

Based on 27 responses

**Zendesk for Customer Service**

**8.2** /10

Based on 3,197 responses

Quality of Support

**Acquire**

**8.4** /10

Based on 35 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 5,101 responses

Has the product been a good partner in doing business?

**Acquire**

**8.9** /10

Based on 27 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 3,120 responses

Product Direction (% positive)

**Acquire**

**8.2** /10

Based on 33 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 4,915 responses

**Features**
ratings from reviews

Conversational Support

**7.8** /10

Based on 7 responses

**8.1** /10

Based on 1,099 responses

Live Chat

**8.7** /10

Based on 24 responses

**8.3** /10

Based on 2,706 responses

AI Customer Support Agents

Not enough data

**8.3** /10

Based on 119 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Help Desk

Not enough data

**8.6** /10

Based on 3,882 responses

Complaint Management

Not enough data

**8.2** /10

Based on 897 responses

Shared Inbox

Not enough data

**8.1** /10

Based on 425 responses

Chatbots

Not enough data

**8.2** /10

Based on 614 responses

Proactive Notification

Not enough data

**8.4** /10

Based on 198 responses

Customer Service Automation

Not enough data

**7.9** /10

Based on 121 responses

Customer Self-Service

Not enough data

**8.2** /10

Based on 1,799 responses

Social Customer Service

Not enough data

**8.4** /10

Based on 843 responses

Digital Customer Service Platforms

Not enough data

**8.1** /10

Based on 80 responses

Workforce Management

Not enough data

**8.7** /10

Based on 28 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
54.8%

Mid-Market(51-1000 emp.)
40.5%

Enterprise(\> 1000 emp.)
4.8%

Small-Business(50 or fewer emp.)
54.8%

Mid-Market(51-1000 emp.)
40.5%

Enterprise(\> 1000 emp.)
4.8%

Small-Business(50 or fewer emp.)
40.8%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

Small-Business(50 or fewer emp.)
40.8%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

**Reviewers' Industry**

[![Acquire](https://images.g2crowd.com/uploads/product/hd_favicon/48eced317a214d1bc9b3677eb1a48bb8/acquire.svg "Acquire")](https://www.g2.com/products/acquire/reviews)
Acquire

Computer Software
16.7%

Information Technology and Services
9.5%

Banking
7.1%

Marketing and Advertising
7.1%

Hospital & Health Care
7.1%

Other
52.4%

[![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews)
Zendesk for Customer Service

Computer Software
14.1%

Information Technology and Services
12.6%

Financial Services
5.9%

Retail
5.1%

Consumer Services
4.4%

Other
58.0%

Alternatives

**Acquire Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

 ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")

[
LiveAgent
](/products/liveagent/reviews)

**Zendesk for Customer Service Alternatives**

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)