--- title: Customer Experience Solutions Reviews meta\_title: 'Customer Experience Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 33 reviews by the users' company size, role or industry to find out how Customer Experience Solutions works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 33 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Customer Experience Solutions Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Customer Experience Solutions but has limited features. Are you part of the Customer Experience Solutions team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more. * * * Seller [ACF Technologies](https://www.g2.com/sellers/acf-technologies) Discussions [Customer Experience Solutions Community](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discuss) Languages Supported Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by ACF Technologies Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/pricing) ## Top-Rated Alternatives [ ![Calendly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calendly") Calendly 4.7/5(2,645) ](https://www.g2.com/products/calendly/reviews) [ ![YouCanBookMe](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "YouCanBookMe") YouCanBookMe 4.7/5(1,934) ](https://www.g2.com/products/youcanbookme/reviews) [ ![Waitwhile](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Waitwhile") Waitwhile 4.9/5(342) ](https://www.g2.com/products/waitwhile/reviews) [ View All Alternatives ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/competitors/alternatives) ## User Insights Average based on 33 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![MOHIT M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MOHIT M.") MM MOHIT M. Intelligent Automation Consultant Enterprise (\> 1000 emp.) 5/11/2023 "Q-Flow - Boon for healthcare organizations" 4.5/5 What do you like best about Customer Experience Solutions? Some benefits of Q-flow are: - Agent assisted appointment scheduling - calendar capacity analysis and planning - allocation of resources required for appointment Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Cost might be an issue and because of that it might not attract small healthcare organizations. Customer support seems to be great if the customers are facing issues. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? It helps in scheduling and once you set it up in the calendar, there are reminders which will help you with your appointments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite NJ Nabinsha J. Small-Business (50 or fewer emp.) 5/10/2023 "Q-Flow Platform: In an IT Perspective" 2.5/5 What do you like best about Customer Experience Solutions? The best things I like about Q-Flow are its user-friendly interface and customisation. It's so user-friendly and intuitive that anyone with basic computer knowledge can become an expert in hours. CUstomizability makes it super convenient for users to cater it to their preference, thereby increasing value. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? The only major Disadvantage is cost. For smaller businesses, it can be costly and many companies might not be able to afford it. The second problem is the limitation in integration with third-party tools. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? It helped me to organise workflows and finish tasks more efficiently. The platform had a centralised collaborative setup that enables the whole team to work together efficinetly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") TI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/11/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Good Platform for automating Medical processes" 4.5/5 What do you like best about Customer Experience Solutions? The Q-Flow Platform GUI is pretty simple & easy to use. After a small session of training, one case quickly uses the tool. The process flows can easily be created. Patient flow, checkin & Queue management are key features of this tool. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Customer support needs to be more responsive & sometimes the application does not respond on time. The licensing cost needs to be more competitive. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? The Q-flow platform helps the organization manage the Patient Journey & provides a good Digital user experience. The interaction management feature allows Patients with Doctor consultations over video calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ashwini K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashwini K.") AK Ashwini K. Network Administrator Mid-Market (51-1000 emp.) 6/15/2023 "Nice platform to use and communicate" 5/5 What do you like best about Customer Experience Solutions? We can manage our time efficiently and the ability to cantrol the system is fantastic. Q-Flow have provided more than previous offered us. The Q-Flow work really very fast and smooth. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Like dislike is two part of thinking and no one is perfect and I don't think anything for dislike if you face some issue then Q-Flow have a support team for resolution Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? We used It with our users and they responded faster than before and communicated easselly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sanjay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjay K.") SK Sanjay K. Business Process Analyst 3 Mid-Market (51-1000 emp.) 5/9/2023 "One point solution for Medical process automation" 4.5/5 What do you like best about Customer Experience Solutions? \* Various options to manage the medical process \* Automatic appointment assistance \* Easy integration to CRM & ERP solutions \* Easy to use Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? I didn't find any cons about the Q-Flow platform. Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? This can address C2C problems such as automated appointments, checking the status of reports, and usage of a dashboard to know their previous medical history. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Z D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Z D.") ZD Z D. Consultant Mid-Market (51-1000 emp.) 5/10/2023 "Orchestrating end to end flow" 4/5 What do you like best about Customer Experience Solutions? Most intuitive gui with flow builder helps to prepare the end to end journey for given use case Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Licensing issues on the platform helps to reduce customer friction Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Processes working in silos can be integrated for end to end flow Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dilip S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dilip S.") DS Dilip S. Business Data Analyst Enterprise (\> 1000 emp.) 5/12/2023 "Good" 5/5 What do you like best about Customer Experience Solutions? Good to create Flows as I'm exploring the tool at the moment Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? None as of date I had good experience so far Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Automation for various SME work was done using the tool Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Mid-Market (51-1000 emp.) 5/9/2023 "Review Q-Flow" 4/5 What do you like best about Customer Experience Solutions? Digitize documents and perform OCR, It can help me to save time to capture all the incoming vendor invoices for ERP process Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Most of the functions are good. No special modules or functions I don't like Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? I used the Qflow document capture function to help to manage all incoming vendor invoices and help to speed up the 3-way matching process with the ERP system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 6/12/2023 "wonderful and easy to use" 5/5 What do you like best about Customer Experience Solutions? convenience to get in touch with the customer, the best tool Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? Nothing, as it is so simple to use & very helpful Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? Customer's tend to respond quicker to text messaging than emails as they have their phones with them constantly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FH Faye H. change and implementation co-ordinator Mid-Market (51-1000 emp.) 2/28/2022 "Great communication and easy to use" 5/5 What do you like best about Customer Experience Solutions? I like that we can manage our calendars efficiently, the speed for the next available appointment is phenomenal, and the ability to control the system ourselves as administrators is fantastic. Other companies we have previously used haven't offered us half as much as what Q-Flow can. We would wait up to 10 minutes to view the next available appointment, whereas Q-Flow, displays it within seconds. Review collected by and hosted on G2.com. What do you dislike about Customer Experience Solutions? I cannot think of anything I dislike. If we have any issues, they are raised directly to the support team and actioned immediately. Q-Flow is suitable for our companies needs. Review collected by and hosted on G2.com. Recommendations to others considering Customer Experience Solutions: We have looked at the current market, and there aren't any other suppliers that can compete with ACF. We receive excellent service from the customer support team and our relationship managers. I would recommend ACF to any company that is looking to have an effective appointment booking system Review collected by and hosted on G2.com. What problems is Customer Experience Solutions solving and how is that benefiting you? We have been able to offer our customers more appointments while using Q-Flow. The ability to restrict certain appointment types to specific days and to certain mortgage advisors has helped us produce record numbers of appointments within our business area. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Customer Experience Solutions? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Customer Experience Solutions ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discussions/new) GU Guest User What is Q-Flow Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-q-flow-platform-used-for) [ View all Discussions ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/pricing) ##### ##### Customer Experience Solutions Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security System Monitoring [ View More Features ](https://www.g2.com/products/acf-technologies-customer-experience-solutions/features) ##### Categories on G2 [Digital Signage](https://www.g2.com/categories/digital-signage)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling) [Digital Signage](https://www.g2.com/categories/digital-signage)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[Queue Management](https://www.g2.com/categories/queue-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which payment analytics solutions provide predictive insights on customer payment churn?](https://www.g2.com/discussions/which-payment-analytics-solutions-provide-predictive-insights-on-customer-payment-churn)[What are the best DataOps tools for reducing data delivery times?](https://www.g2.com/discussions/what-are-the-best-dataops-tools-for-reducing-data-delivery-times)[What idea management tools have the best integrations with Jira and Slack so product teams can move ideas into the development pipeline without manual handoffs?](https://www.g2.com/discussions/what-idea-management-tools-have-the-best-integrations-with-jira-and-slack-so-product-teams-can-move-ideas-into-the-development-pipeline-without-manual-handoffs) [Which corporate volunteering tools work best for a company building employee engagement and culture where volunteering needs to feel like a genuine perk rather than a corporate obligation?](https://www.g2.com/discussions/which-corporate-volunteering-tools-work-best-for-a-company-building-employee-engagement-and-culture-where-volunteering-needs-to-feel-like-a-genuine-perk-rather-than-a-corporate-obligation)[Classroom Messaging](https://www.g2.com/glossary/classroom-messaging-definition)[Which hard drive cloning software is most trusted by IT technicians based on user reviews?](https://www.g2.com/discussions/which-hard-drive-cloning-software-is-most-trusted-by-it-technicians-based-on-user-reviews) [Show MoreShow Less](javascript:void(0);)