Acquia DAM (Widen) Reviews & Product Details

I like that Acquia is eager to find ways to improve their product line with improvements that matter to their customers like hosting the summits. They help Acquia staff and customers stay in touch with each other, while learning about the different ways we can use the software to improve our work lives. Review collected by and hosted on G2.com.

There seems to be a steady flow account reps changing out since we began using the software in 2024. We understand that although they were all friendly and helpful, there is sometimes a lack of understanding about software issues and questions we had, and either they sent us an article or sometimes there was no response at all after they offered to look into things. I see there has been an effort to improve this recently, so it's not so bad now. Review collected by and hosted on G2.com.

I love the dynamic filtering feature in Portals, it helps keep the Admins accountable for the correct tagging and releasing of assets to make sure they populate in the Portals. I also like how clean Portals are for presenting materials for Campaigns, it makes for a much easier landing point for our users to download assets and has increased downloads overall. Review collected by and hosted on G2.com.

I wish there were more web building/customization options when it comes to creating portals or home pages, such as adjusting padding for text or images, or being able to drag around tiles/buttons for easier updating. Review collected by and hosted on G2.com.

I love the fact that I can have portals, so I can create individual collections for our distributors and partners. And they can all be very specific to different brands or companies. Another thing that I really like about it is that given the fact we have so many product numbers, I can upload a LUT from NetSuite that has all of the product numbers, with the item descriptions, make, model, all of that stuff into Acquia. And just based on naming conventions, the metadata fields will be loaded with the correct information based off of only a few keywords. Review collected by and hosted on G2.com.

Sometimes the filtering options on the sidebar care not ideal to keep updated. I seem to struggle occasionally with providing updated filters on the side, showing make and model, device types, vehicles, and all that kind of stuff. Even though the search function works really well, I would still like the filters to work just as well. Streamlining how those filters are updated and work with our current auto-tagging would be great. Review collected by and hosted on G2.com.

Roles and asset permissions are highly configurable. Rarely are there any technical issues or does the site go down. Features are well tested. Review collected by and hosted on G2.com.

Features are SLOW to roll out. It's been taking 2+ years to get feature parity for analytics, search, etc. The system is better geared for smaller companies. Many of our requests are based on larger volume of assets and high number of user accounts. We also get a lot of user feedback about how the user interface is not intuitive. Need more work done on the APIs, too. Review collected by and hosted on G2.com.

Acquia is a simple but effective powerhouse when it comes to metadata and structure. It's easy to set up taxonomies that can be customized for different assets types and totally configurable from the Admin panel. It's a simple but effective interface for Admins to build their DAM to suit their business needs.

The real-time chat with Support is a very good service offered to quickly resolve issues. Review collected by and hosted on G2.com.

Acquia could improve the tools available to build customized user dashboards for internal users as well as the tools available to build customer-facing dashboards or so-called portals. Review collected by and hosted on G2.com.

Acquia DAM provides strong metadata governance, fast bulk operations, and accurate search results. The UI is intuitive for agencies, which speeds onboarding and improves upload quality. Reliability is excellent with consistent performance and no outages. Portals and Collections simplify distribution to external partners, and rights/expiration controls reduce compliance risk. The API framework makes integrations straightforward, allowing us to automate ingestion, metadata updates, and downstream delivery to CMS and e-commerce systems.

The portals are very handy in offering a curated approach for an organization. Review collected by and hosted on G2.com.

Would like to have Triggers an Actions thats customizable to a user. Review collected by and hosted on G2.com.

I like how the platform is always evolving. They don't rest on their laurels and are always looking to address issues with upcoming changes and fixes. Review collected by and hosted on G2.com.

I think that the Portals could have more features. They are very basic now and without a good graphic designer can look very basic. Review collected by and hosted on G2.com.

The Acquia Collective provides robust administrative tools that allow us to manage and separate multiple unit asset groups and their roles. It also provides a pleasing user interface that makes it easy for users to quickly get started in finding assets. Best of all, Acquia's customer service has been excellent, providing quick assess to a knowledgeable, friendly and most importantly living, breathing real people on the other end. Add to that ongoing webinars, user groups and feature updates and its easy to find answers and support to grow our DAM. Review collected by and hosted on G2.com.

I would like to see more ability to customize some of the administrative tools, mainly in the area of sandboxing admin permissions. Allowing a unit admin to manage more options for their users and asset group while keeping them strictly in their lanes would be helpful. User-customizable upload profiles (without admin access) with the same restrictions would also be helpful. Review collected by and hosted on G2.com.

The Aquia DAM is an invaluable tool for our organization. Once it is set up and implemented, it makes finding, grouping, and distributing digital assets simple and easy. There are also some great tools to track insights and integrate with other software. Review collected by and hosted on G2.com.

Any DAM is a bit of a bear to get set up. It takes a bit of learning to wrap your head around how it all works as well. The Aquia DAM has a few UI design quirks that frustrate me sometimes, but there is active development and improvements being made on a regular basis. Review collected by and hosted on G2.com.

I find the metadata and asset details in Acquia DAM (Widen) hugely helpful for tracking and sorting files by industries and product types. The ability to add and edit details with such precision makes organizing our creative media files especially easy. I also appreciate the capability to pull XLS sheets sorted by media type and asset category for auditing purposes. This level of detail aids significantly in maintaining an organized library of digital assets. The collections feature is instrumental when sharing groups of files with users, further streamlining the process of distributing media. Once the initial setup process of Acquia DAM (Widen) is completed, using it becomes very smooth and intuitive, making my workflow more efficient. Review collected by and hosted on G2.com.

Sometimes there are so many data fields and options, it's not entirely clear what is affecting what. Review collected by and hosted on G2.com.