--- title: Customer Experience Solutions Reviews meta\_title: 'Customer Experience Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how Customer Experience Solutions works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 33 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Customer Experience Solutions Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Customer Experience Solutions but has limited features. Are you part of the Customer Experience Solutions team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more. * * * Seller [ACF Technologies](https://www.g2.com/sellers/acf-technologies) Discussions [Customer Experience Solutions Community](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discuss) Languages Supported Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by ACF Technologies Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/pricing) ## Top-Rated Alternatives [ ![Calendly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calendly") Calendly 4.7/5(2,645) ](https://www.g2.com/products/calendly/reviews) [ ![YouCanBookMe](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "YouCanBookMe") YouCanBookMe 4.7/5(1,934) ](https://www.g2.com/products/youcanbookme/reviews) [ ![Waitwhile](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Waitwhile") Waitwhile 4.9/5(342) ](https://www.g2.com/products/waitwhile/reviews) [ View All Alternatives ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/competitors/alternatives) ## User Insights Average based on 33 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) PW Paul W. Application Administrator Mid-Market (51-1000 emp.) 2/15/2022 "Flexable" 5/5 What do you like best about Customer Experience Solutions? We were looking for a queuing and lobby system which allowed us control over the look and feel, and was not tied to any specific or proprietary hardware. At the time only QFlow fitted those requirements - others may have changed, but we're not going to change, so we're not looking at them. By being able to use off the shelf hardware we have a quick and easy way to replace anything which has failed, or to upgrade. And having the ability to design all of the layouts, rather than sticking with canned or paying the vendor to create them, has meant that we could adapt the system to the change in our environment to cope with the changes to the waiting areas needed by COVID. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? To take advantage of the features some staff will need to be thoroughly trained in the design areas, much more than supporting or using a regular application. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Patients aren't called by name in front of everyone; waiting times can be estimated; evidence can be gathered to adjust opeing times; patients can be informed about new events; information can be gathered before a patient is called. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HB Henry B. Gerente de Estrategia y Procesos Mid-Market (51-1000 emp.) 2/28/2022 "Platform and additional modules QFlow" 5/5 What do you like best about Customer Experience Solutions? The functionalities of Qflow have allowed us to organize and optimize performance at the different service points. Likewise, improve and reduce the waiting times of our visitors. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? I haven't found anything I don't like. Everything is customizable and adapts to the needs of the business. Review collected by and hosted on G2.com. Recommendations to others considering Customer Experience Solutions: Qflow is a system that will allow you to organize waiting lines based on reports about service and waiting times, absences, and online productivity that it generates. On the other hand, the multiple range of functionalities incorporated into Qflow will allow you to have closer contact with your clients and users and improve satisfaction and recommendation indices. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? We broke fixations such as: "to be served, you need to line up in person." Our clients and users are masters of their time, thanks to the implementation of a feature that allows them to generate their turn from the web and make use of the waiting time in other valuable activities outside our service points. On the other hand, they have the alternative of being attended by a commercial executive through video calls, from the comfort of their home or office. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated EL Estee L. j Enterprise (\> 1000 emp.) 2/22/2022 "Qnomy is a very useful tool, it grants more flexibility and control to the user." 5/5 What do you like best about Customer Experience Solutions? All of the control given to the user, the customizing we can apply without the requirement of a developer. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Support could be a little better. But it is a brilliant product. Review collected by and hosted on G2.com. Recommendations to others considering Customer Experience Solutions: It is the most complete queueing system I have ever used or seen. No one in the industry can deliver half of the capabilities that Qnomy does. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? We solve for queueing in our retail stores as well as customized reporting that we have built on the Qnomy platform. We currently also have multiple integrations with systems to display relevant content for customers instore, identify special customers and maintain waiting alerts with customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Flor de Maria D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flor de Maria D.") FD Flor de Maria D. Gerente Comercial- Medios de Pago y Adquirencia Enterprise (\> 1000 emp.) 2/23/2022 "Improve the service" 4.5/5 What do you like best about Customer Experience Solutions? Qflow allowed us a better understanding of our customers' needs in real time, enabling us to use them as insights to improve service and response times. We always had a lot of support and guidance from the staff during the implementation and advice on global best practices. I recommend it! Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? The costs are per license and not for the use of the entire platform, but this was not a determining factor for not choosing it. Review collected by and hosted on G2.com. Recommendations to others considering Customer Experience Solutions: I recommend Qflow for its functionalities, implementation, and support. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? The understanding of our clients' needs and how to improve our service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated VP Vinny P. Network Admin Enterprise (\> 1000 emp.) 2/17/2022 "Q-Flow 6.2 upgrade" 5/5 What do you like best about Customer Experience Solutions? It was very easy to upgrade. We did 5 facilities in one day. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? nothing, everything went fine and was done in no time Review collected by and hosted on G2.com. Recommendations to others considering Customer Experience Solutions: GIve it a try and have a demo done for your organization. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? We upgraded from a Wondows 2008 server and an older version of Q-Flow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maria Gabriela A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria Gabriela A.") MA Maria Gabriela A. Gerente Gestion de Estrategia Medios de Pago Enterprise (\> 1000 emp.) 2/26/2022 "It is a platform that allows managing queues and improving the experience of our customers." 5/5 What do you like best about Customer Experience Solutions? For the administrative part, it allows us to improve the productivity of our resources, and facing the clients, it allows us to enhance their experience while waiting in our offices. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? I have no comments on this. The management is easy and secure. Review collected by and hosted on G2.com. Recommendations to others considering Customer Experience Solutions: Highly recommended Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Improvement of times, improvement in the management of our resources, segmentation, innovation, and making accurate decisions for our business with solutions that allow us to see the 360 of our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated CB Chandler B. Programmer Analyst II Mid-Market (51-1000 emp.) 2/15/2022 "Good platform user interface could be more intuitive" 3.5/5 What do you like best about Customer Experience Solutions? I appreciate how Q flow allows supervisors to monitor their employees to see if they are currently in or out of the office. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? The user interface could be easier to navigate. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? DSS employees can see more clients and serve them faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ML Miguel L. Director of Banking Operations Enterprise (\> 1000 emp.) 2/22/2022 "excellent platform" 5/5 What do you like best about Customer Experience Solutions? friendly solution and support team always available Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? actually very satisfied and I find it hard to find things I don't like Review collected by and hosted on G2.com. Recommendations to others considering Customer Experience Solutions: I recommend the QFLOW platform and the ACF technologies team Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? improve times, order services, show ourselves with innovation and be able to prioritize by customer segment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/28/2022 "Good platform, needs upgrading" 3.5/5 What do you like best about Customer Experience Solutions? It's a good platform. Admin can manage all users and appointments and check all login records. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Needs upgradeing as sometimes looking for users and locations is very manual task. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Email syncing problems, calendar misuse and access problems for users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lourdes Maria Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lourdes Maria Z.") LZ Lourdes Maria Z. Analista de Automatizacion de procesos Enterprise (\> 1000 emp.) 2/18/2022 "Excellent service" 5/5 What do you like best about Customer Experience Solutions? Ease of use for Customer and user. Visually it's pleasant Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? I haven't had a bad experience, I don't have negative comments Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Management of queues at points of care. Measurement, control and improvement of waiting and in-service times Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Customer Experience Solutions? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Customer Experience Solutions ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discussions/new) GU Guest User What is Q-Flow Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-q-flow-platform-used-for) [ View all Discussions ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/pricing) ##### ##### Customer Experience Solutions Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring [ View More Features ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/features) ##### Categories on G2 [Digital Signage](https://www.g2.com/categories/digital-signage)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling) [Digital Signage](https://www.g2.com/categories/digital-signage)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[Queue Management](https://www.g2.com/categories/queue-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Everlaw vs Relativity: which is better for bulk FOIA request processing and batch redaction?](https://www.g2.com/discussions/everlaw-vs-relativity-which-is-better-for-bulk-foia-request-processing-and-batch-redaction)[What's the best staff scheduling tool](https://www.g2.com/discussions/what-s-the-best-staff-scheduling-tool)[What's the best relational database tool for app development](https://www.g2.com/discussions/what-s-the-best-relational-database-tool-for-app-development) [Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[Is a dedicated cloud edge security platform worth it for a startup?](https://www.g2.com/discussions/is-a-dedicated-cloud-edge-security-platform-worth-it-for-a-startup)[Which sales training platforms work best for a SaaS company with a remote or globally distributed sales team that needs consistent onboarding across time zones?](https://www.g2.com/discussions/which-sales-training-platforms-work-best-for-a-saas-company-with-a-remote-or-globally-distributed-sales-team-that-needs-consistent-onboarding-across-time-zones%20) [Show MoreShow Less](javascript:void(0);)