--- title: ACD Call Centre Data System Reviews meta_title: 'ACD Call Centre Data System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ACD Call Centre Data System works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-06-24' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ACD Call Centre Data System Reviews **Vendor:** Interpacific Data Management **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About ACD Call Centre Data System Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop. ## ACD Call Centre Data System Pros & Cons **What users like:** - Users find the **comprehensive ACD reporting** of ACD Call Centre Data System invaluable for small to midsized call centers. (1 reviews) - Users value the **seamless integrations** with IVR, enhancing efficiency by reducing the need for agents. (1 reviews) **What users dislike:** - Users find the **complex setup** challenging, particularly with IVR integration and existing CRM systems. (1 reviews) - Users find the ACD Call Centre Data System to be **expensive** , especially when integrating with IVR and CRM systems. (1 reviews) - Users find the **limited functionality** of ACD Call Centre Data System restricts comprehensive reporting for omni-channel environments. (1 reviews) - Users report that **long waiting times** with the ACD Call Centre Data System increase costs and complicate integration with existing CRM. (1 reviews) - Users find the **limited BCMS reporting** restricts insights, lacking essential omni-channel functionality for contact centers. (1 reviews) ## ACD Call Centre Data System Reviews ### 1. Automatic ACD with IVR Integration for Smooth Incoming & Outgoing Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok kumar K. | Digital Engineering DevOps & SRE (AVP II), Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ACD Call Centre Data System?** As ACD is automatic , it used for incomming and outgoing and can integatred with IVR which can manage without agent or less agents **What do you dislike about ACD Call Centre Data System?** if integarted with IVR, for customers waiting time is more and cost is more, integrate with existing CRM bit difficult **What problems is ACD Call Centre Data System solving and how is that benefiting you?** Good Customer Experience, agent productivity and performance ### 2. Great for ACD Voice Reporting, But Lacks Omni-Channel Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan M. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about ACD Call Centre Data System?** ACD CC data system provides the basic CMS reporting which is very helpful in small to midsized call centers providing comprehensive ACD reporting in terms of splits/skills, agent data, trunk data etc. **What do you dislike about ACD Call Centre Data System?** only limited to BCMS reporting related to voice/ACD calls. It cannot provide a 360 degree view in a contact center environment where omni-channel reporting is required. **What problems is ACD Call Centre Data System solving and how is that benefiting you?** Provides comprehensive reporting for call center voice data with respect to inbound/outbound voice calls, trunk calls, split/skill calls, agent reporting, service level reporting, abandoned calls reporting. ### 3. best for call center technology **Rating:** 4.0/5.0 stars **Reviewed by:** Nihar Ranjan M. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about ACD Call Centre Data System?** An Automatic Call Distributor (ACD) is a telephony system that manages incoming calls and directs them to the most appropriate agent or department within a call center or contact center. ACD systems are a fundamental component of call centers, helping to improve customer service efficiency and streamline call routing processes. **What do you dislike about ACD Call Centre Data System?** Long Wait Times,Complex IVR Menus,Limited Human Interaction.(ACD) systems offer numerous benefits to call centers and customer service operations, there are certain aspects that some individuals might dislike or find challenging. Here are a few common points of dislike about ACD call systems: **What problems is ACD Call Centre Data System solving and how is that benefiting you?** solved live call canter acd call flows - [View ACD Call Centre Data System pricing details and edition comparison](https://www.g2.com/products/acd-call-centre-data-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+06%3A27%3A17+-0500&secure%5Bsession_id%5D=a459e2eb-9e57-4500-9c34-ab9b6bfc49d0&secure%5Btoken%5D=360fd64df79e21aac4ac610870d0d35bf309ddc7aab2ae2d47d40d8c26f2c3b2&format=llm_user) ## ACD Call Centre Data System Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top ACD Call Centre Data System Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,041 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews)