1. [Home](https://www.g2.com/) 2. ... 3. [Health Care Software](https://www.g2.com/categories/health-care) 4. [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) 5. [ShiftCare](https://www.g2.com/products/shiftcare/reviews) 6. [ShiftCare Claims vs Evidence](https://www.g2.com/products/shiftcare/claims-vs-evidence) # ShiftCare Claims vs Evidence This page compares marketing claims that ShiftCare makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted. Last updated Oct 5, 2026 ## Claim: “Upload care plans and other important documents in moments and share with your teams on the go.” Supported by reviews. Relevant reviewers report that ShiftCare supports storing documentation and keeping client documents secure and easy to access for both clients and staff. These reviews support the document-management and sharing aspects of the claim, though they do not specifically establish the speed implied by “in moments.” - “ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff.” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11185257) - “The ability to put in forms and documentation!” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11253747) Source: [https://shiftcare.com/us](https://shiftcare.com/us) ## Claim: “Purpose-built for IDD, HCBS and non-medical home care.” Supported by reviews. Relevant reviewers describe workflows aligned with non-medical care operations, including scheduling, staff shift tracking, case notes, client data, and secure document access. No reviewers in this set meaningfully contradict the claim. - “I love the ease of my employees being able to see their shifts, clock in and out and add kilometres and case notes then and there” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11281865) - “It's helpful to be able to complete a whole bunch of tasks using one app, such as scheduling, approving timesheets, and storing staff and client's data!” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11277025) - “ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff.” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11185257) Source: [https://shiftcare.com/us](https://shiftcare.com/us) ## Claim: “ShiftCare brings together scheduling, EVV, documentation and e-Billing into one simple system.” Mixed support from reviews. Reviewers describe using one system for scheduling, clock-ins, case notes, documentation, and invoicing, supporting the breadth of the claim. However, some reviewers report that the software is not always user-friendly and that billing and integrations can be difficult, so the “simple” characterization receives mixed evidence. - “I love the ease of my employees being able to see their shifts, clock in and out and add kilometres and case notes then and there” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11281865) - “It's helpful to be able to complete a whole bunch of tasks using one app, such as scheduling, approving timesheets, and storing staff and client's data!” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11277025) - “ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time.” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11185257) - “It’s not always super user friendly. For example, can’t see the full schedule on the app. there’s also lots of different viewing options that seem to be somewhat hidden” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11253747) Source: [https://shiftcare.com/us](https://shiftcare.com/us) ## Claim: “We connect you and your caregivers with all you need to manage shifts, coordinate clients, and deliver quality home care wherever they are.” Supported by reviews. Most relevant reviewers report that ShiftCare supports scheduling, caregiver shift coordination, client management, documentation, and related tasks in one app, though one reviewer notes that the lack of a dedicated mobile admin app makes managing tasks on the go difficult. - “shiftcare is simple readable and makes scheduling and client management much easier” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11945813) - “I love the ease of my employees being able to see their shifts, clock in and out and add kilometres and case notes then and there” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11281865) - “It's helpful to be able to complete a whole bunch of tasks using one app, such as scheduling, approving timesheets, and storing staff and client's data!” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11277025) - “No dedicated mobile admin app and a non-Responsive Design website makes it difficult to manage tasks on the go” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-10325745) Source: [https://shiftcare.com/us](https://shiftcare.com/us) ## Claim: “With shift details instantly relayed, you’ll have less inbound calls and more certainty over team availability.” Supported by reviews. A relevant reviewer reports that employees can see their shifts directly, supporting the shift-visibility aspect of the claim. However, the reviews do not specifically establish fewer inbound calls or greater certainty over team availability. - “I love the ease of my employees being able to see their shifts, clock in and out and add kilometres and case notes then and there” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11281865) Source: [https://shiftcare.com/us](https://shiftcare.com/us) ## Claim: “Dedicated to making a difference in an industry we’re passionate about, we’ve developed a fast, intuitive platform that helps agencies manage their clients and caregivers in real time.” Mixed support from reviews. Reviewers report that ShiftCare makes scheduling and client management easier and supports rostering-to-client-management workflows. However, other reviewers describe the app as slow and not always intuitive or user friendly, so the evidence is mixed. - “shiftcare is simple readable and makes scheduling and client management much easier” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11945813) - “What I like the most about shift care is how it seamlessly assists with everything from rostering to client management” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11239461) - “sometimes the app can be slow and a few features fell limited or could be more intuitive.” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11945813) - “It’s not always super user friendly. For example, can’t see the full schedule on the app.” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11253747) Source: [https://shiftcare.com/us](https://shiftcare.com/us) ## Claim: “AI converts it into structured, compliant summaries-flagging incidents and follow-ups automatically.” Disputed by reviews. A reviewer reports that ShiftCare lacks AI assistance for drafting progress notes and that staff must use ChatGPT instead, which materially contradicts the claimed built-in AI summarization and follow-up functionality. - “That it doesn’t have AI to help with drafting progress notes. Most of our staff use Chat GPT to draft the notes and then copy and paste it. They should have an AI feature to help with drafting the notes” [Read Full Review](https://www.g2.com/products/shiftcare/reviews/shiftcare-review-11239461) Source: [https://shiftcare.com/us](https://shiftcare.com/us)