ShiftCare Reviews & Product Details

What I like most about ShiftCare is that it makes running our care services feel much more manageable. It takes a lot of the complexity out of everyday administration and gives our team a central place to stay organised. I also appreciate that the platform feels built around the realities of care providers, rather than being just another generic business system.

ShiftCare stands out because it delivers value across so many areas. The integrations make it easier to connect our workflows, the performance is strong for day-to-day operations, and the pricing represents good ROI when we consider the efficiencies the platform brings to our organisation.

We’ve also been very impressed with the support and onboarding. Good software is important, but having a team behind it that helps customers get value from the platform makes the overall experience much better.

I’m particularly interested in the continued development of AI and intelligent features within ShiftCare. As a provider, anything that can responsibly reduce repetitive administration, help identify useful information and give our team more time to focus on participants and service delivery has enormous potential.

ShiftCare feels like a platform that is not just supporting where providers are today, but is continuing to evolve towards where the sector is going. That combination of integration, performance, value, support and innovation is why ShiftCare gets a 10/10 from us. Review collected by and hosted on G2.com.

Nothing to state so far. Every experience was so easy and absolutely increases our productivity. Each time I have an issue, the support is very prompt and provides resolution within or even exceeding our expectations. Review collected by and hosted on G2.com.

Streamlined Scheduling Across Campus: Support for our students spans dormitories, classrooms, dining facilities, and campus job sites. Managing over 30 staff members used to be a complex manual task. ShiftCare’s scheduling tools are intuitive and have drastically cut down our planning time compared to previous software.

Intuitive Mobile App for Support Staff: Staff can easily claim shifts, clock in and out, and view previous progress notes before starting a shift. This pre-shift context ensures smooth handoffs between daytime support staff and evening resident mentors.

AI Coach & Progress Notes: The built-in AI progress note guidance helps staff write clear, structured notes efficiently. This supports leadership staff but also helps students workers improve their communication skills.

Time-Saving AI Summaries: Compiling student progress reports for families used to take an entire day or more of manually pulling notes. With AI Client Summaries, generating accurate, comprehensive updates for parents and guardians now takes just an afternoon.

Care Signals Feature: ShiftCare's real-time "Care Signals" risk-detection system is truly life-changing. Staff can immediately flag incidents, behavioral changes, or wellness concerns across campus, giving leadership instant visibility into student safety at any given moment.

Student Empowerment via Family Portal: The portal has significantly reduced anxiety for our students. Being able to log in, see their daily schedule, and know exactly which support staff member will be working with them gives them confidence and peace of mind.

Product Support: The built in AI support very often is all that is needed when questions arise. When more assistance is required, we've never waited more than 30 minutes for a staff member to respond.

Performance: The app for staff is incredibly easy to use and, with regular updates, functions beautifully. Review collected by and hosted on G2.com.

Dedicated Family Portal Mobile App: We strongly hope to see a standalone mobile app for the Family Portal. Navigating the web interface on mobile devices can be challenging for our students.

Deeper Google Ecosystem Integrations: We would love to see native, built-in integrations with Google products - specifically direct syncing with Google Calendar for student schedules and deeper Google AI compatibility. This would lead to developing long-term skills and give students more ownership of their schedules. Review collected by and hosted on G2.com.

Love how easy and efficient it makes managing staff, rosters, client information and day-to-day operations. It keeps everything organised in one central place, improves communication and reduces the amount of paperwork, it integrates well with all of our company software and is reasonably priced. Ai features have been rolling out frequently to assist in reducing bottlenecks and support team are always helpful and available to respond to any feedback or assist with any troubleshooting if required. Review collected by and hosted on G2.com.

A few issues can pop up on occasion but blame can not be entirely placed on shift care. Given that we employ a wide range of people of all different ages, it can be a bit overwhelming for some staff members. Review collected by and hosted on G2.com.

Easy to use and well organised, with excellent features. Customer service is excellent too—fast and responsive, right at the push of a button. Review collected by and hosted on G2.com.

I have no complaints. I’ve tried other software for managing my roster and invoicing, but I find ShiftCare the most straightforward and the least complex for my non-technical brain. It lets me handle all of my own admin without needing to hire additional office staff. Review collected by and hosted on G2.com.

I don’t use ShiftCare constantly as an EA, but I’ve found the rostering tools and client search really easy when I need them. The biggest win is having client info, rosters, progress notes and support records all in one place so the team stays aligned without chasing paperwork or messages. I do wish the layout was more streamlined since some tasks and key info take a few extra steps to track down, and reporting can feel less straightforward than it should. Review collected by and hosted on G2.com.

The main thing I find challenging about ShiftCare is that some tasks and information can take a few steps to find, and the reporting isn’t always as straightforward as I’d like. A more streamlined layout and easier access to key information would make day-to-day tasks quicker. Review collected by and hosted on G2.com.

I like that ShiftCare saves me time across rostering staff, client support plans, invoicing, timesheets, progress notes, and team communication. Having it all in one place is so much easier than having a dozen apps. I really like that ShiftCare keeps updating its systems to meet providers’ compliance needs. The regular updates give me huge peace of mind because I know the software is aligned with the latest legal and reporting standards. I can spend less time on administration and more time focusing on client care. The updated client service agreements have streamlined our onboarding and helped us meet new compliance requirements effortlessly. The setup was straightforward and easy. Review collected by and hosted on G2.com.

I find that changes to shifts in the family portal are delayed now and again. Review collected by and hosted on G2.com.

I like it best when I can see the whole roster on one page and drag and drop when I need to swap staff to another day or client. The downside with swapping is that sometimes it won’t let me drag. There was also one time when a carer had already submitted their notes/expenses, but it wasn’t visible on my end.

Another ongoing issue for me is that even when a staff member has already toggled their start and end break, it still shows a full shift with no break when I try to generate the invoice. Onboarding a new client is easy, and I love that there are added fields where I can include notes or more information about a patient.

I’m interested in the new feature for NDIS clients where we can integrate with PRODA to view some of their plan details. We haven’t explored the AI feature of the app that much yet. Also, it’s nice to see the financial features now available for every shift. Review collected by and hosted on G2.com.

The code EVERYTIME we log in! showing only unavailability of the carer - it would be a nice feature if the times they are available is also shown. Review collected by and hosted on G2.com.

What I like most about ShiftCare is its user-friendly interface and efficient rostering system. It makes it easy to manage staff schedules, track shifts, maintain client information, and access care notes. Review collected by and hosted on G2.com.

One of the main limitations of ShiftCare is its reporting and customisation capabilities, which could be more flexible for providers managing multiple aged care programs. Better integration with external platforms would also help reduce duplicate data entry and administrative workload. Review collected by and hosted on G2.com.

I like how easy ShiftCare is to use every day and navigate. It keeps everything organized, makes my shifts clear, and lets me easily see shift information and pick up shifts listed by my company. I can get a lot of information with just a simple click of the buttons. I find the tools helpful for writing notes, picking up shifts, filling out forms, and getting signatures. The initial setup was very easy. Review collected by and hosted on G2.com.

I don't like that a participant's signature disappears after a short time, so I have to save it immediately. Review collected by and hosted on G2.com.

It has everything I need in the one place - I can roster staff, manage HR, produce invoices. Everything just flows with minimal need for other softwares Review collected by and hosted on G2.com.

No downside with the software, maybe a little pricey, it worth it in my opinion Review collected by and hosted on G2.com.