We recently transitioned from our previous LMS to Acorn, and the experience has been fantastic. Special shoutout to Jenny Tran, our implementation specialist, who went above and beyond to make the process smooth—from start to launch. Jenny was always available (even at midnight!) to answer questions and help with any hiccups along the way. Our switch was no small task—we have 26 franchise locations and a team of 500, so it wasn't easy—but Jenny helped make it incredibly smooth.
The platform itself is easy to use, packed with features and has powerful reporting tools that will definitely help us manage our learning more efficiently. We're beyond pleased with the exceptional support from Jenny—she made the entire process seamless and a pleasure! Review collected by and hosted on G2.com.
While Acorn offers a great experience overall, there are a few areas for improvement. One downside is that the app only functions in offline mode, and with over 70% of our users preferring mobile devices for learning, a fully functional app would be ideal. There are also some limitations in terms of customization, but despite this, the platform still delivers a solid experience, and the mobile web browser version works well. Review collected by and hosted on G2.com.
Thanks for your comment, it's great to see such a diverse offering (ie 26 franchises in one platform). Thanks for the feedback on the mobile app. We've noted this internally. Also you made our (and Jenny's) day with your comment on CS. We like to hire people who care about our customers' success and Jenny is a true advocate in this way.
