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ACD Call Centre Data System
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ACD Call Centre Data System

By Interpacific Data Management

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4.3 out of 5 stars
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ACD Call Centre Data System Reviews (3)

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ACD Call Centre Data System Reviews (3)

4.3
3 reviews

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Ashok kumar K.
AK
Digital Engineering DevOps & SRE (AVP II)
Enterprise (> 1000 emp.)
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"Automatic ACD with IVR Integration for Smooth Incoming & Outgoing Calls"
What do you like best about ACD Call Centre Data System?

As ACD is automatic , it used for incomming and outgoing and can integatred with IVR which can manage without agent or less agents Review collected by and hosted on G2.com.

What do you dislike about ACD Call Centre Data System?

if integarted with IVR, for customers waiting time is more and cost is more, integrate with existing CRM bit difficult Review collected by and hosted on G2.com.

Rohan M.
RM
Product Manager
Enterprise (> 1000 emp.)
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"Great for ACD Voice Reporting, But Lacks Omni-Channel Insights"
What do you like best about ACD Call Centre Data System?

ACD CC data system provides the basic CMS reporting which is very helpful in small to midsized call centers providing comprehensive ACD reporting in terms of splits/skills, agent data, trunk data etc. Review collected by and hosted on G2.com.

What do you dislike about ACD Call Centre Data System?

only limited to BCMS reporting related to voice/ACD calls. It cannot provide a 360 degree view in a contact center environment where omni-channel reporting is required. Review collected by and hosted on G2.com.

Nihar Ranjan M.
NM
Technical Consultant
Mid-Market (51-1000 emp.)
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"best for call center technology"
What do you like best about ACD Call Centre Data System?

An Automatic Call Distributor (ACD) is a telephony system that manages incoming calls and directs them to the most appropriate agent or

department within a call center or contact center. ACD systems are a fundamental component of call centers, helping to improve customer service efficiency and streamline call routing processes. Review collected by and hosted on G2.com.

What do you dislike about ACD Call Centre Data System?

Long Wait Times,Complex IVR Menus,Limited Human Interaction.(ACD) systems offer numerous benefits to call centers and customer service operations, there are certain aspects that some individuals might dislike or find challenging. Here are a few common points of dislike about ACD call systems: Review collected by and hosted on G2.com.

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ACD Call Centre Data System
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