--- title: ACD Call Centre Data System Reviews meta_title: 'ACD Call Centre Data System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ACD Call Centre Data System works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-08-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ACD Call Centre Data System Reviews **Vendor:** Interpacific Data Management **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About ACD Call Centre Data System Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop. ## ACD Call Centre Data System Pros & Cons **What users like:** - Users find the **comprehensive ACD reporting** very helpful for efficient operations in small to midsized call centers. (1 reviews) - Users value the **seamless integrations** of ACD Call Centre Data System, enhancing efficiency with minimal agent intervention. (1 reviews) **What users dislike:** - Users find the **complex setup** challenging, especially when integrating with IVR and existing CRM systems. (1 reviews) - Users find the ACD Call Centre Data System to be **expensive** , especially with longer wait times and integration challenges. (1 reviews) - Users are frustrated with the **limited functionality** of ACD Call Centre Data System, lacking essential omni-channel reporting capabilities. (1 reviews) - Users experience **long waiting times** when integrated with IVR, leading to higher costs and difficulties with CRM integration. (1 reviews) - Users find the **missing omni-channel reporting features** in ACD Call Centre Data System limits effective contact center analytics. (1 reviews) ## ACD Call Centre Data System Reviews ### 1. Automatic ACD with IVR Integration for Smooth Incoming & Outgoing Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok kumar K. | Digital Engineering DevOps & SRE (AVP II), Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ACD Call Centre Data System?** As ACD is automatic , it used for incomming and outgoing and can integatred with IVR which can manage without agent or less agents **What do you dislike about ACD Call Centre Data System?** if integarted with IVR, for customers waiting time is more and cost is more, integrate with existing CRM bit difficult **What problems is ACD Call Centre Data System solving and how is that benefiting you?** Good Customer Experience, agent productivity and performance ### 2. Great for ACD Voice Reporting, But Lacks Omni-Channel Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan M. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about ACD Call Centre Data System?** ACD CC data system provides the basic CMS reporting which is very helpful in small to midsized call centers providing comprehensive ACD reporting in terms of splits/skills, agent data, trunk data etc. **What do you dislike about ACD Call Centre Data System?** only limited to BCMS reporting related to voice/ACD calls. It cannot provide a 360 degree view in a contact center environment where omni-channel reporting is required. **What problems is ACD Call Centre Data System solving and how is that benefiting you?** Provides comprehensive reporting for call center voice data with respect to inbound/outbound voice calls, trunk calls, split/skill calls, agent reporting, service level reporting, abandoned calls reporting. ### 3. best for call center technology **Rating:** 4.0/5.0 stars **Reviewed by:** Nihar Ranjan M. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about ACD Call Centre Data System?** An Automatic Call Distributor (ACD) is a telephony system that manages incoming calls and directs them to the most appropriate agent or department within a call center or contact center. ACD systems are a fundamental component of call centers, helping to improve customer service efficiency and streamline call routing processes. **What do you dislike about ACD Call Centre Data System?** Long Wait Times,Complex IVR Menus,Limited Human Interaction.(ACD) systems offer numerous benefits to call centers and customer service operations, there are certain aspects that some individuals might dislike or find challenging. Here are a few common points of dislike about ACD call systems: **What problems is ACD Call Centre Data System solving and how is that benefiting you?** solved live call canter acd call flows - [View ACD Call Centre Data System pricing details and edition comparison](https://www.g2.com/products/acd-call-centre-data-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-17+03%3A30%3A50+-0500&secure%5Bsession_id%5D=b8fd0fbe-48be-4d69-b4ba-98bee19c5521&secure%5Btoken%5D=0946af4d2a3acb4a8b994580f6a60d6d9a333b420e95fec2afa17e6a88c2fb04&format=llm_user) ## ACD Call Centre Data System Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top ACD Call Centre Data System Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,070 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,585 reviews)